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  • Archived

when i download any type of file it downloads as a firefox file which makes it so i can't install anything that i need

if anyone can help me get the how do you want to open up this file page it would be really great because i'm trying to download unity 2019 and it won't let me because it … (read more)

if anyone can help me get the how do you want to open up this file page it would be really great because i'm trying to download unity 2019 and it won't let me because it keeps downloading as a firefox file

Asked by gord2fox 1 year ago

Last reply by gord2fox 1 year ago

  • Archived

Open previous windows and tabs not working

Whenever I close my app, it doesn't restore my tabs. Since I checked "Confirm before closing multiple tabs", any attempt to close Firefox will warn me. It should not be d… (read more)

Whenever I close my app, it doesn't restore my tabs. Since I checked "Confirm before closing multiple tabs", any attempt to close Firefox will warn me. It should not be doing this. I have been using Firefox for almost a decade now, and it started acting differently all of a sudden (most likely after an update).

Asked by Adedotstar 1 year ago

Last reply by cor-el 1 year ago

  • Archived

thumbwheel scroll not working

I recently updated the browser to 110.0.1 hoping that the bug that was introduced in the previous update was fixed but it has not yet. Please could you advise me what opt… (read more)

I recently updated the browser to 110.0.1 hoping that the bug that was introduced in the previous update was fixed but it has not yet. Please could you advise me what options are available to me?

Fault: thumbwheel scroll not working on Firefox since previous update.

I had considered performing a fresh install but I do not want to lose my stored passwords, bookmarks etc.

Thanks.

Asked by diymonster-ffsync 1 year ago

Last reply by James 1 year ago

  • Archived

Account breached and need help changing password + question about changing it

I have received an email from FireFox my account has been breached. Recommends I change my password. if I change it, will it eliminate ALL of my saved passwords for ot… (read more)

I have received an email from FireFox my account has been breached. Recommends I change my password. if I change it, will it eliminate ALL of my saved passwords for other sites? That would be a huge problem since I have so many, and a lot are for medical offices. How would I change my password? Please be very patient with me - and send very detailed instructions since I am not technology savvy. Thank you in advance for your reply.

Asked by SandraJo 1 year ago

Last reply by Dropa 1 year ago

  • Archived

opening up webpages

websites showing NONE of them are connected in firefox either in my bookmarks toolbar or the quick list of websites on the top bar, so therefore I can not open any webpag… (read more)

websites showing NONE of them are connected in firefox either in my bookmarks toolbar or the quick list of websites on the top bar, so therefore I can not open any webpages. Please advise.

Asked by kahani24 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Scrolling not working. Only works with pressing mouse button or manually scrolling with sidebar.

Ive tried all the forums with support and none of them worked. Troubleshoot mode works and fixes the scrolling but even after disabling all extensions and themes the scro… (read more)

Ive tried all the forums with support and none of them worked. Troubleshoot mode works and fixes the scrolling but even after disabling all extensions and themes the scrolling still does not work. I've done the refresh page and uninstalled and installed. Scrolling works with all other programs but not firefox.

Asked by crispycauuit 1 year ago

Last reply by Paul 1 year ago

  • Archived

certain parts of kp.org will not download with firefox

certain parts of kp.org will not download with firefox. had to install an other browser to get them. as this is important med. info. i think this should be looked at and … (read more)

certain parts of kp.org will not download with firefox. had to install an other browser to get them. as this is important med. info. i think this should be looked at and fixed

Asked by mikebrandt 1 year ago

Last reply by Dropa 1 year ago

  • Archived

ANCESTRY

Since the new update on February 14, 2023 I can open ancestry.ca, update my trees but I cannot see my dna matches. I have contacted Ancestry and they said that since the… (read more)

Since the new update on February 14, 2023 I can open ancestry.ca, update my trees but I cannot see my dna matches. I have contacted Ancestry and they said that since the Firefox update, there has been an issue - they said to clear my cache and see if that helps. I did - it didn't - they said to try another browser - I did - it works in Google Chrome but I don't like google chrome - I like Firefox. Please help.

Asked by unicornkat 1 year ago

Last reply by unicornkat 1 year ago

  • Archived

Can not play Pearl's Peril or June's Journey as I usually do. What do I do?

Why am I locked out. I play every day and today I can't get through and Google said it might be a Cookies issue. Need help please. Not very savy re. Cookies. I am a S… (read more)

Why am I locked out. I play every day and today I can't get through and Google said it might be a Cookies issue. Need help please. Not very savy re. Cookies. I am a Senior.

Asked by amjenada1 1 year ago

Last reply by Dropa 1 year ago

  • Archived

I seem to have lost everything

Somehow I seem to have lost everything from my Yahoo pages. Sent, Archive, Deleted are all empty. There should be a mass of stuff in there. I was looking through Setti… (read more)

Somehow I seem to have lost everything from my Yahoo pages. Sent, Archive, Deleted are all empty. There should be a mass of stuff in there. I was looking through Settings and may have accidentally clicked on something I shouldn't have. I was not intending to change anything. I guess I can't recover anything but I want to get it back as it was so whatever happens from now is saved in the right place.

