Showing questions tagged: Show all questions

When I click on a LINK or if I right click on a LINK a NEW Window opens with the opened NEW Tab. Happens about 99% of the time.

I am running Apple OS High Sierra, 10.13.6 on an older iMac Mid 2011. My Preferences have always been set, or checked, General_Tabs "Open links in Tabs instead of NEW Win… (read more)

I am running Apple OS High Sierra, 10.13.6 on an older iMac Mid 2011. My Preferences have always been set, or checked, General_Tabs "Open links in Tabs instead of NEW Window."

The result is a Firefox screen full of Single Windows with Single Tabs. Some Windows I may continue to add Tabs to but most of the time I copy the link from the NEW Window and paste the link on the older Window. If I am in a hurry the result will be many many Opened NEW Windows with one or two NEW Tabs. See attachments. This has been going on for at least 6 months now.

Note your checkbox titled "Email me when someone answers the thread" does not work but please email me at "[email removed from public]".

Thanks in advance!

Andy

Asked by AndyHutch1947 1 week ago

Last reply by jscher2000 - Support Volunteer 1 week ago

how do I contact the programmers

I never encountered so many people hiding before. Where does it say how to contact the programmers for the browser code. I do not need to read about other persons problem… (read more)

I never encountered so many people hiding before. Where does it say how to contact the programmers for the browser code. I do not need to read about other persons problems, I just need to file a trouble report. It seems this is being blocked from public view. thanks, Bob

Asked by bob243546 1 week ago

Last reply by jscher2000 - Support Volunteer 1 week ago

Googles Sites constantly intermittent

Hello, For several weeks now I've been experiencing issues with accessing google sites. YouTube videos will constantly display the "Connect to the internet. You're offlin… (read more)

Hello,

For several weeks now I've been experiencing issues with accessing google sites. YouTube videos will constantly display the "Connect to the internet. You're offline. Check your connection." error page. Additionally gmail and google drive will constantly give the "OOPs" error message. Sometime the page will load w constant refreshes but this is not ideal.

I've done the following:

Clear history/cookies Opening in troubleshoot mode Disable hardware acceleration Refresh/Reinstall

Have even tried the following articles: https://support.mozilla.org/en-US/questions/1377868 https://support.mozilla.org/en-US/questions/1376015

Still getting the same results. Not having any issues with edge/chrome. Does anyone have anything else that could be done?

Firefox Browser 102.0.1 (64 bit) Windows 10 OS

Asked by p12om3th3us 2 weeks ago

Last reply by jscher2000 - Support Volunteer 1 week ago

i followed you instructions to generate a new recovery before changing my password...so as not to lose my data....so now i dont have a recovery key and i cant create one because its asking me for my password???

I need to create a new recovery key and i should be able to but even though i am sighed in its asking me for my password which i have forgotten....wow nice instructions..… (read more)

I need to create a new recovery key and i should be able to but even though i am sighed in its asking me for my password which i have forgotten....wow nice instructions....i did exactly what I was instructed to...... to create a new recovery key.....but apparently even though i am sighed in i need to have my password to generate a new recovery key....would have been nice to know that first.....now i cant generate a new password without losing my data because i dont have a recovery key???? can anybody help me

Asked by mlamond 1 week ago

Last reply by cor-el 1 week ago

Firefox stops responding

Since the last FF update I've been having issues with the browser locking up and not responding. Last time it did this I opened the windows task manager and found 11 FF e… (read more)

Since the last FF update I've been having issues with the browser locking up and not responding. Last time it did this I opened the windows task manager and found 11 FF exes running when I only had 1 tab open and all them were using excessive amounts of RAM. I shut down 7 of the before the browser closed on the 8th one. Why is this happening and how can I stop it?

Asked by davesr300 1 week ago

Last reply by Terry 1 week ago

browser

How do I stop updates browser 102.0.1? You guys are out of control. Every time you update my whole browser experience changes and I have to spend hours returning my custo… (read more)

How do I stop updates browser 102.0.1? You guys are out of control. Every time you update my whole browser experience changes and I have to spend hours returning my customization's. Do I have to use a different browser? I do not need this I have other things to do.

Asked by rossi.steven 1 week ago

Last reply by Firefoxuser 1 week ago

about:preferences#privacy "Delete cookies ... when Firefox is closed" not saved

The setting "Delete cookies and site data when Firefox is closed" is not saved. Every time I reopen Firefox the setting is unset again. Also my list of exceptions to this… (read more)

The setting "Delete cookies and site data when Firefox is closed" is not saved. Every time I reopen Firefox the setting is unset again. Also my list of exceptions to this is not used, thus all the loging cookies that I had for the sites on the exception list are deleted and I have to re-login again.

Asked by icollect 1 week ago

Last reply by Terry 1 week ago

Unable to play video message: No video with supported format and MIME type found.

My daughters school has an on-line web portal and my daughter is unable to watch her school videos via Firefox. We can view them using Chrome & Edge. Please advise.… (read more)

My daughters school has an on-line web portal and my daughter is unable to watch her school videos via Firefox. We can view them using Chrome & Edge. Please advise. I've watched and attempted to resolve the issue via the most current prescribed fixes on Google / Youtube and none of them have worked. Please advise. I'm running your Window MSIX package / mozilla-MSIX - 1.0 / 102.0.1 (64-bit).

Asked by Joe "Pepe" Miller 1 week ago

Last reply by jonzn4SUSE 1 week ago

Mozilla Maintenance Service version issue in Windows Apps & Features (Add/Remove Programs)

When Mozilla Firefox is installed from the installer, it (optionally?) installs the Mozilla Maintenance Service. In Windows, the Apps & Features (old: Add/Remove Prog… (read more)

When Mozilla Firefox is installed from the installer, it (optionally?) installs the Mozilla Maintenance Service.

