Firefox Support Forum

Firefox crashes randomly with no crash report being generated. It seems to have started doing this about a month ago. Nothing in particular seems to trigger it, and all of my software is up to date. It just closes any and all tabs that are open, as if I exited out of the program entirely.

Trying to access youtube shows the following message:

Secure Connection Failed

An error occurred during a connection to www.youtube.com. SSL received a malformed Server Hello handshake message.

Error code: SSL_ERROR_RX_MALFORMED_SERVER_HELLO

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the web site owners to inform them of this problem.

Learn more…

I have a user who is using an imac late 2012. When the user installs firefox release version 100. Firefox will open but will not go to any websites. All other web browsers work just fine but for some reason Firefox will not sync and will not open websites.

Hello, I tried to sign in to my firefox account on a new computer and it appears the rules for password format have changed such that my existing password is too short to be used. How should I proceed to either sign in or reset my password without affecting my existing firefox browsers and lockwise app? Thank you.

Let's use password manager as an example:

1. Open extension
2. Search entry
3. Copy username
4. CMD+Tab into another application
5. Paste username
6. Open Firefox back
7. Copy password
8. Switch to another app and paste password too
9. Optionally return for TOTP code

Problem is step 4 breaks the whole process - when you perform CMD+Tab, extension window is closed. This behavior is consistent, but doesn't appear in other browsers. Is there any hidden setting perhaps? Searching lead to absolutely no results.

Previously to a mac OS upgrade to 11.6.1, the browser worked fine. Now, nothing loads even though all the other browsers work fine. Pages just display "Secure Connection Failed." I have gone through and executed the adjustments on the "Websites don't load - troubleshoot and fix error messages" page but it still does not work.

Using Firefox 100.0.1. Debian Linux. Dell 1525 with 4G ram.

When playing a certain mp3 file in the browser, if I use the arrow keys, or the mouse, to skip forward or back, there is no response, but the audio stops playing for a period of time, then, finally it starts playing again at the spot it was before.

This does not happen with this file in Chrome, or in VLC. Also, with other mp3s it does not happen in Firefox.

I finally got it to work by converting the file to ogg vorbis, but this is not something I want to make a practice of..

I imported the file back into Audacity, and re-exported it as an mp3. Same result.

Weird... Any ideas?

Thanks,

I have been using Firefox for 64bit Windows (now Win 11) for years. Occasionally, when I open Firefox a message will appear informing me that a new version is available, and it gives me a choice to download it or not. I normally select not to download it, and instead go to Help/About which then automatically checks my version to determine whether or not it is up to date. Lately, that has not been working properly, or at least not the same as it used to work.

Today the message opened to tell me a new version was available. I closed that message, and went to Help/About which showed my current version, 100.0.1, is "up to date". So I then went to the mozilla website, and found that there is a later version, 101.0, available. As you can see by that the auto check in Help/About seemed to not have worked correctly. So, wanting to be up to date, I attempted to download the new 101.0 version. When I clicked on Download it immediately displayed the message, "Your download was interrupted. But all is not lost. Your system may not meet the requirements for Firefox, but you can try one of these versions."

No matter how many times I tried, it continued to give me that message without allowing me to download the 101.0 version. So I went back to Help/About to try that again. It still said my version 100.0.1 is "up to date". I started over on Moxilla.org, and instead of immediately trying to download I clicked on "See Release Notes". That displayed the release notes for 101.0, and when I clicked on "Windows 64 Bit" in that screen it did download the Firefox installer which I saved to my hard drive.

I then ran that Firefox installer which informed me that Firefox was already installed, and suggested I update it instead which I accepted. The installer supposedly did it's thing, but now when I go to "Help/About Firefox" it shows that I still have version 100.0.1 installed AND it is still "up to date".

So what gives? Is there really a new, 101.0, version? If so how do I update to it?

Respectfully, James Belkiewitz jabelkiewitz@att.net

Please explain and advise how to resolve the problem. Thank you! Besides, why there is a mention in red that my account is not active. I have been using Firefox constantly for several years. Any explanation?

