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  • Archived

"Secondary email must be different than your account email"

I am trying to update the primary email associated with my Firefox account. My primary email is listed as <primary@domain.name>, for example. My secondary email is … (read more)

I am trying to update the primary email associated with my Firefox account. My primary email is listed as <primary@domain.name>, for example. My secondary email is not assigned. When I try to add <preferred.email@domain.name> to my secondary email, I get the message: "Secondary email must be different than your account email"

I do not see this "account email" listed anywhere. Where do I find it, and how can I change it?

Many thanks, bd89

Asked by bigdata 1 year ago

Last reply by einarpall 1 year ago

  • Archived

Connection not secure on well-known sites

I have noticed that recently a lot of well-known and trusted sites(eg- youtube) are showing connection not secure (Parts of page are not secure such as images and any inf… (read more)

I have noticed that recently a lot of well-known and trusted sites(eg- youtube) are showing connection not secure (Parts of page are not secure such as images and any information that you share may be leaked -passwords etc) . Sometimes when I reload the site, it again shows connection secure.

Is this a glitch or something to be worried about and is there a solution?

Firefox Version - 88.0.1 (64-bit) OS- Ubuntu 20.04.2 LTS

Asked by prkandmap23 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Primary Password

I got a new computer and tried to sign into Firefox. I was able to do so but, when I go to see my passwords Firefox wants a "Primary Password". I was able to sign into F… (read more)

I got a new computer and tried to sign into Firefox. I was able to do so but, when I go to see my passwords Firefox wants a "Primary Password". I was able to sign into Firefox and sync to get my bookmarks but, I cannot get my logins and passwords. Firefox keeps asking for "Primary Password", nothing works. My account email is on the 3 line Firefox start menu. Any help appreciated.

Asked by lkrayn 1 year ago

Last reply by cy6566 1 year ago

  • Archived

Firefox suddenly desynced and cant login to fix it.

After restarting my PC, out of the blue Firefox had signed me out, removed my bookmarks and history, etc. Luckily i have all this backed up onto my account and can see al… (read more)

After restarting my PC, out of the blue Firefox had signed me out, removed my bookmarks and history, etc. Luckily i have all this backed up onto my account and can see all the bookmarks and the like through Android Firefox, however whenever i sign in on my desktop to resync everything up it doesnt work and keeps requesting i sign in, which upon clicking just takes me to my signed in account. Ive restarted Firefox, Restarted my PC, cleared cache and cookies and even reinstalled firefox but the issue seems to persist.

Asked by Panorin 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Garbled mess

Hello, I honestly don't know why my computer is doing this. I constantly have to adjust m y zoom in order to prevent the garbled mess that is sometimes green and missing … (read more)

Hello,

I honestly don't know why my computer is doing this. I constantly have to adjust m y zoom in order to prevent the garbled mess that is sometimes green and missing characters.

Is this problem on your end or mine.

Asked by correlliangal 1 year ago

Last reply by cor-el 1 year ago

  • Archived

No longer able to login to Navy Federal Credit Union

After many, many years of successfully logging into Navy Federal Credit Union through Mozilla Firefox, I am now getting this error message: "You don't have permission to … (read more)

After many, many years of successfully logging into Navy Federal Credit Union through Mozilla Firefox, I am now getting this error message: "You don't have permission to access "http://signon.navyfederal.org/siteminderagent/forms/nfcu.fcc" on this server. Reference #18.960f2417.1622065227.cd59620"

When I contacted Navy Federal's internet customer service, they informed me that this happens from time to time, but usually Firefox fixes the issue. But it hasn't been fixed for too many months now and I would like to know why please? It is very frustrating having to open Microsoft Edge in order to access my accounts.

Also, why can't I find how to contact Firefox directly, as they are the ones who need to fix this.

Thank you.

Asked by dworotko 1 year ago

Last reply by cor-el 1 year ago

  • Archived

I lost all my OneTab data on Firefox - I have no backups (that I know of)

I discovered that I lost all the sessions from the OneTab extension that I have been using for a while. I am not sure when this happened, because I hadn't opened my OneTa… (read more)

I discovered that I lost all the sessions from the OneTab extension that I have been using for a while. I am not sure when this happened, because I hadn't opened my OneTab in some time, but today I tried it because I wanted to file and categorize tabs I had saved, and they are sadly all gone!

Searching around I discovered this probably has to do with recent Firefox updates, but I haven't been able to find any backup of my extension data. I followed directions from this issue https://support.mozilla.org/en-US/questions/1260116 and this https://www.tenforums.com/software-apps/176858-how-i-export-my-profile-data-firefox-extension.html.

But no success. Any ideas if/where OneTab data could be? Or even which update could have broken the extension, if that could help?

Thanks so much for any help :)

Edit: I also wanted to add, because I saw it in some of the replies I found, that I have no Old Firefox Data folder, as I have never used the Refresh Firefox option. In fact, I remember getting a notification by Firefox some time ago to do this, but since it would involve having to reconfigure extensions etc, I chose not to (probably a bad idea!).

Asked by starborn05 1 year ago

Last reply by cor-el 1 year ago

  • Archived

3DSecure payment does not send POST request

Hey! For a very long time, the ability to pay by card has ceased to work in the browser. After entering the card information, the browser redirects to a page with a 3DSec… (read more)

Hey! For a very long time, the ability to pay by card has ceased to work in the browser. After entering the card information, the browser redirects to a page with a 3DSecure form which is not automatically submitted. That is, a blank page with a hidden form opens (as it should be) and then nothing happens. The body of the page contains the JS code: document.postform.submit();

And it doesn't work, so the payment doesn't go through. This serious problem has not been resolved for a long time. Updates are installed last, add-ons are not used. Please help with the solution!

