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Icons on Element.io aren't solid colors on Firefox

I use element.io for chatting with friends. If users don't add a picture for their profile, they default to a colored circle with a letter in the middle. In Firefox, the … (read more)

I use element.io for chatting with friends. If users don't add a picture for their profile, they default to a colored circle with a letter in the middle. In Firefox, the circles aren't solid, but are stripped with different colors. Please see attached image.

Asked by jeff.brown78 1 week ago

Last reply by Paul 1 week ago

After a short time scrolling on Facebook, screen will jump up or down my newsfeed

While scrolling down my newsfeed on Facebook, the screen will start jumping up and down along my feed. It works fine for a few minutes, but after that, it becomes unrelia… (read more)

While scrolling down my newsfeed on Facebook, the screen will start jumping up and down along my feed. It works fine for a few minutes, but after that, it becomes unreliable and skips along. It makes it difficult to find where I was and makes it hard to scroll to the next item on the page. This seems to specifically be a problem with Facebook.

Asked by jeff.brown78 1 week ago

Last reply by jscher2000 - Support Volunteer 1 week ago

Website not working on Firefox, but OK on other browsers

Can anyone check this website for me? https://heritage.restaurant/ On Firefox (windows 11, 103.0.1 64bit) I get the landing screen but nothing else. On edge and chrome I … (read more)

Can anyone check this website for me?

https://heritage.restaurant/

On Firefox (windows 11, 103.0.1 64bit) I get the landing screen but nothing else. On edge and chrome I can scroll down to access the rest of the website.

I have run in troubleshooting(safe) mode and tried disabling hardware acceleration.

It's not the end of the world as I can use the website with a different browser, but the rest of the family don't try different browsers and just moan at me instead. So if there is a simple setting change that might improve compatibility then I'm happy to do it

Thanks guys

Asked by canholloway 2 weeks ago

Last reply by cor-el 2 weeks ago

Update broke the zoom.

After the new update when ever I try to access a web page it looks zoomed in like way zoomed in and it is breaking many sites for example I can not even see the the botto… (read more)

After the new update when ever I try to access a web page it looks zoomed in like way zoomed in and it is breaking many sites for example I can not even see the the bottom of this help box. It is not zoomed in it is a 100 percent.

Asked by duckworthre 2 weeks ago

Last reply by Paul 2 weeks ago

Constant Contact forms not working

Hi. We have several websites that use Constant Contact email newsletter sign up forms. They are built on both WordPress and Kentico platforms. Since the last update, our … (read more)

Hi. We have several websites that use Constant Contact email newsletter sign up forms. They are built on both WordPress and Kentico platforms. Since the last update, our forms have disappeared in Firefox, probably due to new security updates. (They are working fine in other browsers.)

I have also reached out to Constant Contact.

Hopefully you are all working to resolve this issue because it is a major problem, both for us as a company and for our users. (We have three local new home real estate websites and one trade publication for the plumbing and HVAC industries.)

We are not a spammy company or anything. We need these tools to work!

Thanks, Southern Trade Publications

triadnewhomeguide.com grandstrandnewhomeguide.com retirementresourceguide.com southernphc.com

Asked by janet.elliott 2 weeks ago

Last reply by Dropa 2 weeks ago

Why my website show slow in fire fox browser?

I have a website which belong to food and restaurant. It provide food to peoples. But when im doing technical of my website. I check my website in lot of browser. In fire… (read more)

I have a website which belong to food and restaurant. It provide food to peoples. But when im doing technical of my website. I check my website in lot of browser. In fire fox my website shown late from other browser. If you seen this then please help me. https://prontopizzaandrestaurant.com/ and visit our website.

Asked by abdullahnad098 2 weeks ago

Last reply by Doc 2 weeks ago

Using Roboform extension with Firefox login page.

Hi, I use Roboform to store different random passwords for every login page. I am finding the Firefox Roboform add-on works fine on webpages in Firefox except of Firefox'… (read more)

Hi, I use Roboform to store different random passwords for every login page. I am finding the Firefox Roboform add-on works fine on webpages in Firefox except of Firefox's own login page. Is there any way to enable it to work on this too? Ta, Nigel.

Asked by nigel.hughes76 2 weeks ago

Last reply by jscher2000 - Support Volunteer 2 weeks ago

Cannot access a particular website

‘When I try to access the Lowes site, I get the message "You don't have permission to access "http://www.lowes.com/" on this server. Reference #18.5784017.1659287984.3528… (read more)

‘When I try to access the Lowes site, I get the message "You don't have permission to access "http://www.lowes.com/" on this server. Reference #18.5784017.1659287984.35288c20 " I have clear the cashe for ‘Firefox, turned off enhanced tracking for this site, restarted both Firefox and my computer. What else can I do?

