Firefox Community Forum

My Earthlink email will not scroll. I have tried talking to Earthlink, but they say it is probably a browser problem. Here is my conversation with them, so that I don't have to re-type everything.

Hello there! Welcome to EarthLink, I'm Ether, your virtual assistant, how can I help you today? Tue 12:23 PM Existing Customer Tue 12:23 PM To help verify your account, I’ll need to send a one-time code to a phone number or email associated with your EarthLink account. Please enter your phone number or email address. Tue 12:23 PM I have gone through this 3 times with support, and every time, when you tell me to logoff and log back on, it also closes the chat, so I keep having to start over. Can I speak to an actual person? Tue 12:26 PM It looks like you didn't provide a phone number or email address. Without those we won't be able to verify your account. If you'd like to try entering a phone or email to search for your account, do so now. Otherwise, you can select skip verification. Tue 12:26 PM Resume Verification Tue 12:26 PM To help verify your account, I’ll need to send a one-time code to a phone number or email associated with your EarthLink account. Please enter your phone number or email address. Tue 12:26 PM [redacted] @mindspring.com Tue 12:26 PM A six digit code has been sent to your email address ****@mindspring.com. Please enter the code once you have received it. Tue 12:27 PM 305394 Tue 12:27 PM Thank you for confirming your EarthLink account! How can we help you today? Tue 12:27 PM I have told you 4 times now. My Earthlink email will not scroll. Every time you tell me to logoff and log back on, it closes the Chat function, and I have to start all over. May I speak to an actual person? Tue 12:29 PM I’m sorry you’ve had to repeat yourself—that’s definitely not ideal. I understand your EarthLink email won’t scroll, and logging off/on keeps ending the chat.

Let’s try to fix this without logging you out:

1) Are you unable to scroll in your inbox list, in an individual email, or both? 2) Does the scroll bar appear at all, or is it there but just not moving?

If you’d rather not troubleshoot further, I can connect you with a live agent. Just let me know if you want to continue here or go straight to an agent. A live agent will be connected shortly. As a reminder, please do not send any confidential information in this chat. Tue 12:29 PM Live agent Tue 12:30 PM Hi! Thanks for contacting EarthLink, you’re chatting with Thola. I see your account was pre-verified and you're contacting us about your email account. if you could kindly confirm mobile number to further assist you. Tue 12:32 PM My Earthlink email will not scroll. Every time I am told to logoff and log back in, it also closes the Chat function. My email is [redacted] @mindspring.com. Not sending a phone number. Tue 12:34 PM I do apologize for this. Please stay connected while I connect you with our email support team. Tue 12:34 PM Would you please read what I have already said to CHAT before you ask me to do anything? Is anybody there? Tue 12:46 PM I do apologize for this. Please stay connected while I connect you with our email support team.

When I open my Earthlink email in Firefox there is a box at the top that says "Enhanced by Google" and the screen won't scroll. I talked to Earthlink support and they said it's a Firefox problem

For the past two days I haven't been able to get past the recaptcha on several sites (Facebook, Instagram). I have tried all the workarounds other users have provided and what Google has offerd to no avail. I'm also having a difficult time accessing my hotmail acct from Firefox as well. I don't seem to have this issue with either of these problems if I move to a different browser. Firefox has always been my main (and only) browser, yet more and more often I seem to have issues anymore. What the F is going on? Would appreciate any help I can get. Again, I've tried removing Ad Blockers from these sites and even turned off the 'Enhanced Tracking' thing on the address bar; none of this works.

Google maps displays a map and then, a few seconds later the map goes black. I found an archive thread called "Google Maps suddenly displaying black" where it is suggested to use ctrl+F5 to bypass the cache. That solution works but then, a few seconds later: Boom, the map goes black.

Seems to me that when the page is refreshed by a script in the map that whatever gets downloaded corrupts the map and then when the refresh occurs, the map goes black.

What ever this "corruption is" Firefox fails to display the content correctly. I have killed my cache, disabled extensions, used troubleshooting mode, switched to the "auto" system theme etc. The key combo is the only way to temporarily recover the map. I should also point out that I see differences in the map UI, it looks like Google updated the UI in maps.

Good day. For the last week or so, I've not been able to access my banking website login page. I've tried in Chrome, it works, but I prefer not to use that browser. I can get to the primary website, but when I choose the log in page, I just get a blank page. I've not had this issue before and I've been using Firefox and the same bank for years. Do you have any suggestions as to how I fix this?

I want to be able to make voice and video calls via facebook messenger using my PC camera and microphone but, the message I get is that "voice and video are not supported on this browser (Firefox/Mozilla) . It is supported on other browsers. I really don't want to switch browsers, I love firefox. I did find a couple possible fixes via advanced WebRTC settings but everything seems fine, i.e. it is clicked on true not false. I need this soon, can we get settings changed?

Two out of three banks/financial institutions that I deal with have said in the past week that if I want to use their websites, I should use Google Chrome. They don't outright say that they don't support Firefox, but that I will "get better results" if I use Google Chrome. Better results, like being able to login to their website (Bank 1: infinite reload of login page), or accessing some of their page (Bank 2: Some pages work, some say I have to sign in when I'm already signed in).

The communications with these banks occurred in the past week (Bank 1), and today (Bank 2). This was after months of their websites not working in Firefox.

While trying to use the bank websites: Windows 11, one year-old computer. Latest version of Firefox, 64 bit (150.0.0, then 150.0.1), "refreshened", cache cleared, cookies and site data cleared, Enhanced protection off, and Troubleshooting Mode off. Everything possible that can be done.

If banks don't want to make their websites usable with any browser other than Google Chrome, I can hate that, but I don't have a choice. I've used and recommended Firefox from its beginnings, but now I will have to give it up.

Maybe there is an easy way to keep everything synchronized between Firefox and Google Chrome so I can use one or the other in different situations, but it is frustrating for that to be necessary. There are other websites that I've encountered that have problems working with Firefox, but they were not necessary websites to use.

Hi, hope your day is going good. I Cant login to many sites and some will not fully load. As I was trying to login to amazon, I receive this error.

Generated by cloudfront (CloudFront) HTTP3 Server

Request ID: H_T4lOMX_Epq2QLTYAzXlv7zbvpyxO2oNYHw19bUYzo-dmtYsC6LYw==

Cant you help? I have no problems while using other browser. Thank you

I know I'm probably not in the right platform to be requesting a feature, but I hope you can add support for this website because I can't do video calls on facebook through firefox and I have to use a different browser to do so. Please add this feature as soon as possible. Thanks!

Why am I suddenly receiving this error message when signing onto explore.org live camera feed. Error message is "Playback isn't supported on this device". i am able to play other videos on you tube,etc. How can I fix this?

Cannot log in to Xcel Energy web page after resent Firefox update: the error code is The requested URL was rejected. Please consult with your administrator.

Your support ID is fa42d3aa-1a9d-4b8f-a478-529a34e84924 Error 403 - Forbidden F5 site: ch2-chi

Other web sites work fine.

I tried working with Earthlink support, but cannot get my mouse to work correctly in their webmail. This problem just started a couple weeks ago, and today it will not scroll at all. I opened the webmail in Edge and got it to work. There is a glitch somewhere.

How do I resolve scrolling issues (unable to scroll) on many websites. AI recommendations of clearing browsing history and cache have not been effective. Scrolling is possible using Google Chrome.

I get an "access denied" message when I do a search within a web site that I am connected to. Problem is with Fire Fox. Do not have the problem with google chrome.