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  • Archived

Printing in color even though color mode is set to Black & White

I believe this issue started today. When I print using the Firefox dialog box, all of the printed pages are in color even though the color mode is set to Black and White… (read more)

I believe this issue started today. When I print using the Firefox dialog box, all of the printed pages are in color even though the color mode is set to Black and White. I have not changed any of my printer setting and have been using the same printer for many years. The printer is an HP Officejet Pro 8600. I have Firefox version 116.0.3 which was just updated today to that version. When I use another browser (Google Chrome) the pages are printed in Black & Whte. Therefore this appears to be a Firefox issue. I am using Windows 10 64 bit. How can this problem be corrected so that the pages will print in Black & White when I use the Firefox diaglog box? Thanks.

Asked by pageme2 10 months ago

Last reply by Erik Schreuder 5 months ago

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Firefox "flashes" 2-3 times when it's launched after update

Firefox "flashes" 2-3 times when it's launched after update Maybe this is normal and I am just paranoid that something is attached to the browser Plugins (I have used f… (read more)

Firefox "flashes" 2-3 times when it's launched after update Maybe this is normal and I am just paranoid that something is attached to the browser

Plugins (I have used for years) Malwarebytes Ublock Origin LastPass

Windows 10 Firefox Release 116.0.3

Asked by B 10 months ago

Last reply by t.r.ernst 10 months ago

  • Solved
  • Archived

Firefox suddenly is slower than ever and been using for decades

Hi, I was a former IT person for decades and used Firefox because I love it. But lately, it isn't usable for me. Seemingly happened out of nowhere within the past few we… (read more)

Hi,

I was a former IT person for decades and used Firefox because I love it. But lately, it isn't usable for me. Seemingly happened out of nowhere within the past few weeks.

I tried all the troubleshooting steps in the guides on your support forum, but nothing worked. So I tried the following:

1. Uninstalled Firefox using Windows Uninstaller 2. Deleted every single Mozilla folder from within the user profile to the program files folders, local roaming folders, etc. - EVERYTHING. 3. Went into the Windows Registry and also deleted Mozilla folders within the local machine and current user folders. 4. Rebooted computer 5. Went to Getfirefox.com and reinstalled Firefox. 6. Logged into a brand spanking new Firefox installation

Still SLOW as molasses. Frustrating. I can't work. It is literally 4x slower than any other browser now. I use Firefox for 90% of my web stuff, the other browsers 10% of the time for testing. But as it goes now, I cannot use Firefox anymore after decades of using it.

Anything else I can try? Maybe I missed something when I scrubbed it and reinstalled? Why suddenly is it this slow? Any ideas?

I will try next to log into a different Windows profile I guess and see if that improves it. Maybe my Windows profile is jacked up, although, I thought removing all Mozilla folders from within my Windows profile would be enough, so I am not so sure that will fix it. I will try though.

Any help you can provide would be much appreciated.

Thanks,

Mark

Asked by markob17 10 months ago

Answered by markob17 10 months ago

  • Archived

Cannot copy & paste text to Whatsapp Web

I've always been able to copy & paste text from other places to Whatsapp Web in Firefox Desktop computer before. But starting today, it's not working. It only works w… (read more)

I've always been able to copy & paste text from other places to Whatsapp Web in Firefox Desktop computer before. But starting today, it's not working. It only works when I copy & paste text from Whatsapp Web inside but not from other software like MS office or Slack. It's very frustrating! I wonder if it has something to do with the newest Firefox update. Please fix asap!

Asked by info9734 10 months ago

Last reply by James 10 months ago

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My upper toolbar that holds my extensions, and or add ons has very very limited space compared to before

I did something to my settings before, and I am not sure what, but now I have a very very very limited space for how much stuff I can put on my firefox toolbar at the top… (read more)

I did something to my settings before, and I am not sure what, but now I have a very very very limited space for how much stuff I can put on my firefox toolbar at the top as far as add ons, and extensions. When I try to download an app, it is difficult to access the add on because it can only be accessed sometimes, by the little puzzle piece icon next to the add ons on the toolbar, some of the apps are automatically in use no matter if they are on the toolbar, puzzle piece icon or not, but some seem to not be accessible at all other than opening up the settings for all of your extensions, which makes things so hard and slow. I will post a picture of what I mean.

Asked by 123Sippi123 10 months ago

Last reply by cor-el 10 months ago

  • Archived

Unable to copy and paste in WhatsApp Web

I usually do the copy and past from other pages to share with WhatsApp, but since yesterday I was unable to paste the links or any articles into WhatsApp Web Any issues … (read more)

I usually do the copy and past from other pages to share with WhatsApp, but since yesterday I was unable to paste the links or any articles into WhatsApp Web

Any issues with FireFox with WhatsApp web or sonthing else

Asked by Ace Consultants (UK) Limited 10 months ago

Last reply by James 10 months ago

  • Solved
  • Archived

Logging on to website accounts.

