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Lost access to our store account and cannot update our Browser Extension anymore

Hi there, I am the product manager of a browser extension on your store Our former CTO has lost access to the store a while ago (we no longer find the two-steps authent… (read more)

Hi there,

I am the product manager of a browser extension on your store

Our former CTO has lost access to the store a while ago (we no longer find the two-steps authentification device and we have lost the backup codes as well), which means that we can no longer update our browser extension because we can no longer login as the admins of that product.

I know that you indicate in your documentation - see screenshot - that you cannot help if we no longer have the backup codes. But I prefer to contact you anyway because we are currently blocked and can no longer manage our own product.

Please, would it be possible to get in touch with me and indicate the next steps recommended to us?


Best wishes,

Anthony

Asked by anthony.b 1 day ago

Last reply by cor-el 13 hours ago

autotfill for credit card disappeared.

autofill for credit card not longer available. I had it for some time, but within the last week or two, it disappeared, and there is no longer an option under privacy/sec… (read more)

autofill for credit card not longer available. I had it for some time, but within the last week or two, it disappeared, and there is no longer an option under privacy/security settings in the browser.

Asked by juniper1pat 1 day ago

Last reply by cor-el 14 hours ago

Firefox keeps sending telemetry data despite being deactivated

Hi all, I have stumbled upon an issue. I am running the 111.0 (64-bit) Firefox desktop version and I have deactivated all telemetry options under 'Firefox Data Collectio… (read more)

Hi all,

I have stumbled upon an issue. I am running the 111.0 (64-bit) Firefox desktop version and I have deactivated all telemetry options under 'Firefox Data Collection and Use'.

However, the browser keeps attempting to send telemetry data, calling: "incoming.telemetry.mozilla.org", which I have blocked with custom DNS filtering.

I am quite disappointed by this and somewhat perplexed that this is happening given that the browser doesn't seem to be respecting the fact that I disabled all 'Firefox Data Collection and Use' options? Why is this happening and how can I fully deactivate telemetry collection beyond this?

Asked by Hall P 2 days ago

Last reply by cor-el 1 day ago

Stupid puzzle button

I am unable to remove the Stupid puzzle button. From what i read it's intended. Each time more companies act more and more overbearing, fortunately we have variety. As … (read more)

I am unable to remove the Stupid puzzle button. From what i read it's intended. Each time more companies act more and more overbearing, fortunately we have

variety.

As i found no solution, i am removing the application. And severely criticize it with those whom i speak and suggest a change.

Asked by filipe_m_s 2 days ago

Last reply by cor-el 2 days ago

Any Word on Stopping Floating Videos yet ?

Any word on stopping floating videos yet ? Nothing I have ever tried or posted about here works. Ya'll have had enough time to solve that -- what's the scoop … (read more)

Any word on stopping floating videos yet ? Nothing I have ever tried or posted about here works. Ya'll have had enough time to solve that -- what's the scoop ?

Asked by JoeJupa 2 days ago

Last reply by cor-el 2 days ago

2 step authentication

Good day, I am trying to activate the two step authentication , I downloaded the app mentioned in your article , I scanned the qr , But when I enter the security code I … (read more)

Good day,

I am trying to activate the two step authentication , I downloaded the app mentioned in your article , I scanned the qr , But when I enter the security code I receive this message (incorrect two-step authentication security code). Note : I tried many times

Thanks

Asked by rad_emad2000 3 days ago

Last reply by cor-el 2 days ago

reset my Firefox password

Dear Help, I am trying to log in to my Pocket account as I normally do. However, the password to Pocket seems to have changed to my Firefox password. Could I ask how… (read more)

Dear Help,

I am trying to log in to my Pocket account as I normally do. However, the password to Pocket seems to have changed to my Firefox password.

Could I ask how I could change my Firefox password, please?

Yours Marek

Asked by MAREK_WES 3 days ago

Last reply by cor-el 2 days ago

Clicking on a link within website not working - only on Firefox.

