Firefox Support Forum

I have several profiles. They all have the same Chrome folder contents, but only some of them have the "chrome_debugger_profile" folder.

I'm guessing I must have generated it along the way while tweaking the Chrome folder contents?

I had a hard drive fail and needed to do an entire new install. One of the very first things I do is install firefox and sync so I have all my sites tabs and passwords.

I did this and got the Secure connection failed errors instantly thereafter. no reboot nothing fixed it. Bing chrome opera all fail to work. refusing all secure connections. It will load microsoft but I cannot log in. It will load 1000 other sites as long as they are not the SSL pages. No other browser will load either.

This is instantly after signing in to sync.

I was left with no choice but to assume something got corrupted and wipe and redo windows AGAIN on this new drive.

This time I downloaded everything with bing and edge. Then when I was done after two days. I downloaded FF and tested it.

Worked great.

Signed into sync and BAM, all browsers and all websites refuse connections.

I have signed out of sync. I have deleted firefox. I have cleared SSL and DNS and every other setting I can think of or that chat gpt suggested. from cmd line. hard.

No remaining browsers will load. New firefox with no profile and no sync will load.

Whatever sync DID remains totally systemic and persistent and ONLY a total wipe of the drive fixed it last time.

Why will FF simply DO something like this and WTF did it do?

Firefox 117.0.1 (64 bit) Build 20230912013654 Windows 10 Home - Version 22H2 OS build 19045.3448 The link to download my Sears credit card statement in pdf form has disappeared when accessing the website (https://citiretailservices.citibankonline.com) with Firefox. It still appears and works normally when the website is accessed with Chrome. I have the uBlock Origin extension installed on Firefox, but it is disabled on the Sears website. Screencaps attached.

Many bugs and crashes with Firefox

1. 1 Not able to install an automatic update, via the Menu Help --> About Firefox (or Thunderbird). This bug / problems sits already inside the earlier versions of Firefox and Thunderbird.

• A No new version is shown.
• B Firefox (or Thunderbird) tries to download / install this update, bug become someway corrupted and also stuck in this process.
• C Firefox (or Thunderbird) says to apply the update you must restart the program. After Firefox (or Thunderbird) was restarted, the program keeps trying installing or downloading this same or another update. I see a spinning circle only, no progress bar. Waiting, trying again later or another restart from Firefox (or Thunderbird) does nothing.

Only way to update Firefox is via https://www.mozilla.org/en-US/firefox/all/#product-desktop-release Which always shows the wrong language. Only way to update Thunderbird is via https://www.thunderbird.net/en-US/thunderbird/all/#product-desktop-release Here, I can click on letter from my language and download the setup package. After this update installation was done, the Help --> About (program name) window show the program is last version. But not seems not always the last version, like version x.x.01 to x.x.02, then tries to install this newer small version and gets stuck in the same loop or corruption.

• D You must use the setup package, because the installer doesn't work, likes to abort the installation and shows error messages about something gone wrong. Installer package is incomplete or damaged, not for current version and Windows.
• E For last newer versions, they seems not working anymore directly. The program can be restarted once or few times before it seems working. Until other bugs appear.
• F Always adding a new and faulty shortcut, but I have already a working shortcut on my Desktop. Icon hasn't logo from Firefox or Thunderbird, but the setup icon.
• G Sometimes you cannot start Firefox or Thunderbird, due the update did something wrong.

Missing file(s) and/or some strange error message after I clicked on the shortcut from the program. Another run from this "update" setup is needed. Remove a or all "Firefox.exe" from the Taskmanager list.

• H Bug that stops add-ones working. This can be happen due the general function / thing for add-ones inside Firefox crashes, become bugged or corrupted. 1 add-one or more add-ones take the others and stop working, become bugged or corrupted. Add-ones will forget things, their work / functions or do it halfway. Has something to do with the installation and/or data from add-ones. They seems to not having support or do anything about their problems.

1. 2 Random many crashes without any useful (error) messages, can be with closing the program itself.

