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Gah tab crash

Since updating to version 135 all the tabs crash. I've uninstalled\reinstalled, deleted app data, disabled AV and created a new profile. The only time it works is in tr… (read more)

Since updating to version 135 all the tabs crash. I've uninstalled\reinstalled, deleted app data, disabled AV and created a new profile. The only time it works is in troubleshooting mode. I've looked at extensions and plugins and I'm only seeing OpenH264 video codec and Widevine content decryption. I've disabled those but still get the crashed tabs.

I'm also not generating any crash logs.

Asked by ceggleston329 3 months ago

Last reply by krupkaa2 3 months ago

PR_Connect_reset_error

Greetings all, my trusty Firefox stopped working. Error Code PR_Connect_reset_error. Other browsers work fine. I have windows 10 with the latest updates and use Kaspersky… (read more)

Greetings all, my trusty Firefox stopped working. Error Code PR_Connect_reset_error. Other browsers work fine. I have windows 10 with the latest updates and use Kaspersky Internet Security 21.3.10.391 (m). I have paused Kaspersky, uninstalled then reinstalled Firefox 3 times. I have cleared all Firefox cookies and caches a number of times. On my 2nd Firefox reinstallation Firefox worked ok for a couple of times then stopped again with the same error code. Please note that I am not very familiar with computer stuff so any suggestions need baby steps. Many thanks.

Asked by glb_glb 5 months ago

Last reply by jonzn4SUSE 5 months ago

YouTube autoplay when window is in forgeground

I've been searching for an answer to this for weeks to no avail. It concerns YouTube videos "autoplay"ing on YouTube. Many have asked this question and most responses sta… (read more)

I've been searching for an answer to this for weeks to no avail. It concerns YouTube videos "autoplay"ing on YouTube. Many have asked this question and most responses state to shut off Autoplay. These are two separate issues. AotuPlay means the next video on YouTube will advnace automatically requiring no user input. If Autoplay is off, streaming stops at the end of the video. The issue I am having is when I open a YouTube video to a new tab (but do not switch to that tab), the video WILL start playing as soon as that tab is in focus. This never used to happen and indeed, on two other computers with the settings and extensions all sync'ed, this doesn't happen, except for on this one computer. Today I found someone that posted the exact same problem 5 years ago and didn't get an answer. He seems to describe it well:

  1. Okay, so before, when I loaded up 100+ Youtube videos, they stayed when switching tabs - no autoplay. Suddenly they decide to autoplay when switching tabs - note, I've not done anything to my settings or plugins. Fair enough, maybe you changed something (which you often do, without informing). So I check the options. It was on "Block audio", which obviously didn't work, so I tried "Block Audio and Video" - which WORKS, but now both the video is paused (which I want) AND the audio is set to mute (which I DON'T want) - so... what does it take to have Youtube wait for a click to start playing a video loaded in a background tab, but KEEP AUDIO ACTIVE, so I don't also have to unmute the damn video?

One person posted a possible solution: Maybe check this pref on the about:config page.

   media.block-autoplay-until-in-foreground 

This setting describes the issue kind of. If you have this set to false, the moment you send a link to a new tab, YouTube starts playing in the background. Setting it to false keeps the video paused until that tab is in focus. That is how mine has always been set. What I am looking for is a setting that would say something like: "block autoplay until play is pressed"

Thanks in advance and sorry for being so long-winded

Asked by Randy Bacigalupo 3 months ago

Last reply by Rob R 11 hours ago

Credit Card info does not autofill

This is an exact copy of a question with the same title by Steve Ediger, of August 2022, now archived. Firefox has my credit card information and it shows up in a window… (read more)

This is an exact copy of a question with the same title by Steve Ediger, of August 2022, now archived.

Firefox has my credit card information and it shows up in a window when I go to pay for something, but when I click on the credit card I want to pay with, the details appear on the form but get removed almost instantly.

I am in UK. It was working until recently.

None of the earlier answers have helped.

Asked by 2PeterW 4 months ago

Last reply by ZCoupon 6 days ago

Firefox Showing UK Currency in US?

For whatever reason, when I open certain websites in Firefox, it shows the prices in UK currency including VAT, but when I open the same websites in Chrome, they show up … (read more)

For whatever reason, when I open certain websites in Firefox, it shows the prices in UK currency including VAT, but when I open the same websites in Chrome, they show up in US currency. The Windows region setting and the VPN connection is the exact same for both. The difference is the browser.

Is there some setting in Firefox that makes it think I am in the UK, and if so, how do I change that?

Asked by firefox.chuck 4 months ago

Last reply by Qaf Aduka 4 months ago

Firefox unable to Print a PDF

Hello there, I'm a relatively new adopter of Firefox so please bear with me. First off let me say that my Brother Printer is working fine. Word documents as well as non… (read more)

Hello there,

I'm a relatively new adopter of Firefox so please bear with me.

First off let me say that my Brother Printer is working fine. Word documents as well as non-PDF documents print correctly and cleanly from 3rd party applications as well as Firefox. That is until I open up a PDF document and attempt to print it and see: "Printer in an error state." Clearing out the print cue and or restarting the printer, does nothing to resolve this issue.

See attached image from the printer cue.

Digging into my system (Windows 11) everything appears fine, drivers are up-2-date, and all other applications that can use the printer do so without issue. Briefly re-installing Chrome, I'm able to print the PDF without issue. Which strongly suggests that this is an issue native to the Firefox browser. Odds are if I'm seeing this issue, loads of other users are as well.

