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I cannot login in the BT website

Impossible to login in the BT website to read my emails. The login details are not recognised although they are right. I have deleted all cookies and caches and deleted t… (read more)

Impossible to login in the BT website to read my emails. The login details are not recognised although they are right. I have deleted all cookies and caches and deleted the details in the passwords memorized by Firefox, restarted everything, without result. I can login fine using Microsoft Edge, but not Firefox. And the same problem happened today with my Epson account: can login with ME but not Firefox. Why???

Asked by tjlg 9 months ago

Last reply by cor-el 9 months ago

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File download always fails

No matter what type, size or source of file I try to download, the download invariably fails withn 30 seconds of starting. Once it fails, retrying the download gets me an… (read more)

No matter what type, size or source of file I try to download, the download invariably fails withn 30 seconds of starting. Once it fails, retrying the download gets me another piece of the file until the download fails again. To get the file to completion, I have to retry numerous times until it gets to the end. If I have multiple files downloading simulteneouly, that requires dedicated man-management to ensure all of them are fully saved.

Having to accompany any download like that is highly annoying and takes time and attenition away performing other tasks in my browsing session. On the same Windows 10 PC, I do not encounter similar issues using other browsers to try to download the same file - it's a one-click, fire-ans-forget process there. I even recently reset my Windows installation and then reinstalled a fresh copy of Firefox (my favourite browser to use) but this annoying issue persists.

Can anyone help?

Asked by Scotty.Ranking 10 months ago

Last reply by cor-el 10 months ago

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brower hijack winbigdrip.life

Hello I've been hijacked with winbigdrip.life. i've tried do do it following you tube casts but it doe not work. Can you help me get rid of it ? Br JMNaudin … (read more)

Hello

I've been hijacked with winbigdrip.life. i've tried do do it following you tube casts but it doe not work. Can you help me get rid of it ?

Br

JMNaudin

Asked by JMN 10 months ago

Last reply by Paul 10 months ago

  • Solved
  • Archived

My Browser Always Opens in Remote Mode

So, whenever I open Firefox it will act normally and then after a second close by itself and when I reopen it, it will be in remote mode. I know how to fix this via about… (read more)

So, whenever I open Firefox it will act normally and then after a second close by itself and when I reopen it, it will be in remote mode. I know how to fix this via about:config and do this every time, but I would much prefer a permanent fix, nothing else on Firefox or my computer indicates something else is going on, its just this. I've even at one point uninstalled and reinstalled Firefox and it didn't help.

Asked by molemann113 10 months ago

Answered by cor-el 10 months ago

  • Archived

RECOVER USERNAME AND PASSWORDS

HelLo how are you my name is Haseeb Aslam i saved a lot of my passwords in firefox browser and sync into my account but when i logged in my account few days ago the i … (read more)

HelLo how are you

my name is Haseeb Aslam i saved a lot of my passwords in firefox browser and sync into my account but when i logged in my account few days ago the i could not find passwords in my browser account

where it goes the all passwords i need it please have a look carefully and sync into my account AS SOON AS POSSIBLE thank you

[removed email from public] Haseeb Aslam [removed phone# from public]

Asked by haseebaslam474 10 months ago

Last reply by jscher2000 - Support Volunteer 10 months ago

  • Archived

Bookmark history still on

Bookmarks Recent bookmarks - list of over 50 still remains after restart. FIX Update - default of keep passwords. Another override of previous settings. No notices of … (read more)

Bookmarks Recent bookmarks - list of over 50 still remains after restart. FIX

Update - default of keep passwords. Another override of previous settings.

No notices of changes done after update. Suggest pop up window after updates to readdress or check upgrades.

Asked by sgdllrt4q 10 months ago

Last reply by jscher2000 - Support Volunteer 10 months ago

  • Archived

Authentication Key

My computer crashed and I had to reset my account. For some reason the password that I was 99% sure was correct didn't work so in order to change my password it said I n… (read more)

My computer crashed and I had to reset my account. For some reason the password that I was 99% sure was correct didn't work so in order to change my password it said I need an authentication key. I didn't recall getting one of those so I reset my password (even though it said on the screen I would only lose things like passwords and history). I of course lost all my bookmarks that I've been collecting for the last 20 years. And as life goes I've now found the authentication key. My question is can I get anything back now that I have that key or all my bookmarks are forever deleted?

