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  • Archived

Problem with switching tabs and opening links

While opening links, it always open in new tabs. i just want it to open in the current tab. i made some changes to do that but it didn't help. And while switching tabs by… (read more)

While opening links, it always open in new tabs. i just want it to open in the current tab. i made some changes to do that but it didn't help. And while switching tabs by mouse, it doesn't switch and i can't even close tabs with the mouse click. All other applications work fine, so it's not a problem with the mouse. And the mouse scroll zooms in and out the page instead of scrolling. The relevant text is pasted below-

Application Basics


Name: Firefox Version: 116.0 Build ID: 20230731163847 Distribution ID: archlinux User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:109.0) Gecko/20100101 Firefox/116.0 OS: Linux 6.4.7-arch1-3 #1 SMP PREEMPT_DYNAMIC Wed, 02 Aug 2023 09:47:27 +0000 OS Theme: Breeze / Adwaita Multiprocess Windows: 1/1 Fission Windows: 1/1 Enabled by default Remote Processes: 6 Enterprise Policies: Inactive Google Location Service Key: Found Google Safebrowsing Key: Found Mozilla Location Service Key: Found Safe Mode: true Memory Size (RAM): 1.8 GB Disk Space Available: 140 GB

Crash Reports for the Last 3 Days


Firefox Features


Name: Firefox Screenshots Version: 39.0.1 ID: screenshots@mozilla.org

Name: Form Autofill Version: 1.0.1 ID: formautofill@mozilla.org

Name: Picture-In-Picture Version: 1.0.0 ID: pictureinpicture@mozilla.org

Name: Web Compatibility Interventions Version: 116.1.0 ID: webcompat@mozilla.org

Name: WebCompat Reporter Version: 1.5.1 ID: webcompat-reporter@mozilla.org

Remote Features


Remote Processes


Type: Socket Count: 1

Type: Extension Count: 1

Type: Preallocated Count: 3

Type: Privileged About Count: 1

Add-ons


Name: Add-ons Search Detection Type: extension Version: 2.0.0 Enabled: true ID: addons-search-detection@mozilla.com

Name: Bing Type: extension Version: 1.6 Enabled: true ID: bing@search.mozilla.org

Name: DuckDuckGo Type: extension Version: 1.4 Enabled: true ID: ddg@search.mozilla.org

Name: Google Type: extension Version: 1.4 Enabled: true ID: google@search.mozilla.org

Name: Wikipedia (en) Type: extension Version: 1.3 Enabled: true ID: wikipedia@search.mozilla.org

Name: System theme — auto Type: theme Version: 1.3 Enabled: true ID: default-theme@mozilla.org

Name: uBlock Origin Type: extension Version: 1.51.0 Enabled: false ID: uBlock0@raymondhill.net

Name: Dark Type: theme Version: 1.2 Enabled: false ID: firefox-compact-dark@mozilla.org

Name: Firefox Alpenglow Type: theme Version: 1.4 Enabled: false ID: firefox-alpenglow@mozilla.org

Name: Light Type: theme Version: 1.2 Enabled: false ID: firefox-compact-light@mozilla.org

Graphics


Features Window Device Pixel Ratios: 1.25 Compositing: WebRender (Software) Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled WebGL 1 Driver WSI Info: - WebGL 1 Driver Renderer: WebGL is currently disabled. WebGL 1 Driver Version: - WebGL 1 Driver Extensions: - WebGL 1 Extensions: - WebGL 2 Driver WSI Info: - WebGL 2 Driver Renderer: WebGL is currently disabled. WebGL 2 Driver Version: - WebGL 2 Driver Extensions: - WebGL 2 Extensions: - Window Protocol: xwayland Desktop Environment: kde Target Frame Rate: 75 WebGPU Default Adapter: { "navigator.gpu": null } WebGPU Fallback Adapter: { "navigator.gpu": null } GPU #1 Active: Yes Description: Mesa Intel(R) HD Graphics 2000 (SNB GT1) Vendor ID: 0x8086 Device ID: 0x0102 Driver Vendor: mesa/crocus Driver Version: 23.1.4.0 RAM: 0

