Firefox Community Forum

I was not given a VPN setup on restarting Firefox, and have no VPN icon in my toolbar. I have tried using customise toolbar, but there is no VPN icon to add back. Version 150.0, automatically opened to "What's New in Firefox 150" on starting Firefox, just without a new VPN icon. Thanks

I get scam messages that say "Trojan virus detected!" on Mozilla Firefox which I cannot delete. I have run antivirus scans which show there is no virus or malware. I have shut down the desk top. How can I go to reinstall Mozilla Firefox default settings or do you have another solution?

I use Free Download Manager v3.97 along with FF Free Download Manager extension v3.22 to download files from Easynews.com. This issue may have nothing to do with Firefox except that the problem started a couple of days ago about the time 1.46.0 was installed.

When I right-click to download a video file, FDM is configure to automatically start the download. But downloads are not starting automatically now. FDM just shows the download with an hour glass figure. I have to manually stop then start the download.

Window 11 PC.

I have received 3 system alerts, all from Mozilla Firefox (I use Firefox as my default browser). 1) System is infected!---click on d45n9f8ko90s738b610.gsx-protect.co.in 2) ZEUS.2020 Trojan detected--with same directed site 3) System Alert!---with same directed site.

I use McAfee as my security system. They recommend going to Firefox settings and disallowing random site connections. How do I get my system running again.

Latest McAfee scan shows 45 entries deleted and 2 browsers reset

For some time now, when opening Firefox, I do not find the tabs I opened in the previous session. I've checked that the "Open previous windows and tabs" box is checked, but it didn't help. I uninstalled Firefox and reinstalled it from a fresh .EXE file, but that didn't work either. I've searched for resources on the subject but haven't found a solution to my problem. I should mention that I'm not a computer expert and I'm not exactly young any more.

Can anyone help me?

Thanks in advance.

Received invite for Free 50 VPN email, clicked on the "Turn it on" button it opens up Mozilla Support page nothing shows up in right corner of browser. I live in California in the USA and it doesn't And I made sure I was signed in, have Windows 11, I have Firefox version 150.1 Anything I'm missing here ? I have Ad Blocker an turned that off thinking that might cause it. I'm no computer wiz so maybe I missing something ?

I just wanted create Account recovery key to keep my account more secure. So I did that + updated my password.

Now when I open the browser, it says account disconnected and that I need to create a new profile. I did that, but it started syncing from old chrome account with old extensions, bookmarks etc. Plus bookmarks from my phone.

I try to sign in and create new profile with the original profile settings that I want. But it keeps saying "This profile was previously synced to a different account". And now that I saved the bookmarks and made a third, fourth profile. Those don't work as it wants me to sign in. Only the 2nd profile that Firefox made me create which has the old extensions, bookmarks etc. It is missing a lot. So now I am just stuck in create profile loop. And cant use the one I want because I wanted more security? Do I need to uninstall and install again, would that help? I wish there was someone to talk to help me. I just want to use my original profile that I used earlier today to update the security settings.

Site: https://www.thegamer.com Firefox refuses to load the site, it does not even show the certificate when clicking on the lock. Using the certificate manager, add exception does not work too, it just refuses to store the certificate. But at least THERE I can VIEW the certificate, which proves it is valid and FIREFOX is at fault:

https://www.ssllabs.com/ssltest/analyze.html?d=www.thegamer.com&latest shows "IO exception" when trying to check the CRL, but gives an A+. Yet Firefox does not even give me the "Continue anyway" possibility. This it tiering, I hate using google chrome based browsers, but of course, it works there. Server 2025, only MS-defender at its default settings.

