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  • Archived

Firefox crashes

Firefox will not start, even in safe mode. Changing to a different recovery.js did not fix it. Crash ID: bp-433aaa3a-2cad-4667-b13e-2424d2160913 Crash ID: bp-90553446-ee2… (read more)

Firefox will not start, even in safe mode. Changing to a different recovery.js did not fix it.

Crash ID: bp-433aaa3a-2cad-4667-b13e-2424d2160913 Crash ID: bp-90553446-ee2e-4768-a739-051ed2160913

Asked by senoon 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Firefox crashes constantly upon opening Crash ID: bp-acf4ea2b-79b6-4fe8-a81a-22cb72160913

Firefox constantly crashes when I try to run it. I get the Crash reporter and it will submit the report the the try again does not work. Crash ID: bp-acf4ea2b-79b6-4fe8-… (read more)

Firefox constantly crashes when I try to run it. I get the Crash reporter and it will submit the report the the try again does not work.

Crash ID: bp-acf4ea2b-79b6-4fe8-a81a-22cb72160913

Asked by AnnieBl 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Firefox crashes

Today when I opened my firefox, I got the pop-up of crash report. I tried the same many time but everytime seeing the same issue. Crash ID: bp-5fafb0e8-42fa-46a2-adcc-3e… (read more)

Today when I opened my firefox, I got the pop-up of crash report.

I tried the same many time but everytime seeing the same issue.

Crash ID: bp-5fafb0e8-42fa-46a2-adcc-3ebf22160913

Please help on the same.

Asked by vikas874 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Firefox crashes

AdapterDeviceID: 0x041e AdapterDriverVersion: 9.18.10.3234 AdapterSubsysID: 605717aa AdapterVendorID: 0x8086 AvailablePageFile: 5525913600 AvailablePhysicalMemory: 183497… (read more)

AdapterDeviceID: 0x041e AdapterDriverVersion: 9.18.10.3234 AdapterSubsysID: 605717aa AdapterVendorID: 0x8086 AvailablePageFile: 5525913600 AvailablePhysicalMemory: 1834971136 AvailableVirtualMemory: 1850109952 BIOS_Manufacturer: NEC BlockedDllList: BreakpadReserveAddress: 38666240 BreakpadReserveSize: 67108864 BuildID: 20150222232811 CrashTime: 1473743894 EMCheckCompatibility: true Email: manojuk@lbfinance.lk FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1472785467 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x041e, AdapterSubsysID: 605717aa, AdapterDriverVersion: 9.18.10.3234

ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 67 StartupTime: 1473743889 SystemMemoryUsePercentage: 49 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 7321243648 TotalPhysicalMemory: 3661504512 TotalVirtualMemory: 2147352576 URL: Vendor: Mozilla Version: 36.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 :

MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IP] : 2 : 3 :  
MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [UDP/IPv6] : 2 : 2 :  
MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
RSVP TCPv6 Service Provider : 2 : 1 :  
RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP UDPv6 Service Provider : 2 : 2 :  
RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{89C3341A-7EE6-486E-BE62-36637443BE60}] SEQPACKET 0 : 2 : 5 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{89C3341A-7EE6-486E-BE62-36637443BE60}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{6724FA18-9237-484C-8082-FAF09967A663}] SEQPACKET 4 : 2 : 5 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{6724FA18-9237-484C-8082-FAF09967A663}] DATAGRAM 4 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{24D04EC8-C607-4EA8-919E-11BF223EE676}] SEQPACKET 3 : 2 : 5 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{24D04EC8-C607-4EA8-919E-11BF223EE676}] DATAGRAM 3 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{CA7A6B57-F851-47EB-84EA-CB7CC939A9DB}] SEQPACKET 1 : 2 : 5 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{CA7A6B57-F851-47EB-84EA-CB7CC939A9DB}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{89C3341A-7EE6-486E-BE62-36637443BE60}] SEQPACKET 2 : 2 : 5 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{89C3341A-7EE6-486E-BE62-36637443BE60}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Asked by knadeema 3 years ago