When using the website "Ancestry.com.au" it downloads ok but I cannot download my DNA matches when I click on the link. This link works on Chrome. I believe other users… (read more)

When using the website "Ancestry.com.au" it downloads ok but I cannot download my DNA matches when I click on the link. This link works on Chrome. I believe other users of Firefox have had the same problem with the Ancestry web site.

Asked by Easternland 5 days ago

Last reply by Terry 5 days ago

Running Firefox 111.0 on MacOS 13.2.1 - Cannot Access "about:third-party" Page - Says Invalid URL

Whenever I try to access the "about:third-party" page in Firefox - it returns with 'Hmm. That address doesn’t look right.Please check that the URL is correct and try agai… (read more)

Whenever I try to access the "about:third-party" page in Firefox - it returns with 'Hmm. That address doesn’t look right.Please check that the URL is correct and try again.'

So what should I do?

Asked by amniqq 6 days ago

Last reply by cor-el 5 days ago

"Generate secure passwords" seems to be increasingly broken and unuseable

This feature was great when it was first implemented but it seems to be increasingly unusable. It flatly refuses to generate passwords on many sites seemingly because the… (read more)

This feature was great when it was first implemented but it seems to be increasingly unusable. It flatly refuses to generate passwords on many sites seemingly because there is a flag set in the textbox's code disabling auto-complete. It won't allow you to customize the types of passwords that are generated e.g. length, complexity, excluded characters, etc. This wouldn't be such an issue if there was a way to manually generate a password but there seems to be no tool for this anywhere in the settings and no plans to add this feature. I wouldn't be so frustrated if I didn't actually like and actually use the password manager but I do. I rely upon it almost daily and it is extremely disheartening to see it repeatedly confounded by poor design and implementation.

Asked by leonardchurch33 5 days ago

Last reply by cor-el 5 days ago

1) javascript by bookmarklet in address bar; 2) and 2a) firefox settings' over-protection?

Hello, This is of GENERAL INTEREST, since "Click & Clean" is not available from FF anymore, whilst other people have obviously hijacked the name, and other FF add-in… (read more)

Hello,

This is of GENERAL INTEREST, since "Click & Clean" is not available from FF anymore, whilst other people have obviously hijacked the name, and other FF add-ins and add-ons are of very doubtful origin... not even speaking of (notwithstanding its pricing...) CCleaner having bought (some time ago, but it invariably appears at, or near, the top of any google search for browser protection) by We-Spy-Avast. So:

1) It' been known for many years that FF refuses js in address bar; bookmarklets have been praised as a work-around. Thus, a bookmarklet named "some", with keyword "s", and with "javascript:alert(1);" even continues to work today, by entering "sEnter" in the address bar. (The alleged work-around to reset about:config?filter=browser.urlbar.filter.javascript to false having been abandoned many years ago...)

2) It seems that FF tries to wrongly "protect" its settings by all means? Speaking about about:preferences#privacy where the "Inspect (Q)" doesn't work, but where by looking at the source code, I was able to identify the "Clear Data" button as button id="clearSiteDataButton" or then: data-l10n-id="sitedata-clear" (whatever that means...), whilst

2a) on that page, the buttons (among others) "Clear Data" has the "l" (lowercase-L) underlined, "Manage Data" has the "M" underlined, and ditto for the "Manage Data" dialog then, in which the button "Remove Selected" has the "R" underlined, the "Save Changes" button comes with an underlined "a", and the the "Remove All" has its first "e" underlined, etc., etc. - whilst NO a, r, e or whatever, also with "alt" or with "control", then would ever activate or trigger those buttons, which arises the question, "WHY come those buttons with an underlined character, when they are not available BUT by - physical-only? - mouse click anyway?"? Or HOW would I then access those buttons by keyboard, their underlined characters obviously not working anymore? (?)

2 again) And so, I changed the above (then working) bookmarklet's url to: javascript:document.getElementById("clearSiteDataButton").click(); and now, when I trigger that bookmarket on the about:preferences#privacy page, nothing happens:

Have I made a js mistake here? Or does FF simply prevents any FF user's try to protect themselves, with material-on-board?

