Firefox Support Forum

Hi Team,

I have been using firefox for 2 years now at work, logged in to sync the passwords and bookmarks. To my knowledge it seemed to be working fine.

I reimaged my laptop last week and reinstalled firefox and logged into my account and it did not download any of my saved bookmarks and saved passwords.

I suspect it may have been caused by a partially failed initial install of Firefox which may have wiped the data from the account.

Does mozilla keep backups of the profile data? If they do, could my account be restored to the state it was in on Thursday 28 March 2024?

Thanks Socrates

Locking this thread, please continue here: [/questions/1443976]
Why has my firefox browser failed to connect with my banking website?

Dear Firefox team.

My Laptop OS was dead, I unable to syncing my bookmark on new windows-10 OS and logging with gmail account.

how can i get the syncing bookmark on my laptop.

can anyone help me. my bookmark is very important and up to date till last week.

Version : 24.0.2 (64-bit https://prnt.sc/jY-u_50dt2b7

Can you recommend some kind of extension thet will only check current icons for the bookmarks? Just that. I don't need duplicate bookmarks checker, inactice checker and God knows what else checker. Just icons, that's good enough for me.

HI Mozila firefox support team,

I would request you to kindly provide me bookmark,

My laptop windows was creached, after that i logged in on other laoptop but, unfortunatly the bookmark is not sync and showing/downloading after logged in. please look into this.

My book mark it was very old and using since 8 years almost as i remember.

I followed below link. but still the same..

https://support.mozilla.org/en-US/questions/1444740#answer-1647784

Hello,

Recently I noticed that whenever I try to save a bookmark (and I save a lot of bookmarks) there are duplicates of my folders. I don't know why, but somehow at some point all my bookmarks got copied into other folders - Bookmarks Menu, Bookmarks Toolbar, and maybe something else. What's frustrating is that one of the folders is the one I use for convenience to access sites I regularly use, while saving to the other puts it somewhere I can't easily get to (I think it's the copies from Bookmarks Menu), so I have to make sure I'm putting it in the right folder - which is hard to do when they have the exact same name. Something I've found that works is to just find out which folder is the one that is in my toolbar and save it to those which pushes the ones in the Bookmarks Menu out of the quick access list, but that's not always convenient given how many bookmarks are in some folders. Using the bookmarks dupes extension, you can see just how many duplicates there are. I've also attached what I see when I save a bookmark, so you can see the duplicate folders.

Here are the results from my "Verify Integrity" test: > Task: checkIntegrity + The places.sqlite database is sane + The favicons.sqlite database is sane > Task: checkCoherence + The database is coherent > Task: expire + Database cleaned up > Task: vacuum + Initial database size is 15360KiB + The database has been vacuumed + Final database size is 15360KiB > Task: stats + Places.sqlite size is 15360KiB + Favicons.sqlite size is 6560KiB + pragma_user_version is 77 + pragma_page_size is 32768 + pragma_cache_size is -2048 + pragma_journal_mode is wal + pragma_synchronous is 1 + History can store a maximum of 107879 unique pages + Table moz_origins has 687 records + Table moz_places has 14850 records + Table moz_places_extra has 0 records + Table moz_historyvisits has 23851 records + Table moz_historyvisits_extra has 0 records + Table moz_inputhistory has 94 records + Table moz_bookmarks has 6578 records + Table moz_bookmarks_deleted has 0 records + Table moz_keywords has 0 records + Table sqlite_sequence has 1 records + Table moz_anno_attributes has 2 records + Table moz_annos has 55 records + Table moz_items_annos has 0 records + Table moz_meta has 9 records + Table moz_places_metadata has 12975 records + Table moz_places_metadata_search_queries has 0 records + Table moz_previews_tombstones has 0 records + Table sqlite_stat1 has 20 records + Pages sequentiality: 43.5 + sqlite_schema: 32KiB (0.3%), 24.6% eff. + moz_origins: 32KiB (0.3%), 84.3% eff. + sqlite_autoindex_moz_origins_1: 32KiB (0.3%), 73.4% eff. + moz_places_extra: 32KiB (0.3%), 0% eff. + moz_historyvisits_extra: 32KiB (0.3%), 0% eff. + moz_inputhistory: 32KiB (0.3%), 7.3% eff. + sqlite_autoindex_moz_inputhistory_1: 32KiB (0.3%), 5% eff. + moz_bookmarks_deleted: 32KiB (0.3%), 0% eff. + sqlite_autoindex_moz_bookmarks_deleted_1: 32KiB (0.3%), 0% eff. + moz_keywords: 32KiB (0.3%), 0% eff. + sqlite_autoindex_moz_keywords_1: 32KiB (0.3%), 0% eff. + sqlite_sequence: 32KiB (0.3%), 0.1% eff. + moz_anno_attributes: 32KiB (0.3%), 0.2% eff. + sqlite_autoindex_moz_anno_attributes_1: 32KiB (0.3%), 0.2% eff. + moz_annos: 32KiB (0.3%), 16.5% eff. + moz_items_annos: 32KiB (0.3%), 0% eff. + moz_meta: 32KiB (0.3%), 1.5% eff. + moz_places_metadata_search_queries: 32KiB (0.3%), 0% eff. + sqlite_autoindex_moz_places_metadata_search_queries_1: 32KiB (0.3%), 0% eff. + moz_previews_tombstones: 32KiB (0.3%), 0% eff. + sqlite_stat1: 32KiB (0.3%), 3.5% eff. + moz_keywords_placepostdata_uniqueindex: 32KiB (0.3%), 0% eff. + moz_annos_placeattributeindex: 32KiB (0.3%), 1.8% eff. + moz_items_annos_itemattributeindex: 32KiB (0.3%), 0% eff. + moz_bookmarks_itemindex: 128KiB (1.2%), 54.8% eff. + moz_bookmarks_parentindex: 128KiB (1.2%), 62.6% eff. + moz_places_visitcount: 160KiB (1.5%), 74.6% eff. + moz_places_altfrecencyindex: 160KiB (1.5%), 72.5% eff. + moz_bookmarks_itemlastmodifiedindex: 160KiB (1.5%), 75.9% eff. + moz_bookmarks_dateaddedindex: 160KiB (1.5%), 64.2% eff. + moz_places_metadata_referrerindex: 160KiB (1.5%), 65.8% eff. + moz_places_frecencyindex: 192KiB (1.8%), 68.8% eff. + moz_places_originidindex: 192KiB (1.8%), 70.5% eff. + moz_bookmarks_guid_uniqueindex: 192KiB (1.8%), 66.9% eff. + moz_places_url_hashindex: 256KiB (2.5%), 79.3% eff. + moz_places_lastvisitdateindex: 256KiB (2.5%), 84.1% eff. + moz_historyvisits_fromindex: 256KiB (2.5%), 82.9% eff. + moz_places_metadata_placecreated_uniqueindex: 256KiB (2.5%), 84.2% eff. + moz_places_guid_uniqueindex: 352KiB (3.4%), 82.4% eff. + moz_places_hostindex: 384KiB (3.7%), 90.4% eff. + moz_historyvisits_dateindex: 416KiB (4%), 89.6% eff. + moz_bookmarks: 480KiB (4.6%), 88.6% eff. + moz_historyvisits_placedateindex: 480KiB (4.6%), 92.2% eff. + moz_places_metadata: 512KiB (4.9%), 89.7% eff. + moz_historyvisits: 640KiB (6.2%), 93.5% eff. + moz_places: 3712KiB (35.7%), 98.1% eff. > Task: _refreshUI

