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Firefox says can't start another version is running

My Wife's computer - still on Windows 10 - says it can't start Firefox as it is still running, hitting the "close Firefox now" button just returns us to the same screen. … (read more)

My Wife's computer - still on Windows 10 - says it can't start Firefox as it is still running, hitting the "close Firefox now" button just returns us to the same screen. I tried to uninstall and reinstall Firefox it tried to do a "reinstall" it says her profile is no longer available, while inconvenient she still should be able to start it up, but it still gives me the same message. that it is still running and needs closed. Trying to "close it doesn't do anything. I have restarted several times and even did a shut down and restart. Nothing seems to work. I assume some "stub" of Firefox is out there in the system/cache making Firefox think it is is still active but I can't find it to shut it down. Where do I need to go to "end task" on this phantom Firefox?

Other information: 1. We have Norton Security software installed, if that matters. 2. The same seems to happening to Thunderbird, but maybe I need to go to another help forum for that? 3. I am entering this issue from my computer that seems to be just fine with Firefox, so can't send browser data as it is irrelevant to the issue (it's on a different computer and install instance.

Asked by Dren608 4 months ago

Last reply by cor-el 4 days ago

unable to open Firefox when clicking on a link in Outlook email...a MS edge windows opens up with the web page.

Dear Sir: I have used Firefox as my default browser. However, when ever I click a link in my outlook email...it opens the page in MS edge. How can fix the issue and ensu… (read more)

Dear Sir:

I have used Firefox as my default browser. However, when ever I click a link in my outlook email...it opens the page in MS edge. How can fix the issue and ensure the page opens only in Firefox.

Alok Gupta [removed email and phone# from public support forum]

Asked by Alok Gupta 4 days ago

Last reply by jerban pls 4 days ago

Had to reinstall windows. I was signed in. I clicked sync to ensure it was synced. Nothing synced?

I made sure everything was synced and my account logged in prior to reinstalling windows. I log into the same account and nothing is there. Help! How can I recover the bo… (read more)

I made sure everything was synced and my account logged in prior to reinstalling windows. I log into the same account and nothing is there. Help! How can I recover the bookmarks and history that are clearly selected in my profile?

Asked by danasilver 4 days ago

Last reply by Paul 4 days ago

Not showing Disquis Comments and Blogs when visiting virtueonline.org

When I visit the web site virtueonline.org using Firefox browser, the Disqus comment section does not appear below articles on the site. Sometimes, when I go in and out … (read more)

When I visit the web site virtueonline.org using Firefox browser, the Disqus comment section does not appear below articles on the site. Sometimes, when I go in and out of the article, the Disqus comment section will appear, but not always. When I use Microsoft Edge, the Disqus comment sections appear.

Asked by Roy Quick 4 months ago

Last reply by jscher2000 - Support Volunteer 4 days ago

Last update 126.0

After the last Firefox update: - i was logged out of my mozilla account; - i was logged out of my Facebook account; - i was logged out of my bluesky account; - i was log… (read more)

After the last Firefox update: - i was logged out of my mozilla account; - i was logged out of my Facebook account; - i was logged out of my bluesky account; - i was logged out of my Facebook account; - my Instagram account is suspended;

yesterday morning all of these were logged-in and working fine.

Had to work for 30 minutes to re-log-in. And I cannot reactivate Instagram, I contacted support, nothing yet.

Asked by massmedia314 5 days ago

Last reply by jscher2000 - Support Volunteer 4 days ago

Restore tabs after factory reset

Help please. I had to factory reset my laptop (or rather, an IT support person took over my machine and reset it before I could back up things properly!). I was not able… (read more)

Help please.

I had to factory reset my laptop (or rather, an IT support person took over my machine and reset it before I could back up things properly!). I was not able to restore my previously opened tabs (there were a lot, like >100). It appears that all of those tabs still are showing on my mobile version of firefox as 'synced tabs'. Is there a way to pull that sync information from my phone to my laptop? If I press on "synchronise tabs" will the phone receive my laptops current tabs (not what i want), or will it update the laptop (what i do want)?

Thank you.

125.0.3 (64-bit)

Asked by KNAPPO 6 days ago

Last reply by jscher2000 - Support Volunteer 6 days ago

Would it be too much to ask for a simple session restore feature that is indexed to history?

I am always having this problem of losing all of my open tabs. I am sure I am not the only person who has many parallel task running. Then, for whatever reason, the brow… (read more)

I am always having this problem of losing all of my open tabs. I am sure I am not the only person who has many parallel task running. Then, for whatever reason, the browser crashes, and in opening the browser, the single "Restore Previous Session" button is the only lifeline back to all of that work.

Would it be too much to ask for a simple session restore feature that is indexed to history? So we could go back to yesterday's session, or last week's, and not lose so much.

This loss of ongoing work happens to me 2-3 times a year, and amounts to untold losses of time, effort, and money.