Diagnostics AzureCanvasBackend: skia AzureContentBackend: skia AzureFallbackCanvasBackend: skia CMSOutputProfile: Empty profile data Display0: 1280x1024@75Hz scales:1.000000|1.250000 DisplayCount: 1 Decision Log HW_COMPOSITING: default: available, user: disabled, Disabled by layers.acceleration.disabled=true, Blocklisted; failure code FEATURE_FAILURE_COMP_PREF runtime: blocked, Acceleration blocked by safe-mode, Blocklisted; failure code FEATURE_FAILURE_COMP_SAFEMODE OPENGL_COMPOSITING: default: unavailable, Hardware compositing is disabled, Blocklisted; failure code FEATURE_FAILURE_OPENGL_NEED_HWCOMP WEBRENDER: default: available, runtime: unavailable-in-safe-mode, Safe-mode is enabled, Blocklisted; failure code FEATURE_FAILURE_SAFE_MODE WEBRENDER_COMPOSITOR: default: disabled, Disabled by default, Blocklisted; failure code FEATURE_FAILURE_DISABLED env: blocklisted, Blocklisted by gfxInfo, Blocklisted; failure code FEATURE_FAILURE_WEBRENDER_COMPOSITOR_DISABLED runtime: blocked, Cannot be enabled in release or beta, Blocklisted; failure code FEATURE_FAILURE_DISABLE_RELEASE_OR_BETA WEBRENDER_PARTIAL: default: available, WEBRENDER_SHADER_CACHE: default: disabled, Disabled by default, Blocklisted; failure code FEATURE_FAILURE_DISABLED runtime: unavailable, WebRender disabled, Blocklisted; failure code FEATURE_FAILURE_WR_DISABLED WEBRENDER_OPTIMIZED_SHADERS: default: available, runtime: unavailable, WebRender disabled, Blocklisted; failure code FEATURE_FAILURE_WR_DISABLED WEBRENDER_ANGLE: default: available, env: unavailable, OS not supported, Blocklisted; failure code FEATURE_FAILURE_OS_NOT_SUPPORTED WEBRENDER_DCOMP_PRESENT: default: available, user: disabled, User disabled via pref, Blocklisted; failure code FEATURE_FAILURE_DCOMP_PREF_DISABLED env: unavailable, Requires GPU process, Blocklisted; failure code FEATURE_FAILURE_NO_GPU_PROCESS runtime: unavailable, Requires ANGLE, Blocklisted; failure code FEATURE_FAILURE_DCOMP_NOT_ANGLE WEBRENDER_SCISSORED_CACHE_CLEARS: default: available, WEBGPU: default: available, runtime: blocked, WebGPU cannot be enabled in release or beta, Blocklisted; failure code WEBGPU_DISABLE_RELEASE_OR_BETA X11_EGL: default: available, DMABUF: default: available, HARDWARE_VIDEO_DECODING: default: available, HW_DECODED_VIDEO_ZERO_COPY: default: available, VP8_HW_DECODE: default: available, env: blocklisted, #BLOCKLIST_FEATURE_FAILURE_VIDEO_DECODING_MISSING, Blocklisted; failure code FEATURE_FAILURE_VIDEO_DECODING_MISSING VP9_HW_DECODE: default: available, env: blocklisted, #BLOCKLIST_FEATURE_FAILURE_VIDEO_DECODING_MISSING, Blocklisted; failure code FEATURE_FAILURE_VIDEO_DECODING_MISSING DMABUF_SURFACE_EXPORT: default: blocked, Blocklisted by gfxInfo, Blocklisted; failure code FEATURE_FAILURE_BROKEN_DRIVER BACKDROP_FILTER: default: available, CANVAS_RENDERER_THREAD: default: available, ACCELERATED_CANVAS2D: default: available, env: blocked, Disabled by Software WebRender, Blocklisted; failure code FEATURE_FAILURE_DISABLED_BY_SOFTWARE_WEBRENDER H264_HW_DECODE: default: available, AV1_HW_DECODE: default: available, env: blocklisted, #BLOCKLIST_FEATURE_FAILURE_VIDEO_DECODING_MISSING, Blocklisted; failure code FEATURE_FAILURE_VIDEO_DECODING_MISSING



