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Firefox very slow to load www.hl.co.uk

My Firefox is taking about a minute to load www.hl.co.uk. HL support have said that there is a problem with add ons and to "Refresh" Firefox. The page loads OK in Safe … (read more)

My Firefox is taking about a minute to load www.hl.co.uk. HL support have said that there is a problem with add ons and to "Refresh" Firefox. The page loads OK in Safe Mode and also loads OK immediately after a Refresh. However, the problem then comes back.

On going to hl.co.uk, the whole browser freezes (no other page will load) and the CPU goes to about 28% and stays there. After a minute the page loads and the CPU reverts to background %.

System is: Win 7 fully updated (except Win 10 updates); Firefox 38.8 ESR (FF45 breaks a lot of stuff as it defaults to 64 bit installation). - I have tried other FF versions back and forward and no difference - Addons are Avast Online security, Classic Theme Restorer, Classic Toobar Buttons, New Tab Homepage. - Whilst safe mode disable of Addons works to cure the issue, disabling Addons manually does not help. - The problem only occurs on the first load of www.hl.co.uk after starting Firefox. If you leave the page and go back to it, there is no delay - if you close FF and wait for it to fully exit then re-start, the problem occurs again - and again only once. - Totally reproducible! - IE11 loads the page fine, - Firefox is not slow on any other page (other than occasional but totally usual delays).

Unfortunately HL have declined any further help and suggest usign another browser - but it is clear that many of their users have the same problem

Help!

Asked by Cliff 4 years ago

Last reply by FredMcD 4 years ago