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How to turn off ad blocker

When trying to use one particular website on Firefox, I get a message that I am blocked because of an ad blocker but I have not turned on any ad blocker in Firefox. How d… (read more)

When trying to use one particular website on Firefox, I get a message that I am blocked because of an ad blocker but I have not turned on any ad blocker in Firefox. How do I find out if an ad blocker is enabled on my Firefox and, if so, how do I turn it off? I have ensured that the ad blocker option in settings is unchecked and even added this web site to permissions but to no avail. Can someone help? Here is the message I get but none of the steps in this message I am told to take show up on my screen:

Adblock Plus Instructions

   Click the AdBlock Plus icon in the extension bar.
   Beneath “Block ads on”, click the large blue toggle next to “This website”.
   Click refresh.

Were these instructions helpful?

Asked by Bruce Nicholson 5 months ago

Last reply by cor-el 5 months ago

No option to pin extension to toolbar

I am having trouble pinning any Extensions to my toolbar. When i click on the Extensions icon (puzzle piece), the Extensions menu immediately pops up. My extension (Bit… (read more)

I am having trouble pinning any Extensions to my toolbar. When i click on the Extensions icon (puzzle piece), the Extensions menu immediately pops up. My extension (Bitwarden) is set to "Enabled". When I click on the three horizontal dots, however, the only options are 1) Remove, 2) Report, or 3) Manage. There's no option given to pin the extension.

Because of that, the extension basically never opens, and I am unable to use it. Does anyone have any suggestions for me? Thanks in advance.

I am running Firefox 129.0.2 (64-bit) in Windows 11 on a Surface tablet. FWIW, the extension is running fine in Chrome.

Asked by jonathan.prin 5 months ago

Last reply by jscher2000 - Support Volunteer 17 hours ago

Search Engines Won't Respond.

When I click on the "Search" bar, my designated search engines (including Google)show on a drop-down list. No matter which engine I select, it doesn't open. None of the… (read more)

When I click on the "Search" bar, my designated search engines (including Google)show on a drop-down list.

No matter which engine I select, it doesn't open. None of the search engines will open. How do I get them online again? It seems to have happened after the last Mozilla update. Thank you.

Asked by Heather 5 months ago

Last reply by Heather 5 months ago

lost home icon top left of page

I used to have a home icon to return to firefox home page; it has disappeared.Any help getting it back would be greatly appreciated.I think I might have gotten it back th… (read more)

I used to have a home icon to return to firefox home page; it has disappeared.Any help getting it back would be greatly appreciated.I think I might have gotten it back thru the extension app but don't remember the process. Thanks

Asked by Jim 5 months ago

Last reply by cor-el 5 months ago

Bookmark Toolbar

Try as hard as I may from all the Help screens, I cannt find a solution to how to permanently pin the Bookmark Toolbar to the side of the screen in my version of Firefox … (read more)

Try as hard as I may from all the Help screens, I cannt find a solution to how to permanently pin the Bookmark Toolbar to the side of the screen in my version of Firefox which is 129.0.2 in Windows 11. The option to pin the toolbar where the user wants it to appear seems to have vanished. Am I correct?

The only options I can find in Firefox now are Show Toolbar and it will only appear across the top of the screen (unless I Ctrl+B); Show in new tab or Hide.

Ctrl+B will bring up the tool bar, say to the left, but when Firefox is closed and re-opened there is the need to Ctrl+B again to redisplay the toolbar. My experience of Windows 10 was that everytime I opened Firefox my side bar for Bookmarks automatically appeared because I had always been able to pin it there.

Please help to restore the function, if it hasn't been removed through updates.

Thank you.

Asked by peternewlands06 5 months ago

Last reply by cor-el 5 months ago

Firefox still uses too much RAM, memory leak issue has not been fixed

I'm really shocked that the developers at Firefox has not at all fixed the memory leak issue, which caused my PC to crash three times in a row. This is clearly unacceptab… (read more)

I'm really shocked that the developers at Firefox has not at all fixed the memory leak issue, which caused my PC to crash three times in a row. This is clearly unacceptable; even other browsers I use don't eat up a lot of RAM in a matter of seconds that ends up my PC lagging, or worse, crashing as a result. To the Firefox devs; why are you overlooking an ongoing issue that should've been easily fixed from the get-go, especially with updates that obviously have nothing to do with the memory leak issue? It's really easy to make such a popular browser not hog up memory so easily without causing so much lag, even on higher end PCs.

