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I can't create an account in the browser

The profile could not be created. The specified entry may not be writable. [Exception... "The component returned an error code: 0x80520015 (NS_ERROR_FILE_ACCESS_DENIED) [… (read more)

The profile could not be created. The specified entry may not be writable. [Exception... "The component returned an error code: 0x80520015 (NS_ERROR_FILE_ACCESS_DENIED) [nsIToolkitProfileService.createProfile]" nsresult: "0x80520015 (NS_ERROR_FILE_ACCESS_DENIED)" location: "JSframe::chrome://mozapps/content/profile/createProfileWizard.js::onFinish::line 236" data: none]

Asked by herriingbone 5 months ago

Last reply by James 5 months ago

Firefox is blocking access to my ins account

'Some time ago I suddenly stopped being able to log into my Aetna health account on the Aetna web site. When I typed in my user ID and password I get the following messa… (read more)

'Some time ago I suddenly stopped being able to log into my Aetna health account on the Aetna web site. When I typed in my user ID and password I get the following message: "System temporarily unavailable. Please try again later." It's been like this since last March.

I just now tried logging in on my IPad and Microsoft Edge and had no problem logging with either one. This means that Firefox has to be causing the problem.

How do I fix the problem?

Asked by Scott Miller 5 months ago

Last reply by markwarner22 4 months ago

Replacing old email address

I started with Firefox in 2000. I listed my email as [edited] @sbcglobal.net. It appears that company was bought out by another provider (ATT?). I need to remove sbcgloba… (read more)

I started with Firefox in 2000. I listed my email as [edited] @sbcglobal.net. It appears that company was bought out by another provider (ATT?). I need to remove sbcglobal and replace it with a new email address but to do so I need a code, but Mozilla will only send it to the sbcglobal site. How can I change? Thanks in advance

Asked by Thomas O'Connor 5 months ago

Last reply by James 5 months ago

who signed on to my account

I had an account sign in at 4:30 today. from a windows user. That was not me... can you tell me where it came from? Your Mozilla account was used to sign in Firefox on… (read more)

I had an account sign in at 4:30 today. from a windows user. That was not me... can you tell me where it came from?


Your Mozilla account was used to sign in Firefox on Windows 10 Thursday, Dec 12, 2024 9:33:37 PM (GMT)

Asked by jasonmaedj 5 months ago

Last reply by James 5 months ago

Unable to donate

I have a Mozilla/Firefox Account, but when attempting to set up a monthly donation, the message says, ". . .Is this the right email address? We couldn’t verify that this … (read more)

I have a Mozilla/Firefox Account, but when attempting to set up a monthly donation, the message says, ". . .Is this the right email address? We couldn’t verify that this email address is able to receive mail."

It is the same email address used on the Firefox Browser and accessable with a password, so I'm puzzled as to why it is questioning the ability to validate the email address.

Please help. I would very much like to donate.

Kind regards. Joe

Asked by binaryjoe 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

I can login to my account, but I still LOST it!

I tried to login to my account with my email address, but it pops out to ask mw to create a new account. How wierd is that?! I follow the previous registration confirmati… (read more)

I tried to login to my account with my email address, but it pops out to ask mw to create a new account. How wierd is that?! I follow the previous registration confirmation email last year and trace my account. I can clearly see that the email address is the one I try to login with. how is that happen? can i get my data back?

BTW, I create the recovery key through the website. The problem is how I login my account in the APP.

Asked by qiangzeng.phy 1 month ago

Last reply by Phyo Zeng 1 month ago

suspicious activity in my gmail

While browsing my Gmail Inbox i notice a old email i got confirming a login, but i never logged in into one of your websites infact this is my first time hearing about mo… (read more)

While browsing my Gmail Inbox i notice a old email i got confirming a login, but i never logged in into one of your websites infact this is my first time hearing about moz://a i just now log in to let you know, this might be a attacker that is secretary getting information while using fireFox,

I repeat i never logged in your services, these aren't from me

Asked by Ham 4 months ago

Last reply by Paul 4 months ago

Firefox account compromized

Hi, When I got up this morning, I receved an email that a new device was logged in to my firefox account before an hour or so. All my passwords are synced to firefox ac… (read more)

Hi,

When I got up this morning, I receved an email that a new device was logged in to my firefox account before an hour or so.

All my passwords are synced to firefox account. I am afraid and want to know what all information is stolen. I immediately removed old devices from accounts page under connected services. However, I see peculiar - 'unknown' device which I can not sign out.

Asked by Mayank Kumar Chaudhari 4 months ago

Last reply by James 4 months ago

Created an account with the wrong email address but the email is active.

Hello, I am new to Firefox and accidentally opened an account with the wrong email address. A code was sent to an active email address that I don't own. I created a sec… (read more)

Hello,

I am new to Firefox and accidentally opened an account with the wrong email address. A code was sent to an active email address that I don't own. I created a second account which is the one that i'm asking this question from.

My question is how I secure this account from being used by the other email account I accidentally had my code sent to?

Thank you for help.

Asked by jnbegay 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

Office 365

I cannot log into Office 365 emails or Sharepoint online. I get the following message: AADSTS165000: Invalid Request: The user session context is missing. One or more of… (read more)

I cannot log into Office 365 emails or Sharepoint online. I get the following message:

AADSTS165000: Invalid Request: The user session context is missing. One or more of the user context values (cookies; form fields; headers) were not supplied, every request must include these values and maintain them across a complete single user flow.


Troubleshooting details If you contact your administrator, send this info to them. Copy info to clipboard Request Id: 7277419f-5dbc-418d-90d7-2820331b0f00 Correlation Id: 731d66a1-3005-6000-fd80-5513a5ed6511 Timestamp: 2024-11-21T17:00:26Z Message: AADSTS165000: Invalid Request: The user session context is missing. One or more of the user context values (cookies; form fields; headers) were not supplied, every request must include these values and maintain them across a complete single user flow. Flag sign-in errors for review: Enable flagging If you plan on getting help for this problem, enable flagging and try to reproduce the error within 20 minutes. Flagged events make diagnostics available and are raised to admin attention.

Asked by samuel.fontanez 5 months ago

Last reply by cor-el 5 months ago