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All updates were disabled - Add-on "could not be verified for use in Firefox and has been disabled."

I saw a message that my Add-ons were disabled, and when I checked the Add-ons Manager , each of my many Add-ons had a message similar to: "1Password – Password Manager co… (read more)

I saw a message that my Add-ons were disabled, and when I checked the Add-ons Manager , each of my many Add-ons had a message similar to: "1Password – Password Manager could not be verified for use in Firefox and has been disabled. "

Some searches in the forums suggest that that this can be caused my a certificate at Mozilla expiring, I seem to be the only one with this issue at the moment. All of my Add-ons came through the Mozilla store .

I am using version 123.0.1 (64-bit) on OpenSUSE Leap 15.5, and as far as I can see all of my updates are current (and from the official sources.)

What should I do next? I expect I need to wait for a certificate update or something at Mozilla, but if/when that happens how do I verify it did and re-enable my add-ons?

Asked by `Lex 5 months ago

Last reply by cor-el 5 months ago

Firefox locks up after downloading file

Firefox runs fine most of the time. If I right-click to download an image, or click a link to download a PDF or other file, or Save HTML, I see the "Save file" dialog, cl… (read more)

Firefox runs fine most of the time. If I right-click to download an image, or click a link to download a PDF or other file, or Save HTML, I see the "Save file" dialog, click Save and then Firefox freezes up for a while, maybe a minute or two. Pages won't scroll. I can't switch tabs. I can bring up a different firefox window and it redraws its contents, but I can't scroll or do anything else.

This didn't happen a month ago, then one day after a system upgrade, it happens every time. I'm using FF 123.0.1 on Arch Linux. 64GB RAM, so it's not a memory shortage. I have upgraded one or two times more since the upgrade when this appeared. Chromium is not affected, Thunderbird is fine, and all other software continues to be fine as before, including when saving files. Only FF has this problem.

What is the problem and solution? Are there ways to gather more info to diagnose the problem, if needed?

Asked by Daren Scot Wilson 5 months ago

Last reply by zeroknight 5 months ago

pdf files fail to download from numerous sites

pdf files fail to download in Firefox, but not other browsers. In particular these sites: https://heinonline-org.ezproxy.socialaw.com/ https://1.next.westlaw.com/ https:… (read more)

pdf files fail to download in Firefox, but not other browsers. In particular these sites:

https://heinonline-org.ezproxy.socialaw.com/ https://1.next.westlaw.com/ https://www.medicare.gov/my/eMSN https://fc7.fastcase.com https://www.mlb.com/

However, I can download from non-password protected sites like:

https://www.irs.gov/ https://www.ssa.gov/ https://www.sec.state.ma.us/

Downloads work in other browsers. I've checked various items in the settings and none of them help.

I like Firefox, but if it won't, I will go elsewhere.

Asked by larsenlaw73 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

Youtube Firefox SLOW

YouTube has been so slow in Firefox. It just takes a ton of time for the video to actually play. It's just a spinning circle in a video. I can refresh several times and t… (read more)

YouTube has been so slow in Firefox. It just takes a ton of time for the video to actually play. It's just a spinning circle in a video. I can refresh several times and then it plays. I cleared my cache, history, data...etc everything from Firefox. That seemed to help for a bit. Then it just resulted back to being slow. It's just in Firefox. I played videos in Edge. It was fine. No issues. It's just FireFox. It started most recently too. It wasn't happening a week ago. I even tried going back to an old version of Firefox. Didn't help. Anyone know how to fix? Not using ad blockers either FYI. I just want videos to play normally and fast.

Asked by boohere21 2 months ago

Last reply by Guy Tech 2 weeks ago

Synchrony Bank statements

For years I was able to view my credit card statements on the Synchrony Bank website, as recent as last year. Today, I cannot view the statements. When I click on the li… (read more)

For years I was able to view my credit card statements on the Synchrony Bank website, as recent as last year. Today, I cannot view the statements. When I click on the link I get the blocked symbol. (red circle with a slash through it. I am able to view the statements on another browser, Chrome to be precise. What changed? Can it be remedied?

