Showing questions tagged: Show all questions
  • Solved

Youtube does not work

Youtube does not work. It shows somekind of default page that is essentially blank. It does say: "Try searching to get started" and "Start watching videos to help u… (read more)

Youtube does not work. It shows somekind of default page that is essentially blank. It does say: "Try searching to get started" and "Start watching videos to help us build a feed of videos you'll love."

But it will not respond when I attempt to search anything.

Asked by Barry Soetoro 4 weeks ago

Answered by Rustler40 3 weeks ago

  • Solved

Extreme memory usage after update

Hi, after latest update just now, the browsers uses up to 45gb of ram within a few minutes! Not sure what it is, I am on MACOS Sequia Version 15.6.1 (24G90) macbook pro M… (read more)

Hi, after latest update just now, the browsers uses up to 45gb of ram within a few minutes! Not sure what it is, I am on MACOS Sequia Version 15.6.1 (24G90) macbook pro M1

Asked by Ejecatl 4 weeks ago

Answered by Ejecatl 3 weeks ago

  • Solved

Viruses

I attempted to put in an address of what I thought was a website today on mozilla. I soon found out that it was not available or a proper website. Now I am getting ala… (read more)

I attempted to put in an address of what I thought was a website today on mozilla. I soon found out that it was not available or a proper website.

Now I am getting alarming notices with heading Mozilla Firefox all via what looks like an Indian website, saying 1. Click to secure your 2. Trojan detected Fix it now. 3. Critical Error. Click here to remove them.

I have not clicked on any part apart from the x top right to remove the notifications. I can send photos of them

I have scanned with my Windows Security repeatedly and nothing.

Max

PS. The messages are obstinate to remove and it takes effort to x them.

Asked by atmaxwel 1 month ago

Answered by jscher2000 - Support Volunteer 1 month ago

  • Solved

Add Shortcut Button Missing

I noticed recently that my 'Add Shortcut' button has disappeared. I've been through other articles and they were of no help. I have 4 rows selected for shortcuts so there… (read more)

I noticed recently that my 'Add Shortcut' button has disappeared. I've been through other articles and they were of no help. I have 4 rows selected for shortcuts so theres no reason for it to be gone.

Asked by Cruz Ramos 1 month ago

Answered by Denys 1 month ago

  • Solved

How to I stop Profile feature?

I was interested in seeing how the profiles worked so I clicked yes to creating one, but once I set another one up I realised I would have to use a separate Mozilla accou… (read more)

I was interested in seeing how the profiles worked so I clicked yes to creating one, but once I set another one up I realised I would have to use a separate Mozilla account on it and I would prefer to keep everything on one browser and account. I tried to delete the profiles but it said it would delete all my bookmarks and data, is there any other way to hit undo or something and go back to the way it was before (without profiles)?

Asked by Kalena 4 weeks ago

Answered by TyDraniu 4 weeks ago

  • Solved

Clear search history

Problem: Cannot clear history from Firefix Started with Menu and clear recent history. Looked everyplace there was information about history. Tried removing individual e… (read more)

Problem: Cannot clear history from Firefix Started with Menu and clear recent history. Looked everyplace there was information about history. Tried removing individual entries. Ran Malwarebytes. Dell XPS 8960 with Windows 11 less than one year old. No response with any steps I take. Also, there are no error messages. I am unable to clear history no matter which tools I use. No error messages. All the suggestions I tried had no effect. Used Troubleshoot Mode in Firefox.

Oddly, I tried my older Dell Inspiron 3650, with Windows 10, and clear history works like it should. 

Used Troubleshoot Mode in Firefox. So far, all the advice goes down the same path; history, clean recent history, manage history, etc.. Tried refreshing and today I deleted Firefox app and reloaded. No improvement. Results same with Verify Integrity > Task: checkIntegrity - Unable to fix corruption, places.sqlite will be replaced on next startup > Task: checkCoherence - The task queue was cleared by an error in another task. > Task: expire - The task queue was cleared by an error in another task. > Task: vacuum - The task queue was cleared by an error in another task. > Task: stats - The task queue was cleared by an error in another task. > Task: _refreshUI - The task queue was cleared by an error in another task. Please help... Rangercarol

Asked by rangercarol 3 weeks ago

Answered by TechHorse 3 weeks ago

  • Solved

ups.com tracking services not working on Firefox

Hi! What goes wrong with a simple tracking request on the UPS website? Try my actual case with the following link: https://www.ups.com/track?tracknum=1ZA06B736800244687… (read more)

Hi!

What goes wrong with a simple tracking request on the UPS website? Try my actual case with the following link: https://www.ups.com/track?tracknum=1ZA06B736800244687&loc=fi_FI&requester=QUIC%2F/ The response in Finnish is always: "Emme voi suorittaa seurantapyyntöäsi tällä hetkellä. Yritä myöhemmin uudelleen." A quick and dirty translation is: "We cannot execute your request right now. Try again later".

This is an everlasting problem. But try the exactly same link on Chrome or Edge, and it works fine.