If the memory leak issue isn't fully resolved by greatly reducing memory usage, especially if I'm only using one or two tabs with me, I will have to consider seeking for another working browser that does not have a memory leak issue, and remove Firefox and never reinstall it altogether.

Asked by VGNerd 5 months ago

Last reply by ThePillenwerfer 5 months ago

Please add a Chinese translation package!

As a Chinese user, I am very dissatisfied with the inability to use the translation function. I request to add a Chinese option to the Firefox translation package. Thank … (read more)

As a Chinese user, I am very dissatisfied with the inability to use the translation function. I request to add a Chinese option to the Firefox translation package. Thank you!

Asked by 陶陶 5 months ago

Last reply by Paul 1 month ago

google apps block pops up in upper right corner of gmail each time I change focus without selecting it

google apps block pops up in upper right corner of gmail each time I change focus without selecting it I have cleared cache and history. Still pops up. This happened aft… (read more)

google apps block pops up in upper right corner of gmail each time I change focus without selecting it

I have cleared cache and history. Still pops up. This happened after the last update to Firefox.

Asked by david.andreoli4100 5 months ago

Last reply by jonzn4SUSE 5 months ago

Opening tabs and searches

For the past few weeks if you try and search and have it open in a tab your on or even a new tab it won't do it. it just does nothing. My browser is up to date. i'm not s… (read more)

For the past few weeks if you try and search and have it open in a tab your on or even a new tab it won't do it. it just does nothing. My browser is up to date. i'm not sure what is going on. often i have to close the whole browser and reopen to get it to open a new site or search what is going on

Asked by moorhous8 5 months ago

Last reply by eugbug1 5 months ago

Change Tooltip Background/Text Colors in Firefox and Thunderbird

I've been able to change some of the Tooltips in my Firefox, but there are still that I can't edit. I've not been successful on Thunderbird at all. Using this in my Firef… (read more)

I've been able to change some of the Tooltips in my Firefox, but there are still that I can't edit. I've not been successful on Thunderbird at all. Using this in my Firefox's `userCrome.css`:

` tooltip {

   padding:          .5rem 1rem !important;
   color:            var(--light0) !important;
   background-color: var(--dark0) !important;
   border-color:     var(--neutral-orange) !important;
 }

` The "Show your Bookmark", "Open a new Tab", "Back/Forward", "Reload", all of my bookmark websites work. The "Home", "Open application Menu" and "Extensions" still show a black bg w/white text. Switching to a light theme shows the white bg w/black text, so it's a theme issue and not a Operating System (Win 10) thing.

I can't seem to get any of my custom Tooltip colors to show up in Thunderbird.

Any help would be appreciated!

Asked by Mike Matenkosky 5 months ago

Last reply by Mike Matenkosky 5 months ago

Puzzling question

Signed into Wall Street Journal. Clicked on a subject. Got this on a screen Application error: a client-side exception has occurred (see the browser console for more inf… (read more)

Signed into Wall Street Journal. Clicked on a subject. Got this on a screen Application error: a client-side exception has occurred (see the browser console for more information). Tried to ask the question at WSJ, Their trees are hard to get through. What is a browser console?

Asked by Charlie 5 months ago

Last reply by cor-el 5 months ago

CANNOT OPEN AN IRS SITE

Your request could not be completed ... We apologize but there seems to be an issue completing your request. Please try again in a few minutes. Return to IRS.gov home Er… (read more)

Your request could not be completed ... We apologize but there seems to be an issue completing your request. Please try again in a few minutes. Return to IRS.gov home

Error from: https://sa.www4.irs.gov/sso/?resumePath=%2Fas%2FfUNt7YKUJm%2Fresume%2Fas%2Fauthorization.ping&allowInteraction=true&reauth=false&connectionId=SADIPACLIENT&vnd_pi_requested_resource=https%3A%2F%2Fsa.www4.irs.gov%2Fola%2F&vnd_pi_application_name=OLA Reference ID:

Asked by jeffsw834 5 months ago

Last reply by cor-el 5 months ago

"Peek" window under tabs

All of a sudden, when I hover over a tab, a small window of the web site that tab is in, appears. Never happened before. I did go into Performance Options - Visual Eff… (read more)

All of a sudden, when I hover over a tab, a small window of the web site that tab is in, appears. Never happened before.

