Firefox Support Forum

I have the same issue that was reported here: https://support.mozilla.org/en-US/questions/1358340 and here: https://support.mozilla.org/en-US/questions/1409149

After a Firefox restart for a version upgrade, there are 8 windows listed in the Windows menu, but only 4 are visible. Trying to select one of the invisible windows from the window menu, or cycling through open windows with cmd-` displays nothing. I tried checking other desktops to see if the windows had landed there, but they're not. The missing windows don't show up in Mission Control.

I also tried exiting FIrefox, deleting the xulstore.json file, and restarting. This had no effect.

I'm on a 2021 M1 Max MacBook Pro Firefox 117.0.1 Mac OS 13.5.2 (22G91)

Any ideas? This is a weird one.

Thanks!

Today, randomly, duck duck go no longer works natively with Firefox. If I set DDG as my default search, and try to search using the search bar or use one of the shortcuts like "@ddg" I get an error "Firefox has detected that the server is redirecting the request for this address in a way that will never complete." I have tried closing, clearing cache, clearing history, and nothing seems to reset it. I can still go through Google, search for duck duck go, and use it that way, but it seems that the native search is now broken.

Autoplay media blocking does not work. I've tried to block autoplay on sites settings and also done this about:config fix without results.

   media.autoplay.default = 5 [0:allow;1:blockAudible;2:Prompt;5:blockAll]
   media.autoplay.blocking_policy = 2
   media.autoplay.allow-extension-background-pages = false
   media.autoplay.block-event.enabled = true '

Videos still start playing in some websites. I've noticed that when reloading the page, then autoplay blocking works.

Example: https://www.iltalehti.fi/formulat/a/35242327-7699-45a2-a1b5-75ff330a9d13 When i go to page first time, it shows on the left of address bar, that autoplay function is not even enabled (no autoplay block icon). When i reload/refresh the page, then it shows that autoplay is disabled and autoplay block is working properly (icon appears).

So it's only issue when visiting the page first time, if page is refreshed, no issues.

I was using firefox sync across multiple devices, but at some point in the past few months, i got locked out on one device due to too many wrong tries (i THINK. something went wrong anyway), and now, i am logged on on only 1 computer, and none of my passwords (even the one currently saved in my password manager, 1password) work when trying to log into other devices. using the QR scan from firefox/pair page on my ph doesn't work either. so, now i'm afraid of getting logged out from my main computer and then losing access to years worth of bookmarks & folders & plug-ins etc. unfortunately, when i went to try & add a back up email for my account, it was too late...it kept asking me to log in to do so, and my password isn't recognized anymore (or i maybe inadvertently changed w/ a typo inserted?). i was thinking about just trying to download all my bookmarks, deleting my current account, and creating a new one...but then i need the log in to delete the account. i want to keep the same email for the user name, since it's my main email.

i am at a loss as to how i can get around this impasse.

I am told to disable pop-up blockers in order to have a payment verified. I do not know what pop-up blockers are, I do not know where they are. When I go to Settings and search for pop-up blockers, I am told "Sorry! There are no results in Settings for "pop-up blockers"; and instructed to visit Firefox Support. I have been sent on this circular quest three times now. Please help me.

Hello Firefox Community,

I've been a long-time fan of Firefox's bookmarks management system, but over the past year, I've encountered a persistent issue that's affecting my productivity. I regularly use the bookmark bar and organize my bookmarks into folders. However, any changes I make don't seem to stick and get reset after a period of time. This is especially frustrating as I heavily rely on bookmarks to keep my browsing organized. Problem Details

Here's what typically happens:

1. I add a bookmark to a specific folder or position, either in the general list of bookmarks or on the bookmark toolbar.
2. Sometime later, that bookmark leaves its designated position and moves to the bottom of the unsorted list of bookmarks.

Devices and Operating Systems

• MacBook M1 2020 running macOS Monterey
• Dell Alienware 17 r5 running Windows 10

Both devices have the latest version of Firefox installed, and I use Firefox Sync to keep my bookmarks and settings consistent across these devices. Suspicion

I suspect that this issue occurs when I make a change to bookmarks on one computer and then open Firefox on the other computer. The bookmarks seem to reset, possibly due to some issue with Firefox Sync.

Looking forward to hearing your thoughts and possible solutions!

Kind regards,

Hi, Whenever I search something on google and then click into a website, something weird happens: In my search history, not only is there the actual website I visit, but also an additional google url (very long with no website name) I have no extension installed Has anyone encountered the same issue? Thanks!!

bold textHow do I stop Rakuten pop ups for 5% cash back???? I did not sign up for these. I may have years ago. I unsubscribed but they won't stop on firefox.

