Showing questions tagged: Show all questions
  • Solved
  • Archived

Please explain what the various Firefox update channels are and what they mean / do ?

My system tells me that I am using version 18.0.1 and that I am on the 'Release update channel' - is this the normal / standard update process channel appropriate for non… (read more)

My system tells me that I am using version 18.0.1 and that I am on the 'Release update channel' - is this the normal / standard update process channel appropriate for non 'techy' users ?

Operating system is Windows Vista Business

Asked by yak555 7 years ago

Answered by ideato 7 years ago

  • Solved
  • Archived

I will also use Firefox on my old PC with WIN 2000. Where can I get a usable version for this? My eMail: ''removed''

I am using firefox on my new PC with WIN 7. But I will also use firefox on my old PC with WIN 2000. Where can I download a usable firefox, if possible ? edited by a mode… (read more)

I am using firefox on my new PC with WIN 7. But I will also use firefox on my old PC with WIN 2000. Where can I download a usable firefox, if possible ?


edited by a moderator to remove personal information

Asked by faber 7 years ago

Answered by the-edmeister 7 years ago

  • Solved
  • Archived

I do not want to install the remote features, how do I by-pass that section and just get to my e-mail account?

when I try to sign in to my hotmail account I only receive a notification to download an app that will allow me to use remote devices. I do not have any and only want t… (read more)

when I try to sign in to my hotmail account I only receive a notification to download an app that will allow me to use remote devices. I do not have any and only want to access my hotmail E-mail. How do I get to the sign in portion for E-mail?

Asked by Doncar 7 years ago

Answered by iamjayakumars 7 years ago

  • Solved
  • Archived

Can it be true that an update to 3.0.19 has now been downloaded and verified and is ready to be installed? 3.0.19 is 3 years old!

When closing a program I was working in, a little window came from behind it saying: (in Dutch, but I’ve translated for you): Firefox 3.0.19 ready to install Firefox ha… (read more)

When closing a program I was working in, a little window came from behind it saying:

(in Dutch, but I’ve translated for you):

Firefox 3.0.19 ready to install

Firefox has downloaded and verified an important update. Click on the link below for meer details.


Update: Firefox 3.0.19 Details

Click on Restart Firefox now to install the update.

Click on Not now to close this dialogue window and to continue to work. Firefox shall install the update the next time you start.

Now I’ve looked for 3.0.19 on Google and found that this version is a couple of years old. So I am wondering if this update message really comes from you. Even stranger is when I tick on Details because then the following message from you appears:


Hmmm, we’re having trouble finding that one. We hate to say it, but we couldn’t find that page or file you’re looking for.

   	* If you typed in the address, try double-checking the spelling.
   	* If you followed a link from somewhere, please let us know at webmaster at mozilla dot com. Be sure to tell us where you came 	from and what you were looking for, and we’ll do our best to fix it.

If you’re really stuck, here are some other options:

   	* Were you looking for information about Firefox?
   	* Or maybe our email program, Thunderbird?
   	* It might just be best to start at www.mozilla.org.


Can you let me know asap if I can have the update installed or if something bad is going on.

I am working on an iMac with OS X 10.6.8. The Firefox version I have is 3.0.9 and I must say I don’t use Firefox very often, about once a month. Just today I did and I did not definitely close it yet and then this window appeared.

Asked by scrone 7 years ago

Answered by user633449 7 years ago

  • Solved
  • Archived

Unable to download statements from my internet banking site, I use OS X 10.8.3 and could always read them before today

I am unable to download statements from internet banking site. When I try to download, a new tab is opened, but there is no statement available. I got an error message … (read more)

I am unable to download statements from internet banking site. When I try to download, a new tab is opened, but there is no statement available. I got an error message when I first tried this today, but it disappeared before I could write down the exact message. I tried logging out of the banking and logging back in again, but there was no error message the second time. I have the latest version of Adobe and have updated to the latest version of Firefox. I am running OS X 10.8.3 on my iMac. I have never experienced this problem before, and my internet banking site is unable to solve the problem. Any suggestions please?

Asked by Scootinunder 7 years ago

Answered by cor-el 7 years ago

  • Solved
  • Archived

I CANNOT LOAD ANY FIREFOX UPDATES BECAUSE I CANNOT CONNECT TO THE UPDATE SERVER

when i get a software update notice i click on the update button. a bar graph appears with a moving line of dashes. under the bar graph is a note saying connecting to the… (read more)

when i get a software update notice i click on the update button. a bar graph appears with a moving line of dashes. under the bar graph is a note saying connecting to the update server.... that never happens.

so i have been unable to install any updates even though at least 4 are available.

Asked by JCHURGAY 7 years ago

Answered by ideato 7 years ago

  • Locked
  • Archived

Is there some way I can directly to someone for help

I really like Mozilla, but getting help is impossible. I had to restore my computer by to factory settings. I had all my bookmarks plus a lot of addons and plugins from M… (read more)

I really like Mozilla, but getting help is impossible. I had to restore my computer by to factory settings. I had all my bookmarks plus a lot of addons and plugins from Mozilla. Is there anyone I can get help from by directly corresponding thru email. I could wait days for an answer thru the forum if I could even find it once I have submitted my question. For me this is urgent.

