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  • Archived

Firefox suddenly desynced and cant login to fix it.

After restarting my PC, out of the blue Firefox had signed me out, removed my bookmarks and history, etc. Luckily i have all this backed up onto my account and can see al… (read more)

After restarting my PC, out of the blue Firefox had signed me out, removed my bookmarks and history, etc. Luckily i have all this backed up onto my account and can see all the bookmarks and the like through Android Firefox, however whenever i sign in on my desktop to resync everything up it doesnt work and keeps requesting i sign in, which upon clicking just takes me to my signed in account. Ive restarted Firefox, Restarted my PC, cleared cache and cookies and even reinstalled firefox but the issue seems to persist.

Asked by Panorin 7 months ago

Last reply by cor-el 7 months ago

  • Archived

Garbled mess

Hello, I honestly don't know why my computer is doing this. I constantly have to adjust m y zoom in order to prevent the garbled mess that is sometimes green and missing … (read more)

Hello,

I honestly don't know why my computer is doing this. I constantly have to adjust m y zoom in order to prevent the garbled mess that is sometimes green and missing characters.

Is this problem on your end or mine.

Asked by correlliangal 7 months ago

Last reply by cor-el 7 months ago

  • Archived

No longer able to login to Navy Federal Credit Union

After many, many years of successfully logging into Navy Federal Credit Union through Mozilla Firefox, I am now getting this error message: "You don't have permission to … (read more)

After many, many years of successfully logging into Navy Federal Credit Union through Mozilla Firefox, I am now getting this error message: "You don't have permission to access "http://signon.navyfederal.org/siteminderagent/forms/nfcu.fcc" on this server. Reference #18.960f2417.1622065227.cd59620"

When I contacted Navy Federal's internet customer service, they informed me that this happens from time to time, but usually Firefox fixes the issue. But it hasn't been fixed for too many months now and I would like to know why please? It is very frustrating having to open Microsoft Edge in order to access my accounts.

Also, why can't I find how to contact Firefox directly, as they are the ones who need to fix this.

Thank you.

Asked by dworotko 7 months ago

Last reply by cor-el 7 months ago

  • Archived

I lost all my OneTab data on Firefox - I have no backups (that I know of)

I discovered that I lost all the sessions from the OneTab extension that I have been using for a while. I am not sure when this happened, because I hadn't opened my OneTa… (read more)

I discovered that I lost all the sessions from the OneTab extension that I have been using for a while. I am not sure when this happened, because I hadn't opened my OneTab in some time, but today I tried it because I wanted to file and categorize tabs I had saved, and they are sadly all gone!

Searching around I discovered this probably has to do with recent Firefox updates, but I haven't been able to find any backup of my extension data. I followed directions from this issue https://support.mozilla.org/en-US/questions/1260116 and this https://www.tenforums.com/software-apps/176858-how-i-export-my-profile-data-firefox-extension.html.

But no success. Any ideas if/where OneTab data could be? Or even which update could have broken the extension, if that could help?

Thanks so much for any help :)

Edit: I also wanted to add, because I saw it in some of the replies I found, that I have no Old Firefox Data folder, as I have never used the Refresh Firefox option. In fact, I remember getting a notification by Firefox some time ago to do this, but since it would involve having to reconfigure extensions etc, I chose not to (probably a bad idea!).

Asked by starborn05 8 months ago

Last reply by cor-el 7 months ago

  • Archived

3DSecure payment does not send POST request

Hey! For a very long time, the ability to pay by card has ceased to work in the browser. After entering the card information, the browser redirects to a page with a 3DSec… (read more)

Hey! For a very long time, the ability to pay by card has ceased to work in the browser. After entering the card information, the browser redirects to a page with a 3DSecure form which is not automatically submitted. That is, a blank page with a hidden form opens (as it should be) and then nothing happens. The body of the page contains the JS code: document.postform.submit();

And it doesn't work, so the payment doesn't go through. This serious problem has not been resolved for a long time. Updates are installed last, add-ons are not used. Please help with the solution!

On Russian: Привет! Уже очень давно в браузере перестала работать возможность оплаты картой. После ввода информации о карте, браузер пересылает на страницу с формой 3dsecure которая не отправляется автоматически. То есть открывается пустая страница со скрытой формой (как и должно быть) и далее ничего не происходит. В теле страницы указан ЙС код: document.postform.submit();

И он не срабатывает, соответственно платёж не проходит. Это серьёзная проблема давно не может быть решена. Обновления установлены последние, дополнения не используются. Прошу помочь в решении!

Asked by virus-01 8 months ago

Last reply by FredMcD 7 months ago

  • Archived

WordPress site occasionally fails to render

I have a WordPress site that has recently been moved to a new server and had some updates done to it (new version of WordPress, new version of plugins, etc.) However, we'… (read more)

I have a WordPress site that has recently been moved to a new server and had some updates done to it (new version of WordPress, new version of plugins, etc.) However, we've noticed that there are times where the page will hang on the loading screen. Typically, a refresh will fix this and allow the page to load.