Best regards, Tom Lindeman Helsinki, Finland [edited email from public community support forum]

Asked by tom.lindeman 3 weeks ago

Answered by Denys 3 weeks ago

  • Solved

performance problems while streaming since the last update (144.0.2)

since the uptate to version 144.0.2 I have two problems. the first one is async streaming on platforms eg. youtube or netflix. The videos take a very long time to load. E… (read more)

since the uptate to version 144.0.2 I have two problems. the first one is async streaming on platforms eg. youtube or netflix. The videos take a very long time to load. Even if a video has already preloaded and I skip to that area, the video takes an extremely long time to load again. The 2nd problem i have in livestreams eg. live-TV or twitch. The loading time is very long. It is so long that many livestreams are doesn't even able to start. So, it is no longer possible for me to watch livestreams on Firefox. what i've done to fix it: - I deactivated all Add-on's and deleted all browser Data - I made a new profile and deleted the old ones - I reinstalled Firefox

Nothing worked. so pls can you help me that I can use Firefox normally as usual? (sorry for my bad english, I'm from Germany)

Asked by skywalker1001 3 weeks ago

Answered by George Kitsoukakis 3 weeks ago

  • Solved

Translation errors from Japanese to English of some Imperial Years in Mozilla Translation

Dear Mozilla Translation team, I have noted translation error of of some Imperial Years: Web page: https://www.jpo.go.jp/resources/report/takoku/zaisanken_kouhyou.htm… (read more)

Dear Mozilla Translation team,

I have noted translation error of of some Imperial Years: Web page: https://www.jpo.go.jp/resources/report/takoku/zaisanken_kouhyou.html See subheadings: ... 平成30年度研究テーマ一覧 => List of research topics for FY2018 [ Correct: 平成30 Heisei 30 correspond to 2018] 平成29年度研究テーマ一覧 List of research themes for FY2017 (correct) ... 平成24年度研究テーマ一覧 List of research themes for FY2012 (correct) 平成23年度研究テーマ一覧 List of research themes for FY2013 (incorrect, should be 2011) 平成22年度研究テーマ一覧 List of research themes for FY2010 (correct) ... 平成19年度研究テーマ一覧 List of research themes for FY2007 (correct) 平成18年度研究テーマ一覧 List of research themes for FY2018 (incorrect, should be 2006) 平成17年度研究テーマ一覧 List of research themes for FY2017 (incorrect, should be 2005) 平成16年度研究テーマ一覧 List of research themes for FY2004 (correct) https://www.jpo.go.jp/resources/report/takoku/zaisanken_kouhyou.html Interestingly, the same errors of translation error of Imperial Year is also JP-RU language translation pair. Best Regards, Aleksandr

Asked by abelinskiy 1 month ago

Answered by abelinskiy 1 month ago

  • Solved

Can no longer log into Bank of america online banking on Firefox on my computer

Password box is not live. Works fine on Safari. Works fine on the other (older) computer on Firefox. Only site I am having problems with today. (Know there was a big prob… (read more)

Password box is not live. Works fine on Safari. Works fine on the other (older) computer on Firefox. Only site I am having problems with today. (Know there was a big problem yesterday. Only started 10/21. Running an M1 Mac Mini Firefox 144.0 (aarch64). Mac is running Sequoia 15.6.1.

What do I have to do to get it back up and running? I would rather not have to change the password if i don't have to.

Many thanks for your help.

Asked by eperless 1 month ago

Answered by eperless 1 month ago

  • Solved

Imported book marks

I've switch to a new computer and exported and imported my book marks, in json file. I can see them in the library, but I don't know how to get them to display on my sid… (read more)

I've switch to a new computer and exported and imported my book marks, in json file. I can see them in the library, but I don't know how to get them to display on my sidebar. Help? thanks brian

Asked by brunau8 1 month ago

Answered by George Kitsoukakis 1 month ago

  • Solved

bookmarks & passwords to new computer

Hello, I just purchased a new desktop computer. I have passwords and bookmarks that I would like to move over to the new computer. Can this be done or do I have to man… (read more)

Hello, I just purchased a new desktop computer. I have passwords and bookmarks that I would like to move over to the new computer. Can this be done or do I have to manually move each item. It would be so much easier to recapture all. Thanks for you help.

Asked by pyadkins 1 month ago

Answered by Paul 1 month ago

  • Solved

Profile Manager

I am trying to set up a profile however when I click the account icon the profiles menu item does not show up like it says on the manage firefox profiles guide. I am upda… (read more)

I am trying to set up a profile however when I click the account icon the profiles menu item does not show up like it says on the manage firefox profiles guide. I am updated to latest firefox version.

Asked by jaffarnaqvi2006 1 month ago

Answered by Agent virtuel 1 month ago

  • Locked

Multiple processes

I have been using Firefox for many, many years. As of late I find it is constantly slowing or freezing and when I check with taskmanager I find Firefox has opened and is… (read more)

I have been using Firefox for many, many years. As of late I find it is constantly slowing or freezing and when I check with taskmanager I find Firefox has opened and is running as many as 85 processes. I have tried the recommended methods of limiting it...but the performance options do not provide the ability to limit processes as set out in the instructions....and changing the browser.tabs.remote.autostart to false also did not work. If I can't fix this, I will have to stop using Firefox. I am using version 144.0

Asked by drw353 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

  • Solved

notifications

I keep getting 'notifications' from Mozilla Firefox that McAfee has discovered a virus, Trojan, and other things. They come on the lower right corner of my screen and th… (read more)

I keep getting 'notifications' from Mozilla Firefox that McAfee has discovered a virus, Trojan, and other things. They come on the lower right corner of my screen and the address d3mj6kghubcc73dtudhg.kaironero.co.in is along the bottom of the notification. The notifications pop up every time I turn on my computer and go into Firefox and they just keep coming after I dismiss them. They are in small rectangles and have Mozilla Firefox written across the top left and say that McAfee has discovered.... Are they legit or are they spam and how do I stop them? I don't have McAfee installed on my computer which is a desktop. Please help--this is driving me crazy!!!

Asked by BJRW 1 month ago

Answered by James 1 month ago