Need to update extension that is part of Firefox Recommended program but lost access to MFA so unable to logged in account

Hi, I am the developer of the Dictionary Anywhere extension which is a Firefox recommended extension. Recently my extension stopped performing up to its expectations du… (read more)

Hi,

I am the developer of the Dictionary Anywhere extension which is a Firefox recommended extension. Recently my extension stopped performing up to its expectations due to backend changes in public API that it uses to find meaning of the words.

However, I am unable to modify the code of extension to fix the issue as I am not able to login to my account due to it being behind MFA, and I have lost access to the phone which contains those MFA codes.

Can something be done here, to allow me to update the extension to rectify the issue that 50k users who use this extension regularly are facing? For example, can the extension be transferred to another account through which it can be updated, lots of users are suffering as the extension is not working. I have access to the source code of the extension .

Thanks and Regards

Asked by srjjain1996+newmozillaaccount 3 days ago

Last reply by James 3 days ago

Firefox Root Certificate Expiration: Questions & Tips for Updating

Important update! On March 14, 2025, a critical root certificate in Firefox will expire. If you’re still using an older version (before Firefox 128 or ESR 115.13+), it’s … (read more)

Important update! On March 14, 2025, a critical root certificate in Firefox will expire. If you’re still using an older version (before Firefox 128 or ESR 115.13+), it’s crucial to update to Firefox 128 or newer to avoid issues with add-ons, DRM-protected content, and other features.

For full details, check out Update Firefox to prevent add-ons issues from root certificate expiration.

If you have questions about the update or need help with the process, this is the place to ask! Whether you’re just starting or you’ve already updated and want to share your experience, we’d love to hear from you.

Let’s come together, share tips, and ensure we’re all prepared. Drop your questions or insights below!

Asked by Lucas Siebert 4 months ago

Last reply by James 23 hours ago

  • Solved

Cant right click on windows in the taskbar to move windows after update

Any help to fix this would be much appreciated I have tried restarting both firefox and my computer, disabled all extensions and started firefox in safe mode. When I try… (read more)

Any help to fix this would be much appreciated

I have tried restarting both firefox and my computer, disabled all extensions and started firefox in safe mode. When I try to right click on a firefox window from the taskbar it just disappears.

I have my computer connected to my TV so often when I open it up some windows will be on my TV which is behind my desk so its a pain to move them back without this function.

Asked by jeremyjonesxxvii 2 weeks ago

Answered by nathanjpower 6 days ago

how to edit pdf in Firefox

Instructions begin with "Click on the three horizontal lines and select OPTIONS." My updated version of Firefox does not have OPTIONS. Reinstalling Firefox did not sol… (read more)

Instructions begin with "Click on the three horizontal lines and select OPTIONS." My updated version of Firefox does not have OPTIONS. Reinstalling Firefox did not solve the problem. In OPTIONS, PDF is supposed to be in the list. Opening a pdf file in Firefox did not cause an edit option to appear.

Asked by Caramba 2 weeks ago

Last reply by patrickadoyle 1 week ago

New Edit PDFs feature

I just had a Firefox update and it stated: Edit PDFs in Firefox. How do I find this feature? I've looked in settings and all things listed from the "hamburger" menu and c… (read more)

I just had a Firefox update and it stated: Edit PDFs in Firefox. How do I find this feature? I've looked in settings and all things listed from the "hamburger" menu and can't find it.

Asked by Denise 2 weeks ago

Last reply by chudson1888 1 week ago

Options in right click not working.

I was browsing normally when suddenly the right click menu stoped doing anything. If I right click it still opens but nothing I click on does anything. I can't copy, past… (read more)

I was browsing normally when suddenly the right click menu stoped doing anything. If I right click it still opens but nothing I click on does anything. I can't copy, paste, open a link in a new tab etc. It also appears to have new options on the menu that I don't recognise. I have no extentions or pluggins exept what comes default so I doubt it's that.

I tried in another browser and it worked fine so it's just firefox.

Asked by KF 1 month ago

Last reply by KF 1 month ago

Internet Download Manager (IDM)

For some reason, IDM will not work in Firefox/DuckDuckGo. even though it worked a couple of weeks ago. I contacted IDM support who have tried everything they have, but no… (read more)

For some reason, IDM will not work in Firefox/DuckDuckGo. even though it worked a couple of weeks ago. I contacted IDM support who have tried everything they have, but no change.

