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Firefox deleted ALL of my addons, bookmarks, history and everything important I was working on. What causes this?

Yesterday everything was working fine. Shut down my PC and did some maintenance on my PC. Upon restart Firefox asked me to import settings and had basically deleted EVERY… (read more)

Yesterday everything was working fine. Shut down my PC and did some maintenance on my PC. Upon restart Firefox asked me to import settings and had basically deleted EVERYTHING I had and was working on. This is absolutely TERRIBLE and Im about to swear off using it anymore and telling my friends and family who use it to not even bother and save what they can now before it happens to them. What could possibly cause this out of nowhere and at random like this? An update? Bug? I have a Firefox Old folder on my desktop but its dated last November. This is just nuts. I thought Chrome was bad....

As shown in the pic I uploaded it says last sync was today. Ive NEVER even used the sync function so I dont know what the deal is...

Asked by RevoEmaG 4 years ago

Last reply by RevoEmaG 4 years ago

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ive downloaded firefox but someone used to use it on this comp & its brought all there bookmarks etc how do i clear because it keeps asking for there passwords

my son used firefox before on my computer so now ive reloaded it for my use it wont let me grt rid of his stuff as i want to start a fresh but it keeps asking for his pas… (read more)

my son used firefox before on my computer so now ive reloaded it for my use it wont let me grt rid of his stuff as i want to start a fresh but it keeps asking for his passwords & his email info...it was so longg ago he cant remember any of it & i just want it wiped off so i can start fresh myself thanks

Asked by Karnevor 3 years ago

Answered by jscher2000 3 years ago

  • Archived

Install fail. Says it can not find profile?

during a firefox refresh the process failed and firefox no longer worked. I did an uninstall so I could do a fresh install. All attempts to install fresh fail saying "p… (read more)

during a firefox refresh the process failed and firefox no longer worked. I did an uninstall so I could do a fresh install. All attempts to install fresh fail saying "profile" could not be located. So now I have nothing. All my data is missing. I do have a copy of the profile folder, but after the uninstall was performed? contacts, bookmarks, passwords and such all missing ;-( Please help.

Asked by ibbolton 2 years ago

Last reply by cor-el 2 years ago

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Reinstall w/o 'use previous' still gives me profile list

I've been having issues w/FF 61.0.2 losing everything new such as new bookmarks, ANY setting. Have posted Qs and followed various steps. Finally tried a complete reinstal… (read more)

I've been having issues w/FF 61.0.2 losing everything new such as new bookmarks, ANY setting. Have posted Qs and followed various steps. Finally tried a complete reinstall. I uninstalled (from Windows 7 Pro 64b), rebooted, downloaded & used the installer, w/gave me 62.0.2 which is only 3 days old. Only hiccup was an error stating 'MS Register Server has stopped working' and I chose 'close the program'.

I specifically unchecked the box upon install to NOT use any old settings when it prompted me 'FF has been installed before' yet a fresh install now gives me my old profiles prompt. I do not want ANY old settings. I need a COMPLETELY new pristine FF install.

Please help me get back to using FF where I can save bookmarks, install uBlock, make cookie exceptions, only default profile, etc.


Thank you profusely in advance,

Mac

Asked by Mac291 2 years ago

Answered by FredMcD 2 years ago

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Trying to re-install Firefox - get message that Profile cannot be loaded - install will not complete

I had a power cut whilst loading firefox. Tried to load when power restored, but get the message about the Profile missing or inaccessible. Thought that deleting the co… (read more)

I had a power cut whilst loading firefox. Tried to load when power restored, but get the message about the Profile missing or inaccessible. Thought that deleting the copy on C drive and loading a fresh copy of Firefox would solve the problem, so deleted it - didn't help - same message when I try to load a new copy. How can I install a totally new copy of the program ? I have another copy of Firefox on a laptop - can the profile from this help ?

Asked by 65patriot 2 years ago

Answered by FredMcD 2 years ago

  • Archived

every time firefox updates, my saved logins, passwords and settings are gone. I must uninstall and reinstall to retrieve

For months now, every time Firefox updates, my saved settings, logins and passwords are gone. I have to uninstall and reinstall Firefox to retrieve them. WHY does this k… (read more)

For months now, every time Firefox updates, my saved settings, logins and passwords are gone. I have to uninstall and reinstall Firefox to retrieve them. WHY does this keep happening? Please respond as this is extremely annoying and frustrating.

