Firefox Community Forum

How can I log into my account when Mozilla has locked it? You list no e-mail address, phone number, I have spent alot of time today trying to unlock my account? Why would I want to donate $ to Mozilla, when the customer service is so poor? My account username is [email address]. This is also my e-mail address. I would like to get my account unlocked so I can sync my passwords.

Thanks,

Joe

Hello! Since the latest update to Firefox (153, I believe) my Firefox has not worked. It starts up perfectly fine, but quickly freezes, becomes non-responsive, and needs to be closed. No matter how many times I attempt to open it, the same thing occurs. There’s been been occasions where it hasn’t frozen immediately so I have been able to turn off hardware acceleration as well as remove my theme and disable all my add-ons/extensions, but this has done nothing. Creating a new profile does not help, nor does trying Safe Mode: the same thing happens no matter what. I tried to reinstall the update, but this also did nothing. I haven’t yet tried to uninstall & reinstall or do a Firefox refresh as those are my last resorts and I won’t do them unless I’m sure they’ll make a difference. I haven’t downloaded any new extensions recently, and this only started happening after the most recent update. I’m not sure what else I can try at this point, and am very frustrated.

For the past few days when trying to use Google search on Firefox I get this message:

"Our systems have detected unusual traffic from your computer network. This page checks to see if it's really you sending the requests, and not a robot. Why did this happen?"

Then it makes me jump through several hoops to do a search on google.

This is a Firefox specific message as I can switch to Safari and there is no roadblock.

Is this happening to anyone else?

Any way to resolve?

Why this is a Firefox issue and not other browsers?

Hello, I am experiencing an annoying layout issue with the New Tab page in Firefox. The spacing between my Top Sites icons is way too large, making the grid look unnaturally stretched out and leaving too much empty space on the screen.Here is the weird behavior I noticed:When I run Firefox in Troubleshoot Mode (Safe Mode), the layout looks perfectly fine, tight, and compact — exactly how it used to be.If I use the "Refresh Firefox" feature, the compact layout returns to normal in the regular mode, but only temporarily.As soon as I launch Firefox in Troubleshoot Mode again and then switch back to the normal profile, the layout breaks once more, and the huge gaps between the shortcuts reappear. (the white bar is the safe mode)

now using 153.0.1 from old 140.13.0 but i do not see a home page icon so i can go back to the home page after visiting a web site such as facebook, etc. in settings i have Firefox set as default, but still do not see the little house icon for going to home page. How do I get the home page icon to appear somewhere with 153.0.1

Why does my office desktop Firefox version update every 2 or 3 time I start my browser? I click on browser and a popup box tells me its updating. The updates are short, 15 to 30 seconds and then the browser opens and runs normally.

I have no desire to interact with Google, Bing, or Perplexity, and as a rule I don't want outside parties (such as Firefox/Mozilla) deciding for me which search engines or other service providers I see advertising for. (And yes, seeing that "G" logo somewhere is advertising for Google.) I'm assuming that these companies are paying to be pre-loaded as search providers in Firefox, and I understand that Firefox needs this financial support if it's going to continue providing a browser.

After upgrading, I've always gone into the settings and removed these search providers - I don't want to see them offered as search options, and to be honest, I don't even want to see their names in the settings screens.

Now with Firefox 152, I find that I'm not able to delete these pre-loaded search providers anymore. I can turn off a switch to disable them, but there's no way to totally delete them from the list anymore. There's even a [in the documentation] which explicitly says that the pre-loaded search providers cannot be removed, only hidden.

'WHY can I not delete them?

Is there a technical reason, i.e. would the browser stop working if they were removed? Are some companies paying extra to not be delete-able, and it just happens that every one that's pre-loaded in Firefox 152 decided to pay the extra money? Or did Mozilla just make an arbitrary decision to reduce the level of control that users have over their own browsers?

For the past two days I haven't been able to get past the recaptcha on several sites (Facebook, Instagram). I have tried all the workarounds other users have provided and what Google has offerd to no avail. I'm also having a difficult time accessing my hotmail acct from Firefox as well. I don't seem to have this issue with either of these problems if I move to a different browser. Firefox has always been my main (and only) browser, yet more and more often I seem to have issues anymore. What the F is going on? Would appreciate any help I can get. Again, I've tried removing Ad Blockers from these sites and even turned off the 'Enhanced Tracking' thing on the address bar; none of this works.

I.m an 81 year old man , and It is very difficult for me to use the computer, and now you make it more difficult for me with this new addition of Thunderbird that makes it more complicated for me,My question is: can I continue using Firefox with out Thunderbird ( that I don't like it ) ?