Firefox Support Forum

I have a problem only on one website (Ancestry.com). One of the pages there isn't loading. This has only happened since updating Firefox which I did yesterday or Friday. I have contacted Ancestry and the problem isn't their end. I was told they have had numerous customers who use Firefox experiencing the same problem. Their advice was to contact Firefox but there doesn't seem to be a way to speak to anyone, or to reinstall Firefox. I am nervous of deleting and reinstalling because I am not at all computer savvy and I'm worried about losing all my bookmarks and passwords. I would really appreciate someone taking me through this in baby steps and plain English. Imagine you are helping your 90 yr old granny who doesn't know the tech terms!

Many thanks

In Ebay - Print invoices link opens print preview window inside page -> I can view document (invoice) then click print button to open print window -> window opens but the document is blank, just a white page, no text. If I click print, it just prints a blank page. I can download the document as PDF from print preview page and this prints ok but I can't print directly from the ebay page. This only happens in Firefox. Works ok in Edge and Chrome. I have uninstalled Firefox including profiles etc and re-installed, problem still exists. I can print shipping labels via Ebay just not invoices. No issues with printing anything from any other ebay page or other websites.

Recently, Firefox cannot establish a secure connection to any financial sites I frequently visit. This includes Wells Fargo, Citibank, Synchronicity, and Fidelity. I don't need help reading what a secure connection failure notice means. I've read it ad there is no help for how to solve it, except to contact the website owner. Since this effects all financial sites I've tried, I don't see how the sites could be the problem or it would be a massive problem and I would be able to find solutions via google search.

The problem is about 1 to 2 weeks old.

I have cleared my browser cookies and cache, as much as i hate to do that, because all my saved other site log-ins are wiped. But I've done it. I'm on the latest version of Firefox. I've turned off my Norton Firewall.

I also cannot connect via Chrome, or Edge. Edge just loaded a second authentication page for Wells Fargo asking my to verify my identity, but the page is blank except for the page name and the company logo. Same thing just happened in the Firefox browser. I can't verify my identity because the page doesn't contain the method to verify. It's blank.

I've also tried requiring SSL in Firefox for all sites.

I'm not finding anything on the web about Norton security creating this problem recently either.

A drug company website that I have used for a long time now gives me a message at log-in that it is "unavailable. Please try again". I have contacted the company and they say their website is up and running and that I should use another browser. I did try to use the Chromium web browser and was able to sign on with no problem. So, I surmise there is something wrong on the Firefox side. Is there a fix for this?

After Firefox sent notice that they just updated my version of Firefox, soon afterwards, my two e-mail accounts weren't working correctly. (I can only open messages but can't save, delete, print or even close. And I'm only receiving about half of my messages.) I tried a different browser - Epic - and all my messages show up and everything works just fine.) Can you check the new Firefox version you very recently installed, please, and e-mail me? I would appreciate it very much - I depend on my e-mails. Thank you.

I think they may have installed the newer version because the original version was crashing often.

Hi there, Sir or Madam I appreciate your consideration, When you visit the website for the first time, you are presented with a blank page. Visit https://minimilitiahackapk.net/mini-militia-speed-hack/ to access it The page does not contain any content. Could you please let me know what the problem is with Brave loading the website?

Hi, I'm getting an Access Denied message on Delta Air website. I have turned off the Trackers security and added the website to my cookies as well. I tried Delta Air on Edge and Chrome browsers and they brought up Delta Air without problems. What could be the problem? Thanks

Hello,

I am having an issue with loading my website (https://www.rocketmodapk.com ) on the Mozilla Firefox browser. Whenever I try to access the website, I get an error message saying “the connection was reset”. I have tried multiple different browsers, but the same issue happens with Firefox.

I have made sure that I have the latest version of Firefox installed, and that all my plugins are up to date. I have also cleared my browser's cache and cookies, but the issue is still occurring.

I would really appreciate any help in resolving this issue.

Thank you for your time.

Recently, my Firefox browser started stumbling when using Google Sheets. The top of my screen shows "Trying to Connect" or "Reconnecting" wether Im on wifi or hardlined. Chrome does not do this.

Website developer want the list of my extensions to reproduce the issue on their site. I am having more than 30 extensions and i doubt they will be able to reproduce it. Since developers not yet made disabling plugins easy (like opening a single tab in debug window, easily disable half of plugins in that window. See what happen. Quickly enable these back without manually selecting each one. And disable other half) it is not easy to find addon that is causing the issue.

Ideas: 1. at about:support page i can copy the list of extensions, but the developer would have to waste their time installing each one manually. Then they will be missing my extensions settings lowering the chance to reproduce even more. 2. Can i somehow export all my extensions and their settings so developers can easily apply it? I mean the way so i can be confident i do not supply them any sensitive data of the extensions. 3. other idea please?

Hi there, There is a page not found error when you visit the website. URL is https://businessspotty.com/is-traveluro-legit/ I have contacted the website, but the page remains blank. Why does Brave not load the website?

Whenever I try to fullscreen a Youtube video, it just displays a black screen. It is not temporary, and the picture never loads in. I have tried the full-screen-api solution. Didn't work. I tried deleting my cache and cookies. Didn't work. I tried disabling hardware acceleration. Didn't work. I restarted my machine twice, and that didn't work And I am on the most recent version of Firefox.

This issue occurred in firefox browser (110v), i can't open picture into another tab without a warning, reddit video player won't play, my home menu not appeared properly, bookmark also.

"Websites prove their identity via certificates. Firefox does not trust this site because it uses a certificate that is not valid for i.redd.it. The certificate is only valid for the following names: default.ssl.fastly.net, fastly.com, *.a.ssl.fastly.net, *.hosts.fastly.net, *.global.ssl.fastly.net, *.fastly.com, a.ssl.fastly.net, purge.fastly.net, mirrors.fastly.net, control.fastly.net, tools.fastly.net

Error code: SSL_ERROR_BAD_CERT_DOMAIN"