Asked by Sherrie 2 years ago

Last reply by FredMcD 1 year ago

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  • Archived

Your Firefox profile cannot be loaded, even after new installation on OS 10.14.3

I had Firefox 62.0.2 running on my Mac, with extensions like Ad Blocker and Translations, but as it was real real slow, I had asked to run without extensions, and the nex… (read more)

I had Firefox 62.0.2 running on my Mac, with extensions like Ad Blocker and Translations, but as it was real real slow, I had asked to run without extensions, and the next time it responded with the "Your Firefox profile cannot be loaded. It may be missing or inaccessible." so I had followed all the advice published on the www, but after 2 days, found none of the answers and suggestions is working or is applicable, so I had implemented few removals and new installations of the application - but, always getting the same famos ”Your Firefox profile cannot be loaded. It may be missing or inaccessible." and A Freeze during the "verification of firefox.app" each time, on completely new installation!

In fact, the Firefox/extensions folders were never created on my Mac (On new install, as well) but the application was working for a long time, and there was/is a Mozilla folder which seems to hold my Chrome (add-ons) but no Firefox folder exists on this and my other Mac in the Library/Application Support.

I even removed my Chrome and reinstalled it to see if it can be done, and there was no problem in new Chrome installation - as it is with Firefox 62.0.2

Asked by Amnon 2 years ago

Answered by cor-el 2 years ago

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Firefox 67 breaks shared profile between Ubuntu and Windows10

Hi, I use Firefox on a Windows 10/Ubuntu 18.04 dual boot system and share the profile of the Windows partition to use the same Firefox information with both installation… (read more)

Hi,

I use Firefox on a Windows 10/Ubuntu 18.04 dual boot system and share the profile of the Windows partition to use the same Firefox information with both installations. After upgrading the Firefox Win10 version to 67.0, I get the error message uploaded as a picture. The Ubuntu Firefox version is also 67.0, so there is no older version that modifies the profile information.

I found this thread https://support.mozilla.org/en-US/questions/1259820 describing a similar question, and the chosen solution to delete the compatibility.ini from the profile folder revived the profile. However, this is not a permanent solution. Using Ubuntu Firefox after Windows Firefox is unproblematic, whereas the error reappears in Windows Firefox after using Ubuntu Firefox. I have to delete now the compatibility.ini every time I use Windows Firefox after Ubuntu Firefox, which is rather annoying. Obviously, the Ubuntu and the Windows version of Firefox 67 interpret this .ini file differently. Is there anything planned to synchronize both versions of Firefox 67 better? Or any other solution that solves this problem permanently? And no - I don't want to store my profile information on an external Sync server. Thank you for your time reading this. Any help is much appreciated.

Asked by TheCritic 1 year ago

Answered by cor-el 1 year ago

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How do I restore a user profile?

I deleted my user profile via Profile Manager (I clicked "Don't Delete Files"). I then created another profile via Profile Manager & all info is gone. I want to res… (read more)

I deleted my user profile via Profile Manager (I clicked "Don't Delete Files"). I then created another profile via Profile Manager & all info is gone. I want to restore a profile, which is still installed on my computer, but don't know how. On the attachment photo, the bottom profile is the one I am using now. The one I want to restore and to use that one ONLY on this computer is shown above it which is dated 5/19/2019. What are my options to do this? The hyperlink below is what I used to delete the "original" profile.

Thank you as alwayshttps://prod-cdn.sumo.mozilla.net/uploads/images/2019-05-27-07-24-06-a6b778.png

Asked by hgw53t 1 year ago

Answered by cor-el 1 year ago

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das letzte update hat meine Lesezeichen gelöscht. wie bekomme ich sie wieder?

Ich habe Firefox seit Jahren als Standard. Heute kam eine Sicherheitswerbung zur Installation. Ich interpretierte diese als Update. Nach der Installation waren alle Lesez… (read more)

Ich habe Firefox seit Jahren als Standard. Heute kam eine Sicherheitswerbung zur Installation. Ich interpretierte diese als Update. Nach der Installation waren alle Lesezeichen gelöscht. Wahrscheinlich durch die komplette Neuinstallation? Wie kann ich die Lesezeichen wieder herstellen?

Asked by JHMR 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Profile folder iivedie7.default file automaticually returns to "read only" after I change it. How do I fix that?

Error: Firefox already running but not responding I went to the profile file properties to uncheck "read only" box. It automatically returns to the to the checked read on… (read more)

Error: Firefox already running but not responding I went to the profile file properties to uncheck "read only" box. It automatically returns to the to the checked read only box. The box will not stay unchecked.

Asked by Jerry 1 year ago

Last reply by Jerry 1 year ago

  • Solved

Firefox completely resets when quit (Preferences, web information, bookmarks, history, etc.)