Subject Name Common Name thegamer.com Issuer Name Country US Organization Let's Encrypt Common Name E8 Validity Not Before Mon, 13 Oct 2025 23:03:42 GMT Not After Sun, 11 Jan 2026 23:03:41 GMT Subject Alt Names DNS Name

• .thegamer.com

DNS Name thegamer.com Public Key Info Algorithm Elliptic Curve Key Size 256 Public Value 04:0E:95:16:C4:A2:23:9D:81:AD:D7:70:4C:4B:A5:F7:68:0E:33:E2:A0:1C:81:6D:0F:1C:F5:C8:EF:5B:C8:64:AD:15:86:5D:5E:E6:FA:A6:DB:41:86:A5:F0:28:7A:45:F4:8D:75:B3:18:43:E9:0F:7C:75:10:AE:F8:A0:04:7B:D5 Miscellaneous Serial Number 06:6C:A7:00:7C:ED:C0:50:E2:FD:4F:6C:A0:8C:0F:86:2B:AD Signature Algorithm ECDSA with SHA-384 Version 3 Download PEM (cert)PEM (chain) Fingerprints SHA-256 D0:D5:E8:73:9E:6D:B1:2D:EC:5D:47:0D:70:BF:58:1C:AC:A5:D3:89:20:6D:54:15:09:E8:42:9C:82:F7:4F:8F SHA-1 53:E6:54:B5:37:0F:4B:23:BE:73:8A:6B:37:6B:BE:A6:A5:86:E4:5B [This extension has been marked as critical, meaning that clients must reject the certificate if they do not understand it.] Basic Constraints Certificate Authority No [This extension has been marked as critical, meaning that clients must reject the certificate if they do not understand it.] Key Usages Purposes Digital Signature Extended Key Usages Purposes Server Authentication, Client Authentication Subject Key ID Key ID 53:6A:02:33:30:1C:AD:4D:3B:F2:9F:4D:6D:E4:33:26:31:69:8F:61 Authority Key ID Key ID 8F:0D:13:A2:F6:2E:7E:D1:50:6C:33:18:38:5D:59:8E:23:72:91:CA CRL Endpoints Distribution Point http://e8.c.lencr.org/46.crl Authority Info (AIA) Location http://e8.i.lencr.org/ Method CA Issuers Certificate Policies Policy Certificate Type ( 2.23.140.1.2.1 ) Value Domain Validation Embedded SCTs Log ID 0E:57:94:BC:F3:AE:A9:3E:33:1B:2C:99:07:B3:F7:90:DF:9B:C2:3D:71:32:25:DD:21:A9:25:AC:61:C5:4E:21 Signature Algorithm SHA-256 ECDSA Version 1 Timestamp Tue, 14 Oct 2025 00:02:12 GMT Log ID 19:86:D4:C7:28:AA:6F:FE:BA:03:6F:78:2A:4D:01:91:AA:CE:2D:72:31:0F:AE:CE:5D:70:41:2D:25:4C:C7:D4 Signature Algorithm SHA-256 ECDSA Version 1 Timestamp Tue, 14 Oct 2025 00:02:12 GMT