Firefox asked me if I wanted to clean up my firefox and I said yes and I lost all my user names and passwords. Furthermore, now, of several that I do remember, when I enter those websites and type in the user name and password it prompts me to ask if I want to save them, I say yes, but it does not save them. Is there any way to get these back? Why aren't the passwords I enter going forward saving? I'm furious about this as I have no other record of these. I do not have any kind of password software either. I've used Firefox for 10+ years but ready to jump to a different browser. This is maddening

Recent issue, last few days. Unable to access Microsoft One Drive online without first having to Refresh Firefox each time. It is then accessible for a short period of time before the address link again breaks down into an incomplete address that does not open One Drive. I've repeated this process a number of times and each and every time the only means of access to One Drive is by Refreshing Firefox. Access to One Drive is fine on other browsers. I've cleared the cache, and run Firefox in Troubleshoot mode, but the only thing that works, and does so consistently, is to first Refresh Firefox. It will then go to the correct address for One Drive for a short period of time, before again breaking down into an incomplete forwarding address. I prefer using Firefox, but regular access to One Drive, without all these unnecessary steps, is a requirement

I have Firefox 100.0.1 on my Mac desktop, and Firefox 100.0 on my MacBook Pro laptop. I can no longer access my Microsoft OneDrive account via the web on my desktop, but I still can do so on my laptop. I have gone through your posted troubleshooting steps for Firefox on my desktop, to no avail. How do I get my desktop back to version 100.0 so it will work again? I can access my OneDrive account via the web on my desktop when I use the Safari browser, so the issue is definitely with Firefox version 100.0.1, and not with my desktop.

Now on Firefox 100.0.1 On earlier versions of Firefox I was able to set a particular url for my home(opening) page. That is still true. However, on past versions I was also able to make *my home page* appear on every tab I opened. On the current edition I get a choice of only Firefox Home Page (default) or Blank page. I cannot get my home page on the new tab. How can I bypass the restrictions of the settings under Home to get my home page on every tab?

That the question I need an answer to. Everything below this is explanation of why I want this and a complaint about how Firefox changes things that I would appreciate being passed on to the developers.

                                                                    <---------------------->

If I choose Firefox Home Page (default), I am *forced* to use the address box to put in my search terms. I have become accustomed to the various search engines with their splash screens - with the nice big search box in the middle of the screen (both horizontally and vertically). It is absolutely unnerving to me to try to type in the box in the middle and have nothing show up there but up above in the address box.

I am a project person in a multi-tasking world, which means whether I like it or not, I have to multitask too. For me to do this successfully, all my tools need to be where I expect and perform as I expect them. Even putting duckduckgo.com in the current home page/new window setting, doesn't get the duckduckgo splash page, but even though I'm not that technically advanced, I found a way of getting it in my home page window. However, the tabs section doesn't offer me an opportunity to put my own choice in.

I wish Firefox would stop tinkering with otherwise minor things. I understand fixing found vulnerabilities. I understand providing new services and technology when they're developed. But why force people to use search and tabs the way Firefox wants them to rather than the way the user is accustomed to.

Since this took me awhile to figure out I thought this could help other people.

firefox Did Not Connect: Potential Security Issue

Also you can manually add sites in preferences. Privacy & Security Preferences → View Certificates... → Servers → Add Exception

Just now, I tried to use "Email Link..." under the File Menu and got a pop-up asking me to "Choose an application to open the mailto link." I have seen this before, several times, and usually fix it by going to Tools > Settings, under General > Applications, select "mailto" under Content Type, then select Gmail from the drop-down menu.

This time, however, Gmail is not presented as an option, in this pop-up. Clicking "Choose..." just opens up a Windows Explorer file-picker window.

I tried to fix this in Tools > Settings, under General > Applications. There, "mailto" just shows "Use other..." and if I click that, the "Select Helper Application" pop-up window is basically blank, with a message at the bottom saying "No applications were found for this file type."

I refreshed Firefox but it did not solve the problem.

I have tried to attached images but they will not upload.

I am running v100.0.1 (64-bit) on Windows 11

I've always used Firefox as my default web browser. Now that Microsoft Edge got loaded onto my PC I can't access a lot of my bookmarks through Firefox. I get an "access denied" response. I've tried removing MS Edge but it won't let me. Is there a fix for this problem? How do I remove MS Edge? Any assistance is greatly appreciated. Thank You. Dale P. Appleton [email removed from public]

Morning,

I have always used Gmail on my firefox browser, for some reason for the last two weeks it keeps dropping saying it's not connected. i have my account synced over multiple devices and it happens on all of them I am forced to use Edge or chrome to have it work which of course i don't want to do

Each time Firefox is refreshed, I must re-install extensions. How can I save the extensions so they do not need to be downloaded and re-installed ever time Firefox refreshes?