Media


Audio Backend: pulse-rust Max Channels: 2 Preferred Sample Rate: 48000 Roundtrip latency (standard deviation): 172.67ms (107.81) Output Devices Name: Group, Vendor, State, Preferred, Format, Channels, Rate, Latency Built-in Audio Analog Stereo: /devices/pci0000:00/0000:00:1b.0/sound/card0, Intel Corporation, Enabled, All, default: F32LE, support: S16LE S16BE F32LE F32BE, 2, default: 48000, support: 1 - 384000, 0 - 0 Input Devices Name: Group, Vendor, State, Preferred, Format, Channels, Rate, Latency Monitor of Built-in Audio Analog Stereo: /devices/pci0000:00/0000:00:1b.0/sound/card0, Intel Corporation, Enabled, All, default: F32LE, support: S16LE S16BE F32LE F32BE, 2, default: 48000, support: 1 - 384000, 0 - 0 Built-in Audio Analog Stereo: /devices/pci0000:00/0000:00:1b.0/sound/card0, Intel Corporation, Unplugged, None, default: F32LE, support: S16LE S16BE F32LE F32BE, 2, default: 48000, support: 1 - 384000, 0 - 0

Enumerate database

Environment Variables


DISPLAY: :1 MOZ_ASSUME_USER_NS: 1 MOZ_CRASHREPORTER_EVENTS_DIRECTORY: /home/ndrao1/.mozilla/firefox/cl72ld7q.default-release-1691086484399/crashes/events MOZ_CRASHREPORTER_RESTART_ARG_0: /usr/lib/firefox/firefox MOZ_CRASHREPORTER_RESTART_ARG_1: -safe-mode MOZ_CRASHREPORTER_RESTART_ARG_2: MOZ_CRASHREPORTER_DATA_DIRECTORY: /home/ndrao1/.mozilla/firefox/Crash Reports MOZ_CRASHREPORTER_PING_DIRECTORY: /home/ndrao1/.mozilla/firefox/Pending Pings MOZ_CRASHREPORTER_STRINGS_OVERRIDE: /usr/lib/firefox/browser/crashreporter-override.ini MOZ_LAUNCHED_CHILD: MOZ_APP_SILENT_START: XRE_PROFILE_PATH: XRE_PROFILE_LOCAL_PATH: XRE_START_OFFLINE: XRE_BINARY_PATH: XRE_RESTARTED_BY_PROFILE_MANAGER:

Experimental Features


about:home startup cache (browser.startup.homepage.abouthome_cache.enabled): true Cookies: SameSite=None requires secure attribute (network.cookie.sameSite.noneRequiresSecure): false CSS: Masonry Layout (layout.css.grid-template-masonry-value.enabled): false Developer Tools: Compatibility Panel (devtools.inspector.compatibility.enabled): true Developer Tools: Service Worker debugging (devtools.debugger.features.windowless-service-workers): false Media: JPEG XL (image.jxl.enabled): false Address Bar: show results during IME composition (browser.urlbar.keepPanelOpenDuringImeComposition): false Web API: WebGPU (dom.webgpu.enabled): false WebRTC Global Mute Toggles (privacy.webrtc.globalMuteToggles): false

Remote Experiments


Important Modified Preferences


browser.contentblocking.category: strict browser.link.open_newwindow: 1 browser.link.open_newwindow.restriction: 0 browser.privatebrowsing.autostart: true browser.search.region: IN browser.search.suggest.enabled: false browser.sessionstore.upgradeBackup.latestBuildID: 20230731163847 browser.startup.homepage_override.buildID: 20230731163847 browser.startup.homepage_override.mstone: 116.0 browser.tabs.loadInBackground: false browser.urlbar.placeholderName: Google browser.urlbar.placeholderName.private: Google browser.urlbar.quicksuggest.migrationVersion: 2 browser.urlbar.quicksuggest.scenario: history browser.urlbar.suggest.bookmark: false browser.urlbar.suggest.engines: false browser.urlbar.suggest.history: false browser.urlbar.suggest.openpage: false browser.urlbar.suggest.searches: false browser.urlbar.suggest.topsites: false doh-rollout.disable-heuristics: true doh-rollout.doneFirstRun: true doh-rollout.home-region: IN extensions.lastAppVersion: 116.0 layers.acceleration.disabled: true media.gmp-gmpopenh264.abi: x86_64-gcc3 media.gmp-gmpopenh264.hashValue: 53a58bfb4c8124ad4f7655b99bfdea290033a085e0796b19245b33b91c0948fdac9f0c3e817130b352493a65d9a7a0fc8a7c1eedc618cdaa2b458073 media.gmp-gmpopenh264.lastDownload: 1691086523 media.gmp-gmpopenh264.lastInstallStart: 1691086521 media.gmp-gmpopenh264.lastUpdate: 1691086523 media.gmp-gmpopenh264.version: 2.3.2 media.gmp-manager.buildID: 20230731163847 media.gmp-manager.lastCheck: 1691086724 media.gmp-manager.lastEmptyCheck: 1691086724 media.gmp.storage.version.observed: 1 media.hardwaremediakeys.enabled: false network.dns.disablePrefetch: true network.http.referer.disallowCrossSiteRelaxingDefault.top_navigation: true network.http.speculative-parallel-limit: 0 network.predictor.enabled: false network.prefetch-next: false network.trr.mode: 3 network.trr.uri: https://mozilla.cloudflare-dns.com/dns-query places.history.enabled: false privacy.annotate_channels.strict_list.enabled: true privacy.clearOnShutdown.downloads: false privacy.clearOnShutdown.formdata: false privacy.clearOnShutdown.history: false privacy.clearOnShutdown.offlineApps: true privacy.clearOnShutdown.sessions: false privacy.donottrackheader.enabled: true privacy.history.custom: true privacy.partition.network_state.ocsp_cache: true privacy.query_stripping.enabled: true privacy.query_stripping.enabled.pbmode: true privacy.sanitize.pending: [{"id":"newtab-container","itemsToClear":[],"options":{}}] privacy.trackingprotection.emailtracking.enabled: true privacy.trackingprotection.enabled: true privacy.trackingprotection.socialtracking.enabled: true security.sandbox.content.tempDirSuffix: a9cc1f09-c45e-4f39-b303-b7b1295b2566 services.sync.declinedEngines: signon.autofillForms: false signon.firefoxRelay.feature: disabled signon.generation.enabled: false signon.management.page.breach-alerts.enabled: false signon.rememberSignons: false

