Firefox Community Forum

12/1/2024 - Hello, I have a Lenovo desktop computer with windows 10; & I was having a problem today getting into firefox, after they did an onscreen update, while I was on the computer this morning...I then installed it again by accident by hitting the 2 firefox apps that were located in the start menu (without uninstalling the previous version from 11/3/2024)...& then I noticed that none of the multiple bookmarks showed up...So then I contacted AOL remote support to help me uninstall both prior versions; & then reinstall firefox; & it still did not sync the bookmarks...So now I just tried again to sync the bookmarks through the Mozilla website & they still did not show up...Also I am now unable to browse with firefox...It only lets me do a google search, even though I selected the firefox app as the default web browser...Please advise me what to do...Thanks, Ron Bruno

Updated Firefox and all my bookmarks are gone. I tried to follow the directions but could not figure out how to get the bookmarks restored. Please help with simple instructions.

Thank you, Joe jmortontn@gmail.com

All of my desktop bookmarks are on mobile, but after resetting my password they won't sync back to my desktop. I can't even access them from my desktop, despite browsing data still being clearly accessible. I have 10 years of bookmarks on my mobile device that for whatever reason now will not transfer to my desktop firefox no matter what I try. Since there's no way to manually export to xml on mobile I have no way of accessing these and I am at risk of losing 10 years of bookmarks, many of which are vital to the work I do.

Lors de la mise à jour hier du logiciel Mozilla, ont disparu : - tous mes dossiers locaux (certains très importants) - tout mon carnet d'adresse - et mon agenda Impossible de les retrouver. Que puis-je faire ? Merci d'avance pour votre aide Cordialement Christine

Après chaque mise à jour je suis obligé de récupérer chaque page, votre ficher de sauvegarde: "bootmarks 2024..... ne fonctionne pas, il n'y a pas la possibilité de récupérer l'ensemble de l'historique.J'en ai ras le bol de votre navigateur, si vous ne me donnez pas une solution simple, je quitte Mozilla que j'utilise depuis 30ans.

hallo ich brauche bitte dringende hilfe undzwar habe ich mein pc formatiert und habe mich wie gewohnt im firefox browser angemeldet und wollte meine daten synchronisieren und nun habe ich gemerkt das einfach alles weg ist meine passwörter lesezeichen usw

mein account ist mit ein authenticator gesichert ich bitte euch ich brauche meine daten wieder welche möglichkeit gibt es da

danke

Newly restored Lenovo factory image. 2 pieces 3rd party sw: Atlas (v0.4.1 9Oct2024) and Firefox 133.0. Windows 10 22H2, no updates pending, Edge / Cortana / CoPilot removed (by Atlas).

FF sync account is recognized, sends auth code to email, when enter code, get the: "Bad Request Something went wrong. Please close this tab and try again." at each attempt.

Oddly, I have 2FA enabled, and have not been queried for its code. Perhaps that is where process is failing?

Another Lenovo machine, M710Q 1TB 16GB Windows 22H2 with Atlas, Firefox 133.0 and a slew of 3rd party software and updates is running just fine. Am able to sync / manipulate account as needed, FF Relay, etc.

Suggestions / tips before I nuke the M920Q and start from scratch again?

You have screwed up two hd's with this new update.. I have lost all my bookmarks passwards and all my screen setup for firefox. need to know if i have a backup on my hd if not how to set up the screen the way i had it before update not happy with update

Bob

I'm not sure what type of issue this is, so hopefully I’ve posted it in the right place!

Devices:

• Firefox version 133.0 on 2022 M2 MacBook Pro OS Sequoia 15.1.1
• Firefox version 133.0 on iPhone 16 Pro Max iOS 18.1.1 (*for reference, of checking issue, not where issue is occurring)

Issue Breakdown: While updating my bookmark's tags in Bookmark Manager, my tags all but disappeared and other strange things started happening.

• My tags aren't in the sidebar menu of the Bookmark Manager at all. See Screenshot 1.
• Already tagged bookmarks retained the tags, but I’m unable to edit, add, or remove bookmark tags at all. When the bookmark is selected, the bookmark’s tags, nor any other tags, appear in a list under the bookmarks tags. See Screenshot 2.
• I can locate all bookmarks with the same tag by searching bookmarks in the Bookmark Manager.
• I can move and rename pre-existing bookmarks.
• I can add new bookmarks (confirmed by the blue star beside the address bar on the main browser after exiting and re-entering), but I cannot find those bookmarks anywhere in Bookmark Manager.
• My mobile bookmarks folder isn’t shown in Bookmarks Manager, but I can view 11 bookmarks in my Mobile Bookmarks folder on my phone’s Firefox application.

I’ve tried the following:

• restarting Firefox by quitting the application
• refreshing Firefox through the browser [https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-se...]
• restarting my computer
• clearing the startup cache
• clearing the cache [https://support.mozilla.org/en-US/kb/how-clear-firefox-cache|link]
• restarted in Troubleshoot Mode [https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubl...]
• uninstalling then reinstalling Firefox software

I have no idea what is wrong with it or what is going on. What else can I do?

