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Wonky printing

When I open a PDF from my email, and try to print, the printed page is only showing an enlarged corner of the document. The I am only getting a portion of the image on PD… (read more)

When I open a PDF from my email, and try to print, the printed page is only showing an enlarged corner of the document. The I am only getting a portion of the image on PDF's I am printing from Quickbooks as well. It seems to happen only on Firefox. Is there a setting I can change or reset? Thank you

Asked by lakelocked 2 days ago

Last reply by jscher2000 - Support Volunteer 2 days ago

cant save passwords

hello. when I sign in to a web site, I get the popup to save password I save it, but it isn't on the saved password page, does anyone know how to get it on that page … (read more)

hello. when I sign in to a web site, I get the popup to save password I save it, but it isn't on the saved password page, does anyone know how to get it on that page

Asked by louie 3 days ago

Last reply by Terry 2 days ago

Can't display a page from Chase to my Firefox Browser

I need help in solving a problem. Using FIREFOX: When I go onto the Chase web site, it displays my account but will not display the page with my last (or previous) state… (read more)

I need help in solving a problem. Using FIREFOX: When I go onto the Chase web site, it displays my account but will not display the page with my last (or previous) statements. It looks like it is working, but the page remains blank. I was finally told by the Chase help desk to try it with Google Chrome -- and, sure enough, it works. I have checked to see what version of Firefox I have and it is: 104.0.1 (64 bit). It says this is the latest. The Chase person told me that they have had calls from customers using Firefox who had the same problem as me. Is there a fix from Firefox for this problem? In the meantime, I will be forced to use Google Chrome when I want to deal with Chase. By the way, American Express is able to display their statements when I am using Firefox without a problem. Also, I was told to try the Chase APP on my iPhone -- and it works too. It seems there is a problem between Firefox and part of the Chase software.

Asked by jlincoln 1 month ago

Last reply by cor-el 3 days ago

firefox browser occasionally downloads unknown htm files

Firefox browser occasionally downloads unknown htm files with 0KB size. If I open the file, what I see is just an empty file opened in firefox browser. I have absolutely … (read more)

Firefox browser occasionally downloads unknown htm files with 0KB size. If I open the file, what I see is just an empty file opened in firefox browser. I have absolutely no idea why this is happening or in what situation this happens. Has anyone heard of or solved this kind of situation before?

Asked by allegro6335 1 week ago

Last reply by Sotorp 3 days ago

Videos Do Not Play After Update

I updated my Firefox today and now videos do not play. I had this problem back in April after an update and I spent weeks troubleshooting it. Eventually I got it to work … (read more)

I updated my Firefox today and now videos do not play.

I had this problem back in April after an update and I spent weeks troubleshooting it. Eventually I got it to work after trying all of the following (then, and again now):

Things I've Tried: 1.) Clearing data (cache and cookies) 2.) Turning off "Strict Mode" 3.) Running CCleaner 4.) Disabling/enabling HW acceleration 5.) Checking that the DRM box is checked (and trying it without it checked) 6.) Refreshing Firefox 7.) Uninstalling/Reinstalling 8.) Updating my Windows install 9.) Updating drivers 10.) Disabling all Firefox extensions 11.) Running without extensions 12.) Running in Firefox Troubleshooting Mode 13.) Running Windows in Safe Mode with Networking 14.) Running a fresh install of Firefox without signing in after deleting all traces of Firefox from my PC (including Program Data folders, registry entries, etc.)

What finally worked back in April was to dive into "about:config" and change "media.rdd-processenable" to "false".

That fix does not work this time around.

In the meantime I've been using Brave and having no issues. I've tried video playback in Chrome, Opera, and Edge on this computer with no issues. This playback problem is exclusive to Firefox.

Video playback still works just fine on my 4 home PCs running Windows 10 and Pop_OS (3 self-built, one Asus laptop) using this same build of Firefox.