Already from earlier versions of Firefox. And also Thunderbird too. This bug seems to sit deep inside the programs. I should be to use Firefox, Thunderbird, Notepad together, with having a some folders open. Switching between them can be annoying slow. Takes longer time be before responding. I'm seeing empty white or black windows. Only last selected section is visible, has the text and smaller pictures. I can have Firefox and Thunderbird left open for hours and later finding one or both programs are closed by itself. No reason, no permission given to do that. Add a new tab or click on a current site, there is no (fast) respond. Same for buttons, filters and filling in forms on a site. One program can pull the other program in closing to when the one is crashing. Also Windows will show several error messages about programs are using to much memory and must be closed. If this has programs listed, then Firefox seems to appear most here of the programs I'm using.

Updating doesn't fix anything Using the safe mode and new profiles are no long time solutions, every time anything is gone or nog working better.

It seems you must have 2 profiles running at same time when you want read something and not switching back between every minute or so. If 1 is near crashing, you have still the other one running.

1. 3 Why I'm seeing 20x to 72x a Firefox.exe in my Taskmanager? They takes a lot of memory, showing different sizes. I started Firefox once. This is not needed.

1. 4 Some sites seems to not work in Firefox or takes longer time.

Same for responding on clicking, using filters, buttons and sending forms. Clicking on those (annoying) accept (popup) windows. Unable to login or confirm an (security) action like this with a word or number given via e-mail. Might be something for the site. When you need to use Private Browsing for this.

1. 5 Icons from installed add-ones don't appear in main bar, at right side. How to use them? Before they did.

1. 6 Site using third party host sites are slow and mostly don't work. Connection errors.

"Seems fine here, but something with you". Refresh page doesn't fix it. Wait and try again later, how long? Firefox should block these sites.

1. 7 After updating to Firefox version 115.0.2 and continue my last session, there are appear several new bugs.

• A I cannot longer visit sites. Even earlier visited sites don't load. Firefox keeps stuck in loading or receiving site info data. Sites don't appear, just an empty (white) page. Also about:support doesn't work. Strangely, I can visit Google.com but not open any site from there. I tried Private Browsing, so no add-one can do something with this.

I had Firefox running for some hours, these sites are still stuck in "loading" or something else.

• B Right click to open a site or page in a new tab doesn't longer work. Right click menu appears, but action will not be done. Which can be strange at top, missing or changed items.

• C Same to copy line of text or picture, action isn't longer "remembered".

Now, I created again a new profile and again this doesn't fix them. Even more bugs and stranger. Again lost everything, settings, sites, installing dictionaries and add-ones. Stupid.

• C1 I can visit websites, but with some strange things, not always working fine.

That makes it to post my problems here.

• C2 Cannot longer type keywords in the addressbar and after pressing Enter, you should visit Google with search results. Firefox thinks the given keyword is a not existing website.

In Settings (via about:preferences#search), there are no search engines (Google, Wikipedia, ect) in the list, who should be there by default. Also there's no default search engine selected, the list therefor is small and empty.

• C3 Yet visited near 10 sites, who I cannot visit any of the sites with my other long time using profile. Then Firefox crashed by random, white empty window. Windows adds not responding at end of the program's title bar. I could restart Firefox after that, get the "continue after a crash" tab and revisit any of these sites in their opened tabs.

• C4 A site keeps saying cookies are disabled / denied, while minimal are accepted when some of that stupid (popup) windows did show. This means: Some stupid messages don't disappear after clicking "OK", the "X" or close buttons / links. Site might not work fine or on some parts. Something can follow you browsing through the site. Not able to visit that site or part.

• C5 A site keeps saying there is an ad-blocker installed, but there is no add-one like that installed. This means: Stupid messages like these keep appearing; site cannot work fine; you cannot visit the site due some invisible wall or blocking thing. Some can follow you browsing through the site. This is very annoying.

• C6 With one profile I cannot longer open sites who worked before. Keeps loading, shows URL in addressbar and on the tab.

And the about: .... pages. While with a new profile I can visit those sites, but right click menu is bugged.