Important Locked Preferences


fission.autostart.session: true

Places Database


Entity: sqlite_schema Count: - Size (KiB): 32 Size (%): 2.3 Efficiency (%): 23.3 Sequentiality (%): 100

Entity: moz_origins Count: 5 Size (KiB): 32 Size (%): 2.3 Efficiency (%): 0.6 Sequentiality (%): 100

Entity: sqlite_autoindex_moz_origins_1 Count: - Size (KiB): 32 Size (%): 2.3 Efficiency (%): 0.5 Sequentiality (%): 100

Entity: moz_places Count: 23 Size (KiB): 32 Size (%): 2.3 Efficiency (%): 24 Sequentiality (%): 100

Entity: moz_places_url_hashindex Count: - Size (KiB): 32 Size (%): 2.3 Efficiency (%): 0.9 Sequentiality (%): 100

Entity: moz_places_hostindex Count: - Size (KiB): 32 Size (%): 2.3 Efficiency (%): 1.7 Sequentiality (%): 100

Entity: moz_places_visitcount Count: - Size (KiB): 32 Size (%): 2.3 Efficiency (%): 0.5 Sequentiality (%): 100

Entity: moz_places_frecencyindex Count: - Size (KiB): 32 Size (%): 2.3 Efficiency (%): 0.6 Sequentiality (%): 100

Entity: moz_places_lastvisitdateindex Count: - Size (KiB): 32 Size (%): 2.3 Efficiency (%): 1 Sequentiality (%): 100

Entity: moz_places_guid_uniqueindex Count: - Size (KiB): 32 Size (%): 2.3 Efficiency (%): 1.4 Sequentiality (%): 100

Entity: moz_places_originidindex Count: - Size (KiB): 32 Size (%): 2.3 Efficiency (%): 0.6 Sequentiality (%): 100

Entity: moz_places_altfrecencyindex Count: - Size (KiB): 32 Size (%): 2.3 Efficiency (%): 0.5 Sequentiality (%): 100

Entity: moz_historyvisits Count: 25 Size (KiB): 32 Size (%): 2.3 Efficiency (%): 1.8 Sequentiality (%): 100

Entity: moz_historyvisits_placedateindex Count: - Size (KiB): 32 Size (%): 2.3 Efficiency (%): 1.3 Sequentiality (%): 100

Entity: moz_historyvisits_fromindex Count: - Size (KiB): 32 Size (%): 2.3 Efficiency (%): 0.6 Sequentiality (%): 100

Entity: moz_historyvisits_dateindex Count: - Size (KiB): 32 Size (%): 2.3 Efficiency (%): 1.2 Sequentiality (%): 100

Entity: moz_inputhistory Count: 0 Size (KiB): 32 Size (%): 2.3 Efficiency (%): 0 Sequentiality (%): 100