Asked by krplunk 2 weeks ago

Last reply by cor-el 2 weeks ago

Problem accessing a group on Facebook

Firefox will not displace the home page of a Facebook group which I belong to. I can get there through my phone app, so the group seems to be functioning. I can access … (read more)

Firefox will not displace the home page of a Facebook group which I belong to. I can get there through my phone app, so the group seems to be functioning. I can access the group on an old I.E. browser, so it seems to be a browser problem. I can get to my other groups, just not this one. I get a FB message that there is technical trouble when I try to access that group. This has gone on for over 24 hours. My Firefox is up to date.

Asked by kristin8 2 weeks ago

Last reply by cor-el 2 weeks ago

Youtube Video is buffering but not playing, even ads

Every website is working, even other browsers are working. Edge. Chrome. And even a forked version of Chrome. Every god damn thing works with YouTube but not Firefox. Why… (read more)

Every website is working, even other browsers are working. Edge. Chrome. And even a forked version of Chrome. Every god damn thing works with YouTube but not Firefox. Why?

I've tried everything. Disabling extensions, themes. I've even uninstalled Firefox. I even run troubleshoot. I even used iobit uninstaller to clear out the registry keys. Still, error is there.

I've even clear the DNS cache. I released the IP. I tried everything i could find. I even tried to roll back to old version. But still. Error is there.

Anything else before i leave the Firefox behind thinking it's a piece of crap?

Regards

Asked by homeusage7 2 weeks ago

Last reply by MaxLen 2 weeks ago

Youtube Video Is Not Playing (Just Keeps Buffering)

Hey When I open any video, it will try to play skip-able ads, but it cant do it. Finally it will skip it without playing it then it will continue to the video but it cant… (read more)

Hey

When I open any video, it will try to play skip-able ads, but it cant do it. Finally it will skip it without playing it then it will continue to the video but it cant play it either, it will only buffer. Its working fine on other browser, only issue is in Firefox.

Asked by Waleed Hassan Sheikh 2 weeks ago

Last reply by jonzn4SUSE 2 weeks ago

accounts.firefox.com

I am attempting to reset my password at accounts.firefox.com and am unable to do so as the website keeps telling me my old password that I just used to sign is wrong. Thi… (read more)

I am attempting to reset my password at accounts.firefox.com and am unable to do so as the website keeps telling me my old password that I just used to sign is wrong. This is a complete and utter disgrace of Mozilla.

Asked by Revontulet 2 weeks ago

Last reply by Paul 2 weeks ago

As of 7/29/22 11:00am CDC site won't load with Firefox. Turning off Enhanced Tracking makes no difference.

As of 7/29/22 11:00am CDC site won't load with Firefox. It will load with Safari. Turning off Enhanced Tracking makes no difference. I'm current with all my updates. I'm… (read more)

As of 7/29/22 11:00am CDC site won't load with Firefox. It will load with Safari. Turning off Enhanced Tracking makes no difference. I'm current with all my updates. I'm Apple Monterey 12.4. CDC website worked fine a day or two prior.

Asked by ZenziZang 2 weeks ago

Last reply by jscher2000 - Support Volunteer 2 weeks ago

Gatway Timeout Error when trying to use Ebay Catagory Links

I'm completely at a loss with this. Firefox is not able to open eBay category lists. Clicking on the drop-down "Shop by Category", link or any of the sub-category links… (read more)

I'm completely at a loss with this. Firefox is not able to open eBay category lists. Clicking on the drop-down "Shop by Category", link or any of the sub-category links within the menu go nowhere except for a gateway timeout error after a number of minutes. This is incredibly inconvenient, because unless you are looking for a specific item by searching for it, you have no way to browse through categories. I don't seem to have this problem with any other website that I can think of, but since I use eBay quite regularly (daily), it has long ago gone from annoying to down right intolerable.

This isn't a problem with Safari, but I seldom use that browser preferring to use Firefox instead.

I've tried every solution I've come across. From giving permissions, turning of Firefox Enhanced Tracking, turning off any ad blockers I have. Using Troubleshoot Mode, manually turning off and on extensions, clearing history and all remnants of eBay in case of corrupt cookies or anything else for that matter. I've even lit black candles while dancing beneath a dark moon in hopes of exercising what seems to be a long resident multi-year demon. And the damn thing isn't even paying any rent!

I am on an iMac, using Catalina with everything up to date.

So, I have two questions:

1.) Does everyone else still have this problem? I've seen pages of search results on Google for this and similar issues with eBay and Firefox stemming back three or more years.

