Showing questions tagged: Show all questions
  • Archived

Block on certain websites

I can't access certain websites when I attempt to leave feedback. I'm told to remove blocking. I clicked on the shield and turned off Enhanced Tracking Protection on th… (read more)

I can't access certain websites when I attempt to leave feedback. I'm told to remove blocking. I clicked on the shield and turned off Enhanced Tracking Protection on those sites. I also added the sites to the Exceptions list in Privacy & Security (Manage Exceptions). My Browser Privacy Settings are: Custom Choose which trackers and scripts to block. ✓Cookies: Cross-site Tracking Cookies ✓Tracking content: Only in Private Windows ✓Cryptominers ✓Fingerprinters

But I still can't access the sites.

Which settings do I need to change so I don't get blocked by the websites?

Asked by Denise 2 years ago

Last reply by Denise 2 years ago

  • Archived

lost everything with firefox

my pc had friend so when i got a new one i lost all of my firefox data, how can i get all of it back so i was forced to start all over, i lost all my, bookmarks, tabs, hi… (read more)

my pc had friend so when i got a new one i lost all of my firefox data, how can i get all of it back so i was forced to start all over, i lost all my, bookmarks, tabs, history and saved passwords

Asked by dj_dean 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

firefox is not normal wants me to download the browser i have an acct for long time had a virus last night but windows defender caught it and removed it my colors are all gone too along with file view etc on top line

im afraid to download anything. i should not have to download firefox browser, i have been using this acct for years. i tried to update ccleaner last nite and windows def… (read more)

im afraid to download anything. i should not have to download firefox browser, i have been using this acct for years. i tried to update ccleaner last nite and windows defender caught a trojan but removed it right away all other places i have been were fine today what happened to my firefox and duckduck go etc

Asked by memok 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Firefox keeps disabling addons

Firefox keeps disabling addons randomly, some of them are made by mozilla even. I am getting them from the official addon site so they shouldn't be illegitimate ones. Let… (read more)

Firefox keeps disabling addons randomly, some of them are made by mozilla even. I am getting them from the official addon site so they shouldn't be illegitimate ones. Let me know what information about my install I can give to help.


OS version: windows 22000.593 Firefox version: 99.0.1 (64-bit)

Asked by Darkarrow 2 years ago

Last reply by Darkarrow 2 years ago

  • Archived

Downloading attachments Mozilla / Yahoo mail

Couple days ago Yahoo Mail stopped downloading attachments of any type. Only happens when using Mozilla. Yahoo mail works fine with edge and android. The following had no… (read more)

Couple days ago Yahoo Mail stopped downloading attachments of any type. Only happens when using Mozilla. Yahoo mail works fine with edge and android. The following had no affect: (1) signing out and in to yahoo mail. (2) Clearing cache etc in Mozilla (3) rolling back recent windows updates. Occurs with all types of attachments, so not an app issue. Appreciate your help, please include only those suggestions which consider the "suddenly" part...

Asked by dejavodoo 2 years ago

Last reply by drjoewebb 1 year ago

  • Archived

websites

Hi and thanks for your good app The following website is not loaded in the Mozilla version, but it is easily loaded in EDGE How can I open this site with Mozilla? website… (read more)

Hi and thanks for your good app The following website is not loaded in the Mozilla version, but it is easily loaded in EDGE How can I open this site with Mozilla? website : https://app.setareyek.ir/

Asked by mpf.s5660 2 years ago

Last reply by mpf.s5660 2 years ago

  • Archived

Gmail does no work properly with Firefox browser

I note that there are 399 posts referring to this problem. The problem has existed on my PC for about 4-5 months.. DELL support has checked my computer, we have cleared … (read more)

I note that there are 399 posts referring to this problem. The problem has existed on my PC for about 4-5 months.. DELL support has checked my computer, we have cleared cache and browser and tweaked other controls but nothing helps. I have no problem using Google Chrome. If so may people are having the same problem surely Firefox should be making an effort to fix the bug??!! Just drafted a reply to you from Firefox site but as frequently happens message appeared -

 Something about oops and an error message. When it occurs drafts do not save and messages do not transmit.

