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Primary password is suddenly turned off without my knowledge

I had the Primary password set. Today I restarted Firefox to install some updates (not sure if that's relevant), and when I opened Firefox again, I expected to enter my … (read more)

I had the Primary password set.

Today I restarted Firefox to install some updates (not sure if that's relevant), and when I opened Firefox again, I expected to enter my primary password for sync, but nothing showed up. I thought it was some bug after update or something, so I closed and reopened Firefox, but no dialog box came out.

So I went to passwords section and tried to view one password, which should prompt me to enter my primary password, but it just showed the password to me without asking for my primary. This is where I got quite scared.

I went to my settings and I found out that my primary password is just... not set. I did not remove it, I never told it to anyone, I didn't give anyone a chance to extract it. But it is just not there.

What the hell is going on? I couldn't find any answer to this, anywhere. Is there some option to see how/when was my primary password removed? Some logs?

Asked by Peavey 1 week ago

  • Archived

Password

I accidentally updated my email site password to the wrong one. Previously, I had the correct one saved in Mozilla, but the wrong one were overwritten and I lost access t… (read more)

I accidentally updated my email site password to the wrong one. Previously, I had the correct one saved in Mozilla, but the wrong one were overwritten and I lost access to my email account. Is it possible to recover the password from before it was overwritten with a new one? I have no other way to get to my email, it was created long time ago and I had no backup email connected to it. You are my only hope to recover it- I checked all other options. Please help my case. Thank you for your time dear support grand master.

Asked by Rafał Stegliński 12 months ago

Last reply by TechHorse 11 months ago

  • Archived

"Please enter primary password" multiple times per day or per hour

For the last several weeks, Firefox has been prompting me to "Please enter primary password" multiple times per day or even per hour. If I do so, the dialog box goes away… (read more)

For the last several weeks, Firefox has been prompting me to "Please enter primary password" multiple times per day or even per hour. If I do so, the dialog box goes away, only to come back again later. I'm finding this very frustrating.

Firefox does always prompt for this when I start it, as it has for many years.

I tried the recommended solution for a similar problem presented here but it didn't help.

This started some time after I updated from 130.0.1 to 133.0, but I have no idea whether the update is the cause.

Can anyone recommend what I can do to solve this or at least to investigate it further?

Asked by dhg 11 months ago

Last reply by KT 10 months ago

  • Archived

firefox always re asks for my password on my new computer, never had this on my old computer

firefox always re asks for my password on my new computer, never had this on my old computer. i typically only need to put in my password after not using the computer for… (read more)

firefox always re asks for my password on my new computer, never had this on my old computer. i typically only need to put in my password after not using the computer for awhile, then it never asks me again.

Asked by awakenings 11 months ago

Last reply by jscher2000 - Support Volunteer 11 months ago

  • Archived

Primary password

I did not set a primary password but they I'm constantly asked to enter it? I can't reset it because it'd delete all the saved passwords which I want to view. Is there a … (read more)

I did not set a primary password but they I'm constantly asked to enter it? I can't reset it because it'd delete all the saved passwords which I want to view. Is there a default primary password?

Asked by shoulamite2k 11 months ago

Last reply by cor-el 11 months ago

  • Archived

Remember log-in email but not saving passwords

Hello All, just switched to Firefox and like it a lot. However, one thing I cannot figure out ... how to make it remember log-in email or username, but NOT saving any pas… (read more)

Hello All, just switched to Firefox and like it a lot. However, one thing I cannot figure out ... how to make it remember log-in email or username, but NOT saving any passwords. I googled and many answers are outdated (2014) ... non made a change anyways. - Unchecked "Delete Cookies when Firefox closes" - Under Passwords: I unchecked "Ask To Save Passwords" - Under Autofill: "Save and Fill Addresses" - Checked - I added my entire mailing address and email in "Save Addresses" - "Save and Fill Payment Methods" - Unchecked - Under History: "Remember Browsing and Download History" and "Remember Search and Form History" ...

  both checked.

These settings seam to be most logical for what I want but it still does not work. What I'm talking about is, e.g., when I sign in to Amazon I'm expecting to already see my email or at least after typing the first letter. That's how it was in the previous browser. (FYI: required password field/sign-in is replaced by Windows pin)

What am I doing wrong? Please advise.

Thanks

Asked by krtemp-online 11 months ago

Last reply by wendygoerl 6 months ago

  • Archived

Couldn't sign in Google account due to forgotten password and old phone is lost

Sir I have a Phone number by which that account made i can provide you one time password which you will send to that number. My previous phone are broken but location ar… (read more)

Sir I have a Phone number by which that account made i can provide you one time password which you will send to that number. My previous phone are broken but location are same i am still on same location with same phone number but without phone. So please verify my account and give me access to create new password By analyzing my phone number by which that account made . I repeat that this gmail account is a way to convey my appeal to you . Gmail which I Wana recover is made by same number of this account . And i have that number. So please help me I highly request you sir please 🙏

Asked by sachin Gupta 11 months ago

Last reply by jonzn4SUSE 11 months ago

  • Archived

rejected password login

what is going on? unable to log into firefox on android mobile ? I have my password saved in bitwarden Hasn't been changed since 2018 not compromised, randomized &am… (read more)

what is going on? unable to log into firefox on android mobile ? I have my password saved in bitwarden Hasn't been changed since 2018 not compromised, randomized & generated by bitwarden Mozilla is now trying to tell me it's incorrect when copy pasta into password line same password used to log into this account on this computer what gives?

Asked by Jason O 10 months ago

Last reply by markwarner22 10 months ago