Firefox freezes/stall/slow after idle for a while

After some time of idle, i.e. leave the computer for some time, say over night. No suspend or hibernate. Back to the computer next morning, unlock. Then Firefox appears f… (read more)

After some time of idle, i.e. leave the computer for some time, say over night. No suspend or hibernate. Back to the computer next morning, unlock. Then Firefox appears frozen/hang, can't switch tab (clicking tab has no response, but not really frozen, sometimes responses after dozens of seconds of lag), page also has no response. Then after around half to 2 minutes, everything back to normal.

During the "hang", CPU load is load, no memory stress (swapping/paging).

Environment:

Firefox 123.0 (64-bit), (actually it bothered me for years)

Linux 6.6.15-amd64 #1 SMP PREEMPT_DYNAMIC Debian 6.6.15-2 (2024-02-04) x86_64 GNU/Linux

``` lsb_release -a No LSB modules are available. Distributor ID: Debian Description: Debian GNU/Linux trixie/sid Release: n/a Codename: trixie ``` Not related to particular Linux and/or kernel version.

CPU: Intel or AMD, not related. RAM: 64GB/96GB, free memory more than enough.

I will gather more detailed info later.

Asked by Terrance_h 1 day ago

Last reply by Terrance_h 1 day ago

I can't delete and replace Roaming>Mozilla>Firefox with a backup copy in Windows 11--other program using error.

I can't delete and replace Roaming>Mozilla>Firefox folder with a backup copy in Windows 11-- I get an other-program-using error. I have done this many times before… (read more)

I can't delete and replace Roaming>Mozilla>Firefox folder with a backup copy in Windows 11-- I get an other-program-using error.

I have done this many times before in Windows 10 and it always works beautifully. In Windows 11, however, I get an error about another program using a file in the folder. If I try to delete the folder I get a message about needing permissions from user (for clarity, the user account is an administrator). Now I am also very familiar with Windows permissions. I checked and administrators already have full privileges on the folder. Even if I explicitly add my particular user, nothing changes. I have done some other sleuthing but nothing helps identify the problem.

A bit of context – I just bought a new Dell, rather high-end and expensive laptop so I am really not amused at the fact that I can't just port in all of the stuff in the Firefox folder so I don't have to lose everything related to Firefox from my previous laptop. I do nightly Acronis backups so I have the folder and files but somehow Windows 11 is not letting me do my usual substitute backup copy of Firefox folder for new fresh-install Firefox folder.

Please — help — I had hoped that I could use the Acronis Universal Restore feature to move everything over from my old system to my new hardware — I've done that before. Unfortunately that wasn't an option given that the new machine comes with Windows 11.

I see other people have been having problems related to this folder with Windows 11 but I don't see any solution — again, please help!

Thanks for any help resolving this!

Asked by Jerry Paquette 5 days ago

Last reply by Jerry Paquette 2 days ago

Home page

I would love to remove CNN and MSNBC from appearing on my computer. If I can get them from auto playing that would be nice also. What do I need to do? Danny dewesley@tw… (read more)

I would love to remove CNN and MSNBC from appearing on my computer. If I can get them from auto playing that would be nice also. What do I need to do? Danny dewesley@twc.com

Asked by dewesley 10 hours ago

Last reply by dewesley 10 hours ago

Firefox Unable to Update Automatcially

About a week ago I started getting these update error messages stating "Update available - Firefox couldn't update automatically. Download the new version". I've also tri… (read more)

About a week ago I started getting these update error messages stating "Update available - Firefox couldn't update automatically. Download the new version". I've also tried clicking "learn more" on the error message but it's a dead link. Going into the settings for updates I am set to auto update, but when I manually check for updates it says "Failed to check for updates".

The help article on this issue simply tells you to download and manually reinstall Firefox, but I'm having to do this nearly every day. I work in IT myself so I know a "bandaid" workaround when I see one. Is there a solution to this issue?

Asked by exo82 4 days ago

Last reply by exo82 3 days ago

Can't make Firefox the default browser on Win10

I made the mistake of installing Norton Private Browser on my Win10 laptop, and it took over the browser extensions as the default program. I tried making Firefox the def… (read more)

I made the mistake of installing Norton Private Browser on my Win10 laptop, and it took over the browser extensions as the default program. I tried making Firefox the default browser again and Windows took me to the Settings menu. Firefox is no longer in the list of browsers. Is there a way to fix this situation? Thanks.

Asked by Curtis Hoffmann 6 days ago

Last reply by Curtis Hoffmann 5 days ago