Looking forward to your replies.... Thank you in advance for your time and consideration.

-Kevin

Asked by Kevin Stonehouse 4 months ago

Last reply by markwarner22 1 month ago

the failing FireFox

Dear Support I have opted to use the Firefox browser mainly due to the provision of fixed “Bookmarks” on the left-hand side of the screen, not provided by others. Howeve… (read more)

Dear Support I have opted to use the Firefox browser mainly due to the provision of fixed “Bookmarks” on the left-hand side of the screen, not provided by others. However, I am experiencing lot of problems with Firefox , including: - Freezing pages - Images are not fully displayed - No internet connection at pick times - Hanging on certain pages - Delay opening various web pages - etc The above issues have become more prevalent recently forcing me to use Google Chrome. I have now learnt that when FireFox goes down due to one of the above issues, I have to switch to Google Chrome for access to the relevant pages and generally the WWW. I have no option but to abandon the failing FireFox, if the failures continue. Thanks Harry Elm London

Asked by elm harr 3 months ago

Last reply by markwarner22 3 months ago

Firefox, new install, latest update, Recaptcha Failed

Long time user of Firefox and this issue of the Recaptcha Failed while never even opening the Recaptcha for selecting all the bikes, buses or whatever else it asks you to… (read more)

Long time user of Firefox and this issue of the Recaptcha Failed while never even opening the Recaptcha for selecting all the bikes, buses or whatever else it asks you to find in order to validate. This is a new install of the latest version of Firefox, I have no problem with Recaptcha using Chrome but prefer Firefox's privacy. I pay bills, work jobs from the internet which requires recaptcha to work in the browser I am using. I have not seen a answer anywhere to fix this problem which only happens in Firefox. Image of error message attached.

Asked by Mom 3 months ago

Last reply by cor-el 3 months ago

Firefox opens and a porno picture fills my screen! Please remove this from FIrefox on my machine.

When opening Firefox a pornographic site immediately opens. This needs to be immediately removed. We've never gone to this, don't know where it came from, and have looked… (read more)

When opening Firefox a pornographic site immediately opens. This needs to be immediately removed. We've never gone to this, don't know where it came from, and have looked through most settings to try and find where it came from. It's automatic and it's inappropriate.

Asked by thetadas 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

cast to tv icon

While browsing youtube,i no longer find cast to tv icon in Firefox browser.Can you help me please,as after stroke my eye-sight is diminished.I was able to do it before,as… (read more)

While browsing youtube,i no longer find cast to tv icon in Firefox browser.Can you help me please,as after stroke my eye-sight is diminished.I was able to do it before,as i switched over Linux Mint 22 wilma,i am unable to find this cast icon.Thanks.

Asked by Suresh Balaraman 5 months ago

Last reply by mickc66 4 weeks ago

Secure connection failed

Trying to open my doctor's patient portal and I get a "Secure connection failed" Page. So I start Google Chrome and the website comes up like a charm. You people NEED TO … (read more)

Trying to open my doctor's patient portal and I get a "Secure connection failed" Page. So I start Google Chrome and the website comes up like a charm. You people NEED TO GET THIS CR*P FIXED soon. As much as I hate to, I will make Chrome my default browser if this stuff continues for much longer.

Asked by Bill Hanley 5 months ago

Last reply by Kate Gardner 1 week ago

Firefox, PDFs and IDM

ver: 134.0.1 Windows 10 Pro I have Firefox set to open filetype PDF in Browser. Normally I use IDM which automatically download PDFs, unless I press ALT key while clickin… (read more)

ver: 134.0.1 Windows 10 Pro I have Firefox set to open filetype PDF in Browser. Normally I use IDM which automatically download PDFs, unless I press ALT key while clicking DOWNLOAD button, then it does not, in order to allow Firefox to handle the PDF.

Firefox presently does nothing. With filetype setting set to Open in Browser, Firefox Does nothing. If settings are set to Ask, it does not ask. The PDF filename appears at bottom of screen momentarily.

ver: 115.19.0esr Windows 7 Utl 7601 The exact same behaviour was also seen on a Windows 7 system running Firefox 115.19.0esr. PDF is also set there to "Open in Firefox". Again, when ALT pressed when clicking Download button, Firefox does nothing.

Asked by Genesis Amadeus 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

Firefox Browser demanding a lot of my GPU where it didn't use to.

I've noticed my GPU fan runs heavily as soon as I open Firefox, and with even just only one browser page open, it runs high speed, where it didn't use to do this. How c… (read more)

I've noticed my GPU fan runs heavily as soon as I open Firefox, and with even just only one browser page open, it runs high speed, where it didn't use to do this. How can I get Firefox from requiring so much of my power. I don't want my electric bill higher just because of a browser. I have a decent GPU good for gaming quality that usually doesn't get clocked enough to cause the fan to turn on and run at high speed unless it's a high-graphics computer game or something. Anything I can do to make the browser demand less on my GPU?

Asked by jrd0569 4 months ago

Last reply by TyDraniu 4 months ago

Saved addresses checkbox not showing in Autofill settings

There is no option to save addresses in my Autofill settings as the help article says there should be. I have signed into my Mozilla account and no difference. Credit car… (read more)

There is no option to save addresses in my Autofill settings as the help article says there should be. I have signed into my Mozilla account and no difference. Credit cards working fine. What's going on?

Asked by bengomori 4 months ago

Last reply by Spanner_swinger 1 month ago