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the last few reports aremultiple crashes daily. support asked to send him last few crash reports which I did and he didn't even respond! :

firefox crashes multiple times a day. mostly it happens when I ttempt to attach a file to an email. I contacted support who asked me to copy and send him (via reply to … (read more)

firefox crashes multiple times a day. mostly it happens when I ttempt to attach a file to an email. I contacted support who asked me to copy and send him (via reply to his email) the last few crash reports which I did. he then never even responded! can you please tell me how to stop these multiple crashes? bp-0cceb6b5-2910-498c-bf51-7defd2161207 12/7/16 5:58 AM bp-ae956b25-d0fc-4028-97f1-fd8042161128 11/28/16 12:41 PM E75DDEBC-799A-43B1-8217-0974A0434DBB 11/25/16 5:18 PM bp-28db87a4-7de4-40a4-b829-893e92161122 11/22/16 10:01 AM bp-0e4c506b-af0b-4c0e-a02a-e98362161122 11/21/16 6:39 PM bp-7fd7c974-524c-4cd4-8dfa-9b7462161116 11/15/16 10:24 PM bp-06c7942f-13be-436a-a9ca-f82122161110 11/9/16 9:38 PM

Asked by florey 3 years ago

Last reply by philipp 3 years ago

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Firefox crashes on my new Macbook Pro

It crashes consistently when the computer goes to sleep, ever since I installed it on 12/01. I have OSX Sierra 10.12.1, and Firefox 50.0.2. I have tried your Refresh pro… (read more)

It crashes consistently when the computer goes to sleep, ever since I installed it on 12/01. I have OSX Sierra 10.12.1, and Firefox 50.0.2. I have tried your Refresh procedure several times, with no change. It is capable of restoring tabs when it is relaunched. A representative crash report is 4c544bd5-5300-4ecc-8aae-cc5342161208 (others have been "throttled"). I will be grateful for any assistance!

Asked by econklin4 3 years ago

Last reply by philipp 3 years ago

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Firefox crashes when I close and reopen my Macbook Pro lid macOS Sierra

If I have Firefox open and close the lid, it crashes every time I reopen it. Brand new machine running macOS sierra, never happened before on my old one using mountain li… (read more)

If I have Firefox open and close the lid, it crashes every time I reopen it. Brand new machine running macOS sierra, never happened before on my old one using mountain lion. Sometimes the crash reporter itself crashes. I tried a reinstall and nothing happened. I did import my data (bookmarks, saved searches, passwords...etc) from my old computer. Could it be something corrupted from there? Or a plugin?

Plugins I have are: Flash, Silverlight, Acrobat, Creative Cloud, Bitdefender, Adblock Plus, uBlock, and Video Download Helper

Crash report ID: bp-fe353503-c6e5-4465-95eb-876c72161219

Asked by StripedLight 3 years ago

Last reply by philipp 3 years ago

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Firefox crashes

Firefox repeatedly crashes upon waking up from sleep. I have a nesw macbook pro, late 2016 It doesn't seem to happen in safe mode. ID: 6126fc6d-cb92-4d04-b29b-54a60217010… (read more)

Firefox repeatedly crashes upon waking up from sleep. I have a nesw macbook pro, late 2016 It doesn't seem to happen in safe mode.

ID: 6126fc6d-cb92-4d04-b29b-54a602170106 Signature: EMPTY: no crashing thread identified; ERROR_NO_MINIDUMP_HEADER

version 50.1.0 Build ID 20161208153507 "processor_ip-172-31-40-170_1317; MozillaProcessorAlgorithm2015; MDSW failed on 'timeout -s KILL 600 /data/socorro/stackwalk/bin/stackwalker --raw-json /tmp/6126fc6d-cb92-4d04-b29b-54a602170106.Thread-7.TEMPORARY.json --symbols-url https://s3-us-west-2.amazonaws.com/org.mozilla.crash-stats.symbols-public/v1 --symbols-url https://s3-us-west-2.amazonaws.com/org.mozilla.crash-stats.symbols-private/v1 --symbols-cache /mnt/symbols/cache --symbols-tmp /mnt/symbols/tmp /home/socorro/temp/6126fc6d-cb92-4d04-b29b-54a602170106.upload_file_minidump.TEMPORARY.dump 2> /dev/null': ERROR_NO_MINIDUMP_HEADER; MDSW did not identify the crashing thread; exploitability information missing; no 'topmost_file' name because crash_info is missing; CSignatureTool: No signature could be created because we do not know which thread crashed; skunk_classifier: reject - not a plugin hang"

Asked by janvermant 3 years ago

Last reply by philipp 3 years ago

  • Archived

Firefox crashes

I use Macbook Pro 15 with Sierra 10.12 and Firefox 50.1. Since installing Firefox (two weeks ago), every time I open the Macbook's lid and wake up the system, I see the F… (read more)

I use Macbook Pro 15 with Sierra 10.12 and Firefox 50.1. Since installing Firefox (two weeks ago), every time I open the Macbook's lid and wake up the system, I see the Firefox crash reporter. I checked my Firefox, add-ons and OS to see if they are updated, I disabled unnecessary add-ons, I restarted the Firefox in safe-mode; none of them solved the problem. The only help that they did was by doing so, the Firefox crashed not at every system wake-up, but by a random time (sometimes after one hour sleeps, sometimes 6 hours). Firefox hasn't had crashes during the time I used the system, it crashes just at the system wake-ups (and I noticed in console that it is not due to the system wake-up itself, but due to some errors after couple of hours) Any help would be appreciated. My crash-id is bp-2024233a-bafe-485c-9ba0-a68fe2170108

Asked by sajjad. 3 years ago

Last reply by philipp 3 years ago

  • Archived

Firefox crashes

I have started having multiple crashes per day after doing a migration from MBA 2012 to MBP 15 inch late 2016. Latest OS 12.12.2, Firefox 50.1.0. It happens when I shut t… (read more)

I have started having multiple crashes per day after doing a migration from MBA 2012 to MBP 15 inch late 2016. Latest OS 12.12.2, Firefox 50.1.0. It happens when I shut the cover on the machine. Starting in safe mode doesn't help. Refreshing Firefox doesn't help. Is anyone having trouble with the new MBP? Any solutions to these frequent, and now annoying crashes? Thanks, Glenn

Asked by GFP5 3 years ago

Last reply by philipp 3 years ago

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Firefox crashes when computer is asleep.

I have completely removed all components and reinstalled with no add-ons. Firefox crashes when computer goes to sleep. Otherwise works as expected. Using new 15" MBP and … (read more)

I have completely removed all components and reinstalled with no add-ons. Firefox crashes when computer goes to sleep. Otherwise works as expected.

Using new 15" MBP and OS 10.12 Sierra.

Asked by nrosenstein 3 years ago

Last reply by philipp 3 years ago

  • Archived

Firefox crashes

bp-b07f6117-5481-44cd-b4e5-31d9b2161126 I really need to solve this problem. I am using a new Macbook Pro with Touchbar. Firefox crashes everytime the computer lid is … (read more)

bp-b07f6117-5481-44cd-b4e5-31d9b2161126

I really need to solve this problem. I am using a new Macbook Pro with Touchbar. Firefox crashes everytime the computer lid is opened after the computer has gone to sleep for a number of hours. I cannot recreate it by putting the computer to sleep, as the crash only happens when the lid is closed for many hours (like overnight). The Crash Reporter is on the screen when I open lid and login the morning. Therefore it is very hard to troubleshoot because it takes hours to make it happen. Any help would be appreciated as this is driving me crazy.

Asked by Knocka 3 years ago

Last reply by cor-el 3 years ago