Asked by mstocker 6 days ago

Last reply by cor-el 6 days ago

NZ Lotteries Commision aka Lotto NZ

The above New Zealand organization is recommending users to use any other browser than Mozilla Firefox. I have used Firefox for many years on their website and about two … (read more)

The above New Zealand organization is recommending users to use any other browser than Mozilla Firefox. I have used Firefox for many years on their website and about two months ago it comes up with a recommendation to use another browser because Mozilla Firefox will no longer work on their NZ woke/local wank website. I contacted them to ask what the problem was and instead of answering the question they just repeated the message to change browser. I'm sure these local idiots are just being lazy/stupid so I'd like Mozilla to stick a rocket up their dumb-asses. As these twats are the local government lotteries commission I cannot partake of their monopoly online as they won't allow my browser. Please can Mozilla/community help? Many thanks for the best browser in the World. Regards, James.

Asked by James McLaren 1 week ago

Last reply by jonzn4SUSE 1 week ago

Why Google always request CAPTCHA test - it is really annoying!

Hello there, since of late when I try to Google search something through Firefox browser I always get this message: ".....Our systems have detected unusual traffic from y… (read more)

Hello there, since of late when I try to Google search something through Firefox browser I always get this message: ".....Our systems have detected unusual traffic from your computer network. This page checks to see if it's really you sending the requests, and not a robot...." So I did the test which took me through millions of tests, and finally gave me the search results. I though this was occasional one off thing but to my horror, no! It does always request CAPTCHA test now. I wonder whether Google doing this purposely to discourage Firefox engine search use and encourage to use Chrome instead - which I found no issues with at all! I use VPN of course but how come Chrome does not bar me while VPN is on? Anybody else found this issue? Thank you!

Asked by tpandith 1 week ago

Last reply by Tomatoshadow2 1 week ago

Etrade problems

I can open the main Etrade page but when I then click on anything else all I get is the hour glass which does not go away. This is ANY other page I try to go to in Etra… (read more)

I can open the main

Etrade page but when I then click on anything else all I get is the hour glass which does not go away.  This is ANY other page I try to go to in Etrade.

I go to Edge and have no problems but I have used FF for many years and would like to continue doing so.

Tks for the help - jb

Asked by jim 1 week ago

Last reply by cor-el 1 week ago

my computer updated and i lost firefox

My computer updated with no warning one night, and i lost all personalization and even everything stored in my firefox, the sign ins, passwords, bookmarks, all. is there… (read more)

My computer updated with no warning one night, and i lost all personalization and even everything stored in my firefox, the sign ins, passwords, bookmarks, all. is there a way for me to find all that was erased?

Asked by liz1611 1 week ago

Last reply by cor-el 1 week ago

Windows 11 'OS level' VPN settings?

Hello, First post and could not find this surprisingly... I'm wondering what settings to use for windows 11 VPN section. i installed on my desktop but when i go to VPN se… (read more)

Hello, First post and could not find this surprisingly... I'm wondering what settings to use for windows 11 VPN section. i installed on my desktop but when i go to VPN settings in current win 11 it does not list a VPN. is this possible to use Mozilla VPN at OS level or is it only via ff browser?

 Thanks! 

I love Mozilla and what they do with their products! :-)

Asked by lrs2 1 week ago

Last reply by TyDraniu 1 week ago

Bookmarks Rearranging themselves

So on my Legion laptop, Windows 11 Home, the bookmarks keep rearranging themselves, iv also noticed A LOT of duplicates and folders which I did not add. I rebooted the la… (read more)

So on my Legion laptop, Windows 11 Home, the bookmarks keep rearranging themselves, iv also noticed A LOT of duplicates and folders which I did not add. I rebooted the laptop then tried scanning the it with WindowsDefender and Malwarebytes, and refreshing the application. On my desktop which is synced, there is no issue. I thought I was seeing things at first until I focused right on the bookmark tool bar and every 10-20 seconds one will just pop into a new position. Will a fresh install work? That's my next step, but wanted to see if there is a better solution.

Asked by Shawn Ianiri 1 week ago

Last reply by cor-el 1 week ago

How to recover/save my history if I deleted my history

If I delete my history of the websites I go on is there a way to either restore it or store it some place else in case I want to see it at a future time? Can I also do it… (read more)

If I delete my history of the websites I go on is there a way to either restore it or store it some place else in case I want to see it at a future time? Can I also do it If I delete my emails and I would like to see certain emails, again in the future? I use mostly Yahoo and Gmail? I'm using Windows 10.

Thanks

Asked by jkbania 1 month ago

Last reply by coldpaut 1 week ago

Firefox won't open any pages or links.

I've followed all the recommendations. Problem still happens in troubleshooting mode as well. Doesn't allow sign in either. Have reloaded all C++, uninstalled, reinstalle… (read more)

I've followed all the recommendations. Problem still happens in troubleshooting mode as well. Doesn't allow sign in either. Have reloaded all C++, uninstalled, reinstalled, restarted. No links or pages will open.

Asked by andy.taylor.moore 1 week ago

Last reply by jonzn4SUSE 1 week ago