Your browser is being managed by your organisation.

In settings, my default browser setting is greyed out and I have "Your browser is being managed by your organisation". The default browser is locked to Firefox. I have t… (read more)

In settings, my default browser setting is greyed out and I have "Your browser is being managed by your organisation". The default browser is locked to Firefox.

I have tried various fixes in these help pages but nothing works to get rid of the default browser lock or the "Your browser is being managed by your organisation."

I delete the key in Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies but it repopulates as soon as I reboot.

For information I have TOR browser as well but there appear to be no issues there. Only problems in Firefox

Can anyone help and unlock my browser default to Firefox?

Asked by jj.7 5 days ago

Last reply by jj.7 2 days ago

Disable ctrl+i opening page info window

The "page info" window showed up when I used ctrl+i to italicize something in a blog post. This has never happened before. I assume I did something to "enable" it, beca… (read more)

The "page info" window showed up when I used ctrl+i to italicize something in a blog post. This has never happened before.

I assume I did something to "enable" it, because right before that I had been typing looking at the screen and not the keys and felt/saw my hands going wonky, but I'm not sure what on earth I did! I asked a friend about it and they said it just seemed like an issue of the browser and website commands fighting, but they weren't sure what to do about it.

Thanks for any insight!

Asked by qho2001 5 days ago

Last reply by qho2001 5 days ago

when I work on my second display, Firefox is no longer topped on my first display. Why?

When a firefox window is active on my second display, I lose the firefox menubar on my main display. I haven't noticed this before, is it something new, or have I inadver… (read more)

When a firefox window is active on my second display, I lose the firefox menubar on my main display. I haven't noticed this before, is it something new, or have I inadvertently changed a setting?

pete

Asked by peterlemer 5 days ago

Last reply by peterlemer 4 days ago

Firefox closes immediately upon opening and then reopens

Running Firefox 124.0.1 (64bit) on my Windows 10 Version 10.0.19045 Build 19045. Every time I open Firefox, it closes within a couple of seconds and then reopens by itsel… (read more)

Running Firefox 124.0.1 (64bit) on my Windows 10 Version 10.0.19045 Build 19045. Every time I open Firefox, it closes within a couple of seconds and then reopens by itself and keeps working. How can I fix this glitch?

Asked by Malik 4 days ago

Last reply by Malik 4 days ago

Dmitry

Hello. I have a problem on an old laptop. The laptop cannot play videos with a resolution greater than 720 pixels. A situation often arises when you open a website and ca… (read more)

Hello. I have a problem on an old laptop. The laptop cannot play videos with a resolution greater than 720 pixels. A situation often arises when you open a website and cannot watch a video there made by customers about a product. There is no option to select resolution on many sites, and browsers by default try to play videos at the maximum resolution, ignoring the capabilities of the laptop. The essence of the question is, is it possible to limit the video resolution for all sites in a browser or system?

Asked by brick 967 4 days ago

Last reply by brick 967 3 days ago

Firefox keepy crashing for basically no apparent reason

My browser keeps crashing for literally no reason. It's happened like 20 times in the last 10 minutes. I can't use it for more than 5 minutes without either my tab crashi… (read more)

My browser keeps crashing for literally no reason. It's happened like 20 times in the last 10 minutes. I can't use it for more than 5 minutes without either my tab crashing or the entire browser crashing. Here is my latest crash report: https://crash-stats.mozilla.org/report/index/d2ea16e0-98a5-41d1-ad16-cf2fd0240324

The "Crash reason" is "EXCEPTION_ACCESS_VIOLATION_EXEC". I have tried changing out my RAM and updating my drivers. I have ran all the system check programs ("sfc /scannow", "chkdsk" and the Windows Memory Diagnostic) and they all report no problems. Please help me as soon as possible as I just can not continue using the browser like this.

Asked by slomovicv 3 days ago

Last reply by slomovicv 3 days ago

Restoring bookmarks and Add-ins to new computer

I changed computers. I installed Firefox. I followed these directions: Back up and restore information in Firefox profiles https://support.mozilla.org/en-US/kb/back-and-… (read more)

I changed computers. I installed Firefox. I followed these directions:

Back up and restore information in Firefox profiles https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

I copy the contents of the profile folder from the old computer to the new profile folder on the new computer. I opened Firefox and my bookmarks and Add-Ins were not restored. I manually imported my bookmarks from a backup and got them restored. How do I restore my Add-ins and all their settings and configuration files?