The reason we believe this to be a Firefox issue is that:

  1. The issue hasn't been observed on Chrome.
  2. When running the Developer Tools, there is no noticeable difference between times when the page hangs on the loading screen and times when the pages display normally (as seen in the attached screenshots), which seems to rule out server failing to deliver content.

Asked by robert270 8 months ago

Last reply by cor-el 8 months ago

  • Archived

Change loading icon.

initially when tab is loading , 3 dots moving left to right which is very cool but from some days an hourglass is showing which is very irritating ,how can i change it … (read more)

initially when tab is loading , 3 dots moving left to right which is very cool but from some days an hourglass is showing which is very irritating ,how can i change it

Asked by rajnishkumar89457 8 months ago

Last reply by cor-el 8 months ago

  • Archived

Simple question: "What is VPN?"

I asked a simple question: "What is VPN?" I got dumped to pay for an Apple answer. I already have Apple Care. I just made a $15 Firefox donation. I have just signed up … (read more)

I asked a simple question: "What is VPN?" I got dumped to pay for an Apple answer. I already have Apple Care. I just made a $15 Firefox donation. I have just signed up for the New, Improved Firefox after a lengthy absence from Firefox for being unhappy with the program. NOW... You ask ME to be nice! ? ! - Adrienne Pollak

Asked by adriennepollak@mac.com 8 months ago

Last reply by jscher2000 8 months ago

  • Archived

PayPal

When selecting PayPal as a pay option & a new window opens up, it will not connect to my PayPal account unless I first go directly to PayPal & log in directly. I … (read more)

When selecting PayPal as a pay option & a new window opens up, it will not connect to my PayPal account unless I first go directly to PayPal & log in directly. I am using the latest FireFox but it has been doing this for a long time so I don't think the version is the issue. I believe it is a setting in either PayPal or FireFox. PayPal reviewed my account and noted that there is no issue with it. That leaves a FireFox setting. Any ideas?

Asked by Boston Cowboy 8 months ago

Last reply by ·´¯`·...¸>-)))º> ~dbben 8 months ago

  • Archived

I've changed computers twice since January -

and I know I had two paid subscriptions - one for the Language Tool and I don't recall the other - I don't mind paying for them again, if necessary, but A) I would like t… (read more)

and I know I had two paid subscriptions - one for the Language Tool and I don't recall the other - I don't mind paying for them again, if necessary, but A) I would like to what the second paid recommended extension was and B) how to avoid this from happening again - this PC is refurbished and a piece of junk, so there will be ANOTHER PC or laptop in the not too distant future.

Many thanks to all in advance for your help - I love Firefox/Mozilla and I want to keep things in order

Jon Yodice jonathanofyore413@hotmail.com

Asked by Jonathan G. 8 months ago

Last reply by ·´¯`·...¸>-)))º> ~dbben 8 months ago

  • Archived

Tumblr Photosets Blank Space

On my tumblr blog, any post that has multiple images set in it has a massive blank space before the caption appears. The blank space's size varies by post, and is usually… (read more)

On my tumblr blog, any post that has multiple images set in it has a massive blank space before the caption appears. The blank space's size varies by post, and is usually equivalent to the size of the images in that same post. This issue does not occur on any other browser for this website, so it has to be an issue with the html interacting with Firefox. Does anyone know any changes I could potentially make to the html of the website itself to fix this? Tumblr is a microblogging website and I have the ability to directly edit the code of my blog, but I do not know how to proceed and fix this issue.

Asked by matias383 8 months ago

Last reply by cor-el 8 months ago

  • Archived

Basic Browsing issues

I have 2 issues that seem related, and difficult to explain. I'll do my best. 1) Left clicking on (typically News) links (to open in a new tab) opens the new tab and sho… (read more)

I have 2 issues that seem related, and difficult to explain. I'll do my best. 1) Left clicking on (typically News) links (to open in a new tab) opens the new tab and shows the url in the address bar, but the new link isn't opened. I have to click on the (new tab) address bar and select "visit" for the page to load (or carefully goto the end of the url in the address bar and hit Enter). 2) Lots of Websites want to collect your email address immediately when their webpage opens. An easy one to see this is Walmart.com. Firefox jumps to the bottom of the webpage. Chrome behaves better and opens a popup at the bottom of the screen (still at the top of the webpage).

I discovered these while running Firefox in safe mode to see which, if any, of my add-ons might be the cause. I finally discovered my add-ons are not the cause. In Chrome these issues just don't manifest. Naturally I'm a Firefox fan, I'm uptodate and eager to learn if these are known issues. TIA Steve

Asked by Steve987 8 months ago

Last reply by ·´¯`·...¸>-)))º> ~dbben 8 months ago

  • Archived

Firefox crashes repeatedly during sessions and has been doing so for about ten days. I have tried refreshing Firefox and this did not work. I tried unistalling and reinstalling and the problem has continued.

As above, for last ten days or so I have had repeated crashes. Refreshing and reinstalling have not made any differences. This has been very frustrating and I have had … (read more)

As above, for last ten days or so I have had repeated crashes. Refreshing and reinstalling have not made any differences. This has been very frustrating and I have had to resort to using Microsoft Edge which I do not like. Crashes happen frequently on Facebook especially if I play Quiz Plan with a friend. Prior to the last ten or so days, crashes were infrequent. Please help fix this p[roblem.

