Firefox Support Forum

On 10/16 I reported here a corrupt session file that broke Firefox. Finally resolved for the most part.

Firefox sync sessions?

Today, I launched Firefox 106, and all my pinned tabs were missing, on several differently customized profiles with the same session.

I reverted back to Firefox 105.03, and the pinned tabs on all those tested profiles reappeared.

Can somebody check this out? It may be a coincidence, but this is too close for comfort.

I've installed Firefox 105.0.3 on a machine with a fresh installation of Windows. I've left the machine running overnight. The next morning, Firefox stops loading pages. When I check C:\Program Files\Mozilla Firefox, I can see that Firefox.exe has a file date of July, instead of October: all the files in this folder are now for version 102 instead of 105. This has happened several times in a row now. What could be causing this problem?

hello and good day to whom ever this massage gets to.

I just updated my windows at my work pc and all my programs were deleted and so I got signed out of all my accounts. I reinstalled firefox and tried to sign in but because its been a while I couldn't remember my password and had to reset it. but after all this and when I finally got into my account (with the same email address I was using until now) no matter how many times I click sync, nothing gets added to my bookmarks, history, passwords, etc.

then I checked with one on my phone to see whether that was working or not, and that was signed out as well and asks me to sign in again. I've been using this browser for years now and have many save information on this account I CAN'T LOSE ALL THAT. the primary account was on my laptop which is at home and currently I am terrified of turning that on and finding everything's gone again. please help me get my info back. I can't remember years of saved bookmarks and passwords.

When refreshing and clearing cache using CTRL+Shift+R, browser should reload all assets. However when refreshing site with @import(ed) style sheet, it does not update.

The workaround is to open the style sheet in a new tab (e.g. https://my.web.com/assets/custom.css) and run refresh + clear cache there CTRL+Shift+R, which loads the updated style sheet.

Then, upon refreshing the original site (https://my.web.com), the CSS has been updated.

Is this a bug or expected behaviour?

I have Win 11 pro, Computer is new.

I believe after installing a windows update this week KB5018427, There is no sound on Firefox. (was working fine before).

Other browser like Chrome and Opera are fine.

I have cleared cache, reset firefox and the usual troubleshooting (including if the tab is on mute).

All sound drivers are up to date.

Can anyone help?

I tried to load the following page and it does not load correctly: https://www.riu.com/pt/hotel/aruba/palmbeach/hotel-riu-palace-aruba/index.jsp When I load the page almost nothing shows up (see attached). I have tried the specific address, and also what Google and DuckDuckGo search returned, same result time, although the search returned the English page version. Also, the page loads correctly in Edge, Opera and Chrome. It also works fine using Firefox for Android. Seems to be just on Windows.

Firefox 105.0.3 Windows 10 Dell G5 5587

This is the second time in a week I have filed a report about a page not working. Last time it was a very specific page on a specific site, this time it is a the top level of a fairly generic website. I've been a Firefox user almost since day 1, on windows, unix/linux, and android, and I have not had this much trouble before. And yes I understand this is a volunteer effort, so if there is anything I can do to help get this working let me know.

The timezone on my Gmail and a few other sites automatically changes to Africa/Abidjan time on Firefox. This is not an issue with my device as I've checked the timezone on system preferences and it is correctly set to my local time. Additionally, the timezone appears to be correct on other browsers. I checked Firefox on another device and found the same problem.

See that last option? i never want to see another Search Engine suggestion again by right clicking the address bar. This should also be a standard setting if it's going to be present in the first place.

Cannot access banking website - get page that is all type-written down the left side, credit card site says I need to up date my browser, computer says it is up to date; downloaded and reinstalled firefox - no change i don't know what to do next

With version 105.0.3 (32-Bit) I have only trouble. Sorry to say, but most pages are not working. So I will probably now change to Chrome. Because I need a browser working and not 80% of addresses not. I don't understand the newer philosophie. I was enthusiastic Firefox user. But this year each version has more problems for me, using Windows 10. Each page I open I get "Increased safety risk". And that could not the world of security of today. I think Banks, Insurance and Healthcare don't have insecure pages without acitve signatures. But Firefox says this every time to all pages.

Have a good time, Gilbert

Attached see a screenshot of a bank landing page...

When I'm on a web page, I'd like to be able to drag or copy the URL, with its associated name, from the address bar into Onenote. When I do that now I only get the URL in Onenote. I can get both the URL and name if first I drag the URL to the bookmark bar and then I drag the bookmark into Onenote.