Why did that profile files restoration restore my bookmarks and Add-Ins?

Thanks to anybody who can help me.

Asked by bkoopers 1 day ago

Last reply by bkoopers 15 hours ago

No stream in Utube but will in Edge

New Windows 11 computer will not stream on Utube. I have 2 others with W10 and they stream fine. Tried to use Edge (ugh) and it works flawlessly. Personally I think th… (read more)

New Windows 11 computer will not stream on Utube. I have 2 others with W10 and they stream fine. Tried to use Edge (ugh) and it works flawlessly. Personally I think this is done by microshit.

Asked by Jack3M 1 day ago

Last reply by Jack3M 17 hours ago

Firefox stops responding to left mouse clicks

Hello! Since at least one update, and maybe two, I have been having the following experience: For context: I do remote work via Zoom and Teams. I am using an iMac r… (read more)

Hello!

Since at least one update, and maybe two, I have been having the following experience:

For context: I do remote work via Zoom and Teams. I am using an iMac running Sonoma 14.1. I use a magic keyboard and magic mouse. I bought the computer in March of 2023.

1. Open Firefox and use it for a while. All is well.

2. Out of nowhere, with no sequence or pattern I have been able to discern so far, Firefox stops responding to left button mouse clicks. Right ones still work.

3. Quit Firefox and re-open.

4. It responds to left button clicks again.

I don't usually have to do this more than once per day, although I had had days during which I had to do it two or three times.

This does not occur in Safari or Chrome.

Thoughts? X-sH

Asked by alicerichmond 13 hours ago

Last reply by alicerichmond 10 hours ago

Context menu missing items

I'm having this exact problem from here , but browser.taskbar.lists.tasks.enabled has always been set to true. Toggling it does nothing in itself in between restarting my… (read more)

I'm having this exact problem from here , but browser.taskbar.lists.tasks.enabled has always been set to true. Toggling it does nothing in itself in between restarting my machine. I am certain it's not a jump menu thing because this isn't about shortcuts (and besides the point, enabling the jump shortcuts from my OS side of things does not display it either way). I just want the stuff that the user in the above link listed.

Coincidentally, I had this exact problem a short while before, and I think it may have had to do with an update, because I remember Firefox updating at least twice fairly recently and it is in this time I've noticed this issue. The first time around it resolved itself, but this time it has not and I do not know the cause.

Unpinning/pinning the icon on the task bar does not resolve this either. It seems none of the conventional solutions in the past work, so unless I am missing something, something broke.

Asked by Kosal 11 hours ago

Last reply by Kosal 9 hours ago

Text only bookmark bar

Can someone help me tell me what the current trick is to have a text-only (no icons) bookmark bar? Mozilla, please implement this function so it's easily switchable betw… (read more)

Can someone help me tell me what the current trick is to have a text-only (no icons) bookmark bar?

Mozilla, please implement this function so it's easily switchable between text with icon, icon only, and text only.

Thanks all.

Asked by makayuni 6 days ago

Last reply by makayuni 6 days ago

old passwords showing up saved logins AFTER 124.0.1 was installed

I've become VERY diligent about replacing my old, simple passwords. I no longer repeat passwords, have long complex logins, everything (not to mention 2-factor notificat… (read more)

I've become VERY diligent about replacing my old, simple passwords.

I no longer repeat passwords, have long complex logins, everything (not to mention 2-factor notification on sites that have it)

I was shocked that after I updated to 124.0.1 that alot of my old passwords showed back up in my saved logins

Fortunately that doesn't mean that those are still active passwords on there respective sites.

However, how do I get my "saved logins" back to it's form BEFORE I updated to 124.0.1.....it seems that the update is what did it

the only solution I can come up with is just manually delete all the old ones that showed back up...I really don't want to do that

For what it's worth- I do have a "Old Firefox Data" file on my desktop

I'm currently running MacOS Sonoma 14.2.1

Thank you I hope you can help

Asked by salvatorewrx 2 days ago

Last reply by salvatorewrx 2 days ago

Win.Virus.Zard-10023240-0 within Firefox Setup .msi

ClamAV was triggering on several MSI and EXEs for Firefox Setup versions; 124.0.1.msi, 115.9.1esr.msi, 124.0.1.exe, 115.9.1esr.exe, 115.9.1esr.msi. The flag was on a file… (read more)

ClamAV was triggering on several MSI and EXEs for Firefox Setup versions; 124.0.1.msi, 115.9.1esr.msi, 124.0.1.exe, 115.9.1esr.exe, 115.9.1esr.msi. The flag was on a file Win.Virus.Zard-10023240-0. We believe this is a false positive, but was wondering if you could provide more insight into what Win.Virus.Zard is within the build?

Asked by william.swartz 2 days ago

Last reply by william.swartz 1 day ago