I use firefox on Mac OS 10.14.6. Every time I quit firefox (Stopping the program, not simply closing all windows) everything is reset to defaults. For all intents and pur… (read more)

I use firefox on Mac OS 10.14.6. Every time I quit firefox (Stopping the program, not simply closing all windows) everything is reset to defaults. For all intents and purposes, it's as though I deleted and re-installed firefox every time I quit out of it. Bookmarks are removed, and any default bookmarks I removed are re-instated. It also opens up the set-up and privacy web pages that it does for the first time when you open it. None of the preference files are locked, it's set to remember history and I'm not permanently in private browsing, it's not even supposed to delete cookies. It's been like this since the moment I installed it; refreshing firefox changes nothing, uninstalling and reinstalling it also changes nothing. The only thing that stays the same is that my computer keeps firefox as my default browser.

Asked by lotknockmc 5 months ago

Answered by jscher2000 5 months ago

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Saving all profiles in a network share

Hello! I am now struggling to configure Firefox in a VDI environment and we want the Firefox profiles to be stored on a network share in order to take them out from the u… (read more)

Hello!

I am now struggling to configure Firefox in a VDI environment and we want the Firefox profiles to be stored on a network share in order to take them out from the user folder.

Guess there should be a line in the mozilla.cfg file to change the path, but I'm not able to find it.

Anyone has faced the same situation? Is it possible to specify a path where all the profiles will be stored?

Thanks!!

Asked by ieltxu 3 years ago

Answered by the-edmeister 3 years ago

  • Archived

firefox won't load; profile manager doesn't load either

My Firefox stopped opening. I tried entering the profile manager, but it says it is not available. Firefox is still shown in my installed programs. What's my next step?… (read more)

My Firefox stopped opening. I tried entering the profile manager, but it says it is not available. Firefox is still shown in my installed programs. What's my next step?

Asked by blgl109 2 years ago

Last reply by Shadow110 2 years ago

  • Archived

Profile Missing - Your Firefox profile cannot be loaded. It may be misscing or inaccessible

Hello, I can't open my Firefox, it says: Profile Missing - Your Firefox profile cannot be loaded. It may be missing or inaccessible. I already followed this manual: https… (read more)

Hello, I can't open my Firefox, it says:

Profile Missing - Your Firefox profile cannot be loaded. It may be missing or inaccessible.

I already followed this manual: https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible I changed profiles.iniOLD, and the folder Firefox, but it doesn't work.

Also I tried to acces the User profiles by Mac's Terminal according to this manual: https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles But when I typed the code /Applications/Firefox.app/Contents/MacOS/firefox-bin -P it open's Firefox with the same error: Profile Missing - Your Firefox profile cannot be loaded. It may be misscing or inaccessible

Is there a solution to fix this? I also reinstalled Firefox, but same error.

Asked by Cicero83 2 years ago

Last reply by the-edmeister 2 years ago

  • Archived

Update made all history and passwords disappear. How to undo?

So a while back, like many people, I encountered the issue where I downloaded the cutting-edge Firefox in an attempt to get my extensions back during the failure. Then I … (read more)

So a while back, like many people, I encountered the issue where I downloaded the cutting-edge Firefox in an attempt to get my extensions back during the failure. Then I realized that none of my stuff carried over, and I panicked to re-install the original to get my stuff back.

(To clarify, "stuff" encompasses history, previous sessions, cookies, saved login credentials, and the like. My sessions are...quite large, admittedly, so I crash often.)

So tonight, it crashed again while I was trying to respond to someone on a chat client. I hit restore previous session as normal. Then the update window showed. No harm done there.

Except then it gave me the dead basic, on-install new tab screen. Checking revealed no history, no cookies or password retained, and an inability to rez my previous session.

As a uni student during summer with a lot to book, this is a major issue.

And while I have attempted to look for Old Firefox Files, they remain elusive.


Fair to note: I use Windows 10 on a bone-average Lenovo laptop.

Asked by Arrowtie 1 year ago

Last reply by FredMcD 1 year ago

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  • Archived

I upgraded to v67.0 and I lost all of my tabs. Please help

When I upgraded to the most recent version of Firefox, I lost all of my tabs. The directions on upgrade indicated that I would not lose any tab information. However, o… (read more)

When I upgraded to the most recent version of Firefox, I lost all of my tabs. The directions on upgrade indicated that I would not lose any tab information. However, on startup of the new version, I seem to only have the option to restore from sync which I never did. I do not believe that I was instructed to do this prior to closing. I maintain 2 active open profiles, home and office, and I do not want these to be synced. I had them both set up to automatically restore the last session which was working well. I am no longer able to restore from an old session. I think this is because this is an entirely new version of Firefox and the local settings were not saved. Now I want to either recover the old tab data and apply to the new installation or restore the previous version of Firefox which might have my previous tab data. Please help.

Asked by cknopke 1 year ago

Answered by cknopke 1 year ago