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Firefox Update | When Writing E-mails The Lines Keep Dropping Automatically

Hello, Since the latest update of Firefox (version 135.0.1) when writing an e-mail the lines keep dropping down automatically at random intervals. The e-mail host we ar… (read more)

Hello,

Since the latest update of Firefox (version 135.0.1) when writing an e-mail the lines keep dropping down automatically at random intervals.

The e-mail host we are using is Polaris Mail, which is through our website provider.

To make sure it wasn't an issue with polaris mail, i have logged into our emails through microsoft edge and they have worked perfectly fine.

I have attached a picture for reference.

Kind regards

Ashley Small

Asked by sales466 2 weeks ago

Last reply by jscher2000 - Support Volunteer 1 week ago

New issue with pdf veiwer.

I've been using the firefox pdf viewer for quite some time and it's worked quite well. Within the last few days though I've developed an issue. When I open a pdf it open… (read more)

I've been using the firefox pdf viewer for quite some time and it's worked quite well. Within the last few days though I've developed an issue.

When I open a pdf it opens correctly for just a brief second (standard text, white background, nothing unusual) and then switches to something like the attached image (black background/ text and such). I have not changed anything that I'm aware of, though I did just recently install a new firefox update (136.0 64-bit windows 11). I didn't notice any articles or comments about this particular issue here yet, so figured I'd ask for some help.

Anyone know how to resolve this? Or other things I should look into?

Thanks for your time, Derek

Asked by derektedrick 1 week ago

I want to downgrade to a previous version without having to create a new profile. How can I do that? Thank you!

I want to downgrade to a previous version without having to create a new profile. I don't want the Firefox logo on the default new tab page, and I tried to change it in t… (read more)

I want to downgrade to a previous version without having to create a new profile. I don't want the Firefox logo on the default new tab page, and I tried to change it in the about:config list but that didn't work even after a complete computer restart. It worked in the previous version. I do not want to create a new profile. My current one is just fine. How can I do that? Thank you!

Asked by Tom Harrington 1 week ago

Firefox makes entire screen flash

For the past few days when I use Firefox and Thunderbird my entire screen will randomly start to flicker, at times very quickly and rarely the entire screen goes black fo… (read more)

For the past few days when I use Firefox and Thunderbird my entire screen will randomly start to flicker, at times very quickly and rarely the entire screen goes black for second or two. This behavior immediately stops when I close the app. It does not happen with any other app. I've tried disabling hardware acceleration in Firefox and that didn't help. Both apps are on the latest version and I also updated my video driver. Tried removing the two add-ons I have. I'm on Windows 11 Firefox 136.0.

Asked by bluechair 1 week ago

  • Solved

I am running Windows 11, with Firefox 97.0 ("Up To Date"), but the installer for the new 115 ESR does not work

I am running Windows 11, with Firefox 97.0 ("Up To Date"), but the installer for the new 115 ESR does not work. The installer (Firefox Setup 115.18.0.esr.exe) seems to t… (read more)

I am running Windows 11, with Firefox 97.0 ("Up To Date"), but the installer for the new 115 ESR does not work.

The installer (Firefox Setup 115.18.0.esr.exe) seems to think that my system is running Windows 7 and does not proceed.

Asked by lee.roll 3 months ago

Answered by jscher2000 - Support Volunteer 3 months ago

  • Solved

Most Google tools are unusable because the content appears completely black.

Hello, For a few days now I've been unable to use Google tools via Firefox (I can't tell if this is due to an update or not). As soon as a document (usually an editable… (read more)

Hello,

For a few days now I've been unable to use Google tools via Firefox (I can't tell if this is due to an update or not).

As soon as a document (usually an editable or navigable area) is opened on the page, it appears completely black. Interactions work correctly at first glance (it's possible to click, write, interact with content that isn't displayed. The problem seems to be purely visual.

I've encountered the problem in all Google Sheet or Docs documents (including when I'm making a new one) and on Google Maps, regardless of location (in the case of Google maps, a notable point is that the map is displayed and then turns black after one or two seconds).

I don't have this problem on another browser, I have it in PM.

Do you have any ideas on how to find the cause and fix the problem?

Have a nice day!

Asked by Myra 2 weeks ago

Answered by jscher2000 - Support Volunteer 2 weeks ago

Keeping a page in focus in the background whilst playing a video game.

Dear support person, When streaming video games on multiple platforms i use a dock from a website called social stream Ninja. This opens a browser page that shows chats … (read more)

Dear support person,

When streaming video games on multiple platforms i use a dock from a website called social stream Ninja. This opens a browser page that shows chats from 3 platforms, Twitch, Youtube and Kick. I have a dual PC setup, so i game on the first PC with the second PC running the actual stream through a capture card.