Last reply by philipp 3 years ago

  • Archived

Firefox crashes

Crash ID: bp-93aa4abd-615c-41ca-b116-c00972160913 I've been using Firefox version 47.0 on a Windows 7 64-bit PC, and everything had been fine until today, when Firefox cr… (read more)

Crash ID: bp-93aa4abd-615c-41ca-b116-c00972160913

I've been using Firefox version 47.0 on a Windows 7 64-bit PC, and everything had been fine until today, when Firefox crashes each time I try to open it. I can't even run it in Safe Mode - that also immediately crashes. It has crashed over 40 times in the last hour. I've rebooted my PC, but no change. Windows Updates are enabled, so I believe my PC should be current on those. I'm also using Norton Security, version 22.7.1.32, which also has automatic updates, so I believe I should be current on that, too. Since I can’t get Firefox to open at all, I'm using IE 11 to submit this question, and when I try to click on the "Automatically add" button to add troubleshooting info, I get directed to a page that says Mozilla “couldn’t find what you’re looking for.” I’m hesitant to uninstall and reinstall Firefox, because since I can’t even Refresh Firefox, I’m afraid of losing bookmarks and other settings.

Other crash IDs: bp-97270da0-02d9-4b90-aaa6-0eba32160913 bp-5b39fcd7-e587-4e52-b5b2-0c2002160913 bp-86e138cd-b3e9-44b3-a677-034f62160913 bp-e9dbf341-9ef4-4ef0-ab72-e46dd2160913 bp-cd0eb5b1-2c5f-41cb-ae27-b1fbd2160913 bp-a56ad3d5-ffed-4a42-80cf-304922160913 bp-d0742f45-2989-4070-b034-6162c2160913 bp-3c4e37ef-3482-4d1f-87c6-120b32160913 bp-f4e5e646-9d4d-41a6-9581-781db2160913 bp-b91ad778-8370-4db4-ae91-d0a692160913 bp-bf2358c0-f282-4290-93e6-2574f2160913 bp-e04d0d16-2ce0-460e-a03d-5ed9f2160913 bp-075d923f-a2b2-459c-8d79-e4f042160913 bp-77cc695b-c90e-483a-8301-bcde32160913 bp-50158b5a-2582-4ddd-bb07-a2fed2160913 bp-fc02003a-c36c-459f-a367-4052b2160913 bp-e309ec76-6a4d-4b78-a4f4-490a62160913 bp-4efeb096-ddec-4f83-848e-ab6722160913 bp-34fcf53e-a7fb-48d1-858e-35fbb2160913 bp-78ec5f0e-3cd0-4145-9778-5a9152160913 bp-9efd494e-00fc-433e-8128-15b122160913 bp-4f336937-b873-460b-816b-fffda2160913 bp-db346ba3-6369-413b-82b9-371472160913 bp-9f9d075c-1b6e-4554-beb6-c7edf2160913 bp-3f36c746-e0de-4556-985e-0aa012160913 bp-ef85058c-fc95-49f1-9f78-4bd632160913 bp-d9742cf0-d770-4562-bde7-61ec82160913 bp-4146739f-64cb-49be-a908-06dfa2160913 bp-24a98f60-07c7-48c1-a88f-e15632160913 bp-221ae781-639b-43f4-9a76-68c422160913 bp-8793e7e5-4373-4faf-a4d8-9d8a62160913 bp-c37b2a1c-31e2-4b01-b7d5-3fc602160913 bp-afdafaf6-631d-4522-b32e-02ef72160913 bp-e3fd502f-2e9e-4797-a425-e6a3a2160913 bp-ce4ee6b8-df88-4c8d-b595-95a7c2160913 bp-96e261e0-b05a-43b5-a683-990262160913 bp-0cdee4ee-472a-41dd-a917-16f892160913 bp-79b332d3-1e81-469f-8839-b3ba52160913 bp-f8503df3-afd2-4d24-a9f8-041992160913 bp-8e4e16aa-459b-4794-bbd6-ca6f32160913