Entity: sqlite_autoindex_moz_inputhistory_1 Count: - Size (KiB): 32 Size (%): 2.3 Efficiency (%): 0 Sequentiality (%): 100

Entity: moz_bookmarks Count: 12 Size (KiB): 32 Size (%): 2.3 Efficiency (%): 2.1 Sequentiality (%): 100

Entity: moz_bookmarks_deleted Count: 0 Size (KiB): 32 Size (%): 2.3 Efficiency (%): 0 Sequentiality (%): 100

Entity: sqlite_autoindex_moz_bookmarks_deleted_1 Count: - Size (KiB): 32 Size (%): 2.3 Efficiency (%): 0 Sequentiality (%): 100

Entity: moz_bookmarks_itemindex Count: - Size (KiB): 32 Size (%): 2.3 Efficiency (%): 0.4 Sequentiality (%): 100

Entity: moz_bookmarks_parentindex Count: - Size (KiB): 32 Size (%): 2.3 Efficiency (%): 0.3 Sequentiality (%): 100

Entity: moz_bookmarks_itemlastmodifiedindex Count: - Size (KiB): 32 Size (%): 2.3 Efficiency (%): 0.6 Sequentiality (%): 100

Entity: moz_bookmarks_dateaddedindex Count: - Size (KiB): 32 Size (%): 2.3 Efficiency (%): 0.6 Sequentiality (%): 100

Entity: moz_bookmarks_guid_uniqueindex Count: - Size (KiB): 32 Size (%): 2.3 Efficiency (%): 0.7 Sequentiality (%): 100

Entity: moz_keywords Count: 0 Size (KiB): 32 Size (%): 2.3 Efficiency (%): 0 Sequentiality (%): 100

Entity: sqlite_autoindex_moz_keywords_1 Count: - Size (KiB): 32 Size (%): 2.3 Efficiency (%): 0 Sequentiality (%): 100

Entity: sqlite_sequence Count: - Size (KiB): 32 Size (%): 2.3 Efficiency (%): 0 Sequentiality (%): 100

Entity: moz_keywords_placepostdata_uniqueindex Count: - Size (KiB): 32 Size (%): 2.3 Efficiency (%): 0 Sequentiality (%): 100

Entity: moz_anno_attributes Count: 0 Size (KiB): 32 Size (%): 2.3 Efficiency (%): 0 Sequentiality (%): 100

Entity: sqlite_autoindex_moz_anno_attributes_1 Count: - Size (KiB): 32 Size (%): 2.3 Efficiency (%): 0 Sequentiality (%): 100

Entity: moz_annos Count: 0 Size (KiB): 32 Size (%): 2.3 Efficiency (%): 0 Sequentiality (%): 100

Entity: moz_annos_placeattributeindex Count: - Size (KiB): 32 Size (%): 2.3 Efficiency (%): 0 Sequentiality (%): 100

Entity: moz_items_annos Count: 0 Size (KiB): 32 Size (%): 2.3 Efficiency (%): 0 Sequentiality (%): 100

Entity: moz_items_annos_itemattributeindex Count: - Size (KiB): 32 Size (%): 2.3 Efficiency (%): 0 Sequentiality (%): 100

Entity: moz_meta Count: 3 Size (KiB): 32 Size (%): 2.3 Efficiency (%): 0.3 Sequentiality (%): 100

Entity: moz_places_metadata Count: 0 Size (KiB): 32 Size (%): 2.3 Efficiency (%): 0 Sequentiality (%): 100

Entity: moz_places_metadata_placecreated_uniqueindex Count: - Size (KiB): 32 Size (%): 2.3 Efficiency (%): 0 Sequentiality (%): 100

Entity: moz_places_metadata_referrerindex Count: - Size (KiB): 32 Size (%): 2.3 Efficiency (%): 0 Sequentiality (%): 100

Entity: moz_places_metadata_search_queries Count: 0 Size (KiB): 32 Size (%): 2.3 Efficiency (%): 0 Sequentiality (%): 100

Entity: sqlite_autoindex_moz_places_metadata_search_queries_1 Count: - Size (KiB): 32 Size (%): 2.3 Efficiency (%): 0 Sequentiality (%): 100

Entity: moz_previews_tombstones Count: 0 Size (KiB): 32 Size (%): 2.3 Efficiency (%): 0 Sequentiality (%): 100

Entity: sqlite_stat1 Count: - Size (KiB): 32 Size (%): 2.3 Efficiency (%): 2.5 Sequentiality (%): 100