I have Zen browser all set up on my Mac Studio with two workspaces, nice colors, etc. I also installed it on my Macbook Pro, and I am signed into Mozilla on both computers. When I synced the Macbook Pro, it did seem to sync the bookmarks but that's about it. My workspaces do not show up, and many of the other settings (default font, etc) don't sync either. In the "Zen Browser->Settings" page I checked that all of the different sync categories are checked, including Settings and Workspaces and all the others. I'm unable to figure out how to get everything to sync and I haven't found answers in support or elsewhere on the internet.

This is Zen Browser 1.0.1-a.22 (Firefox 132.0.1) (aarch64) on the alpha update channel, and is the same on both devices. Operating system is Sequoia 15.1.1 on both devices also.

Hi,

I switched Windows from 10 to 11, reinstalled Firefox and logged in into my Sync account. But none of the bookmarks are importing - I've tried other mail that might be used, but it prompts me to create a new password, so I'm pretty sure I got the right e-mail. How can I check what is stored for my account and how to restore the bookmarks? I forgot to export them to HTML before formatting my C: drive...

I have set up a new Windows 11 PC (brand new installation). I installed Firefox and tried to sync, because I want to copy settings, history etc. from my Windows 10 PC.

However, it fails. I enter my password, then it asks me to enter a code sent to my email. I enter that code, and it says "Bad request" and "Something went wrong. Please close this tab and try again."

It's not the most helpful error message. All I can do is retry, but after 20+ attempts, I think there is something wrong with the 2FA.

I'm able to successfully log in to https://accounts.firefox.com/ on the browser without any issue. That uses a 2FA code from the authenticator app on my phone.

Any ideas? Is there a better way of copying my browser to the new computer? I was thinking of just copying the Firefox profile folder, but I don't want to end up with it duplicated since my Windows 10 PC is still active.

I opened firefox profile manager using 'firefox -p' and tried to delete one profile...firefox deleted all profiles except 'default' and 'default-release'...even with them firefox renamed them with some number suffix and created new folders with the same name ('default' and 'default-release')...I have checked /home/ubuntu18/.mozilla/firefox folder...all profiles/folders gone...UPDATE: As I was typing this there was power loss, firefox deleted old 'default' and 'default-release' too...How to get all profiles back?

Hello. All tabs in the browser on the PC are missing. I sent the tab from the mobile version of the browser, via the share with device button. After a while, I sat down at my computer and turned on the private version of the browser. A minute later, the standard version of the browser opened with the tab I had previously sent. But all the other tabs that were in the PC version are gone. In the usual case, when tabs disappeared when opening the private version and closing the standard version, you could use the "restore tab" command to open the standard version window with the tabs closed. But in the situation with the sent tab, this does not work. In general, I would like a solution in which, when the private window is open and the standard window is closed, the tabs on the standard window are not reset.

I want to copy/clone information in my Firefox Profile (Bookmarks, Logins, ..) from one device to another. Once that was accomplished, then I would enable Firefox Sync for the two devices.

Scenario: Device “A” (Profile A): Primary/Original/Source Device “B” (Profile B): Copy/Clone/Duplicate

I understand that if I set up Firefox Sync first and then sync the two devices what I will get is a combination/fusion of the information on the 2 devices, i.e., all the “good” stuff in Profile A plus all the superfluous stuff in Profile B that I would just as soon ignore/delete – which is not what I want. This issue has been raised in a number of other posts on this forum but with no suitable resolution offered (that I could find). I’m wondering if there might be a “work-around” that would achieve the desired result.

So ... would this work?

1) Back everything up first (of course!) 2) Glean any unique information to be preserved (Logins, etc.) from Profile B and incorporate it into Profile A (Profile A now has everything essential!) 3) Purge Profile B

   a) Create a New Profile on Device B (and delete old?)
   b) Delete everything possible from the new Profile B (default bookmarks, etc.)

4) Login to Mozilla account and enable Sync

The idea is to create a “blank” Profile on Device B so that when Profile A and Profile B are Synched together (combined), Profile A remains unchanged, and Profile B is populated with everything in Profile A (a perfect copy!). The result that I want after Sync is essentially A+B=A, the solution of which is of course B=0, hence the focus on creating a "blank" Profile B.

Instead of purging Profile B as above, an alternate method might be to first “pre-load” Bookmarks in Profile B by the usual method of Backing up Profile A Bookmarks and then Restoring them to Profile B. At this point Profile A and Profile B Bookmarks would be exactly the same and Synching the two devices should make no changes to either’s Bookmarks. Logins and other information would still have to be purged, but this could at least be a head start.

Presumably this idea could be extended to more than 2 devices (but with only one being the “Primary”).

Note that I am (myself) only concerned about Bookmarks and Logins, and am thus glossing-over how other information that might be important to others (Browsing History, Tabs, etc.) might be Synched.

Could someone from Mozilla/Firefox with a knowledge of the inner workings of these features please comment as to the efficacy of this “work-around”?

Thanks.