Asked by ajpeter 3 years ago

Last reply by philipp 3 years ago

  • Archived

Firefox crashes on starting

Crash-ID: bp-f42fb48e-0462-48dd-9b78-f2cc12160913 In our Company firefox crashes after starting it (But only on second start, the first start was working. Closing it and … (read more)

Crash-ID:

bp-f42fb48e-0462-48dd-9b78-f2cc12160913

In our Company firefox crashes after starting it (But only on second start, the first start was working. Closing it and reopen starts crashing). Starting firefox in secure mode didn't help and reinstall either.

Only an update to version 48. help, but we need to stay at version 46.0.1 for a short time for testing the new version with our systems.

Asked by Shaychen 3 years ago

Last reply by philipp 3 years ago

  • Archived

Firefox crashes

Attempt to run Firefox but it crashed immediately even in Safe Mode: Crash ID: bp-6dcc482e-3e0e-4e20-a51f-66c5f2160913 AdapterDeviceID: 0x0102 AdapterDriverVersion: 9.17.… (read more)

Attempt to run Firefox but it crashed immediately even in Safe Mode:

Crash ID: bp-6dcc482e-3e0e-4e20-a51f-66c5f2160913

AdapterDeviceID: 0x0102 AdapterDriverVersion: 9.17.10.3040 AdapterSubsysID: 04ad1028 AdapterVendorID: 0x8086 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:47.0,e10srollout%40mozilla.org:1.0,firefox%40getpocket.com:1.0.2,loop%40mozilla.org:1.3.2 AvailablePageFile: 5243224064 AvailablePhysicalMemory: 1794097152 AvailableVirtualMemory: 3966312448 BIOS_Manufacturer: Dell Inc. BlockedDllList: BreakpadReserveAddress: 49217536 BreakpadReserveSize: 67108864 BuildID: 20160604131506 CrashTime: 1473773637 E10SCohort: unsupportedChannel EMCheckCompatibility: true Email: mlehmbeck@bankunited.com FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 GraphicsCriticalError: |[0][GFX1-]: D3D11 layers disabled due to a prior crash. (t=0.891149) InstallTime: 1473770439 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0102, AdapterSubsysID: 04ad1028, AdapterDriverVersion: 9.17.10.3040 FP(D000-L100000-W00000000-T0000) ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 133 StartupTime: 1473773637 SystemMemoryUsePercentage: 56 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20160604131506","version":"47.0","vendor":"Mozilla","platformVersion":"47.0","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":3977,"virtualMaxMB":4096,"cpu":{"count":4,"cores":4,"vendor":"GenuineIntel","family":6,"model":42,"stepping":7,"l2cacheKB":256,"l3cacheKB":6144,"speedMHz":3093,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"6.1","locale":"en-US","servicePackMajor":1,"servicePackMinor":0,"installYear":2016},"hdd":{"profile":{"model":"WDC WD1600AAJS-75M0A0","revision":"02.03E02"},"binary":{"model":"WDC WD1600AAJS-75M0A0","revision":"02.03E02"},"system":{"model":"WDC WD1600AAJS-75M0A0","revision":"02.03E02"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":false,"adapters":[{"description":"Intel(R) HD Graphics","vendorID":"0x8086","deviceID":"0x0102","subsysID":"04ad1028","RAM":null,"driver":"igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32","driverVersion":"9.17.10.3040","driverDate":"2-22-2013","GPUActive":true}],"monitors":[{"screenWidth":1366,"screenHeight":768,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","d3d11":{"status":"blocked"},"d2d":{"status":"unavailable","version":"1.1"}}},"isWow64":true},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sCohort":"unsupportedChannel","telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false},"profile":{}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 8338460672 TotalPhysicalMemory: 4170182656 TotalVirtualMemory: 4294836224 URL: UptimeTS: 1.833562067 Vendor: Mozilla Version: 47.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192

MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Asked by mlehmbeck 3 years ago

Last reply by philipp 3 years ago

  • Archived

Firefox crashes

Hey Firefox! Our Firefox is crushing. Need your help please. Please see Firefox crush report below from "%APPDATA%\Mozilla\Firefox\Crash Reports\submitted" Crash ID: bp-… (read more)

Hey Firefox!

