Hi,
I have a big issue with my Firefox account.
Today I tried to changed my password.
But everytime, I had the error message "Current password is wrong".
So, to change… (read more)
Hi,
I have a big issue with my Firefox account.
Today I tried to changed my password.
But everytime, I had the error message "Current password is wrong".
So, to change my password, I decided to reset my password with a recovery key, to keep all my data (passwords, bookmarks, etc)
I changed my password successfully.
But unfortunately, I can't connect/link my Firefox account anymore to my Firefox browser (Windows 10) and to my Firefox mobile app (Android 14).
When I try to do it, I have the message "Connection to Firefox has been established" (in French).
After that, I am connected to my Firefox account on Mozilla website.
But I am not connected to my account on Firefox browser (Windows 10) and on Firefox mobile app (Android 14).
This is not normal.
Moreover, if I look to the history of my connections, I see the messages:
"Connection to the account failed".
So, I think there is an issue on my Firefox account.
I can't connect it / link it anymore to Firefox browser (Windows 10) and Firefox mobile app (Android 14).
Before I reset my password with the recovery key, I hadn't this bothering issue.
But if i try with a other Firefox account, there is no issue.
I can link it to Firefox browser of Firefox mobile app.
I need to link/connect my Firefox account again to Firefox browser and Firefox mobile app.
I have all my passwords and bookmarks on it. It's very important!
This issue is very bothering...
It's not normal that I can't link my Firefox account anymore to my Firefox browser and Firefox mobile app whereas I can connect to my Firefox account on Mozilla website.
I have already uninstall and reinstall the Firefox browser (Windows 10) and Firefox mobile app (Android 14), but the issue still there.
Could you help me, please?
I look forward to hearing from you,
Regards,
Stixen