Sorry the screen print will not copy across.


I use Firefox as my main browser and it is inconvenient to have to swap between Firefox and Chrome

Can Firefox please fix this problem?

thank you mlmg

Asked by melblm2 2 years ago

Last reply by melblm2 2 years ago

  • Archived

never sent email with code to authorise login to my account after samsung copied all data to new phone.

I used Samsung smart switch to transfer data to new phone. When I tried to sync Firefox on new phone with my PC, old phone and tablet I was asked to type in the authorisa… (read more)

I used Samsung smart switch to transfer data to new phone. When I tried to sync Firefox on new phone with my PC, old phone and tablet I was asked to type in the authorisation code. No matter how I have set my e-mail accounts no e-mail is received in my spam folder or in-box. There is no way to contact Mozilla to resolve this. I have not received any e-mail to state that my sign in was blocked for security reasons nor have I received an error code. I setup a bugzilla account and tried to request that my account be unlocked but there was no way to do this. All it has done is to create an entry that I reported "Zarro Boogs found". How do I get my account unblocked as the advice on the help pages is no advice.

[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Asked by robert148 2 years ago

Last reply by robert148 2 years ago

  • Archived

Website malfunction

While using Yahoo email I tried to access the 'Notepad' page and get a message saying to Download a new version of Firefox to see the 'Calendar' even though I was trying … (read more)

While using Yahoo email I tried to access the 'Notepad' page and get a message saying to Download a new version of Firefox to see the 'Calendar' even though I was trying for the 'Notepad' not the 'Calendar'. If I try for the 'Calendar' I initially get the small right-sidebar version fine but if I ask for the full page version I get the error message again. This does not happen if I access Yahoo through Chrome-browser. I have repeatedly done the download to no avail. (I have version 99.0.1). I am attaching a screenshot of the error message. Thanks for any help. No rush.

Asked by davidNwillems 2 years ago

Last reply by cor-el 2 years ago

  • Archived

PASSWORD MANGER

I have sent several emails and get no reply, how am I suposed to fix check or see my saved passwords if they all look like this...3b4a3f36-7056-4eee-bcb3-2b0838fa07e1 … (read more)

I have sent several emails and get no reply, how am I suposed to fix check or see my saved passwords if they all look like this...3b4a3f36-7056-4eee-bcb3-2b0838fa07e1

Asked by The Boss 2 years ago

Last reply by cor-el 1 year ago

  • Solved
  • Archived

SSL_ERROR_BAD_MAC_ALERT

A couple users at our site intermittently receive a SSL_ERROR_BAD_MAC_ALERT error when navigating to Google in Firefox. This happens in Version 99.0.1 (64-bit) on Windows… (read more)

A couple users at our site intermittently receive a SSL_ERROR_BAD_MAC_ALERT error when navigating to Google in Firefox. This happens in Version 99.0.1 (64-bit) on Windows 10 computers. When the issue occurs, users can navigate to other websites without issues. Navigating to Google in a different browser works no problem. Restarting the browser will resolve the issue. Clearing cookies and site data has no effect. Users can also refresh the page after some time and the issue will go away.

Any idea as to why this is happening?

Asked by krisa15 2 years ago

Answered by cor-el 2 years ago

  • Archived

Sound and videos are stuttering when clicking other stuff.

The title already says it all. Whenever i have some sound or video running in any tab, clicking on certain things like other videos or animated stuff in the same tab or a… (read more)

The title already says it all. Whenever i have some sound or video running in any tab, clicking on certain things like other videos or animated stuff in the same tab or another one causes a small interruption in the sound/video. Clicking a lot of times results in sound and video stuttering. I does not appear when i just click another link.

I already tried updating firefox, reinstall firefox, even downgrading firefox. This problem only appears in firefox and only on this device. I would be very thankfull for some advices, because this is really annoying.