When i go into SteamVR, i add a desktop panel with that exact dock/webpage on firefox, but the page "pauses" and chat doesn't update anymore. I thought this was a focus issue, so i tried this plugin = Always active Window - Always Visible

Sadly FireFox still doesn't update the page, therefore stream chat doesn't show up, the page pauses. A sort of work-around is running the game in borderless window, but this is VR, and eats up quite the bit of performance, fullscreen is preferred. The borderless window works on Assetto Corsa VR, but on Dirt Rally 2 VR it doesn't, so I really need FireFox to update the page in the background.

I've been tearing my hair out trying to find a solution, the 'focus' plugin was my best idea.

Any chance you could help me?

Kind Regards,

Carlo

Asked by CarlosGaemz 2 weeks ago

Yahoo on Firefox drops connection but doesn't on Google.

In the last 2 weeks you tube or yahoo on firefox either times out or drops about 30 minutes in but when I use you tube or yahoo on Google I don't have this problem. Is t… (read more)

In the last 2 weeks you tube or yahoo on firefox either times out or drops about 30 minutes in but when I use you tube or yahoo on Google I don't have this problem. Is there a problem with an extension or security issue that would cause this? Did an update cause this? It's frustrating. It's been happening to my husband on his desktop also. It will tell us we're not connected but when I go the the router it shows connected. I have to exit out of the browser and reload and everything is fine for about 30 minutes and then I have to exit and reload which requires me to sign in again. Just wondering if an update caused this.

Asked by vgmiller100 2 weeks ago

Unable to connect to my online banking

Am unable to connect to onlinebanking.mynycb.com with Firefox but was able to connect with Microsoft Edge. Firefox msg. "Warning: Potential Security Risk Ahead" Seems li… (read more)

Am unable to connect to onlinebanking.mynycb.com with Firefox but was able to connect with Microsoft Edge. Firefox msg. "Warning: Potential Security Risk Ahead" Seems like a bug in Firefox.

Asked by sigbear11 2 weeks ago

Last reply by jonzn4SUSE 2 weeks ago

  • Solved

wrong location

Using Firefox (current version), when I enter a search including '....near me' into Google Maps OR Bing Maps - I get a map far, far away from my location. Using Chrome, t… (read more)

Using Firefox (current version), when I enter a search including '....near me' into Google Maps OR Bing Maps - I get a map far, far away from my location. Using Chrome, the same query returns a correct location My Windows 11 default location is correct. This began a few days ago

Asked by Michael Weis 2 weeks ago

Answered by Michael Weis 2 weeks ago

Lost Bookmarks following Microsoft upgrade (?)

Lost Bookmarks after Microsoft upgrade(?) Since I'm using the latest version of Windows I don't know what to call what happened that came by way of Microsoft. So far as I… (read more)

Lost Bookmarks after Microsoft upgrade(?) Since I'm using the latest version of Windows I don't know what to call what happened that came by way of Microsoft. So far as I know, I'm the only one reporting this. It would seem that if this was a change initiated by Microsoft it should have affected millions of users.

Asked by Mozilla 2 weeks ago

Last reply by jscher2000 - Support Volunteer 2 weeks ago

Sound looping bug

A strange bug seems to have reappeared in Firefox 135.0.1 on Windows 11... If I'm playing a YouTube video in the browser, and then reload the tab, the last fraction of a… (read more)

A strange bug seems to have reappeared in Firefox 135.0.1 on Windows 11...

If I'm playing a YouTube video in the browser, and then reload the tab, the last fraction of a second of audio from the video will play on loop. It doesn't stop until new audio is sent to the WDM audio device (from any application).

The same thing can happen while seeking through a video. When the video playback resumes from the seek point, the new audio clears the stuck audio loop from the previous segment.

While I appreciate the unintentional tribute to Max Headroom, it does get a bit annoying.

Has anyone else encountered this?

Asked by womagrid 2 weeks ago

Bug with Google maps website and touchscreen on windows 11

dunno if this is the right board, but here goes... I discovered a bug with Firefox and the pen/touchscreen on my lenovo X1 tablet. Using the touchscreen, move the map, … (read more)

dunno if this is the right board, but here goes...

I discovered a bug with Firefox and the pen/touchscreen on my lenovo X1 tablet.

Using the touchscreen, move the map, map works as it should. Can pinch to zoom, ect.

Switch to the pen, map works with pen.

Touch the screen again and Google maps doesn't respond to touchscreen anymore, only the pen, and refresh does not fix it. I have to close and re-open maps in a new tab.

In chrome, this does not happen. Only in Firefox.

Asked by Eric Latour 3 weeks ago

Last reply by Eric Latour 3 weeks ago