Does anyone know a way to get it done in one step?

I'm currently attempting to try out userChrome.css customization, but my profiles folder doesn't exist (I'm on windows 10). Trying to open the folder gets me the message that "[Folder name] is unavailable," and when I try to navigate there by getting to the appdata\roaming folder, there just isn't a Mozilla folder at all.

I've already tried a few things, specifically:

- making an account via typing firefox.eve -p into the windows + r folder
- I've never deleted anything from the appdata roaming folder, so I wouldn't have accidentally deleted it
- restarting my computer (+ updating windows)
- reinstalling firefox

I did attempt to show hidden file extensions in windows as well. Admittedly I'm not entirely sure if that worked, but it was something I tried. I've also attached images of my appdata roaming folder (the section of it which should have a mozilla folder), and a pic of the message I get when I try to open the folder.

Any help would be appreciated!

Amazon Sign-in problem started on 10-15-22. Amazon does not accept my password and asks me if I would like to receive a text message for verification. There is no yes or no selection displayed. I select resend text and I am given a telephone number for Amazon customer service. I go thru a 15 minute security verification process and Amazon tells me if I do not answer any questions correctly, they will cancel my account. On the 2nd time I contacted Amazon, I was told to use Crome browser and not to use Firefox.

This problem happens with my personal computer (windows 10) only. My Android phone using the Amazon app works with no problems. I can also use Crome browser on my computer and Amazon works fine.

Any suggestions ? Thanks

I recently deleted some email from my Yahoo.mail account and asked for it to be restored by Yahoo yesterday. Today the time stamp on all of my incoming mail is wrong. I contacted Yahoo and they said that I needed to enable my location to Yahoo from within Firefox. Yahoo is not listed as requesting permission so I am not able to enable the location for them. I switched to Chrome and the time stamp in Yahoo was correct. I exited Firefox and tried reloading yahoo.mail, but it did not fix the time stamp problem. They suggested I contact Firefox. How can I fix this?

Any advice returned by Google seems to be obsolete or only worked perhaps in older versions of Firefox. The main idea of using userChrome.css to override the default styles for Reader View does not seem to work. My userChrome.css file does work on other items though (like removing the sidebar width restriction).

Whatever advice I find via Google perhaps cites outdated CSS selectors, but current selectors do not seem to be documented anywhere by Mozilla. Moreover, I cannot find any file on my local drive named aboutReader.css when using find or grep commands in bash, those this file name is alluded to when viewing a page in Reader View and then in turn viewing source on that transformed page.

Moreover, addons that would allow me to change the colors seem to be restricted in Reader View.

It does seem like something has changed in recent Firefox updates but I can't remember when I last saw, for instance, links in dark mode Reader View that were still pink (whereas now they are blue, and impossibly dark to see, especially when you are disabling as much blue light as possible through your operating system). I need a higher contrast color for links in dark mode Reader View so I can actually see them.

I can alternatively use the Tranquility Reader addon and have custom colors, but A) that addon does not work with the Automatic Reader View addon, whereby I can always have various sites appear in some sort of "reader view" whether the native one or Tranquility Reader, and B) hitting refresh when in Reader View will defeat some soft paywalls but this does not work with, e.g., Tranquility Reader, so I still would prefer to be able to custom colors in the native Reader View feature, rather than rely on an addon.

1. Where are the current styles for Reader View even documented? 2. Is overriding them now restricted? 3. Why did the link color change from pink to blue in newer versions of Firefox (this is a terrible accessibility bug)? 4 .Where is the alluded to aboutReader.css stylesheet actually stored on my computer (it doesn't seem to be a file on the filesystem in the Firefox profiles folder, it seems more like it is embedded in the Firefox binary/executable)? 5. Will Firefox settings ever allow us to set colors specifically for Reader View (I don't mean the override settings for all web pages, particularly web pages not being rendered in Reader View ... that setting does not help in Reader View, nor would it be the desired preference for pages not in Reader View)?

Thank you.

Ever since yesterday, scroll click (I use it to scroll through websites) has stopped working in Firefox. Works in in programs, other browsers, etc., just not Firefox.

Whats weird is it still registers a click when I use it, so I can lick on links with it if I want, but the function of scrolling, either by clicking once and using my mouse to go up and down, or by clicking an holding, no longer works.

I've tried disabling add-ons, incognito mode, nothing seems to work.