What do I need to do to achieve this? You just can't guess the mass of stuff that has disappeared. A lot of it irreplaceable. Thanks in advance. Mike

Asked by Dorsetdrover 1 year ago

Last reply by Paul 1 year ago

  • Archived

loses position in bookmark scroll

I just updated to ver 11. prior to this if I scrolled down a list of bookmarks in a folder the next time I went to the folder ff would remember where I was and open at th… (read more)

I just updated to ver 11. prior to this if I scrolled down a list of bookmarks in a folder the next time I went to the folder ff would remember where I was and open at that spot. now every time I open the folder I am at the top of the list. this is very inconvenient since my folders has a LOT of bookmarks tagged. is there some option I need to check or uncheck. some other way to restore the reopen at previous location.

Asked by partisan1 1 year ago

Last reply by AliceWyman 1 year ago

  • Archived

Scrolling wheel not working in Firefox!

I can't scroll using the mouse wheel but i can using arrows. I can scroll normally in the troubleshoot version of Firefox. Tried the following: -Refreshing Firefox -Uni… (read more)

I can't scroll using the mouse wheel but i can using arrows. I can scroll normally in the troubleshoot version of Firefox.

Tried the following: -Refreshing Firefox -Uninstall and reinstall -Removing all Extensions

nothing of the above worked.

Asked by DeathPackage 1 year ago

Last reply by James 1 year ago

  • Archived

Auto scrolling when on facebook.

I've been using firefox desktop pretty much since its inception. Despite numerous updates, for well over a year it has been auto scrolling when on facebook and I have t… (read more)

I've been using firefox desktop pretty much since its inception. Despite numerous updates, for well over a year it has been auto scrolling when on facebook and I have tried every fix it to no avail (I'm highly computer literate and to me, this is now nuts). Note. My android mobile has never done it. I am at the end of my tether and am now looking at moving to another browser due to the frustration. I've gone through all the forums and note there are hundreds (if not thousands) of people with the same problem. Why can you not fix this and is there a fix? I don't want to, but I will move to another browser if I cannot get a satisfactory answer. Regards, Paul Mack. [email removed from public]

Asked by QG Media 1 year ago

Last reply by Terry 1 year ago

  • Archived

Pages not loading since updating Firefox

I have a problem only on one website (Ancestry.com). One of the pages there isn't loading. This has only happened since updating Firefox which I did yesterday or Friday… (read more)

I have a problem only on one website (Ancestry.com). One of the pages there isn't loading. This has only happened since updating Firefox which I did yesterday or Friday. I have contacted Ancestry and the problem isn't their end. I was told they have had numerous customers who use Firefox experiencing the same problem. Their advice was to contact Firefox but there doesn't seem to be a way to speak to anyone, or to reinstall Firefox. I am nervous of deleting and reinstalling because I am not at all computer savvy and I'm worried about losing all my bookmarks and passwords. I would really appreciate someone taking me through this in baby steps and plain English. Imagine you are helping your 90 yr old granny who doesn't know the tech terms!

Many thanks

Asked by njgatward 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Wrong characters after restarting computer

After re-starting my iMac the wrong characters appear for non-letter characters such as punctuation, which you can see in the screenshot from the pocket recommendations o… (read more)

After re-starting my iMac the wrong characters appear for non-letter characters such as punctuation, which you can see in the screenshot from the pocket recommendations on the home page, where the issue doesn't appear too bad, but in practice trying to use any site with form inputs asking for email addresses etc. is impossible.

This has happened in the past and I have somehow been able to fix it, but this time nothing I've done helps. (It's only ever Firefox that is affected.)

I have deleted the app and re-installed it. I have cleared cache and cookies. I have cleared all browser history etc. I have tried changing fonts from the defaults. I'm not sure there are any other troubleshooting steps I can take.

I'm using FF developer edition, current version (just re-installed it, but it is always up-to-date, and this has been happening for a year or two). MacOS 12.6.3.

I'm a long-time FF user and until now I've lived with this inconvenience as I've somehow fixed it after troubleshooting steps, but this time I can't stumble upon the solution.

Asked by nigel.m.anderson 1 year ago

Last reply by cor-el 1 year ago

  • Archived

all tabs visible at once ?

hey, i couldn't find any option for it, so i'm asking here. i switched from chrome to firefox but i noticed that once you reach a certain amount of tabs, you need to star… (read more)

hey, i couldn't find any option for it, so i'm asking here. i switched from chrome to firefox but i noticed that once you reach a certain amount of tabs, you need to start scrolling through your tabs. how do i make it so, that all tabs are visible at once and theres no need for scrolling ? thank you

Asked by xenonxgreedy 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago