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items dragged to overflow menu pop back out, will not stay there

items dragged to overflow menu pop back out, will not stay there - dunno how to fix this. Hate the "puzzle piece." Involuntarily upgraded to 115.25.0esr and it lost all… (read more)

items dragged to overflow menu pop back out, will not stay there - dunno how to fix this.

Hate the "puzzle piece." Involuntarily upgraded to 115.25.0esr and it lost all my bookmarks, addons, history. How do I know which profile was the most recent, before the update added a new profile? How do I find my addons from the previous version? history?

Asked by FireFoxSucks 5 months ago

Last reply by Eli Pinkerton 5 months ago

无法同步,必须让手机扫描,手机用火狐浏览器扫描后却提示不是火狐浏览器的扫描。哪个大聪明相出的必须手机扫描却不做好基本功能的?

无法同步,必须让手机扫描,手机用火狐浏览器扫描后却提示不是火狐浏览器的扫描。哪个大聪明相出的必须手机扫描却不做好基本功能的?

Asked by peixin_32 5 months ago

Last reply by Kiki 5 months ago

Xfinity Streaming

As of 7/10/2025, Xfinity Streaming does not open through Firefox. I much prefer Firefox to any other browser so I am a little mystified as to why all of a sudden Xfinity… (read more)

As of 7/10/2025, Xfinity Streaming does not open through Firefox. I much prefer Firefox to any other browser so I am a little mystified as to why all of a sudden Xfinity Streaming does not open. I receive my Comcast email through FireFox but when it comes to streaming content, the Xfinity logo just sits there and does not open.

Asked by Royce Saunders 5 months ago

Last reply by Denys 3 months ago

I lost all my usual tabs, after closing an unseen instance of firefox, opened by Mozilla.

Mozilla, in their infinite wisdom, sent me a note about something new in firefox, by displaying it in a new instance of Firefox. It wasn’t until I closed my normal sess… (read more)

Mozilla, in their infinite wisdom, sent me a note about something new in firefox, by displaying it in a new instance of Firefox.

It wasn’t until I closed my normal session, that I realised a new instance of firefox was also running, and shut it down on.

In shutting the new instance down after my usual session, it overwrote all my normal tab settings🤬

Q1. Are my normal tab settings recoverable? Q2. Why did Mozilla think it a good idea to open a new instance of Firefox to send me information, rather than simply open a new tab.

NB This is in Windows 11

Asked by GowerMick 4 weeks ago

Last reply by James 3 weeks ago

ESET on macOS Tahoe 26 breaks Firefox ENTIRELY!

I have over 100 open tabs spread over 4 Mac desktops. I can no longer access ANY of them after upgrading to macOS Tahoe 26 and installing ESET Cyber Security Pro. I've us… (read more)

I have over 100 open tabs spread over 4 Mac desktops. I can no longer access ANY of them after upgrading to macOS Tahoe 26 and installing ESET Cyber Security Pro. I've used ESET with Firefox for many years without ANY problems. But now I have to choose between uninstalling ESET and being unprotected in order to use Firefox AT ALL. Every single webpage is blacked out with the message below. ESET support says that Firefox needs to issue an update to fix this problem.

Asked by Xenu 2 months ago

Last reply by Valentin 1 month ago

every download gets stopped with "This file contains a virus or malware"

every download gets stopped with "This file contains a virus or malware", have to click on the file, then click "allow download" every time! I check the file with my an… (read more)

every download gets stopped with "This file contains a virus or malware", have to click on the file, then click "allow download" every time!

I check the file with my antivirus and it finds NOTHING!

Asked by v 1 month ago

Last reply by jonzn4SUSE 1 month ago

No paste as image in Outlook Web Access

When pasting an image from the clipboard in Outlook Web Access in Edge there's right mouse button option to "Paste as Image". This places the image inline. In Firefox t… (read more)

When pasting an image from the clipboard in Outlook Web Access in Edge there's right mouse button option to "Paste as Image". This places the image inline. In Firefox there's no option like this.

Safe mode (troubleshooting mode) doesn't fix this. Ctrl + V or Shift + Ctrl + V doesn't fix it. Shift RMB to get Firefox menu does show Paste and Paste without formatting but it doesn't paste any inline image.

I've attached a screenshot of Edge and Firefox with the Outlook context menu and Firefox context menu.

Firefox version: 140.0.4 (64-bit) Edge version: 138.0.3351.83 (Official build) (64-bit)

Asked by BlorgPidgeon 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

icloud sign in fails with firefox: "Failed to verify your identity. Try again."

Hi, I'm using Firefox 142 on Ubuntu 24.04. It's a fresh install. I cannot sign in icloud.com with Firefox even though it works with other browsers like Brave. I deleted a… (read more)

Hi, I'm using Firefox 142 on Ubuntu 24.04. It's a fresh install. I cannot sign in icloud.com with Firefox even though it works with other browsers like Brave. I deleted all cookies and site data and disabled extensions (KeePassXC). It doesn't help. I tried in new private window. No success. I copy my password from a password manager, so, no, I haven't mistyped it.