Asked by doering71 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

I can't recover my account

My email changed from a .com to a .org and I was forced to reinstall windows before I could change it so I can't recover my account, which has passwords I need attached t… (read more)

My email changed from a .com to a .org and I was forced to reinstall windows before I could change it so I can't recover my account, which has passwords I need attached to it.

Asked by infamousdrew 2 years ago

Last reply by infamousdrew 2 years ago

  • Archived

I have no idea why this is happening

{ "securitySoftware": { "registeredAntiVirus": "Microsoft Defender Antivirus", "registeredAntiSpyware": "", "registeredFirewall": "Microsoft Firewall" }, "pr… (read more)

{

 "securitySoftware": {
   "registeredAntiVirus": "Microsoft Defender Antivirus",
   "registeredAntiSpyware": "",
   "registeredFirewall": "Microsoft Firewall"
 },
 "processes": {
   "remoteTypes": {
     "privilegedabout": 1,
     "extension": 1,
     "prealloc": 1
   },
   "maxWebContentProcesses": 8
 },
 "environmentVariables": {
   "MOZ_APP_RESTART": "1",
   "MOZ_CRASHREPORTER_DATA_DIRECTORY": "C:\\Users\\yourm\\AppData\\Roaming\\Mozilla\\Firefox\\Crash Reports",
   "MOZ_CRASHREPORTER_EVENTS_DIRECTORY": "C:\\Users\\yourm\\AppData\\Roaming\\Mozilla\\Firefox\\Profiles\\apx9tstq.default-release-1650652330211\\crashes\\events",
   "MOZ_CRASHREPORTER_PING_DIRECTORY": "C:\\Users\\yourm\\AppData\\Roaming\\Mozilla\\Firefox\\Pending Pings",
   "MOZ_CRASHREPORTER_RESTART_ARG_0": "C:\\Program Files\\Mozilla Firefox\\firefox.exe",
   "MOZ_CRASHREPORTER_STRINGS_OVERRIDE": "C:\\Program Files\\Mozilla Firefox\\browser\\crashreporter-override.ini",
   "MOZ_SKELETON_UI_RESTARTING": "1"
 },
 "modifiedPreferences": {
   "browser.contentblocking.category": "standard",
   "browser.download.useDownloadDir": false,
   "browser.search.region": "US",
   "browser.search.update": false,
   "browser.sessionstore.upgradeBackup.latestBuildID": "20220411174855",
   "browser.startup.homepage_override.buildID": "20220411174855",
   "browser.startup.homepage_override.mstone": "99.0.1",
   "browser.startup.page": 3,
   "browser.urlbar.placeholderName": "DuckDuckGo",
   "browser.urlbar.quicksuggest.migrationVersion": 2,
   "browser.urlbar.quicksuggest.scenario": "offline",
   "browser.urlbar.suggest.bookmark": false,
   "browser.urlbar.suggest.openpage": false,
   "browser.urlbar.suggest.searches": false,
   "browser.urlbar.tipShownCount.searchTip_onboard": 4,
   "doh-rollout.balrog-migration-done": true,
   "doh-rollout.disable-heuristics": true,
   "doh-rollout.doneFirstRun": true,
   "doh-rollout.doorhanger-decision": "UIOk",
   "doh-rollout.home-region": "US",
   "doh-rollout.uri": "https://mozilla.cloudflare-dns.com/dns-query",
   "dom.disable_open_during_load": false,
   "dom.forms.autocomplete.formautofill": true,
   "dom.security.https_only_mode": true,
   "dom.security.https_only_mode_ever_enabled": true,
   "extensions.lastAppVersion": "99.0.1",
   "idle.lastDailyNotification": 1651446016,
   "media.gmp-gmpopenh264.abi": "x86_64-msvc-x64",
   "media.gmp-gmpopenh264.lastUpdate": 1650652374,
   "media.gmp-gmpopenh264.version": "1.8.1.1",
   "media.gmp-manager.buildID": "20220411174855",
   "media.gmp-manager.lastCheck": 1651358262,
   "media.gmp-widevinecdm.abi": "x86_64-msvc-x64",
   "media.gmp-widevinecdm.lastUpdate": 1650652376,
   "media.gmp-widevinecdm.version": "4.10.2391.0",
   "media.gmp.storage.version.observed": 1,
   "media.hardware-video-decoding.failed": false,
