Firefox Support Forum

why do you stalk and bother the users? i do not want to update! without warning you alter things i do not want you to alter. you take things out so people have to use risky 3rd party addons.

I have been receiving the following error code 'PR_END_OF_FILE_ERROR' on several website on my Firefox browser. Sometime, not all the time, I get the same error message while trying to use YouTube, while other times the site loads but says that I am offline and no internet connection. I have done all of the fixes that they say to use online and nothing seems to work. YouTube will occasionally work but none of the thumbnails will show up. Then there are other site that work fine.

Is there a Firefox setting that automatically clears cookies? When I turned my computer on, it had been cleared of cookies since the last time I had it on a few hours ago, but I didn't do it. No one else here to use the computer but me. I don't want cookies cleared automatically. How do I change it back to manual? I use Firefox Browser 120.0

thank you

I uninstalled Firefox which I had been using for years because when I tried to open it yesterday it said the file was corrupted and unreadable. I installed Firefox today but it didn"t import my bookmarks from the previous version of Firefox. I have windows 10

I am running Mozilla Firefox on two laptops each of which is running Ubuntu Linux 22.04 LTS. In both cases Firefox is installed by the Debian/Ubuntu 'snap' program.

On the first of these two machines -- the only less frequently used or updated -- "About Mozilla Firefox" shows that I am running:

Firefox Browser 118.0.2 (64-bit) Mozilla Firefox Snap for Ubuntu canonical-002-1.0

On this machine I see this on the command-line:

Calling: '$ ls -ltr /snap/slack' shows that the current 'snap' is 113, created Nov 1. The date on the symlink between '/snap/slack/current/ and '113' is Nov 9, suggesting that I was prompted to run 'snap' and upgrade Firefox on Nov 9.

On this first machine, Firefox is performing as intended.

On the second machine, however, a more recent version of Firefox is blurring photos on at least one important website. (As far as I can tell, all other rendering of web pages is satisfactory.) The information on the second machine is:

Firefox Browser 120.0 (64-bit) Mozilla Firefox Snap for Ubuntu canonical-002-1.0

From this machine's command-line:

$ ls -ltr /snap/firefox total 0 drwxr-xr-x 7 root root 201 Nov 6 18:34 3358 drwxr-xr-x 7 root root 201 Nov 16 17:34 3416 lrwxrwxrwx 1 root root 4 Nov 23 21:37 current -> 3416

This suggests that Ubuntu build build 3416 on Nov 16 and that I was prompted to install it on Nov 23. That's 2 days before I am writing this bug report, and that duration is roughly the duration in which I have observed this blurring problem.

The problem occurs at this website:

https://www.washingtonpost.com/

On this page, the photos are all in sharp focus and everything else is being rendered as expected. See: Screenshot from 2023-11-25 17-02-46.png

However, if I right-click on any URL or photo on the home page to take me to the page for a specific article, I get a blurred photo. Example:

https://www.washingtonpost.com/health/2023/11/25/zoom-fatigue-brain-heart-effects/

Note how blurry this photo is. See: Screenshot from 2023-11-25 17-03-39.png

This blurriness does *not* happen with the older version of Firefox on my first machine. My inference is that there was some change between 118.0.2 and 120.0 that is failing to correctly process data coming from this website. Suggestions?

Whenever I attempt to watch something on any streaming service, I get an error message from the streaming service and a note from Firefox saying "The WidevineCdm plugin has crashed." I have tried to solve this problem a number of ways, but have unable to find a solution.

My best guess is the problem is due to the most recent WidevineCdm update, as in the plugins settings the most recent update for the plugin was on 10/21/23, which is shortly before I first noticed the problem. I did test out various streaming platforms on other computer browsers (Chrome and Microsoft Edge) — they gave the same website errors as I got on Firefox, but those browsers did not indicate the cause or suggest which plugin failed. I additionally tested out desktop apps for some of the streaming platforms; they work fine without any issues, but unfortunately the main streaming platform I use doesn't have a desktop app and only works in browser.

My computer is a Lenovo Yoga 9i, it's running Windows 11, and everything is up-to-date.

The methods I have tried to fix this issue with, to no avail: - submitted crash reports - toggling the "play DRM restricted content" options in Firefox, and toggling whether or not the WidevineCdm was activated, closing the browser between each toggle of options - clearing Firefox's cache - running Firefox in troubleshooting mode to make sure it wasn't a different extension interfering with it - tried running Firefox in compatibility mode - tried to find support from the people who made WidevineCdm, but apparently they don't do end-user support - deleting the WidevineCdm manually from the program files for Firefox and Chrome (since Firefox says the plugin is from Google), and then reinstalling it via the chrome components page. This briefly lead to the message on the plugin page that WidevinceCdm would "begin installing shortly." It seemed frozen like that for a good while, but then I tried clicking the "check for updates" and that message disappeared, and it went back to crashing when I tried using a streaming service. - uninstalling both Chrome and Firefox, restarting the computer, then reinstalling both browsers

As far as I can tell, the plugin comes automatically installed in the browser, and there isn't an alternate plugin for decrypting DRM-restricted content. If there's a way to set the WidevineCdm to a previous version before the update that's crashing it, I haven't found it, but I am no expert in computers or coding, and my guess about it being caused by the recent update could be wrong too.