Asked by jackbrown 8 months ago

Last reply by FredMcD 8 months ago

  • Archived

Videos will not go into fullscreen

I cannot get any videos to go into fullscreen since updating to OSX Big Sur. I've tried troubleshooting mode, re-installing, refreshing, clearing cache and cookies. Nothi… (read more)

I cannot get any videos to go into fullscreen since updating to OSX Big Sur. I've tried troubleshooting mode, re-installing, refreshing, clearing cache and cookies. Nothing works. Doesn't matter the website either.

Tried other browsers and they all work just fine, so its 100% an issue with Firefox.

Asked by hicks.jeffrey.a 8 months ago

Last reply by ·´¯`·...¸>-)))º> ~dbben 8 months ago

  • Archived

Firefox uses all my memory with 30/40 tabs open but only reads 200mb total in about:performance

Hi all, Every day for the past month or two, Firefox has been gradually using up memory until my computer freezes and I have to restart the program. I'll admit I can have… (read more)

Hi all,

Every day for the past month or two, Firefox has been gradually using up memory until my computer freezes and I have to restart the program. I'll admit I can have 80 or 90 tabs open sometimes, but using chrome on my laptop this really isn't a problem in the way of memory.

Firefox on the other hand will gradually open more processes and use up to 11gb of memory before I have to close it. I've checked the built-in performance graph (image attached) and it doesn't show any of my tabs using anywhere near that amount of memory. However, when I open the Windows Task Manager (image also attached) Firefox is using a baffling amount of system resources.

I can't simply close a few tabs, either. If I close all but three tabs the memory usage will hardly drop, only when I fully restart the program does it return to a 'normal' state for a while.

Would appreciate any help anybody can provide.

Thanks.

Asked by Matthew Penhall 8 months ago

Last reply by cor-el 8 months ago

  • Archived

Firefox logon Password Error on one device

After changing my gmail password and deleting some old Firefox logons I am now unable to sign in to Firefox from my laptop. The password and Sync works on my desktop and … (read more)

After changing my gmail password and deleting some old Firefox logons I am now unable to sign in to Firefox from my laptop. The password and Sync works on my desktop and Android devices. I am 100% certain that the password is correct, but Firefox says wrong password. I have tried uninstalling Firefox and reinstalling. But, the new installation is with all of the old password data. I have also tried to change the Firefox password on the Desktop installation, but here I run into the same issue, I cannot change the password, as Firefox tells me the existing password is incorrect. Can anyone help? This is the first time I have ever experienced performance issues with Firefox, my goto browser.

Asked by dadsky 8 months ago

Last reply by cor-el 8 months ago

  • Archived

Firefox has deleted all history inexplicibly. Did not update, nor refresh.

My firefox default page suddenly got scrambled. Top sites got completely reset and my highlights were changed to seemingly random pages. I checked my history for the page… (read more)

My firefox default page suddenly got scrambled. Top sites got completely reset and my highlights were changed to seemingly random pages. I checked my history for the pages listed in highlights and they were pages I had visited on the 25th of January, which is not recent. They also seemed to not update when I visit new sites which it usually does. I then noticed the history does not have any entries newer than 25th of January. And going to new pages does not get registered in the history.

I restarted in troubleshooting mode and history started to register again, but now it has deleted everything in my history. Logged in accounts and passwords seem to be unaffected. Same for bookmarks.

What happened? How can I fix this? Can I regain my lost history?

I tried an idea I read where renamed places.sqlite to places.sqlite.old and places.sqlite.corrupt to places.sqlite.corrupt which restored the situation to the first situation, where the history is frozen at 25th of January and does not update.

Asked by dogmar45 8 months ago

Last reply by cor-el 8 months ago

  • Archived

Firefox suddenly stuck in restricted mode

I've used Firefox as my default browser for years. I'm now on a Win10 laptop I've been using for over a year. I have not knowingly made any recent changes to FF. I'm on… (read more)

I've used Firefox as my default browser for years. I'm now on a Win10 laptop I've been using for over a year. I have not knowingly made any recent changes to FF. I'm on FF version 88.0.1 (64 bit).

Suddenly, yesterday, I found that I was blocked from viewing many YT videos and comments. YT says I am in restricted mode. It is not due to a setting on my YT/Google account, because I'm not logged in.

Exact YT messages: "Video unavailable--This video is restricted. Please check the Google Workspace administrator and/or the network administrator restrictions." And "Restricted Mode has hidden comments for this video."

However, I have no problem viewing them in Chrome. So logically it's a FF problem.

Also, I discovered that other sites are affected. For example, if I run a "domain lookup" on the ICANN website, I get less detailed results than if I run the search on Chrome! https://lookup.icann.org/

Switching from Strict to Standard Tracking Protection didn't help. Then I did a FF refresh but that also didn't help.

Suggestions? Be aware I'm not a coder or any kind of super techhie.

Asked by csskalet 8 months ago

Last reply by ·´¯`·...¸>-)))º> ~dbben 8 months ago