   "media.peerconnection.ice.default_address_only": true,
   "media.peerconnection.ice.no_host": true,
   "media.peerconnection.ice.proxy_only_if_behind_proxy": true,
   "network.http.proxy.respect-be-conservative": false,
   "network.trr.bootstrapAddress": "1.1.1.1",
   "network.trr.confirmationNS": "skip",
   "network.trr.excluded-domains": ",accounts.firefox.com,profile.accounts.firefox.com,oauth.accounts.firefox.com,firefoxusercontent.com,mozillausercontent.com,accounts-static.cdn.mozilla.net,accounts-static-2.stage.mozaws.net,firefox.factor11.cloudflareclient.com,detectportal.firefox.com,localhost.localdomain,localhost6.localdomain6,localhost6",
   "network.trr.fetch_off_main_thread": false,
   "network.trr.mode": 3,
   "network.trr.uri": "https://mozilla.cloudflare-dns.com/dns-query",
   "places.database.lastMaintenance": 1651265143,
   "privacy.sanitize.pending": "[{\"id\":\"newtab-container\",\"itemsToClear\":[],\"options\":{}}]",
   "privacy.history.custom": true,
   "privacy.purge_trackers.date_in_cookie_database": "0",
   "privacy.purge_trackers.last_purge": "1651446020315",
   "privacy.userContext.enabled": true,
   "security.remote_settings.crlite_filters.checked": 1651525452,
   "security.remote_settings.intermediates.checked": 1651425976,
   "security.sandbox.content.tempDirSuffix": "{26f660aa-1fb1-4924-9d39-ba6d8030032f}",
   "services.sync.declinedEngines": "",
   "services.sync.lastPing": 1651446447,
   "services.sync.lastSync": "Mon May 02 2022 14:09:07 GMT-0700 (Pacific Daylight Time)",
   "services.sync.engine.addresses": true,
   "services.sync.engine.addresses.available": true,
   "services.sync.engine.creditcards": true,
   "services.sync.engine.prefs.modified": false,
   "signon.rememberSignons": false,
   "storage.vacuum.last.index": 1,
   "storage.vacuum.last.places.sqlite": 1650653788,
   "ui.osk.debug.keyboardDisplayReason": "IKPOS: Touch screen not found."
 },
 "lockedPreferences": {
   "fission.autostart.session": false
 },
 "printingPreferences": {
   "print.more-settings.open": true,
   "print.printer_HP57B824_(HP_OfficeJet_Pro_8720).print_duplex": 0,
   "print_printer": "OneNote (Desktop)"
 },
 "media": {
   "currentAudioBackend": "wasapi",
   "currentMaxAudioChannels": 2,
   "currentPreferredSampleRate": 48000,
   "audioOutputDevices": [
     {
       "name": "Speakers (Realtek(R) Audio)",
       "groupId": "INTELAUDIO\\FUNC_01&VEN_10EC&DEV_0294&SUBSYS_104314A1&REV_1000\\4&33d682b5&0&0001",
       "vendor": "",
       "type": 2,
       "state": 2,
       "preferred": 5,
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       "defaultFormat": 4096,
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       "defaultRate": 48000,
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     },
     {
       "name": "",
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       "maxChannels": 2,
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       "maxLatency": 0,
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     },
     {
       "name": "E20 (Intel(R) Display Audio)",
       "groupId": "INTELAUDIO\\FUNC_01&VEN_8086&DEV_280B&SUBSYS_80860101&REV_1000\\4&33d682b5&0&0201",
       "vendor": "",
       "type": 2,
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       "maxChannels": 2,
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       "maxLatency": 0,
       "minLatency": 0
     },
     {
       "name": "SOUNDBAR (TaoTronics TT-SK023)",
       "groupId": "BTHENUM\\{0000110b-0000-1000-8000-00805f9b34fb}_VID&0002099a_PID&0500\\7&1c634f93&3&F013C3E30949_C00000000",
       "vendor": "",