(Email removed by Mod)

Asked by rosemarybales 7 years ago

Last reply by user633449 7 years ago

  • Solved
  • Archived

How do if fix buffering issues on firefox?

When trying to run videos on fox news my firefox locks up in buffering cycle. My computer runs you tube just fine but can not figure out how to stop this buffering issu… (read more)

When trying to run videos on fox news my firefox locks up in buffering cycle. My computer runs you tube just fine but can not figure out how to stop this buffering issue.

Asked by pelton6 7 years ago

Answered by Amit Kumar Thakur 7 years ago

  • Solved
  • Archived

imacro disappeared after update to latest version of firefox.Can't get it to install.How can I install it?

I had version 8.3 of firefox installed on my windows computer. I had my computer worked on and they updated my firefox browser to version 20. I had imacros addon install… (read more)

I had version 8.3 of firefox installed on my windows computer. I had my computer worked on and they updated my firefox browser to version 20. I had imacros addon installed on version 8.3., when they installed version 20 on my computer I tried to install imacros addon but it says it is installed but it doesn't show up. How can I install it?

Asked by su7p4por9t 7 years ago

Answered by philipp 7 years ago

  • Solved
  • Archived

REstoring settings after erase & reinstall

I had to do an erase & reinstall on my Mac to clear up some problems. Fortunately, I have a valid Time Machine backup. How can I restore my bookmarks and extensions f… (read more)

I had to do an erase & reinstall on my Mac to clear up some problems. Fortunately, I have a valid Time Machine backup. How can I restore my bookmarks and extensions from the backup and avoid having to laboriously re-install them one-by-one? Thanks.

Asked by cybernettr 7 years ago

Answered by cor-el 7 years ago

  • Solved
  • Archived

Windows 7 upgrade advisor, from Vista, says that Firefox must be uninstalled before upgrading and that I won't be able to reinstall it, is this true?

I am currently running Vista, 32-bit. I am considering upgrading to Windows 7. I ran the Upgrade Advisor Report and it says "Mozilla Firefox 20.0.1 Must be uninstalled … (read more)

I am currently running Vista, 32-bit. I am considering upgrading to Windows 7. I ran the Upgrade Advisor Report and it says "Mozilla Firefox 20.0.1 Must be uninstalled before upgrading to Windows 7. You will not be able to reinstall it after upgrading to Windows 7." This appears to be inaccurate info, based on the Firefox website, but I want to verify what I should do before beginning the upgrade. Leave Firefox installed and in place when I upgrade, or uninstall and then re-install after the upgrade?

Asked by herplaw 7 years ago

Answered by philipp 7 years ago

  • Solved
  • Archived

Switching to release version issues

I was trying the Aurora version of Firefox and would like to switch back to the release version. I've tried changing the value in app.update.channel in about:config and … (read more)

I was trying the Aurora version of Firefox and would like to switch back to the release version. I've tried changing the value in app.update.channel in about:config and the channel-prefs.js file. The version will still not change. And yes, I've restarted my browser.

Asked by metal89 7 years ago

Answered by cor-el 7 years ago

  • Solved
  • Archived

connecting to download update

We have been prompted several times to update our Firefox software (19.02). When we click to update, a screen appears saying downloading is in progress, but other than … (read more)

We have been prompted several times to update our Firefox software (19.02). When we click to update, a screen appears saying downloading is in progress, but other than rotating blue and white stripe, nothing happens. It can spin for many minutes, with no indication a connection has been made or that any download actually is in progress. There is no "allow" or "install." It doesn't get that far.

Asked by Bjork 7 years ago

Answered by cor-el 7 years ago

  • Locked
  • Archived

is there firefox 64 bit for windows 7 64 bit?

I have firefox version 20 32 bit and noticed on java that there is 64 bit browsers and I like firefox so I was hoping there is a 64 bit version of firefox for windows. Al… (read more)

I have firefox version 20 32 bit and noticed on java that there is 64 bit browsers and I like firefox so I was hoping there is a 64 bit version of firefox for windows. Also what is the firefox nightly? I dont wana download and install something that I dont know. Thank you for your time.

Asked by Jimjams503 7 years ago

Last reply by James 7 years ago

  • Solved
  • Archived

Why does HELP ABOUT show vers. 19 when vers 20 has been installed?

Update history says version 20.0.1 was installed on April 11, but Help About Firefox says I have version 19.0.2. Since I'm on the release channel, with updates automatic,… (read more)

Update history says version 20.0.1 was installed on April 11, but Help About Firefox says I have version 19.0.2. Since I'm on the release channel, with updates automatic, I should be current.

Thank you, Pete Reque

Asked by SFPete 7 years ago

Answered by cor-el 7 years ago

  • Locked
  • Archived

Every time I upgrade firefox refuses to restart

locking as a duplicate - https://support.mozilla.org/en-US/questions/956390 Every upgrade has resulted in only running the updater.exe file. The only way around this that… (read more)

locking as a duplicate - https://support.mozilla.org/en-US/questions/956390

Every upgrade has resulted in only running the updater.exe file. The only way around this that I have found is to do a full install directly from the new version instead of doing an update. This problem has been evident for about 3 updates so far including the update to version 21.0 I am running windows 7, 64bit with norton internet security.

Asked by poorman4985 7 years ago

Last reply by iamjayakumars 7 years ago