I have been using Firefox as my default browser in Windows for a number of years without problems until recently. However I now find that, when I log on to sites where I… (read more)

I have been using Firefox as my default browser in Windows for a number of years without problems until recently. However I now find that, when I log on to sites where I have accounts, I am not automatically signed in. When I select sign in I am taken to a sign-in page where, on some accounts, , my usernames and passwords are already filled in. I have tried following Firefox guidelines with regard to settings and options, all to no avail. Can you assist me please.

Asked by grtate 10 months ago

Answered by Terry 10 months ago

  • Archived

Not able to see old device from sync data

Hi Team, I am not able to see from profile with old device and that data and that is very critical for me.. is there any way I can get from Firefox if I provide details.… (read more)

Hi Team,

I am not able to see from profile with old device and that data and that is very critical for me.. is there any way I can get from Firefox if I provide details...

Thanks Team..

Asked by Muddukrishna M 10 months ago

Last reply by Dropa 10 months ago

  • Archived

Firefox update broke WhatsApp Copy & Paste

Hello, On newest updated Firefox 116.0.3 (64-bit), Windows 10 Home 10.0.19045. WhatsApp Web has also been updated to latest version. This morning, Web WhatsApp has lost … (read more)

Hello,

On newest updated Firefox 116.0.3 (64-bit), Windows 10 Home 10.0.19045. WhatsApp Web has also been updated to latest version. This morning, Web WhatsApp has lost the ability to Copy & Paste - cannot paste anything into the WhatsApp window or chats in Firefox, either from Firefox or from other apps such as Notepad.

WhatsApp Web C&P works perfectly in Chrome as of now. Please look into this.

Reddit Thread with reports on the same issue: https://www.reddit.com/r/whatsapp/comments/wk1uiz/cant_copy_and_paste_from_m365_into_whatsapp_web/jwjiv47/

Thanks!

Asked by windflare 10 months ago

Last reply by James 10 months ago

  • Archived

Primary Password

I followed your suggestion to increase security and installed a primary password. My Samsung computer has apassword storage as well. the first time I used the properly ve… (read more)

I followed your suggestion to increase security and installed a primary password. My Samsung computer has apassword storage as well. the first time I used the properly verified primary password, it worked fine to get into my gmail. Now, when I want to open my gmail, a window asking for my primary password pops up, but repeatedly asks for the password and does not let me in. It blocks the Google pop up that also wants to verify it is me. I have removed the primary password in order to be able to use my computer!

Asked by Paxie Vreede 10 months ago

Last reply by cor-el 10 months ago

  • Archived

Recover saved passwords [edited] @gmail.com

After resetting my Firefox account password, all my saved passwords disappeared. Firefox for iOS has all the passwords but it doesn't sync with the desktop version. firef… (read more)

After resetting my Firefox account password, all my saved passwords disappeared. Firefox for iOS has all the passwords but it doesn't sync with the desktop version. firefox [edited] @gmail.com account. How can I roll back to 15.08?

Asked by Vladyslav 10 months ago

Last reply by jscher2000 - Support Volunteer 10 months ago

  • Locked
  • Archived

OPENING washingtonpost.com content is always scrambled.

I attached a screenshot of the difficulty because a community member suggested attach a screenshot. I attached a screenshot and hit reply. It's "do not reply" --so where… (read more)

I attached a screenshot of the difficulty because a community member suggested attach a screenshot. I attached a screenshot and hit reply. It's "do not reply" --so where do I send my screenshot?

Asked by jeffsw834 10 months ago

Last reply by jscher2000 - Support Volunteer 10 months ago

  • Solved
  • Archived

'Downloads' directory is created unexpectedly

When I open `about:preferences` tab, `Downloads` directory is created in my home directory, despite my downloads directory is different. I've read issue 474718 which stat… (read more)

When I open `about:preferences` tab, `Downloads` directory is created in my home directory, despite my downloads directory is different. I've read issue 474718 which states that it was fix but i still experience it. Linux x86_64

Asked by sgp25 10 months ago

Answered by jonzn4SUSE 10 months ago

  • Archived

UPS links

Whenever I click a link to track a UPS package or even manually enter the info on their website, I get an error message stating "We are unable to complete your tracking r… (read more)

Whenever I click a link to track a UPS package or even manually enter the info on their website, I get an error message stating "We are unable to complete your tracking request at this time. Please try again later." That only happens with Firefox and no other browsers. I've tried to disable pop-up blockers with the same result. Any ideas of other things I could try? Thanks.

Asked by roadcykler 10 months ago

Last reply by zeroknight 10 months ago

  • Archived

No matter what website I browse such as bing image, Github, CSDN Blog, etc., firefox always crashes randomly.

No matter what website I browse such as bing image, Github, CSDN Blog, etc., firefox always crashes randomly. I uninstalled and reinstalled it and the crash happened agai… (read more)

No matter what website I browse such as bing image, Github, CSDN Blog, etc., firefox always crashes randomly. I uninstalled and reinstalled it and the crash happened again. The crash report IDs are bp-b911c096-525b-4e37-b755-2c5630230818 and bp-937c99d3-7c33-47b3-aac1-c71980230818. I sincerely hope that someone can help me with it, I‘m more than appreciated.

Asked by niederlande97 10 months ago

Last reply by cor-el 10 months ago