In Windows, the Apps & Features (old: Add/Remove Programs) list adds the Mozilla Maintenance Service in the list of programs it can uninstall. The version number entered here is the version number of the Mozilla Maintenance Service upon installation.

Other methods of updating Firefox may update this service (current release version: 102.0.1.8221) - however, the version number contained within the Windows Apps & Features (old: Add/Remove Programs) list is never updated, and will instead display the original installation's version number.

I'd like to recommend that this be fixed, so that the version displayed in Apps & Features (old: Add/Remove Programs) always displays the current version installed.

(One of those flaky "software updater" utilities pointed this one out to me. "You have an old version of the Mozilla Maintenance Service installed!" yes, if you go by the numbers offered by the Apps & Features list...

Asked by Greg 2 weeks ago

Last reply by Dropa 1 week ago

Exit Full Screen - since the latest update

Since updating, "Exit Full Screen" now causes viewed page to become a narrow sliver at the top of the screen, and the page unusable. I typically drag pictures from my de… (read more)

Since updating, "Exit Full Screen" now causes viewed page to become a narrow sliver at the top of the screen, and the page unusable. I typically drag pictures from my desktop to Facebook, etc., but can no longer do that. (I know there is another way to access pictures from the desktop, but it is currently unreliable on my machine, which is very slow and wonky right now.) Can I revert to the former function where "Exit Full Screen" just makes the page smaller but still usable?

Asked by mm 1 week ago

Last reply by cor-el 1 week ago

Firefox all of a sudden redirects specific subdomain to https

Hello, as the title suggest, all of a sudden, firefox redirects all requests to https for a certain subdomain (I haven't found any other domains yet, this one I'm checkin… (read more)

Hello,

as the title suggest, all of a sudden, firefox redirects all requests to https for a certain subdomain (I haven't found any other domains yet, this one I'm checking daily and noticed this). Subdomain I'm referring to is hosting prometheus, alertmanager and grafana, all on different ports on same subdomain. Only grafana is configured to use TLS, prometheus and alertmanager was never configured and was using plain http.

All of a sudden, this morning, alertmanager and prometheus are being redirected to https. Their configuration was unchanged for months. When i open Developer Tools and visit the alertmanager or prometheus page, i get no HTTP status code (literally i get blank value under "Status", GET is trying to use https without any 302 or other redirect requests. Which gives me thinking - this redirection comes from firefox for some reason..

When opening same URLs under Private Browsing i get no issues, also , i get no issues when accessing the URLs from other browsers.

What might've happened for firefox to trigger this behavior , and how to fix it and prevent it from ever happening again.

Things I've tried: - Clear site preferences from History - network.stricttransportsecurity.preloadlist to false - browser.fixup.fallback-to-https to false - dom.security.https_first - was already false - I haven't installed any new extensions and I'm not using DuckDuckGo Extension - Enable DNS over HTTPS was already disabled

What i haven't tried: - Clearing entire history with cache and cookies. Seems like an overkill for something that should not've even happen and for something that previous options should already fix.

Please help me out.

Asked by maretodoric 1 week ago

Last reply by cor-el 1 week ago

Color PDFs viewing as black and white – This is a brand new problem!

I noticed today that all my color PDFs are viewing as black and white. For years they were fine, presenting as color. This is a serious problem, as I am a graphic designe… (read more)

I noticed today that all my color PDFs are viewing as black and white. For years they were fine, presenting as color. This is a serious problem, as I am a graphic designer and have many PDFs on my portfolio. I am also seeing the same problem with PDFs linked to my clients' sites.

Images on PDFs are still in color. It's the flat color graphics created in InDesign exported to PDF. Oddly enough, gradients (originally created in InDesign as well) are still presenting as color, but only the gradients.

I do not have this problem in Safari, nor in other browsers, but Firefox has been my go-to browser for years. I never had a problem until I noticed today. Firefox updated two days ago. I'm on a Mac and I now have Firefox version 102.01, as it updates automatically.

Thank you for attending to this issue.

Asked by pinkjaykitty 1 month ago

Last reply by cor-el 1 week ago

Cannot install Dashlane extension

I've been using Dashlane for a long while. It stopped working, so I deleted it to try to solve the problem. When I tried to re-install it, it won't work. I just keep gett… (read more)

I've been using Dashlane for a long while. It stopped working, so I deleted it to try to solve the problem. When I tried to re-install it, it won't work. I just keep getting an error about it being corrupted. I've restarted the computer, closed Firefox. It's the same. Dashlane tried to trouble shoot with me, but they have not solved it either. It worked on Google Chrome, but I cannot get it to work on Firefox. Firefox is my browser! I need help to get Dashlane installed and working on it.

Asked by jjanderson403 3 weeks ago

Last reply by RobertJ 1 week ago

Vision loss due to macular degenration.

I need settings to help read on the web. I have vision loss due to macular degenration. I installed an add-on for contrast but I need more contrast and bold lettering. … (read more)

I need settings to help read on the web. I have vision loss due to macular degenration. I installed an add-on for contrast but I need more contrast and bold lettering. What suggestions can you offer me? Thank you

Asked by susieswood 1 week ago

Last reply by Dropa 1 week ago

Facebook scrolls without control and videos can't show

When using firefox 102.01 20220705093820 on facebook in the new feed suddenly it starts to scroll trough the feed without control. I can't stop it scrolling at that ti… (read more)

When using firefox 102.01 20220705093820 on facebook in the new feed suddenly it starts to scroll trough the feed without control. I can't stop it scrolling at that time.

I also can't watch some videos in facebook. It says this video can't be played now.

This happens on several computers I have, and it doesn't happen if I use chrome.

Asked by christer14 1 week ago

Last reply by Terry 1 week ago