Firefox Support Forum

Hi,

I am a student investigating multiple ways for crash report prioritization. I am using Firefox Mozilla for data collection. While looking into the crash reports, I am unsure about what does "frame count" mean. And I also looked into the reference website (https://crash-stats.mozilla.org/documentation/datadictionary/), and did not find it. I am wondering if there is any other reference document I can look into? Thank you so much!

I started having this issue after a crash with an update to version 103 after restart. And since then when I open firefox in full screen (mac) and open a youtube video and click the picture in picture mode, firefox will just open a open/popup a new picture in picture in full screen mode instead of a smaller picture in picture window. I'm not sure if this is a macos bug or firefox.

bug report: https://bugzilla.mozilla.org/show_bug.cgi?id=1782056

I'm coming from Chrome to Firefox, one feature where getting distracted is open multiple bookmarks using CTRL/CMD + clicks

How Google Chrome works Bookmark menu visibility don't lose

How Firefox works Bookmark menu visibility loses

Is there way I can configure this same as Chrome.

Please see the attachment for demo. PS: I'm using latest versions

I forgot my password to Firefox Sync account. But at the moment I can still access the account from one of my devices which i have previously logged in, and needs a way to backup all the sync data so I can restore them back to Firefox Sync after resetting the password. As I read, resetting the password clears all sync data as Firefox cannot decrypt the data without the old password. Is there a way to backup my current Sync data, and restore them after the reset? If so, can you please guide me on how to do it?

When I try to log in to any Google "Ecosystem" (i.e Gmail, Youtube etc.) I see it (check screenshot below). I'll use Firefox Developer Edition. In vanilla Firefox and other browsers, everything works as usual.

Hi all,

I have a site that I am working on for myself. Its a WordPress site using a commercial theme. The problem I have is that I am not showing as secure in the address bar when opened in Firefox. Its fine in other browsers but Firefox tells me that I have insecure content with the message " Parts of this page are not secure (such as images) " and shows the exclamation mark by the padlock in the address bar.

I have installed a plugin called SSL Insecure Content Fixer and tried various setting but without success. I have also checked my site with https://www.whynopadlock.com/ and passed with flying colours so at a bit of a loss now.

If anyone has any suggestions that would be great.

Many thanks, Chris

Hello, I recently worked with two opened firefox windows and I had to shrink one of them. Since that time, every time I open firefox from scratch it opens shrinked, not in full size. And I can't find a way to make it open in full size every time I open Firefox. Can I please get some advice on that?

Thanks in advance Nika

I've been printing Poshmark shipping labels via Firefox from my Mac laptop for years. Suddenly, the font size of the label is so enlarged that only a portion of the label prints. If I download the label onto my laptop and then print, it prints in the correct size. I can also print that same label from my old Mac computer and it works correctly. Why is it suddenly not working to print directly from the website (or Gmail)?

Just recently My patient portal at Baylor Scott and White was changed. When I log into the portal everything is fine until I try to see messages from Doctor. It at this time the crash begins, sometimes the screen goes black then White and black again repeating a few times, the the computer locks up and I have no mouse or keyboard and no error option or anything.. I have to power down computer to fix where everything is ok... The tech at Baylor Scott and White said its at my end because no one else has complained and suggested I use Chrome, which I did and it works, I can retrieve messages without crashes??

I am using Windows 10. The Firefox on my laptop is just updated to 104.0 and I realised that I can no longer drag the slider of the scrollbar on a webpage with the touch screen of my laptop. I can still drag the sliders of the History sidebar and bookmark library though. Is this change intended? Or is my Firefox profile just messed up after the update?

Thank you.

Started my computer this morning and tried to use Firefox and it froze. So bad that I had to restart my computer. I re-installed Firefox but it deleted my bookmarks. What do I have to do to get them back? Fortunately I did a backup on my computer before re-installing Firefox. Is there some other way to get them back other than to restore the backup? Any help will be greatly appreciated. I just wish I wasn't such a Luddite when it comes to computers.

Eric Nerenberg [email and phone# removed from public]

I updated my OS to Ubuntu 22.04.1 LTS and now when I open Firefox (Version 104.0) my history comes up automatically as a sidebar. I don't want this to happen, how can I make it stop?

Apparently, an automatic upgrade was made to Firefox yesterday. Ever since than, I can no longer browse some sites I go to, including some bookmarked sites. I'd like to revert back to what I had. Can I do this? I use Win10.

Hey all , i made backup via "export passwords" via password tab and i came back to my pc to and tried to import via csv file but when i pick my csv file nothing happens , any ideas ?

Upon opening Firefox an update was installed. Now I cannot find any of my bookmarks. How do I go back to previous version/recover? While I understand the need for updates, I don't understand it not automatically migrating important data.

After visiting many sites, and removing and reinstalling the snap, logging out of sync, using troubleshooting mode, and a few other tests, I figured out that checking the "Always ask you where to save files" disables downloading. When I click to download, the page refresh button cycles and no other action occurs, there should be a pop-up to give choice about where to download the file.

I assume it has to do with file permissions with snap and the possibility of going outside of /home. Once I unclick "always ask.." I am able to download again.

Firefox 104, Ubuntu 22.04. Brand new OS install.