I did go into Performance Options - Visual Effects and unchecked "enable peek," but it didn't work.

How do I stop these windows from appearing?

Windows 10.

Asked by Steve09 5 months ago

Last reply by Steve09 4 months ago

This Still Hasn't Been Resolved For Me ImportEnterpriseRoots

I've written this back in March of 2024 about Being Managed By Your Organization but after reading all the ones that state "Resolved" I still don't get it! I'm using Win … (read more)

I've written this back in March of 2024 about Being Managed By Your Organization but after reading all the ones that state "Resolved" I still don't get it! I'm using Win 10 Pro 64 Bit Enterprise and everyday or any time I reboot I have to go into the registry to find Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies and delete Mozilla which the key shows ImportEnterpriseRoots. Now I'm running Avast Premium Security and have dealt with it from what I read about anti virus programs. When it comes to going into C:\Programs\Mozilla\ it doesn't show a folder called Distribution (not sure if that is the correct name but close enough to delete some jason file. I need some plain simply answer to resolve this daily problem.If you need more information please ask since I'm at my whits end dealing with this idiotic injection where even MircoShaft thinks I'm being managed *Some settings are managed by your organization? What organization since I don't have one. Please help a senior at 74 get this resolved.

Thank you and hopefully I'll get the answers I've been looking for. Jan Klassan

Asked by Jan Klassan 5 months ago

Last reply by rayny 1 week ago

  • Solved

Video/audio issue

Today, Firefox stopped playing audio on Facebook videos and won't play Netflix videos at all (Netflix error code: F7701-1003). Youtube works fine and has audio, but sever… (read more)

Today, Firefox stopped playing audio on Facebook videos and won't play Netflix videos at all (Netflix error code: F7701-1003). Youtube works fine and has audio, but several other video sites I've tried have video but no audio. It was all working fine yesterday and I haven't changed any settings.

These websites work fine with both audio and sound on Microsoft Edge on the same laptop, so this is a problem exclusive to Firefox. OS is Windows 11 Home 23H2, Firefox is latest version (129.0.2)

Things I've tried: 1. Refresh Firefox settings 2. Download and install fresh copy of Firefox 3. Toggle DRM content in setting on/off - no difference no matter what is selected 4. Ensure that 'remember history' is selected 5. Check for Windows updates 6. Uninstall audio driver, restart and fresh install of audio driver 7. Ensure it's not in private mode 8. Turn off all extensions 9. Check volume mixer allows sound for Firefox 10. Clear the cache and cookies

I can't find any more suggestions on the internet, so any further suggestions welcome!

Asked by Mike_Bath 5 months ago

Answered by Mike_Bath 5 months ago

Google search and google sites not loading from the address/ search bar in firefox. Other sites work fine.

Google is my default search engine in the address bar on firefox. When I search in the address bar, it just resets to the page that I am currently on and doesn't load the… (read more)

Google is my default search engine in the address bar on firefox. When I search in the address bar, it just resets to the page that I am currently on and doesn't load the search. It does the same if I try typing 'google.com' or 'google.ca' but gmail.com seems to work fine.

If I type in a full website address for other sites (reddit, wikipedia, duckduckgo, etc) it works fine.

I deleted firefox all together and downloaded it fresh and reset to default settings. Right now I only have one extension and it's ublock origins. I've disabled ublock origins to see if that would help, and I'm still having problems.

The problem is inconsistent where sometimes if I type google.com it will take me there and other times even that won't work. Sometimes if I try changing the default search engine in settings and then switching it back to google, it will fix it for a few searches, but then I go back to having issues.

It just sort of keeps circling back to the same problem even if I can get it to work briefly. Re-opening firefox in safe mode clears the problem while it's in safe mode, but even with all extensions disabled, the problem keeps coming back when I'm not in safe mode.

Any ideas or fixes?

Asked by S M 5 months ago

Last reply by cor-el 5 months ago