2.) If you do not have this problem, what have you done other than fixes I've listed? And if you happened to include a particular color candle and phase of the moon differing from mine even that suggestion would be appreciated. :)

Asked by Gemini 3 months ago

Last reply by sw00100100 2 weeks ago

You don't have permission to access the requested URL on this server. Reference: 18.1a69dc17.1659031718.91515c30

Do I need a Mozilla Support account to get direct help from Mozilla instead of posting a question to the community which didn't resolve my issue? I'm receiving this error… (read more)

Do I need a Mozilla Support account to get direct help from Mozilla instead of posting a question to the community which didn't resolve my issue?

I'm receiving this error for multiple websites, Macy's is one of them that I can't consistently access. The error message in the subject line and different reference codes appear. I've attempted to use the solution provided in the Help but it doesn't work. This has been an ongoing issue for other websites as well so I have been forced to use Chrome or Edge, which are not my preference. Nothing in the Help or Contributor resolves the issue either. I see the resolution but it didn't work for me.

Please help me resolve this problem because it happens randomly to specific sites. I don't remember them all but I know Macys is consistently blocked.

Thank you

Asked by thicknthin4 2 weeks ago

Last reply by jscher2000 - Support Volunteer 2 weeks ago

Firefox Yelp not displaying Yelp search data, blank window!

https://www.yelp.com/search?cflt=homeservices&find_loc=Solano%20County%2C%20CA Using Firefox I can no longer search for Yelp support. Blank, empty windows. … (read more)

https://www.yelp.com/search?cflt=homeservices&find_loc=Solano%20County%2C%20CA

Using Firefox I can no longer search for Yelp support.

Blank, empty windows.

Asked by rlmrlm 3 weeks ago

Last reply by cor-el 3 weeks ago

More problems using Firefox

I have been having more issues using Firefox. On one website I enter all the information requested and hit enter and it just goes back to the information, doesn't continu… (read more)

I have been having more issues using Firefox. On one website I enter all the information requested and hit enter and it just goes back to the information, doesn't continue. Another site, to login with email and password, when I go the the login button there is the crossed circle, won't let me click it. Both these sites work fine with Chrome and Edge. Also, suddenly browsing through Facebook, suddenly starts scrolling down a ways then stops. Again, no issue with Chrome or Edge. I have been using Firefox for years and I don't want to switch. This is on a Windows 10 Pro Dell 2-in-1 laptop with all the latest updates and Firefox version 102.0.1 (64-bit).

Asked by bp1952 3 weeks ago

Last reply by Dropa 3 weeks ago

FaceBook issues

These issues started last year where FB pages would just stop loading after scrolling for a few minutes. I had to close Firefox and start again. Now the issue is after sc… (read more)

These issues started last year where FB pages would just stop loading after scrolling for a few minutes. I had to close Firefox and start again. Now the issue is after scrolling afew minutes, the page starts jumping down several pages and continues to do this till I close Firefox and start over. This does not happen on other browsers. I have also noticed Youtube is starting to have issues with loading pages.

Asked by david.telanet 3 weeks ago

Last reply by Terry 3 weeks ago

A Facebook Link Does Not Load in Latest Firefox Version

In the latest Firefox (102.0.1) I can no longer go directly to this link: https://www.facebook.com/?sk=h_chr The Facebook page only loads if I go to www.facebook.com, the… (read more)

In the latest Firefox (102.0.1) I can no longer go directly to this link: https://www.facebook.com/?sk=h_chr

The Facebook page only loads if I go to www.facebook.com, then click to "Most Recent." However, if I right click "Most Recent" and tell it to open in a new tab, it does not load the page.

I had a previous Firefox version, not sure how far back but it was a few, and this link worked fine.

I tested by turning off my add-ons.

The link works in Microsoft Edge.

I am using Windows 10, with latest updates..

Asked by Lewis Howell 3 weeks ago

Last reply by cor-el 3 weeks ago

SVG animations breaking

Hello Team, Currently, SVG Paths are breaking for the given SVG. When the same SVG is opened in other browsers (Chrome, Safari, etc), it is working fine. Please help me r… (read more)

Hello Team, Currently, SVG Paths are breaking for the given SVG. When the same SVG is opened in other browsers (Chrome, Safari, etc), it is working fine. Please help me resolve this issue as it is leading to a bad user experience and a fall in my user counts.

For reference, I have attached one sample SVG (See External Link). link text link text Please provide me with a generic solution that will work with all browsers, keeping the design the same.

Looking forward to a speedy resolution.

Asked by sahilsingla958 3 weeks ago

Last reply by Chris Ilias 3 weeks ago