Our Firefox is crushing. Need your help please.

Please see Firefox crush report below from "%APPDATA%\Mozilla\Firefox\Crash Reports\submitted"

Crash ID: bp-1ee5762b-f94f-40e7-ae2e-591372160913 Crash ID: bp-3d20f803-2a4d-43c2-910e-5ebc52160913 Crash ID: bp-38f31722-6821-4ff7-9f1e-d11202160913 Crash ID: bp-447fe74b-afcd-4952-a601-cbae42160913 Crash ID: bp-4756b7a9-5f7f-406c-8a1c-cbb0a2160913 Crash ID: bp-04818793-bca7-4556-a955-d771c2160913 Crash ID: bp-b7cfe05a-6552-4267-9e4e-c36b42160913 Crash ID: bp-f2a3b857-f5cc-484c-adab-6cc2c2160913

Asked by mcompendio 3 years ago

Last reply by philipp 3 years ago

  • Archived

Firefox Continuous Crashes Windows 7 x64 Machiens

Firefox is continuously crashing on several (50+ machines) all Windows 7 x64 machines. It does not even launch. All we get is the "We're sorry". We thought may be it was … (read more)

Firefox is continuously crashing on several (50+ machines) all Windows 7 x64 machines. It does not even launch. All we get is the "We're sorry". We thought may be it was because they were on version 41.0.1 but after upgrading to 48.0.2, it still did not work. It just continues to crash on launch. When launched in safe mode "firefox.exe -safe-mode", it crashes immediately as well.

Please help.

Crash IDs Crash ID: bp-0a14d57e-a94d-40c8-a7e2-845cf2160913 Crash ID: bp-7cc12739-2e2d-4be6-9229-b27f62160913 Crash ID: bp-8cd77738-6cbc-4a75-b250-bcf2e2160913


Machine OS: Windows 7 Architecture: x64 Browser version tested: 39.0, 41.0.1, 48.0.2

Additional Details of the crash (Details Button) AdapterDeviceID: 0x0000 AdapterSubsysID: 00000000 AdapterVendorID: 0x0000 AvailablePageFile: 14908764160 AvailablePhysicalMemory: 6224113664 AvailableVirtualMemory: 3987734528 BIOS_Manufacturer: Hewlett-Packard BlockedDllList: BreakpadReserveAddress: 50397184 BreakpadReserveSize: 67108864 BuildID: 20150630154324 CrashTime: 1473779372 FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1473779368 Notes: AdapterVendorID: 0x0000, AdapterDeviceID: 0x0000, AdapterSubsysID: 00000000, AdapterDriverVersion: Has dual GPUs. GPU #2: AdapterVendorID2: 0x8086, AdapterDeviceID2: 0x0152, AdapterSubsysID2: 00000000, AdapterDriverVersion2: 9.17.10.2932D3D11-WARP? D3D11-WARP+ D3D11 Layers? D3D11 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release StartupTime: 1473779368 SystemMemoryUsePercentage: 26 Throttleable: 1 TotalPageFile: 16915705856 TotalPhysicalMemory: 8458805248 TotalVirtualMemory: 4294836224 URL: Vendor: Mozilla Version: 39.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

MSAFD Tcpip [UDP/IP] : 2 : 2 :  
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP TCP Service Provider : 2 : 1 :  
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 2 : 2 : 

This report also contains technical information about the state of the application when it crashed.

Asked by xirsteon 3 years ago

Last reply by jscher2000 3 years ago