I'm at my wit's end here, any help fixing this problem is greatly appreciated.

Long time Firefox user on Linux. Password manager has never saved passwords, but I just lived with it. Recently, I tried setting a primary password, and now I can't log in to eBay, or Mozilla. On eBay, I type my user ID and the continue button is greyed out. On Mozilla, now I get "Local storage and cookies are required", but I DO have them turned on. I tried to change/set the Primary Password, and I get "Unable to change Primary Password". Is there a file protection/privilege problem? How can I track this down? Thanks, Jon

Windows 10 volume slider stops working after every firefox update. Have to restart windows 10 explorer to make it work after every login. It will start working again on it's own after the next windows update until I click on the firefox update again.

From the main opening screen on the right hand side ( Pic1 ) click on the three horizontal lines Tab. Go down to "Bookmarks" listing (Pic2) Click on " Bookmarks " to open and it gives you Pic3.

At the bottom of Pic3 is " Recent Bookmarks " and it lists ALL the previous bookmarks that have been opened.

Question - I do not want that list displayed, How / Where do you disable it in Firefox ?

Other people who have posted this question have had individuals just saying " Right click " on the bookmark and delete. That not only deletes it from the recent bookmarks list BUT also from the Actual Bookmarks!

So.... not a good idea.

I have spent over an hour searching the internet and the Firefox settings trying to figure it out.

Please help. Many thanks David

The problem is:

1. in Firefox browser with a saved to hard drive file the HTML file is default to Firefox and on double clicking goes into the mask (incomplete missing graphics) 2. click on desired filed nothing happens 3. reset to MS edge as the default browser and functionality is there...

Is there a setting in Firefox that I am not seeing?

Thanks

Firefox seems to be hanging up my computer every once and awhile. Why I think FF, if I am able to kill it with task manager- all is well. Prior to that system is pretrty much locked up, sometimes can't even get task manager running. Also, about twice a week I get a message from FF about oops your Foxnews tab has stopped., please send report. I haven't sent report, just do a reload.

I have run 3 virus checkers, chkdsk and sfc /scannow and all are okay no virus, disk or system files missing.

Thinking of switching browsers for awhile?? Then seems there is a place in profile that has passwords, but I forgot where. Maybe I could download a completely new copy of firefox and keep my profile?? Then again maybe my profile is messed up.

Any suggestions the best way to get a completely new copy of FF??

On Windows 10 current release and now FF 119.0. Down to using Flagfox, Malwarebytes Browser Guard, tab reloader, undo close tab, web threat shield (webroot). Was for years using Noscripts, but stopped it for the last few weeks. Actually I stopped Malwarebytes Browser Guard, web threat shield and noscripts and still got hung up. That only left Flagfox, undo close tab and tab reload running as addons.

When I do a Google search, the icons/buttons for Web, Images, Shopping, etc. do not display correctly. I can only see the tops of the buttons. I tried disabling my plugins but that didn't help. I launched FF in troubleshooting mode and that still did not resolve it. So far, I've only found two ways to fix it. I can either view it in a private window or I can use the User Agent Switcher plugin to force it to Chrome. This is something that just recently started, probably beginning with v119 or even 119.01.

Hi, I have a problem as my Facebook keeps freezing on Mozilla when I try to add emojis to a post, I have tried all the recommended actions but the issue still persists but it works normaly on MS Edge when I perform the same actions. Help !

Firefox no longer allows me to post a message on Youtube, I can click someone else's message and reply to them I just can not post a new message. I can however post a message while using Chrome.

I am receiving the following error message when I try to Manage Autoship on Chewy.com:

The page isn't redirecting properly"

"Firefox has detected that the server is redirecting the request for this address in a way that will never complete."

• This problem can sometimes be caused by disabling or refusing to accept cookies."

This had not been an issue previously. What can I do to fix it?

I was also blocked from downloading Chrome. Was this caused by last update?

Thanks for your help!

I have the e-edition app for my newspaper on my PC. This allows me to read an electronic version of our daily paper. One feature of the app is to be able to print parts of the paper such as the crossword puzzle. When selecting to print the selected section, the section displays in a pop-up which it should. However recently when using Firefox the pop-up displays twice. And when printing again, the pop-up opens three times and then four times and then five times. I can get it to print ok from the last displayed pop-up and then I just have to close all the other pop-ups.

When using this app with Google and Edge this does not happen so I was wondering if there is a setting in Firefox that needs to be changed. Turning off pop-ups doesn't help in that I get the same of screens displayed telling me pop-ups have been disabled.

This odd behavior only began a few weeks ago.

Thanks, JB