Asked by benb28 5 months ago

Last reply by zeroknight 5 months ago

non full screen video player bug exclusive to hulu.com

made this post on reddit too https://www.reddit.com/r/firefox/comments/1bhztyg/non_full_screen_video_player_bug_exclusive_to/ but notice how theres this weird color bar r… (read more)

made this post on reddit too https://www.reddit.com/r/firefox/comments/1bhztyg/non_full_screen_video_player_bug_exclusive_to/ but notice how theres this weird color bar right above the video player, this happens whenever i play anything on hulu.com. any solutions? thanks for any and all responses in advance :)

Asked by astrovink 5 months ago

Last reply by zeroknight 5 months ago

Can not upload CSV file

I created a one column spreadsheet with 91 entries in Excel. Then I did a "save as" and choose CSV (comma delimited). One the receiving website, I chose "Browse for file… (read more)

I created a one column spreadsheet with 91 entries in Excel. Then I did a "save as" and choose CSV (comma delimited). One the receiving website, I chose "Browse for file", selected the CSV file I juts created and clicked "Upload". I got an error saying it wasn't a CSV file and could not be uploaded. I tried it again (same file) using Microsoft Edge and it worked just fine. I uninstalled and re-installed Firefox and got the same failure as before. I'm running Windows 10 ver 22H2. I really don't want to use Edge. Is there a fix for this?

Asked by rcyr49 5 months ago

Last reply by cor-el 5 months ago

Super + key behavior

Hello there. I'm used to pressing Super(Win key) + Grave(`) to type "`" because the Grave key itself is a global shortcut for opening the terminal window. It works as exp… (read more)

Hello there. I'm used to pressing Super(Win key) + Grave(`) to type "`" because the Grave key itself is a global shortcut for opening the terminal window. It works as expected in the other applications, but not in Firefox input fields. If the site is capturing the key presses, it will handle the super + key as usual. For example, GitHub will surround the selected word with ` symbols on grave key press. This problem is not limited to super + grave, but any other letter. For example, Super + q is expected to produce the letter "q", but in Firefox it produces nothing.

I'm trying to identify why the Super + key behavior in Firefox is different from other systems and if I should open a bug or not. Maybe this is the same bug as https://bugzilla.mozilla.org/show_bug.cgi?id=1626609. Thunderbird has the same problem.

Firefox: 123.0.1

Asked by tenor 5 months ago

Last reply by cor-el 5 months ago

Can't get to Gmail

This is going to start out sounding like a Google problem, but please read the whole thing. I have a new Windows 11 Dell, and I normally run Firefox. When I wasn't able t… (read more)

This is going to start out sounding like a Google problem, but please read the whole thing. I have a new Windows 11 Dell, and I normally run Firefox. When I wasn't able to attach a file to a gmail email I went to Google Account Help. It suggested that I delete cookies and cache, which I have now done several times. Now the problem is that I can't get to Gmail from Account Help. I have deleted everything that Firefox History will let me delete, and no matter how I try to get to it I cannot get to Gmail. It keeps me in Google Account Help.

Here's why I think I have a Firefox problem. In frustration I opened MS Edge. It let me get to Gmail, and it let me attach the file to my email. It seems to me that if I were having a Google problem, it wouldn't matter which browser I was in. As soon as it saw my email address it would put me in the same place. That's my reasoning anyway.

Please Help!!!

Asked by MikeO175 5 months ago

Last reply by mahnoor mahnoor 5 months ago

Returning to the original web page returns the cursor to the top.