Subject Name Country US Organization Let's Encrypt Common Name E8 Issuer Name Country US Organization Internet Security Research Group Common Name ISRG Root X1 Validity Not Before Wed, 13 Mar 2024 00:00:00 GMT Not After Fri, 12 Mar 2027 23:59:59 GMT Public Key Info Algorithm Elliptic Curve Key Size 384 Public Value 04:D1:65:F2:5E:DC:4B:B4:0C:02:9C:D2:B2:FA:EE:E9:6C:AB:3A:AE:38:A1:F4:D4:39:32:33:C5:42:D4:CC:33:0C:34:C7:21:20:90:70:5C:E8:62:2F:1C:71:B3:42:D7:79:BE:46:0D:C1:DB:47:A1:13:A0:C7:DF:81:26:63:3B:D4:8D:1D:F6:3D:82:33:32:F6:F4:2B:E7:F5:96:3A:B4:13:67:18:7B:6B:3E:8D:48:D9:EA:DE:ED:AE:6D:3E:87:4C Miscellaneous Serial Number 63:95:93:63:C2:4E:70:82:71:59:18:BF:C3:D7:ED:56 Signature Algorithm SHA-256 with RSA Encryption Version 3 Download PEM (cert)PEM (chain) Fingerprints SHA-256 83:62:4F:D3:38:C8:D9:B0:23:C1:8A:67:CB:7A:9C:05:19:DA:43:D1:17:75:B4:C6:CB:DA:D4:5C:3D:99:7C:52 SHA-1 54:31:7E:B0:76:5F:0B:C6:74:85:51:84:EB:83:74:B4:19:9E:46:55 [This extension has been marked as critical, meaning that clients must reject the certificate if they do not understand it.] Basic Constraints Certificate Authority Yes [This extension has been marked as critical, meaning that clients must reject the certificate if they do not understand it.] Key Usages Purposes Digital Signature, Certificate Signing, CRL Signing Extended Key Usages Purposes Client Authentication, Server Authentication Subject Key ID Key ID 8F:0D:13:A2:F6:2E:7E:D1:50:6C:33:18:38:5D:59:8E:23:72:91:CA Authority Key ID Key ID 79:B4:59:E6:7B:B6:E5:E4:01:73:80:08:88:C8:1A:58:F6:E9:9B:6E CRL Endpoints Distribution Point http://x1.c.lencr.org/ Authority Info (AIA) Location http://x1.i.lencr.org/ Method CA Issuers Certificate Policies Policy Certificate Type ( 2.23.140.1.2.1 ) Value Domain Validation

Subject Name Country US Organization Internet Security Research Group Common Name ISRG Root X1 Issuer Name Country US Organization Internet Security Research Group Common Name ISRG Root X1 Validity Not Before Thu, 04 Jun 2015 11:04:38 GMT Not After Mon, 04 Jun 2035 11:04:38 GMT Public Key Info Algorithm RSA Key Size 4096 Exponent 65537 Modulus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iscellaneous Serial Number 00:82:10:CF:B0:D2:40:E3:59:44:63:E0:BB:63:82:8B:00 Signature Algorithm SHA-256 with RSA Encryption Version 3 Download PEM (cert)PEM (chain) Fingerprints SHA-256 96:BC:EC:06:26:49:76:F3:74:60:77:9A:CF:28:C5:A7:CF:E8:A3:C0:AA:E1:1A:8F:FC:EE:05:C0:BD:DF:08:C6 SHA-1 CA:BD:2A:79:A1:07:6A:31:F2:1D:25:36:35:CB:03:9D:43:29:A5:E8 [This extension has been marked as critical, meaning that clients must reject the certificate if they do not understand it.] Basic Constraints Certificate Authority Yes [This extension has been marked as critical, meaning that clients must reject the certificate if they do not understand it.] Key Usages Purposes Certificate Signing, CRL Signing Subject Key ID Key ID 79:B4:59:E6:7B:B6:E5:E4:01:73:80:08:88:C8:1A:58:F6:E9:9B:6E

FireFox browser closed and when I opened it all my bookmarks are gone, all of my history is gone everything is gone as though I never ever used firefox in my life.

when i download a pdf file, it auto opens on a new tab. i dont want it to auto open. for it to not auto open i have to explictly click on the downloading file, i couldn't find a settings in the settings menu to stop auto opening.

I've used Firefox for 20 years through the various iterations of Windows, and have been using it trouble free on Windows 11 since November 2024. Two days ago, however, When I tried to open the Guardian site (www.theguardian.com) it would open very slowly and not load and of the pictures. This gradually got worse, the site taking for ever to open at all, and always with the little dot in the tab at the top left going from side to side showing it was still loading. I have tried everything I can think of. Opened in troubleshoot mode, changed DNS settings, uninstalled and reinstalled Firefox twice (one time to see if it would work normally if I didn't actually sign in to my account). All to no avail. In fact now things are worse, in that the GOV.Uk website is now giving me similar problems - and a few other sites have become slightly slow and reluctant to open as well. My internet connection seems fine, and all these sites open without any trouble on Microsoft Edge. I am NOT very good at tech, and I am now tearing my heair out as to what I can try next.

Any help wopuld be gratefully received!

Jim Luetchford