• Cannot open site or page in new tab. Only on Google based sites are working for unknown reasons, but not YouTube.
• Missing items or I can see more gray things and lines.
• Cannot copy selected text. Stil having old or wrong text.
• Cannot Search with Google, this option is missing.
• Cannot see the source code from the page, due action is not happen.
• On sites that are working you can only read that current content. Can open links in new tabs, but their pages are empty / white, keep loading forever.
• A few sites don't load and still giving a empty page. Loading takes longer then needed. For same site.
• Use Google by typing the keyword in the addressbar doesn't visit Google site, but Firefox thinks the site doesn't exist, is wrong typed. You must go to Google.com and typing the keyword in the textbox here.
• If a site worked first, then later it cannot working longer, keeps stuck in loading and showing a empty white page / tab.
• Login for some sites is not longer possible, email send with security word or number doesn't appear. I can send myself a test e-mail to this e-mail address. Waited the time enough and made a new attempt, still the same.

Windows PC. Firefox version 117.0 x64. Via Help --> About Firefox, because about:support doesn't show the version and build.

I stream video and after 10 minutes, graying out of screen or simply the steaming stopped. Repeatedly same problems. Problem for same streaming not seen using chrome.

I do online payment and screen locks up. I refreshed... no change. I paid in chrome... no issues Now notified that I may have paid twice. WTF?

Why suddenly problems with firefox.

Running Linux mint

OS = Windows 7 Pro. Web-browser = Firefox. Both worked very well for many years on desktop PC and laptop. Recently desktop PC repeatedly reported "Windows Explorer has stopped" whenever Firefox was started. Today I updated Firefox on my laptop after several weeks of non-use. "Windows Explorer has stopped" appeared immediately Firefox started - error never seen before on the laptop. Could the most recent update to Firefox be the cause of this fault?

Using Firefox 117.0.1 on Windows 10, whenever I try to download a file (eg right-clicking an image, 'Save image as...') or upload a file (eg a photo to Facebook or a PDF to Cloudconvert), Firefox completely freezes (greys out) and no matter how long I wait this doesn't resolve. In the end I have to click the red X icon at top right, completely shut down the programme, then re-open it. And it continues to be impossible to upload or download.

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/117.0

No crashes logged in about:crashes, but Windows reliability settings reveal the following:

Description A problem caused this program to stop interacting with Windows. Faulting Application Path: C:\Program Files\Mozilla Firefox\firefox.exe

Problem signature Problem Event Name: AppHangB1 Application Name: firefox.exe Application Version: 117.0.1.8655 Application Timestamp: 64ffcf74 Hang Signature: e5ca Hang Type: 134217728 OS Version: 10.0.19045.2.0.0.768.101 Locale ID: 2057 Additional Hang Signature 1: e5ca377c485e7058fa97701f85aa4a08 Additional Hang Signature 2: d583 Additional Hang Signature 3: d5834214b853c6b8508f9d55b4f4e695 Additional Hang Signature 4: e5ca Additional Hang Signature 5: e5ca377c485e7058fa97701f85aa4a08 Additional Hang Signature 6: d583 Additional Hang Signature 7: d5834214b853c6b8508f9d55b4f4e695

Any advice?

Many thanks!

Firefox seems to crash repeatedly and generates no crash reports, just freezes up my pc. It works in troubleshooting mode but even after refreshing, the problem persists. Surprisingly, it will consistently crash if I go to `about:support` (except in troubleshooting mode). Any help would be appreciated!

Few days ago, some of our clients and few (not all) internal PC are get stucked on a PR_CONNECT_RESET_ERROR on our website. Only on 117 windows version (118 developer version and 119 nightly seems ok). We tried to repair firefox, it works on 95% but we can't ask our client to do this. It works on Chrome & Edge.