       "type": 2,
       "state": 1,
       "preferred": 0,
       "supportedFormat": 4112,
       "defaultFormat": 4096,
       "maxChannels": 2,
       "defaultRate": 44100,
       "maxRate": 44100,
       "minRate": 44100,
       "maxLatency": 0,
       "minLatency": 0
     }
   ],
   "audioInputDevices": [
     {
       "name": "Microphone (Realtek(R) Audio)",
       "groupId": "INTELAUDIO\\FUNC_01&VEN_10EC&DEV_0294&SUBSYS_104314A1&REV_1000\\4&33d682b5&0&0001",
       "vendor": "",
       "type": 1,
       "state": 2,
       "preferred": 5,
       "supportedFormat": 4112,
       "defaultFormat": 4096,
       "maxChannels": 2,
       "defaultRate": 48000,
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       "minLatency": 64
     },
     {
       "name": "",
       "groupId": "",
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       "type": 1,
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       "supportedFormat": 4112,
       "defaultFormat": 4096,
       "maxChannels": 2,
       "defaultRate": 48000,
       "maxRate": 48000,
       "minRate": 48000,
       "maxLatency": 0,
       "minLatency": 0
     },
     {
       "name": "Stereo Mix (Realtek(R) Audio)",
       "groupId": "INTELAUDIO\\FUNC_01&VEN_10EC&DEV_0294&SUBSYS_104314A1&REV_1000\\4&33d682b5&0&0001",
       "vendor": "",
       "type": 1,
       "state": 0,
       "preferred": 0,
       "supportedFormat": 4112,
       "defaultFormat": 4096,
       "maxChannels": 2,
       "defaultRate": 48000,
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       "minRate": 48000,
       "maxLatency": 0,
       "minLatency": 0
     },
     {
       "name": "",
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       "vendor": "",
       "type": 1,
       "state": 0,
       "preferred": 0,
       "supportedFormat": 4112,
       "defaultFormat": 4096,
       "maxChannels": 2,
       "defaultRate": 48000,
       "maxRate": 48000,
       "minRate": 48000,
       "maxLatency": 0,
       "minLatency": 0
     }
   ]
 },
 "accessibility": {
   "isActive": true,
   "forceDisabled": 0,
   "handlerUsed": true,
   "instantiator": "UIAUTOMATION|"
 },
 "startupCache": {
   "DiskCachePath": "C:\\Users\\yourm\\AppData\\Local\\Mozilla\\Firefox\\Profiles\\apx9tstq.default-release-1650652330211\\startupCache\\startupCache.8.little",
   "IgnoreDiskCache": true,
   "FoundDiskCacheOnInit": true,
   "WroteToDiskCache": false
 },
 "libraryVersions": {
   "NSPR": {
     "minVersion": "4.33",
     "version": "4.33"
   },
   "NSS": {
     "minVersion": "3.76.1",
     "version": "3.76.1"
   },
   "NSSUTIL": {
     "minVersion": "3.76.1",
     "version": "3.76.1"
   },
   "NSSSSL": {
     "minVersion": "3.76.1",
     "version": "3.76.1"
   },
   "NSSSMIME": {
     "minVersion": "3.76.1",
     "version": "3.76.1"
   }
 },
 "userJS": {
   "exists": false
 },
 "intl": {
   "localeService": {
     "requested": [
       "en-US"
     ],
     "available": [
       "en-US"
     ],
     "supported": [
       "en-US"
     ],
     "regionalPrefs": [
       "en-US"
     ],
     "defaultLocale": "en-US"
   },
   "osPrefs": {
     "systemLocales": [
       "en-US"
     ],
     "regionalPrefsLocales": [
       "en-US"
     ]
   }
 },
 "crashes": {
   "submitted": [],
   "pending": 0
 },
 "sandbox": {
   "contentSandboxLevel": 6,
   "effectiveContentSandboxLevel": 6,
   "contentWin32kLockdownState": "Win32k Lockdown disabled -- Running in Safe Mode"
 },
 "remoteAgent": {
   "listening": false,
   "url": ""
 },
 "graphics": {
   "numTotalWindows": 1,
   "numAcceleratedWindows": 1,