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.35 Version in use: 4.35

NSS Expected minimum version: 3.92 Version in use: 3.92

NSSSMIME Expected minimum version: 3.92 Version in use: 3.92

NSSSSL Expected minimum version: 3.92 Version in use: 3.92

NSSUTIL Expected minimum version: 3.92 Version in use: 3.92

Sandbox


Seccomp-BPF (System Call Filtering): true Seccomp Thread Synchronization: true User Namespaces: true Content Process Sandboxing: true Media Plugin Sandboxing: true Content Process Sandbox Level: 4 Effective Content Process Sandbox Level: 4 Win32k Lockdown State for Content Process: Win32k Lockdown disabled -- Operating system not supported GPU Process Sandbox Level: 0

Rejected System Calls


Startup Cache


Disk Cache Path: /home/ndrao1/.cache/mozilla/firefox/cl72ld7q.default-release-1691086484399/startupCache/startupCache.8.little Ignore Disk Cache: false Found Disk Cache on Init: false Wrote to Disk Cache: false

Internationalization & Localization


Application Settings Requested Locales: ["en-US"] Available Locales: ["en-US"] App Locales: ["en-US"] Regional Preferences: ["en-US"] Default Locale: "en-US" Operating System System Locales: ["en-US"] Regional Preferences: ["en-US"]

Remote Debugging (Chromium Protocol)


Accepting Connections: false URL:

Printing


Modified print settings


Asked by morgan27 6 months ago

Last reply by suram080 6 months ago

  • Archived

2 Entries added to "Allow Audio and Video" Setting that can't be removed

about:wecome about:welcome^privateBrowsingld=1 I have my Settings-Autoplay set to block audio and video. The above 2 entries have somehow been added recently. I remove t… (read more)

about:wecome about:welcome^privateBrowsingld=1

I have my Settings-Autoplay set to block audio and video. The above 2 entries have somehow been added recently. I remove them and hit save, but when I open the setting again, they are still there.

I have searched online and Firefox and have not found anything about them. Are they a problem?

Thank you.

Asked by joek7854309 6 months ago

Last reply by t.r.ernst 6 months ago

  • Archived

Disabling Forced What's New Page Loading

I just wanted to find out if there is some way to disable the forced loading of the "What's New" page when Firefox updates. It would be better if this didn't open in a ta… (read more)

I just wanted to find out if there is some way to disable the forced loading of the "What's New" page when Firefox updates. It would be better if this didn't open in a tab or browser window at all, similar to how apps like Discord display when the program has automatically updated. If that's not possible, maybe not opening the "What's New" tab as the first screen that the user interacts with would be less of a time draw.

Sometimes I just want to get to a site quickly and having to load the "What's New" page causes browser load/user interaction times to slow down.

Asked by Waffaru 6 months ago

Last reply by zeroknight 6 months ago

  • Archived

Youtube Video Player Not Loading

Hi all, Recently, I was having issues with Youtube videos not buffering/loading after they have been playing. A quick refresh on the page seemed to help and it hasn't h… (read more)

Hi all,

Recently, I was having issues with Youtube videos not buffering/loading after they have been playing. A quick refresh on the page seemed to help and it hasn't happened since.

However, in going to open a new video, everything on the page loads BUT the actual video player. I've cleared everything I could, disabled the ublock extension I had to stop ads, and also disabled the hardware accelerator that was suggested in an article I found.

Despite all this, the page does not finish loading yet it acts as if it has. I've added a screenshot.

No issues using Chrome.

Thanks for any help and suggestions!

Asked by merryabyme 6 months ago

Last reply by alejoseponciano 6 months ago

  • Archived

Problem with eBay web page-part of it is missing

I went to use my eBay web page and part of the information is missing (see attachment). The seller information, etc., should show at the right hand side of webpage, but … (read more)

I went to use my eBay web page and part of the information is missing (see attachment). The seller information, etc., should show at the right hand side of webpage, but it is blank. I tried different pages and the same thing still occurred. I tried opening the same page on Microsoft Edge and there was no problem at all. I had no issue with eBay at all until I updated to Version 116.