Here is the issue: 1. I open Firefox (Duck Duck Go is my default) (132.0.2 (64-bit) 2. I type "vintage sci fi movies" 3. Click on "videos" 4. Pick any movie (example: The Phantom Planet (black and white but this does not matter) 5. In the Choose How you Watch, I click the left icon - Watch Here, and not Watch on YouTube; also click Remember my choice 6. The movie starts but there is no IDM dialogue 7. If I then click Watch on YouTube inside the movie, it switches to YouTube and the movie starts, AND the IDM dialogue pops up.

As I said, this worked in Firefox/DDG a couple of weeks ago.

IDM version is 6.42 Build 23, full (paid for) version Oct 15 2024 The IDM Integration Module in Firefox shows as Version 6.42.22, last updated Oct 28 2024.

Can you assist please.

Asked by lps5005 3 months ago

Last reply by markwarner22 2 months ago

Facebook Messenger Video Call

For many years, I have been exchanging video calls on Facebook. Recent attempts to video call the same person I've been video calling for the past 3 years result in "yo… (read more)

For many years, I have been exchanging video calls on Facebook.

Recent attempts to video call the same person I've been video calling for the past 3 years result in "your browser doesn't support video calls"

Have I been "hacked"?

Please explain.

Could a real person answer this question for me, please? Thank you.

Asked by Mike Sibio 2 months ago

Last reply by markwarner22 2 months ago

iCloud Notes shows only black squares instead of open circles

I see this as a performance problem, and one that I'd hoped would be solved by now, since others brought it up in an Apple Forum. When using iCloud Notes, the list alway… (read more)

I see this as a performance problem, and one that I'd hoped would be solved by now, since others brought it up in an Apple Forum.

When using iCloud Notes, the list always used to have empty circles/radio buttons to click on when done. They have all become black squares instead. Apparently this happened, according to a poster, with version 131.0. If so, it is still a problem with version 132.0.2, which I currently have.

Please see https://discussions.apple.com/thread/255794426?sortBy=rank where this appears in the Apple Forum.

My attached image is a portion of my today's list

Asked by carlj.thelder 3 months ago

Last reply by carlj.thelder 3 months ago

Firefox will not allow page to be displayed

After last update Firefox will not open my Weebly website editor. It keeps telling me that Firefox will not allow the page to be displayed if another site has embedded i… (read more)

After last update Firefox will not open my Weebly website editor.

It keeps telling me that Firefox will not allow the page to be displayed if another site has embedded it. It advises me to open the link in a new window.

This does not work - I get the same error message. I need to be able to edit my website! Can anyone help, please?

Asked by Ringlets 3 months ago

Last reply by cor-el 3 months ago

Please add a Chinese translation package!

As a Chinese user, I am very dissatisfied with the inability to use the translation function. I request to add a Chinese option to the Firefox translation package. Thank … (read more)

As a Chinese user, I am very dissatisfied with the inability to use the translation function. I request to add a Chinese option to the Firefox translation package. Thank you!

Asked by 陶陶 5 months ago

Last reply by Paul 1 month ago

  • Solved

PR_END_OF_FILE_ERROR Error code: PR_END_OF_FILE_ERROR The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.

An error occurred during a connection to netfoundation.itslearning.com. PR_CONNECT_RESET_ERROR Error code: PR_CONNECT_RESET_ERROR The page you are trying to view can… (read more)

An error occurred during a connection to netfoundation.itslearning.com. PR_CONNECT_RESET_ERROR

Error code: PR_CONNECT_RESET_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Asked by Natnael Solomon 4 months ago

Answered by Natnael Solomon 4 months ago

  • Solved

Horizontal Graphical Artefacting in Youtube and other video's

Hello! from this morning and alongside a new Firefox update i've been having graphical artifacts on Youtube/Facebook/Netflix. I've followed all the standard steps. Disa… (read more)

Hello! from this morning and alongside a new Firefox update i've been having graphical artifacts on Youtube/Facebook/Netflix. I've followed all the standard steps.

Disabled Hardware Acceleration. Updated Video Drives. Run FF in Safe Mode without plugins. Disabled Router level VPN and Ghostery.

Any ideas?

I'm running FF135.0 Geforce 572.16 Drives (30th Jan) 3070TI. Windows 10 Pro 22H2.