We running out of ideas : - we only accept TLS 1.2 / 1.3 - checking CSP - Both IIS and Apache are not working - Firewall are not blocking

Hi, Ive got FF version 115.2.1esr 64bit- Macbook Pro High Sierra.. I was watching amazon shows and movies until last night, started to get the message from Amazon, "Video Unavailable- We're experiencing a problem playing this video, for assistance, etc..." I pulled up Chrome and the movies are playing just fine there. I put FF in 'safe mode' and the video is playing, so what does this tell me? If I can play the movie in safe mode why not in regular mode? Keep in mind that I was watching other movies earlier in the day and nothing changed during the day, I didnt download anything new, just business as usual. So what do I do now if the vid plays in safe mode and not the regular mode?

Thanks very much for any help.

dear Firefox, I would like to grab your attention that I am a active user of firefox browser , but today when i am going to login chat-gpt on browser it doesn't work. please check it. I am unable to login in Chat-gpt. please help me

thank you

Dear Sir/Madam:

I am using Firefox Browser 102.15.1esr (64-bit) on a MacBook Pro Ventura 13.5.2.

I have been using the www.dictionary.com website for a long time, but recently when I attempt to go there, I keep getting the error message as follows:

Unexpected Application Error! FM.findLast is not a function

WM@https://www.dictionary.com/client.e12a2de6.js:36:305976 $o@https://www.dictionary.com/client.e12a2de6.js:1:26519 ka@https://www.dictionary.com/vendor.60d89d9a.js:1:864941 xu@https://www.dictionary.com/vendor.60d89d9a.js:1:921923 bc@https://www.dictionary.com/vendor.60d89d9a.js:1:910907 yc@https://www.dictionary.com/vendor.60d89d9a.js:1:910835 vc@https://www.dictionary.com/vendor.60d89d9a.js:1:910696 ic@https://www.dictionary.com/vendor.60d89d9a.js:1:907503 oc@https://www.dictionary.com/vendor.60d89d9a.js:1:906055 E@https://www.dictionary.com/vendor.60d89d9a.js:1:996565 P@https://www.dictionary.com/vendor.60d89d9a.js:1:997096

I tried clearing caches under Privacy & Security, but the problem persists.

(Meanwhile, I can visit www.dictionary.com on Safari and Google Chrome.)

Could you please let me know what is going on?

Thank you,

Roland

The "Digital Advisor" page on vanguards website (after logging in) seems to default to a white background even when in dark mode, resulting in the page being unreadable due to the light gray/off-white text. It seems to only be on the digital advisor page, though. When viewing other accounts or sections, dark mode seems to work correctly.

Secure Connection Failed

An error occurred during a connection to app. You are attempting to import a cert with the same issuer/serial as an existing cert, but that is not the same cert.

Error code: SEC_ERROR_REUSED_ISSUER_AND_SERIAL

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Mozilla's issue, as the Chrome is working perfect.

Certificate Dropa Sep 20, 2023, 8:55:35 AM

You don't indicate what or where this certificate is coming from for any forum user to know what is happening or why it's not being recognized by the browser.

Two days ago my Firefox download box started showing AppFile_qqasdc.exe as containing a virus.

I delete it. it returns whenever i restart Firefox.

I cannot find the file on my hard drive, in the registry or anywhere on my system.

A copy of the download link is:

https://uc99b71eb166e68560fbea78a639.dl.dropboxusercontent.com/cd/0/get/CEEeZrifjbVbW9F8XSpBve3ZrUmsCEGzqdveXPCVVo8X0RUtX3_2tRM0GZwU90zqeB-FdnoJ-81wQly5V6_-vngWuJ4aqSwGipP3kqspH5r28AExkI6IuGknXY6u9s_IETf94ziofKINriQR3LrUFX-i/file?dl=1#

HELP!

I started getting screen flashes and then identifying pop up windows that go to adform dot com addresses, that are blocked on my computer so nothing other than a error shows up. Its annoying and random. I have checked security page and it says Block pop-up windows and this is blocked. Two exemptions are there which are acceptable. I have run virus checks on Bitdefender and Malwarebytes (Latest versions update) nothing is reported. - What is causing this and how do I stop it? After opening up the hidden window that flashes it tries different pages all fail then eventually the pop up window closes on its own.

Using latest version of Firefox browser 117.0.1 (64 bit) Don't get the pop ups on Google Chrome.