Currently on macOS Firefox 117.0.1 and in the last week I noticed I can't authenticate with my Yubikey anymore. The browser will prompt for the key ("touch your security key", etc.). While the prompt will go away after I activate my key, the browser window won't advance past the authentication page. Short story-- I haven't been able to use my Yubikey for any site recently.

So over this. Have been using FF for decades. Why FF does now randomly forget my previous session. Works fine for momths and then suddenly all previous session tabs are gone and recently closed windows loads a blank tab.

And yes, we have tried all the supposed fixes.

I have used Firefox on a 27" MAC for many many years. In fact I have used Firefox on many macs since Firefox was first offered. As of the last update or browser upgrade offered by Mozilla for Firefox for Apple desktops, most all streaming video service no longer work. YouTube, Amazon Prime, and Netflix all stall after a minute or less of selecting a video from the above vendors. I get the little spinning arrow, and then a screen message that states that my ISP is not providing me with enough bandwidth to stream video. Absolute nonsense. Using Safari I have absolutely no issues, problems, stalls, buffering, error messages etc., and the experience is what I used to get from Firefox. I have lots of bandwidth available, and have had a professional network engineering service provider check my internet connection. Even if I make sure no other tabs, applications or other iterations are running, ONLY Firefox, it stalls and will not play video. Then I get another screen message that states that "maybe if you restart your device you may be able to play video". While I realize that Firefox is free, I still think I should have a reasonable expectation that it will continue to provide buffer, stall, and hang free performance when I want to watch YouTube, Amazon Prime and or Netflix.

I have been using (VIEWING articles in // saving articles TO my) FIREFOX "POCKET" for more than a year.

I have the pocket ICON on my upper toolbar. But ALL that seems to do is allow me to ADD an open page TO Pocket. I have NO clue how to simply **Go t o POCKET** and VIEW any / all my saved items there.

Good God, WHAT is the secret handshake??! ...in trying to figure this out I see numerous things telling me to SIGN IN to pocket ... IF way back when I began using pocket I MADE a USER NAME / Password for it, that info is long forgotten. I HAVE a FIREFOX account ... was sent therewhile supposedly (according to Firefox" HELP") to 'sign in' to my POCKET account. Only took me to an overall FIREFOX account page - wherein NO LONK there referred AT ALL to POCKET.

I 'SAVE' to my pocket (ICON) almost daily. NEVER need any kind of sign in for this. NOW I want to LOOK AT / READ some of these - BUT FIND NOWAY TO GET THERE. ICON omly SAVES a page.

Ridiculous. HOW do I VIEW / SEE / FIND /READ my saved pocket items?

I have attached a screen shot of a paypal page I went to order tickets from a link on a website (https://Musicincontext.org) that is illegible. this only happens in firefox.

I have used Firefox for a long time, and it is the browser I prefer. Unfortunately over the last 6 months I am increasing having problems opening up webpages I normally view on Firefox! When I switch over to Google Chrome (NOT my preference!) those same pages open with no problems! What's up with this?

i want to remove this blue line on top of the current tab with css

im on v117.0, and using a mac

i removed it with help with css years ago, but whatever it was no longer works. and ive been patiently waiting noone on any other site can help

or it maybe possibly some animation that could be removed in about:config

I was in italy when I first created my firefox account and by default it choose italian as language. All of my search results are in italian even though in browser settings I choose English as preffered language. Now I discovered that actually my firefox profile is in italian that's why I see results in italian. In the profile settings (https://accounts.firefox.com/settings), there is no option to change the language. Please help.

Firefox for MacOS will not accept my new Primary Password - the exact same password that Firefox on my iPhone & iPad did accept! Firefox for MacOS keeps telling me the password is incorrect. I am using MacOS Ventura 13.5.2 & Firefox 117.0.1 (64-bit).

Hello. I have been having problems in Firefox recently, which I think may have started since recent updates.

First problem: I use Mullvad VPN and now pages won't load...the browser seems to get stuck, especially when I google things but also when I put in actual URLs. Mullvad support says that something is trying to set the DNS and this is interfering with the VPN but I don't know what this could be. I checked the DNS setting in Firefox and it says it is turned off. I am having no problem like this when I use Safari.

Second problem, which may or may not be related: a teaching interface that I have used for many years, now suddenly won't let me drag and drop files into it or do other routine manipulations. Again, I am having no problems on Safari.

I'm very comfortable but no computer expert so please advise in very user friendly terms. Thank you!