Showing questions tagged: Show all questions

google authenticator 2fa

When setting up 2fa. I scan the QR code. Enter the 6 digit pin generated by google authenticator. Download my backup codes and enter 1 when prompted then firefox says syn… (read more)

When setting up 2fa. I scan the QR code. Enter the 6 digit pin generated by google authenticator. Download my backup codes and enter 1 when prompted then firefox says sync time and try again. I am running Ubuntu and have an android phone. Ubutu is set to automatic date. time and timezone. My phone is also set to automatic date&time. I have enabled seconds display on Ubuntu and phone the are synchronized to the second. I have tried this on multiple computers. Google authenticator works with all 9 other 2fa logins I use it for. I have tried many times and asked AI what I'm doing wrong Grok said I am not doing anything wrong after walking through the entire process. I have tried clearing cache and deleting cookies, signing out and back in without success. Please help I use firefox as my password manager and love it but want it to be as secure as possible.

thank you very much. Thomas

Asked by tomgately96 5 months ago

Last reply by Kiki 5 months ago

Firefox no longer working with multiple apps and websites

All of a sudden, I can't access several websites through Firefox that I have used for years -- but I CAN access them in other browsers, like Chrome and Safari. Also, Fir… (read more)

All of a sudden, I can't access several websites through Firefox that I have used for years -- but I CAN access them in other browsers, like Chrome and Safari. Also, Firefox no longer works with my password manager. Until about two weeks ago, I could always autofill login information, but no more.

What gives? I am up to date on my IOS (Sequoia 15.5) and on my version of firefox -- and my password manager app. Superfrustrating. I hate to have to turn to Chrome as my primary browser since I hate Google, but I might end up doing that and just not using Firefox anymore, after like 20 years of having it as my primary browser.

Asked by ptetta 5 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

Hidden ad tabs - Why is this allowed?

I did some research recently on some travel sites. Today, while trying to research which tab was doing DNS queries to SnapChat (which I never use) I learned about `about… (read more)

I did some research recently on some travel sites.

Today, while trying to research which tab was doing DNS queries to SnapChat (which I never use) I learned about `about:processes`. I found 5 "hidden" tabs from various travel sites (some of which I never visited) running in the background. I did not explicitly hide any tabs.

WHY IS IT ALLOWED FOR SITES TO KEEP OPEN HIDDEN TABS AT ALL WITHOUT TELLING ME ABOUT IT?

This is not conducive to trusting Mozilla.

Asked by jhgarrison 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

ssl error or connection error. certs

Every time I try to connect my domain to my website on solo AI web developer site, I get an ssl or cashe or connection error with a Secure Connection Failed An error o… (read more)

Every time I try to connect my domain to my website on solo AI web developer site, I get an ssl or cashe or connection error with a

Secure Connection Failed

An error occurred during a connection to login.ionos.ca. SSL received a record that exceeded the maximum permissible length.

Error code: SSL_ERROR_RX_RECORD_TOO_LONG

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.


not sure whats happening?

please help if you have time,

thanks, Dan Westwood

Asked by Dan Westwood 5 months ago

Last reply by Paul 5 months ago

No icon for create new profiles

Dear Mozilla team, On my Firefox browser I can't see the icon for create new profile, even though I already updated it. Please check and fix it for me and other user. T… (read more)

Dear Mozilla team,

On my Firefox browser I can't see the icon for create new profile, even though I already updated it. Please check and fix it for me and other user. Thank you!

Asked by M4K069 5 months ago

Last reply by TyDraniu 5 months ago

Stuck trying to sync phone app with computer

I am logged into my computer. When I try to sync my phone Firefox with my computer, I am asked to provide a number from an authentication app. I don't have any such authe… (read more)

I am logged into my computer. When I try to sync my phone Firefox with my computer, I am asked to provide a number from an authentication app. I don't have any such authentication app and can't figure out what the Firefox one is. There does not seem to be a workaround. I can't use a backup code or reset option. I am trying to figure out what to do.

Thank you

Asked by KajoKeji 5 months ago

Last reply by Kiki 5 months ago

Mozilla.org search precision hints?

Is there a method to make searches here more precise? I just did a search here for "inaccurate location detection". I got 3 results. One with the word inaccurate, one… (read more)

Is there a method to make searches here more precise?

I just did a search here for "inaccurate location detection". I got 3 results. One with the word inaccurate, one for location and one for detection.

Asked by noel_envode 5 months ago

Last reply by Paul 5 months ago

My tabs on the bookmarks were changed to ones I had years ago and can't get the recent ones back

There seemed to be an update or change, but when I saw the tabs I had on my bookmarks they were from 10 years ago. It had links that no longer work, tabs on websites that… (read more)

There seemed to be an update or change, but when I saw the tabs I had on my bookmarks they were from 10 years ago. It had links that no longer work, tabs on websites that I no longer used. I tried to use recovery but it just gives me info on 2 days ago. I don't know where to go to get my most recent list since I had all my payment links among other things. I don't know if it my toddler I caught her taping on the keyboard, I mention this because she flipped the screen on the monitor upside down. Please help I need to pay bills and I can't remember all the sites.

Asked by Gaudy Colon 6 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

Windows 10, update

I recently received a message from PayPal, that my foxfire operation system remains "Windows 10", and this is also the case for Chase's internet banking. and, some time … (read more)

I recently received a message from PayPal, that my foxfire operation system remains "Windows 10", and this is also the case for Chase's internet banking. and, some time ago, I've used Window's 11, detail steps from the foxfire "windows 11", update site, that appears to be a failed attempt to date.

Is there a clear solution to "Windows 11" update, currently an issue? your help is greatly appreciated, thanks.

With regards, Ollie Moore

Asked by OLMooreJr4@Mail.Com 5 months ago

Last reply by Paul 5 months ago

ios Mobile syncing

I have Mozilla Firefox as my browser on my i phone. I noticed an exclamation symbol saying" enter your PW to connect". I go to firefox.com/pair on my desktop. I navigate … (read more)

I have Mozilla Firefox as my browser on my i phone. I noticed an exclamation symbol saying" enter your PW to connect". I go to firefox.com/pair on my desktop. I navigate to the QR code and take a picture. I confirm the desktop with the i phone. Then it asks for 2 step verification code from an authenticator. I don't get one. So I download an Authenticator app. And nothing shows up there either. The problem is getting a code from an authenticator to complete the process. What should I do?

Asked by pbg333 5 months ago

Last reply by Kiki 5 months ago