Asked by Mitzee 7 months ago

Last reply by t.r.ernst 7 months ago

  • Archived

Sign in problem, Pocket account inaccessible

I have been a Firefox and Pocket user for years and have enjoyed being able to simply save articles from the internet to my Pocket account. Recently when I tried to save … (read more)

I have been a Firefox and Pocket user for years and have enjoyed being able to simply save articles from the internet to my Pocket account. Recently when I tried to save an article to Pocket I was taken to a page that asked for my Firefox credentials even though I was already logged in. When I entered my login credentials I was asked for a code from the authentication app I use but Firefox wasn't available on any of them and I don't have access to the codes I must have received when i set up two factor authorization. So, I created a new account to log info Firefox and assumed that my Pocket Credentials could be used to then sign into Pocket. I was wrong.

I can log into Pocket using my Pocket credentials but I am unable to save articles from ANY browser to my old Pocket account because I can't log into my old Firefox account. This is beyond frustrating. I hope someone can help.

Asked by RMS 7 months ago

Last reply by Terry 7 months ago

  • Archived

Recover account from inaccessible email address

Hello, I'm looking if it is possible at all for me to recover an account I made not to long ago. Because I no longer have access to the Email Address on that account. An… (read more)

Hello, I'm looking if it is possible at all for me to recover an account I made not to long ago. Because I no longer have access to the Email Address on that account. And I am wondering if it is possible that I can some how get in touch with support to see if someone under those lines can probably change my email address on that account to my new email address that way I'd have access to my sync data.

I appreciate the help.

Asked by asdawthomas 7 months ago

Last reply by Dropa 6 months ago

  • Archived

no sound in the browser and in the about:support page the max channel in the media options shows 0

There is no sound in the browser and in the about:support page the max channel in the media options shows 0, but in the listing of output devices the max channel should b… (read more)

There is no sound in the browser and in the about:support page the max channel in the media options shows 0, but in the listing of output devices the max channel should be 8. All other software sound plays fine in my device.

Asked by 折木凛曦 7 months ago

Last reply by suram080 6 months ago

  • Solved
  • Archived

I Don't See the Option for Recommended by Pocket on my Firefox

I am in the United States. My machine is on Windows 22H2 (OS Build) 19045.3208. My version of FFox is 116.0 (64-bit). My firefox was getting very booged down after month… (read more)

I am in the United States. My machine is on Windows 22H2 (OS Build) 19045.3208. My version of FFox is 116.0 (64-bit).

My firefox was getting very booged down after months of usage and I complete uninstalled and reinstalled, and now Recommend by Pocket does not show up either on my Home Page, or as an option to add it.

Googling around, the two most common fixes I have seen is to fix this are:

1) Click the Personalize button in the upper right corner of the new tab page and toggle Recommended by Pocket to on, but the option does not appear there. See attached screenshot. 2) Type about:config in address bar, then browser.newtabpage.activity-stream.feeds.section.topstories, and set to true. This was already in effect. See attached screenshot.

Anything else I can try to enable it? I really like it and I miss it.

Asked by firefox.chuck 6 months ago

Answered by firefox.chuck 6 months ago

  • Archived

Firefox & Thunderbird stop working and you have to wait for them to wakeup

I use both Firefox and Thunderbird. I am using WIN 10 with Norton. I've tried the troubleshooter and refresh for Firefox. It had no affect and since it did not work on F… (read more)

I use both Firefox and Thunderbird. I am using WIN 10 with Norton. I've tried the troubleshooter and refresh for Firefox. It had no affect and since it did not work on FIrefox I decided not to try it on Thunderbird.

Asked by mnewdorf 7 months ago

Last reply by Dropa 7 months ago

  • Archived

Deleted items on mozilla are also deleted in file manager.

hi!, so i downloaded a couple videos on mozilla, i saw them in my downloads but i didn't open them, now i delete them from mozilla and they were automatically deleted fro… (read more)

hi!, so i downloaded a couple videos on mozilla, i saw them in my downloads but i didn't open them, now i delete them from mozilla and they were automatically deleted from dowloads and i can't find them in my recycle bin either.Is there a way to get them back?

Asked by NJ 7 months ago

Last reply by zeroknight 7 months ago

  • Archived

Firefix account not sync

I Did the windows fresh installation on my laptop and then I installed the fresh firefox on my laptop. After that try to sign in my previous Firefox account and try to sy… (read more)

I Did the windows fresh installation on my laptop and then I installed the fresh firefox on my laptop. After that try to sign in my previous Firefox account and try to sync my bookmarks and everything. but sync is not working.

I try to do the force sync from the settings as well but that is still not sync my old bookmarks and saved things before I format my laptop.

Any Idea or workaround to get this sorted ?