I'm running Firefox 123.0.1 on Linux Mint 21.2. Something changed after my last update. I visit a number of web sites at which I scroll down a window to a link, click on … (read more)

I'm running Firefox 123.0.1 on Linux Mint 21.2. Something changed after my last update. I visit a number of web sites at which I scroll down a window to a link, click on it to open it, read that link, and then return to the previous page. Examples are news sites like slashdot.org, associated press, or arcamax. Firefox used to return to the place in the original site page where I had clicked on a link. Now, it returns to the top of the original site page, and I have to scroll down again to where I had clicked on a link. I can right click on a link, open a new tab, and then close that tab, but that requires multiple clicks, and I used to just click/click. Is there a way to set up Firefox to go back to the previous behavior? Thanks in advance. ;

Asked by wmichaelb 5 months ago

Last reply by zeroknight 5 months ago

Widevine Content Decryption Module for firefox 123.0.1 on NetBSD 10

Hi All I have firefox 123.0.1 and don't have widevine! my OS is NetBSD 10 what's the best/easy'ish way to add this as channel 4 & 5 UK broadcaster require widevine in… (read more)

Hi All I have firefox 123.0.1 and don't have widevine! my OS is NetBSD 10 what's the best/easy'ish way to add this as channel 4 & 5 UK broadcaster require widevine installed and I can't find in the add-ons widevine!!!!

Asked by neil.morris4 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

Stopping **ALL** Website Pop Up Notifications

Hello, I'm looking to stopping **ALL** website Pop Up Notifications--NOT just selected ones. I've already gone to Privacy & Security-->Notificatications. This is … (read more)

Hello, I'm looking to stopping **ALL** website Pop Up Notifications--NOT just selected ones. I've already gone to Privacy & Security-->Notificatications. This is feature is totally pointless. This feature assumes you repeadily go to the same singular site that causes pop ups --not random site you visit. I did check off the button at the bottom "Block new requests asking to allow notifications." My issue is NOT, NOT seeking to block "permissions" (I have never seen or been asked by Firefox to 'allow permission for website notifications')--I'm seeking to stop ALL website pop ups notifications that intrusively just appear at the lower right corner. I don't understand why there isn't a single button to stop these intrusive and annoying pop up pushes??? It's a no brainer. I hope you can help with a solution. Thank you in advanced.

Asked by StevenB 5 months ago

Last reply by cor-el 5 months ago

Incomplete sync. Why didn't my tabs/site pages transfer? They were marked for syncing.

My Subject pretty well says it. I'm trying to transfer by syncing my desktop Firefox with the Firefox 124 on a newly installed Kubuntu on a new laptop. I have all these… (read more)

My Subject pretty well says it. I'm trying to transfer by syncing my desktop Firefox with the Firefox 124 on a newly installed Kubuntu on a new laptop. I have all these functions synced ON. The recent history but not the long-term history, passwords (thank heavens), and all bookmarks got transferred, but not the open tabs/pages. I've done the desktop sync followed by the laptop sync a few times, still without the tabs' transferring. How do i get those transferred?

Asked by FreeInformation 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

Bookmarks are automatically saved to Bookmarks Menu not selected folder

In Windows 11 on a new laptop: I save bookmarks to a selected folder but then each one always saves automatically to the Bookmarks Menu, not the folder. Then I have to fi… (read more)

In Windows 11 on a new laptop: I save bookmarks to a selected folder but then each one always saves automatically to the Bookmarks Menu, not the folder. Then I have to find it and move it to the folder I selected in the first place. How do I save directly to a folder??

Asked by amklingen 5 months ago

Last reply by cor-el 5 months ago

FOE Helper no longer working

Good Afternoon, the FOE Helper extension stopped working properly with its latest update 3.6.2.0, specifically the event assistants. I have rest Firefox and reinstalled t… (read more)

Good Afternoon, the FOE Helper extension stopped working properly with its latest update 3.6.2.0, specifically the event assistants. I have rest Firefox and reinstalled the FOE helper extension, still broken. It was working fine until the last update. Any ideas on how to get it working completely again?

Asked by slojoeguam 5 months ago

Last reply by Paul 5 months ago

I want to stop firefox from dowmloading files when I just ask to open them

I had this problem in my last computer and I wasn't smart enough to keep the answer. Every time I look at a file, firefox downloads a copy even though all I asked to do … (read more)

I had this problem in my last computer and I wasn't smart enough to keep the answer. Every time I look at a file, firefox downloads a copy even though all I asked to do was open it. What do I have to do to stop the downloads?

Asked by Dick39 5 months ago

Last reply by Terry 5 months ago