Here's what I do:

  1. Open Firefox and go to icloud.com
  2. Click on the "Sign In" button
  3. Enter my Apple-ID and click on the arrow on the right end of the "Email or Phone Number" field

At this point Brave behaves differently than Firefox. See below for how Brave behaves.

Firefox: -> A "Password" field appears (no buttons "Continue with Password" and "Sign in with Passkey")

  1. Enter my password and click on the arrow on the right end of the "Password" field

-> Error message "Failed to verify your identity. Try again" appears. See icloud.png

Brave: -> Two buttons "Continue with Password" and "Sign in with Passkey" appear. See icloud-with-brave.png

  1. Click on button "Continue with Password"

-> A "Password" field appears.

  1. Enter my password and click on the arrow on the right end of the "Password" field

-> 2FA code is sent to my iPhone -> "Two-Factor Authentication" form opens... etc. complete sign in successfully

Please help!

Unfortunately I cannot attach the HAR file from the login sequence because the password is included. However, I attached some screenshots from the Web Developer Tools. It seems to me that the login flow with Firefox is broken. I can't tell who's to blame, Apple of Firefox. The error message with Firefox is always the same, no matter whether I enter the correct password or rubbish. In Brave, however, there is a more precise error message when I enter a bad password. See icloud-with-brave-wrong-password.png

Asked by hg4vsq7k9h 3 months ago

Last reply by shop83 4 weeks ago

How do I disable the banner that pops up and says "press escape to exit full screen"?

I am so tired of the stupid banner popping up every time I put something into full screen, that says "press escape to exit full screen". Is there a way to disable that? … (read more)

I am so tired of the stupid banner popping up every time I put something into full screen, that says "press escape to exit full screen".

Is there a way to disable that?

I am on a windows 10 PC.

Asked by samuelcoral202 3 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

Deleting Bookmarks

I have Firefox installed on three Windows Desktop Computers. On one, I just cannot delete Bookmarks, no matter what suggestions I try. Verify Integrity of the database … (read more)

I have Firefox installed on three Windows Desktop Computers. On one, I just cannot delete Bookmarks, no matter what suggestions I try. Verify Integrity of the database produced no results. I do not, for a variety of reasons, sync bookmarks (or anything else) between the three installations. Experienced user that has spent far too long on what should be a simple issue.

Asked by Beowolf464 2 months ago

Last reply by Denys 1 week ago

Cannot receive FOX or CNN straming recently.

I have Verizon FIOS and have been able to receive cable channels on my laptop until recently. Now I cannot access them without a sign-in which leads to some sort of error… (read more)

I have Verizon FIOS and have been able to receive cable channels on my laptop until recently. Now I cannot access them without a sign-in which leads to some sort of error that I don't understand. Any help?

Asked by jbspe 2 months ago

Last reply by Denys 1 month ago

firefox only showing 7 days of history, need more

firefox used to have good history now it's only 7 days? i need to see more than 7 days, all of it being available is ideal. what prompted this - although i've been irked … (read more)

firefox used to have good history now it's only 7 days? i need to see more than 7 days, all of it being available is ideal. what prompted this - although i've been irked by it before - is needing to know how i got to a website, what was the search and/or tab spelunking that got me there? it's really important to know this. relying solely on google search (if that'll yield part of the trail) seems contrary to firefox ethos.

Asked by Parsnips 5 months ago

Last reply by Denys 5 months ago

It is asking me for a code

When I want to login with my Firefox account it asks me for a code as 2 factor but I can't remember that I ever signed up for 2 -factor . I have 2 apps fro 2 factor: goog… (read more)

When I want to login with my Firefox account it asks me for a code as 2 factor but I can't remember that I ever signed up for 2 -factor . I have 2 apps fro 2 factor: google and Microsoft but neither has Mozilla identification in it. I would like to sign up for 2 factor but it looks like someone already did that for me. What now?

Asked by Sijmen 1 month ago

Last reply by Denys 1 month ago

Unable to use ChatGPT-5 on Firefox

Hello, I’m experiencing an issue where I cannot use ChatGPT-5 in Firefox. When I log in and try to select or use GPT-5, nothing loads or functions properly. Other models… (read more)

Hello,

I’m experiencing an issue where I cannot use ChatGPT-5 in Firefox. When I log in and try to select or use GPT-5, nothing loads or functions properly. Other models like GPT-3.5 work normally, but GPT-5 does not respond.

I’ve already tried refreshing the page, clearing cache and cookies, and even disabling extensions — but the problem persists. Could this be a compatibility issue with Firefox? Any advice or support would be appreciated.

Thank you in advance for your help!

Asked by nattapongkhwanchai 4 months ago

Last reply by Denys 4 months ago