On Russian: Привет! Уже очень давно в браузере перестала работать возможность оплаты картой. После ввода информации о карте, браузер пересылает на страницу с формой 3dsecure которая не отправляется автоматически. То есть открывается пустая страница со скрытой формой (как и должно быть) и далее ничего не происходит. В теле страницы указан ЙС код: document.postform.submit();

И он не срабатывает, соответственно платёж не проходит. Это серьёзная проблема давно не может быть решена. Обновления установлены последние, дополнения не используются. Прошу помочь в решении!

Asked by virus-01 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

WordPress site occasionally fails to render

I have a WordPress site that has recently been moved to a new server and had some updates done to it (new version of WordPress, new version of plugins, etc.) However, we'… (read more)

I have a WordPress site that has recently been moved to a new server and had some updates done to it (new version of WordPress, new version of plugins, etc.) However, we've noticed that there are times where the page will hang on the loading screen. Typically, a refresh will fix this and allow the page to load.

The reason we believe this to be a Firefox issue is that:

  1. The issue hasn't been observed on Chrome.
  2. When running the Developer Tools, there is no noticeable difference between times when the page hangs on the loading screen and times when the pages display normally (as seen in the attached screenshots), which seems to rule out server failing to deliver content.

Asked by robert270 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Change loading icon.

initially when tab is loading , 3 dots moving left to right which is very cool but from some days an hourglass is showing which is very irritating ,how can i change it … (read more)

initially when tab is loading , 3 dots moving left to right which is very cool but from some days an hourglass is showing which is very irritating ,how can i change it

Asked by rajnishkumar89457 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Simple question: "What is VPN?"

I asked a simple question: "What is VPN?" I got dumped to pay for an Apple answer. I already have Apple Care. I just made a $15 Firefox donation. I have just signed up … (read more)

I asked a simple question: "What is VPN?" I got dumped to pay for an Apple answer. I already have Apple Care. I just made a $15 Firefox donation. I have just signed up for the New, Improved Firefox after a lengthy absence from Firefox for being unhappy with the program. NOW... You ask ME to be nice! ? ! - Adrienne Pollak

  • Archived

PayPal

When selecting PayPal as a pay option & a new window opens up, it will not connect to my PayPal account unless I first go directly to PayPal & log in directly. I … (read more)

When selecting PayPal as a pay option & a new window opens up, it will not connect to my PayPal account unless I first go directly to PayPal & log in directly. I am using the latest FireFox but it has been doing this for a long time so I don't think the version is the issue. I believe it is a setting in either PayPal or FireFox. PayPal reviewed my account and noted that there is no issue with it. That leaves a FireFox setting. Any ideas?

Asked by Boston Cowboy 1 year ago

Last reply by ·´¯`·...¸>-)))º> ~dbben 1 year ago

  • Archived

I've changed computers twice since January -

and I know I had two paid subscriptions - one for the Language Tool and I don't recall the other - I don't mind paying for them again, if necessary, but A) I would like t… (read more)

and I know I had two paid subscriptions - one for the Language Tool and I don't recall the other - I don't mind paying for them again, if necessary, but A) I would like to what the second paid recommended extension was and B) how to avoid this from happening again - this PC is refurbished and a piece of junk, so there will be ANOTHER PC or laptop in the not too distant future.

Many thanks to all in advance for your help - I love Firefox/Mozilla and I want to keep things in order

Jon Yodice jonathanofyore413@hotmail.com

Asked by Jonathan G. 1 year ago

Last reply by ·´¯`·...¸>-)))º> ~dbben 1 year ago

  • Archived

Tumblr Photosets Blank Space

On my tumblr blog, any post that has multiple images set in it has a massive blank space before the caption appears. The blank space's size varies by post, and is usually… (read more)

On my tumblr blog, any post that has multiple images set in it has a massive blank space before the caption appears. The blank space's size varies by post, and is usually equivalent to the size of the images in that same post. This issue does not occur on any other browser for this website, so it has to be an issue with the html interacting with Firefox. Does anyone know any changes I could potentially make to the html of the website itself to fix this? Tumblr is a microblogging website and I have the ability to directly edit the code of my blog, but I do not know how to proceed and fix this issue.

Asked by matias383 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Basic Browsing issues

I have 2 issues that seem related, and difficult to explain. I'll do my best. 1) Left clicking on (typically News) links (to open in a new tab) opens the new tab and sho… (read more)

I have 2 issues that seem related, and difficult to explain. I'll do my best. 1) Left clicking on (typically News) links (to open in a new tab) opens the new tab and shows the url in the address bar, but the new link isn't opened. I have to click on the (new tab) address bar and select "visit" for the page to load (or carefully goto the end of the url in the address bar and hit Enter). 2) Lots of Websites want to collect your email address immediately when their webpage opens. An easy one to see this is Walmart.com. Firefox jumps to the bottom of the webpage. Chrome behaves better and opens a popup at the bottom of the screen (still at the top of the webpage).

I discovered these while running Firefox in safe mode to see which, if any, of my add-ons might be the cause. I finally discovered my add-ons are not the cause. In Chrome these issues just don't manifest. Naturally I'm a Firefox fan, I'm uptodate and eager to learn if these are known issues. TIA Steve

Asked by Steve987 1 year ago

Last reply by ·´¯`·...¸>-)))º> ~dbben 1 year ago