Asked by aliciamcg13 10 months ago

Last reply by Dropa 9 months ago

  • Archived

Firefox spor taking up MASSIVE amounts of memory

I was working on my 2023 14" MacBook Pro (M2 Pro, 16GB memory) and a window popped up stating I need to close an application due to me being out of memory. Then my comput… (read more)

I was working on my 2023 14" MacBook Pro (M2 Pro, 16GB memory) and a window popped up stating I need to close an application due to me being out of memory. Then my computer froze and I was forced to do a hard reset.

Normally Firefox uses ~450MB however the window stated that Firefox was using 95.57GB of memory as indicated in the attached photo.

I have checked for crash logs and there are no reported crash events listed. And checking Activity monitor shows that Firefox is back to using its normal memory of ~450MB.

Can someone help provide some guidance on what happened and how I can prevent this from happening as I was forced to do a hard reset.

Asked by Dr.CC 9 months ago

Last reply by Dr.CC 9 months ago

  • Archived

ESET Redirection feature

I recently updated my Firefox browser, and unfortunately, my trusted anti-virus software, ESET, no longer redirects pre-selected websites like banking, PayPal, and insura… (read more)

I recently updated my Firefox browser, and unfortunately, my trusted anti-virus software, ESET, no longer redirects pre-selected websites like banking, PayPal, and insurance to secure pages. This feature has been working flawlessly for years but seems to have stopped functioning in Firefox alone. I prefer using Firefox as my primary browser and would like to find a solution that allows this redirection feature to work again. Can you assist me with this issue?

Asked by jfoote226 9 months ago

Last reply by cor-el 9 months ago

  • Archived

Logging out of Sync with Master Password active

Hi! I just wanted to log out from Sync on another machine. I have a master password set. When i want to logout, it asks for the Masterpw. Anyone else thinking, this is ba… (read more)

Hi! I just wanted to log out from Sync on another machine. I have a master password set. When i want to logout, it asks for the Masterpw. Anyone else thinking, this is bad, from a security point of view? Let's just say, you found a shady site or installed a shady plugin, or someone is shouldersurfing you maybe under pressure. The "Logout and delete everything" would not be possible without giving out your master PW seems a bit awkward.

Asked by MCKX 9 months ago

Last reply by cor-el 9 months ago

  • Archived

Downloads default to C:/Downloads even though the tick box "Always ask where to save the file" is ticked

Until a recent update I have been able to select where I want files to download to, but now they only go to one place in Users/Downloads and completely ignore the tick bo… (read more)

Until a recent update I have been able to select where I want files to download to, but now they only go to one place in Users/Downloads and completely ignore the tick box in settings "Always ask where to save the file" . Does anyone else have this issue? I have tried to reset the settings, etc. to no avail.

Asked by ok007au 9 months ago

Last reply by cor-el 9 months ago

  • Solved
  • Archived

en.softonic popup notifications and how to remove them

Somehow this en.softonic nonsense has made it into my windows notifications tab under 'firefox' notifications. How can I get rid of it? I can't find it in the General, Ad… (read more)

Somehow this en.softonic nonsense has made it into my windows notifications tab under 'firefox' notifications. How can I get rid of it? I can't find it in the General, Add-on or Extensions settings of Firefox or Windows Uninstall to turn it off or remove it.

How can I get rid of it? I don't want it.

Thanks

Asked by prime_justin 9 months ago

Answered by zeroknight 9 months ago

  • Solved
  • Archived

missing theme preview pics etc.

hi, something happened to my themes. i can no longer see the preview/thumbnail of them, also the authors link is gone. i've been trying everything for hours, but couldn't… (read more)

hi, something happened to my themes. i can no longer see the preview/thumbnail of them, also the authors link is gone. i've been trying everything for hours, but couldn't find anything in about:config that worked. any help would be great, thanks!

Asked by davidw87 9 months ago

Answered by cor-el 9 months ago