Asked by JustabunchofdrivesJBOD 2 weeks ago

Answered by JustabunchofdrivesJBOD 2 weeks ago

open links in new tabs (not new windows) with the mouse scroll key

Until now I have always used the mouse scroll key to open links in a new tab in firefox. Now it does not work anymore. I have to right click the link and choose to open t… (read more)

Until now I have always used the mouse scroll key to open links in a new tab in firefox. Now it does not work anymore. I have to right click the link and choose to open the link in a new tab. Have been looking for a setting for it, but can't find it. Is this something new? I want Firefox to work as it has always done sincce I started using it many years ago. Please help!

Asked by unicorn7021 1 week ago

Last reply by markwarner22 1 week ago

  • Solved

Local server won't load

I run a Synology DSM server on my local network. The website page to load locally inside my LAN is along the lines of 127.0.0.1:1001. MacOSX 15.0.1 FireFox(FF) 132.0 (a… (read more)

I run a Synology DSM server on my local network. The website page to load locally inside my LAN is along the lines of 127.0.0.1:1001.

MacOSX 15.0.1 FireFox(FF) 132.0 (aarch64)

Previously accessing the DSM via the local IP address worked fine with no problems. Now, following one of the last couple of FF updates, I get an "unable to connect" message.

I also have a domain that routes to my local server and I can still access the DSM via the internet http address through FF. So I know that DSM is running fine and I have verified the settings within DSM.

I can load the DSM via the local IP in both Safari and Chrome. Only FF says it's unable to connect. So that shows that my DSM settings are fine and the page is available and loads in Safari and Chrome via the local IP.

I searched the forum and found similar postings, but not quite the same issue as mine. I deleted the cache & cookies/site data. I ensured the Proxy mode in FF is set to "No Proxy". I do not have any extensions running or themes.

I am at a complete loss at what setting in FF I need to change to restore this functionality.

Thanks, Matt

Asked by av8b.heed 3 months ago

Answered by av8b.heed 3 months ago

  • Solved

Error code when trying to log in to Yahoo email accts

Up until 2 days ago, I had no issues accessing my yahoo email accounts (sbcglobal.net through At&T) I had done nothing different re settings. I rebooted my modem and … (read more)

Up until 2 days ago, I had no issues accessing my yahoo email accounts (sbcglobal.net through At&T) I had done nothing different re settings. I rebooted my modem and my computer several times. I deleted old history which I do several times a week anyway. I called AT&T support team but they just suggested logging on to another browser. So I tried Edge and was able to access the emails successfully. I even "refreshed" Firefox and nothing changed except I had to replace several quick links. I checked for updates and discovered my Firefox browser is up to date. My Android cell phone has no issues with the emails. I have one on Firefox browser and one with Chrome on my cell phone and no issues with either one. I have been using the same log in link for many years. I even explored the new way to log in called "Currently.com" for yahoo mail. Still won't work on Firefox. But it does work on Edge. I would prefer to continue using Firefox for browser but need to use Edge til I figure this out. Any suggestions would be greatly appreciated. (BTW wifi IS on and the connection for everything else works fine.

Here is the message I get when I try to log in: "Something's gone wrong We may be having trouble with your connection. Connecting your device to Wi-Fi could help fix the issue or try again later. If you were using an app, close this page. Otherwise, start over." Legal policy center Privacy policy Terms of use Accessibility Your privacy choices ©2025 AT&T Intellectual Property. All rights reserved.

Asked by k4233 2 weeks ago

Answered by k4233 2 weeks ago

Restart to Keep Using Firefox

Every once in a while, Firefox stops allowing me to navigate to any new websites, instead giving only a page that says: "Restart to Keep Using Firefox An update to Fir… (read more)

Every once in a while, Firefox stops allowing me to navigate to any new websites, instead giving only a page that says:

"Restart to Keep Using Firefox

An update to Firefox started in the background. You’ll need to restart to finish the update.

Your windows and tabs will be quickly restored, but private ones will not."

I have automatic updates disabled in Firefox settings, and I have gone into about:config and set app.update.auto.migrated to false, and yet this issue persists. It seems like Firefox is ignoring my preferences. I don't wish to restart Firefox while I'm in the middle of a bunch of work. How can I get past this message and continue using Firefox without restarting? Do I need to delete update files or something?

This random surprise block to my work is ridiculous. We need the flexibility to update/restart Firefox only whenever we're ready to.

Asked by vectorraptor 3 weeks ago

Last reply by jscher2000 - Support Volunteer 3 weeks ago