   "windowLayerManagerType": "WebRender (Software)",
   "windowLayerManagerRemote": true,
   "adapterDescription": "Intel(R) UHD Graphics 620",
   "adapterVendorID": "0x8086",
   "adapterDeviceID": "0x3ea0",
   "adapterSubsysID": "14a11043",
   "adapterRAM": 0,
   "adapterDrivers": "igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32",
   "driverVendor": "",
   "driverVersion": "26.20.100.7870",
   "driverDate": "2-5-2020",
   "adapterDescription2": "NVIDIA GeForce GTX 1050 with Max-Q Design",
   "adapterVendorID2": "0x10de",
   "adapterDeviceID2": "0x1c8d",
   "adapterSubsysID2": "14a11043",
   "adapterRAM2": 2048,
   "adapterDrivers2": "C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvam.inf_amd64_a043d7b150598e7c\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvam.inf_amd64_a043d7b150598e7c\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvam.inf_amd64_a043d7b150598e7c\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvam.inf_amd64_a043d7b150598e7c\\nvldumdx.dll C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvam.inf_amd64_a043d7b150598e7c\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvam.inf_amd64_a043d7b150598e7c\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvam.inf_amd64_a043d7b150598e7c\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvam.inf_amd64_a043d7b150598e7c\\nvldumd.dll",
   "driverVendor2": "",
   "driverVersion2": "30.0.15.1169",
   "driverDate2": "2-1-2022",
   "isGPU2Active": false,
   "direct2DEnabled": false,
   "directWriteEnabled": true,
   "directWriteVersion": "10.0.22000.258",
   "clearTypeParameters": "Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ",
   "targetFrameRate": 60,
   "direct2DEnabledMessage": {
     "key": ""
   },
   "webgl1Renderer": "WebGL is currently disabled.",
   "webgl1Version": "-",
   "webgl1DriverExtensions": "-",
   "webgl1Extensions": "-",
   "webgl1WSIInfo": "-",
   "webgl2Renderer": "WebGL is currently disabled.",
   "webgl2Version": "-",
   "webgl2DriverExtensions": "-",
   "webgl2Extensions": "-",
   "webgl2WSIInfo": "-",
   "info": {
     "AzureFallbackCanvasBackend": "skia",
     "AzureCanvasBackend": "skia",
     "AzureContentBackend": "skia",
     "ApzWheelInput": 1,
     "ApzDragInput": 1,
     "ApzKeyboardInput": 1,
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}

Asked by ThatDamnGirl 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

EMAIL VERFICIATION CODE ISN'T SENT

EMAIL VERFICIATION CODE ISN'T SENT\ tried a few attemtps I formatted my laptop, and now i downoladed mozilla, logging in... and waiting for verficiation code for mozilla… (read more)

EMAIL VERFICIATION CODE ISN'T SENT\ tried a few attemtps

I formatted my laptop, and now i downoladed mozilla, logging in... and waiting for verficiation code for mozilla sync account for years, please help

Asked by Lidor Yosef 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

change primary email address on profile

Instructions on changing primary email address not helpful-prompted to access Accounts but profile displayed would not let me edit my primary email address. When attempte… (read more)

Instructions on changing primary email address not helpful-prompted to access Accounts but profile displayed would not let me edit my primary email address. When attempted to add secondary address was notified that code was sent to my old email address was was compromised & deleted by security of my carrier Want to add new email address & add secondary email account. Assistance greatly appreciated

Asked by JAYeskewicz 2 years ago

Last reply by FredMcD 2 years ago