Asked by chathurangaonnet 7 months ago

Last reply by Dropa 7 months ago

  • Archived

New feature in FF 116.0 - copy file from operating system, paste it into Firefox

This seems like an interesting and potentially useful feature. There's only one problem...what does it mean to do this? I can't find an explanation anywhere I look. Verb… (read more)

This seems like an interesting and potentially useful feature. There's only one problem...what does it mean to do this? I can't find an explanation anywhere I look.

Verbatim from the v116.0 release notes: "'It is now possible to copy any file from your operating system and paste it into Firefox."

Asked by Came Down Crashing 7 months ago

Last reply by t.r.ernst 7 months ago

  • Archived

Unable to load "accounts.firefox.com" - regardless of browser - can't Sign in to use Sync as a result - Win11

Hi all, I've got a puzzling problem with just one desktop PC on my network, and only in Windows 11 (fully updated) - the same PC when booted into another OS (Ubuntu) work… (read more)

Hi all, I've got a puzzling problem with just one desktop PC on my network, and only in Windows 11 (fully updated) - the same PC when booted into another OS (Ubuntu) works without any issues.

I have a fresh install of the latest Firefox as well as the Developers Edition. MS Edge is also updated to the latest build, yet none of them can load the "accounts.firefox.com" page.

All I get is a completely blank page, save for a blue circle on the top left corner. I've tried all the usual resetting, Troubleshooting Mode... etc, (issue is present in Troubleshooting Mode) and pretty much stumped at this point.

All other websites I've tested with all browsers don't seem to have any issues at all, including the likes of "accounts.microsoft.com" or "accounts.google.com".

Google hasn't turned up with any results matching exactly what I'm seeing with this particular machine/problem... hoping someone can help pointing me in the right direction.

Thanks in advance,

Asked by red2thebones 7 months ago

Last reply by cor-el 7 months ago

  • Archived

sync not working

I reset my pc, i reinstall mozilla and i have problems with the sync of my account. Every data in the browser, such as passwords, markers, and all my data that got on my… (read more)

I reset my pc, i reinstall mozilla and i have problems with the sync of my account. Every data in the browser, such as passwords, markers, and all my data that got on my mozilla acount... How can i get it back ?

Asked by Parronidas 7 months ago

Last reply by jscher2000 - Support Volunteer 7 months ago

  • Archived

Firefox now forgetting primary password

As of installing the latest cumulitive update to Windows 10 (version 22H2, build 19045.3271), every time I restart my computer and open Firefox, it opens and immediately … (read more)

As of installing the latest cumulitive update to Windows 10 (version 22H2, build 19045.3271), every time I restart my computer and open Firefox, it opens and immediately closes. Then I reopen it, and it does not ask for my primary password. I often have to reset the password and then it gives me access to my stored information. This is a brand new problem, and it's extrememly frustrating. I have tried downloading the program again and re-installing as an update. And Firefox is also up to date (116.0). Any suggestions as to why it's happening or how to fix it? Thanks.

Asked by trevor27 7 months ago

Last reply by cor-el 7 months ago

  • Archived

Firefox Browser issues

I cannot sign in to USAA website using Firefox browser. I was able to sign in for over a year and, suddenly, it will not let me. When I go to the USAA sign in page and … (read more)

I cannot sign in to USAA website using Firefox browser. I was able to sign in for over a year and, suddenly, it will not let me. When I go to the USAA sign in page and enter my user ID and hit "next", I get a prompt that says" We are unable to complete your request. Our system is currently unavailable. Please try again later. I have tried to log in at least 50 times with the same result. I am able to sign in with other web browsers (Chrome, Edge, etc)

Asked by mikepulliam46 7 months ago

Last reply by t.r.ernst 7 months ago

  • Archived

Can no longer drag from downloads or copy images

Using latest version of Firefox - 116.0 Unfortunately recently I have been unable to drag files out of the 'Downloads' At the same time, I noticed I can no longer copy i… (read more)

Using latest version of Firefox - 116.0

Unfortunately recently I have been unable to drag files out of the 'Downloads' At the same time, I noticed I can no longer copy images from pages.

I will right click, copy image and it just does not go into my clipboard.

In terms of the Downloads, I'd always download audio or video files and drag them straight into Premiere Pro - I can no longer do this. I cannot drag it outside of Premiere either, so it's not an Adobe bug.

Any help would be greatly appreciated, Thanks

Asked by adampelka26 7 months ago

Last reply by zeroknight 7 months ago