(I understand I can just send a mouse click to that button by AutoHotkey or similar, and that's what I currently do, send a click to x1150, y1320 into the FF window, but obviously, those values depend on my screen (size, resolution, etc), and my hiding both the menu bar and the bookmarks toolbar...)

(We're not 3-years-olds, but perhaps, the FF CEO has such children at home, and then extrapolates for the masses of money she gets? And no, even without add-ins, and lots of memory, FF has NOT been brought to a rally stable state yet...)

Asked by frqariszxtizknjvnc 1 week ago

Last reply by cor-el 6 days ago

printing disclosures from listing such as property disclosure

when trying to print property disclosure from listing where says to view document has private and can not get changed to public therefore will not print property disclos… (read more)

when trying to print property disclosure from listing where says to view document has private and can not get changed to public therefore will not print property disclosure etc

Asked by john894 1 week ago

Last reply by jscher2000 - Support Volunteer 1 week ago

Access blocked to website

I am trying to access the website of the Dutch tax office, but am blocked (see attached picture) Only 10 days ago, this was not a problem and I could freely access the we… (read more)

I am trying to access the website of the Dutch tax office, but am blocked (see attached picture) Only 10 days ago, this was not a problem and I could freely access the website.

I've also tried with other browsers (MS Edge) and a MacBook laptop (Firefox), and I do not get that problem, only with my Windows desktop/Firefox combination.

Asked by rencsandor 1 week ago

Last reply by cor-el 1 week ago

Connanor find primary firefox account

Hi Guys thank you for your time and effort that you voluntary offer to support Mozilla Firefox. I have been a lifelong user of Firefox. I have during this process lost 4 … (read more)

Hi Guys thank you for your time and effort that you voluntary offer to support Mozilla Firefox. I have been a lifelong user of Firefox. I have during this process lost 4 x laptops (over a span of 20 years) - reformatted the current one twice. My mistake - I neglected to backup Firefox.

I cannot and do remember what my primary Firefox account was. Their are bookmarks and saved passwords on it that I desperately need. Can you please help what what to do?

I have subscribed to new a [edited] @gmail.com primary account to to use Firefox again. I help with serial numbers, brand of the laptops that I have used in the past.

If you can help, please please help.

Warm South African Regards Pierre Wepener [address removed from public forum] RSA ID no: [removed from public forum] Contact nr: [removed from public forum]

Asked by wepener.ame 1 week ago

Last reply by Dropa 1 week ago

Message in Settings says: "Your browser is being managed by your organisation." What organisation? I am a home user

I have seen this question posed/answered elsewhere in community help, but no one answers the actual question, which is: What organisation is managing my browser? How can … (read more)

I have seen this question posed/answered elsewhere in community help, but no one answers the actual question, which is: What organisation is managing my browser? How can I find out what organisation is managing my browser? Thank you.

Asked by shawn.record 1 week ago

Last reply by cor-el 1 week ago

Remove "Your browser is being managed by your organisation" in Firefox installed on Windows 11

I have been trying to remove "Your browser is being managed by your organisation" simply because the browser is on my home PC and not being managed by any organisation. H… (read more)

I have been trying to remove "Your browser is being managed by your organisation" simply because the browser is on my home PC and not being managed by any organisation. However, I have an issue with registry editor as it does not have Mozilla or Firefox keys in "Policies" "HKEY_LOCAL_MACHINE\SOFTWARE\Policies" or "HKEY_CURRENT_USER". I would be grateful for any advice to overcome this issue as it annoyingly restricts access to web pages.

Asked by wqspp 2 months ago

Last reply by al_mhajr_99 1 week ago

Why can't I change my primary email?

Why can't I change my primary email address on my account? That email is not secure. I need to change it. Right now my options are to delete my firefox account entirely, … (read more)

Why can't I change my primary email address on my account? That email is not secure. I need to change it. Right now my options are to delete my firefox account entirely, or keep it connected and let myself continue to be hacked now that my email has been compromised.

Where do I go to change it? It's not under settings like the help articles say. There is no option to change it.

Asked by mskity333 1 week ago

Last reply by James 1 week ago