Thanks.

(Ignore Norton 360 my dad installed it while it was on sale and now it's ended so I have to get rid of it)

Hello, i reset my pc and i forgot to save my firefox data and bookmarks. I had an account and when i logged back in everything was gone. Is there any way i can get that info back? Thank you

bold text I have tried all options that are available. I cannot find my BOOKMARKS. This happened two days ago and I have tried, I have the bookmarks on a HTML file bit it says the file is empty.

I can't import Safari bookmarks into Firefox. I follow instructions and select Safari. When I click "open," it does nothing. I'm stuck. Please help because I would like Firefox to be my default browser.

Every time I quit FF, FF crashes, or my Mac crashes, my bookmarks either disappear entirely, or the toolbar bookmarks and/or my "Other Bookmarks" folder disappear while leaving my main "Bookmarks Menu" bookmarks. When I tried to restore from json backups, I discovered that my last one seems to be from last October. So I used Time Machine to restore my FF user profile from March 1. This works, but then I go through the cycle I just described above again ... and again. New backups of my Mac do not hold onto the bookmarks when I restore FF user profiles made after March 1.

When I try to manually back up my bookmarks or export my bookmarks to an HTML file from inside the "Manage Bookmarks" window, everything seems to work, but then when I go looking for the file I supposedly created (e.g. bookmarks-2024-03-04.json), no such file exists in the location where I saved it and searching for a file with "bookmarks" in its name yields only bookmarks from other browsers and the old bookmark backups from last October and earlier.

Today, 6/10/22, I did what we sheep are trained to do, click on the latest update. What happened next is excruciatingly painful: EVERY SINGLE--ALL--FAVORITES AND SAVED PAGES--YEARS, YEARS WORTH OF SAVED PAGES AND FAVORITES, ERASED, GONE, WIPED OUT.

WHAT IS GOING ON? WAS THIS INTENTIONALLY PROGRAMMED? YEARS WORTH OF SAVED PAGES, GONE!!!

So I clicked on an excitingly named "restore" type link. Which resulted in only today's subsequent web activity being included.

What are you people doing?

Hi My browser updated to latest version 100.0.1 but all my opened tabs are missing. And what is more important all my sync bookmarks are also gone. I can note restore any of sync data.

I'm using Firefox 100 on Win10 and can't save any bookmarks. They do NOT appear under the App Data Profile, which would not be acceptable even if they were. This change has made it impossible for me to continue using Firefox, unless I want to go back to Win7.

I simply need Bookmarks to work the way they did before!

Thank you for your time.

Following a Mac rebuild, I decided to use a different e-mail for my Firefox profile, then tried to move all my bookmarks over. I tried both backup and HTML export from my old profile (on a separate machine, copied to the rebuilt machine) but restore from that file failed ("Unable to process the backup file.") and the HTML import seemingly did nothing - the operation completed without error but nothing changed. Any suggestion on how to get the bookmarks moved over?