Other/Rant: I suspect this is a Firefox/Windows 11 problem. Most likely this is not something I can fix myself, but it's incredibly frustrating since I'm buried deep in the Mozilla ecosystem and use it for work. I'd prefer not to have to swap between browsers just so I can watch videos; too many windows open on this tiny work laptop isn't fun to juggle. Basic video playback is the #1 thing I use my web browser for at both work and home so it'd be nice if this irritating, months-long, unacceptable issue were resolved. A modern browser that has video playback issues? What good is it then? What's most irritating is that it seems I'm the one of a very small number of users with this issue, since I see very little posted about it online.

I've been a Firefox user primarily for almost half a decade now - moved over from Chrome for privacy issues. Never had a problem until 4/22 of this year and considering it's still an issue 3 months later... it has me re-evaluating the reliability and my commitment to an otherwise amazing browser.

Asked by Exare 2 months ago

Last reply by jscher2000 - Support Volunteer 3 days ago

Like to use Firefox email

I like to use Firefox for my email. I log in to Firefox with User and Password. Like to use my existing email which is with COX: d.stute@cox.net. What I have to do to ge… (read more)

I like to use Firefox for my email. I log in to Firefox with User and Password. Like to use my existing email which is with COX: d.stute@cox.net. What I have to do to get my email using Firefox? Dieter Stute

Asked by Dieter 3 days ago

Last reply by James 3 days ago

Images will not display from https://wvculture.org/

Why doesn't Firefox load the images on the https://wvculture.org/ at the Vital Records tab in the Vital Research Records Search Selection of the Birth-Death-Marriage reco… (read more)

Why doesn't Firefox load the images on the https://wvculture.org/ at the Vital Records tab in the Vital Research Records Search Selection of the Birth-Death-Marriage records? I have to open those on Microsoft Edge. I've tried closing all Add-ons in the Tools tab.

Asked by dorge1 4 days ago

Last reply by cor-el 4 days ago

Password Export is very user-unfriendly

I like to keep a copy of all my passwords, just in case. Maybe I get a new computer, or, maybe something gets corrupted or accidentally deleted, ... etc. I've been usin… (read more)

I like to keep a copy of all my passwords, just in case. Maybe I get a new computer, or, maybe something gets corrupted or accidentally deleted, ... etc. I've been using computers for a long time and ... Stuff Happens.

I wish Firefox made things a little more user-friendly.

When exporting passwords, the default file name is just "logins". Sure, I can rename it to something more sensible, like "Firefox Passwords 2022-09-27", but, shouldn't Firefox automatically do that for me?

The only file format options are .csv and .xml, both of which are completely useless for the average person.

Sure, I can import the .csv file into Excel, and then spend a lot of time stripping out all the unnecessary stuff, but again, shouldn't Firefox do that for me? When I export passwords Firefox warns me that the file is readable by anyone, so, why not just export something a little more sensible and usable.

A plain text file where each line just consists of

URL     Username     Password

I'm a little disappointed that there doesn't seem to be any way to submit feature requests directly to Mozilla, but hopefully someone will see this and consider it.

Asked by Lmhess1 4 days ago

Last reply by jscher2000 - Support Volunteer 4 days ago

Login and Passwords disappeared

My logins and passwords have all disappeared. Login.json is now login.json-1 and there are 3 more files labeled the same way but have 2,3 and 4 after the login.json. Type… (read more)

My logins and passwords have all disappeared. Login.json is now login.json-1 and there are 3 more files labeled the same way but have 2,3 and 4 after the login.json. Type of file says corrupt. How can I get my passwords back?

Asked by cherie_vitters 4 days ago

Last reply by cor-el 4 days ago

FF updates wreck sign in to other websites

Every time firefox updates I am unable to sign in to my bank's website. I go to MS Edge and can sign in normally. After a few days or weeks pass I will be able to sign in… (read more)

Every time firefox updates I am unable to sign in to my bank's website. I go to MS Edge and can sign in normally. After a few days or weeks pass I will be able to sign in again with FF. This is the message I get when sign in fails:

Access Denied You don't have permission to access "http://onlinebanking.huntington.com/pkmslogin.form" on this server. Reference #18.48a4c017.1664292875.2011dd39

What up with that?

Asked by kcufti 4 days ago

Last reply by jscher2000 - Support Volunteer 4 days ago