Firefox Support Forum

Hello, everyone.

4-5 days ago, I've noticed weird YouTube playlist behavior. When I start playlist and switch to a different tab (or minimize browser) first video will play normally and it will autoplay the next one. But after finishing playing 2d video (3d in some cases) video will just stop at the end of playbar and not autoplay the next one in playlist. Playlist for example: https://www.youtube.com/watch?v=giUY_pEKTzY&list=OLAK5uy_nKmglmCCbx14WeFyH8e7YGYcL5skYwnp0&index=1

It's rather easy to replicate, I can record desktop video if needed.

Expected behavior: I can start YouTube playlist playing and switch to a different tab or minimize browser and playlist will only stop after playing last video in said playlist (unless "Loop playlist" option is enabled).

What I've tried to do so far: 1) Googling: I only was able to find old thread and the culprit was extension: https://support.mozilla.org/en-US/questions/952608 2) Disabling Extensions and confirming issue in Troubleshoot Mode: Did not help 3) Clear cache & cookies for YouTube: Did not help 4) "Allow Audio and Video" autoplay for YouTube: Did not help 5) Confirming issue in another browser: Works as intended in Opera 6) Checking about:config: I'm not that savvy with Firefox config to understand what may cause an issue. Tried to change media.block-autoplay-until-in-foreground to False. Did not help, rolled it back to True.

What I have noticed: 1) Firefox recent update: 118.0.2 October 10, 2023: Correlates when I started experiencing this issue. 2) YouTube playlists plays next video continuously just fine if I don't minimize browser or switch to a different tab. 3) There is a Firefox extension that does exactly what I don't want in my experience: https://addons.mozilla.org/en-US/firefox/addon/no-playlist-autoplay-for-yt/ I installed it just to check. And yes, it does what expected and it is similar to what I'm experiencing. Although it stops playlist after finishing first video, my issues go into the affect after playing first video. (Deleted it after testing)

Before posting I've tried a few different things and here where things gets extremely weird: 1) It works just fine in Firefox if I log out from my YouTube account: (Incognito/Main tab) Do not work if I'm logged in, even in Incognito. However... 2) It works just fine in Opera if I'm logged in my YouTube account. 3) It works just fine if I open playlist in mini-player. (Current workaround)

After all that weirdness I attempted to Clear cache & cookies for YouTube and it did not help once again.

P.S. Yes, I use YouTube as a music player. :)

If I have many tabs open, and pull one away, instead of the previous tab saying in focus, it clicks to a different tab.

If I have 5 tabs open:

1. Tab1
2. Tab 2
3. Tab 3
4. Tab 4
5. Tab 5

I'm focused on Tab 3. If I pull Tab 5 away, it snaps me into Tab 4 even though I was previously on a different tab.

I think this isn't a bug but not desired?

I use ZoneAlarm Extreme Security NextGen and since its last auto update on 12 October 2023, using FaceBook to play Family Farm game causes Firefox to repeatedly crash.

When I sign in to a website I check the box saying 'remember this computer' but FF doesn't seem to allow this. I have to go thru the security login every single time, like when signing in to a google account. It works on Chrome but not FF.

This may be related: sometimes the page displayed on FF doesn't function as it should. Example: I was using Quickbooks online and when I clicked the HELP button nothing happened. I thought it was an Intuit problem until I used Chrome and found the HELP button worked.

thanks

I'm encountering some difficulties with my current account, which is locked out. I would like to request assistance from the support team to help me delete my account and remove my personal information from the platform. However, I'm having trouble finding the contact information for the support team. I couldn't locate their email address or phone number, and I'm hesitant to post my personal email address and information on a public forum.

I'm feeling quite frustrated, as I've never encountered such challenges with an app before. It appears that I'm unable to reach the Firefox support team at the moment. Can someone please provide guidance on how I can securely and privately request their assistance in deleting my account and personal information?

I had to create a new account just to post this question because my original account got locked out. This happened because I recently acquired a new phone and didn't transfer the two-step authentication information to my new device.

Hello,

On MacOS 14.0(Sonoma) Firefox 118.0.2 (64-bit), facing the problem with web.whatsapp.com chat messages. The timestamps for the messages are displayed in UTC and not as per the system time(IST, in my case).

- web telegram shows correct timestamps, opened in same browser session - web whatsapp on Chrome shows correct timestamps - fingerprinting is set to false(was not touched at all).

Any idea what could be wrong? Thanks. -Sachin

The preview function (loading a preview web page) in Wordpress is now generating an 'Oops that page not found error.' A relatively recent problem. My Enhanced Tracking Protection is set to Standard, but I get the same problem when set to Strict. I do not have this problem with Chrome or Microsoft Edge.

i searched for how to bookmark an entire window. google gave me: https://support.mozilla.org/bm/questions/94180 as well as https://support.mozilla.org/eu/questions/1144799 there are probaby many others.

1. both are archived. 2. both are obsolete. Unless I am doing something wrong, in the BOOKMARKS menu there no longer exists "BOOKMARK ALL TABS"

So, why, when an article is archived is it not marked as to what versions of FF it applies? another way to think of this: Why archive a question that WILL ALWAYS BE A RELEVANT QUESTION?

and what is worse: why does searching for "bookmark all tabs" come up empty searching FF help?

Another way: Stop changing FF so much !!!! It is a pain the you-know-what.

And, why does searching for "BOOKMARK ALL TABS" in FF doc come up empty? No wonder the same questions are asked over and over again.

I am trying to get pocket recomendations in Firefox. I do not have 'browser.newtabpage.activity-stream.feeds.system.topstories' in about config to set to true to get pocket recommendations. This happened after latest update.

I uninstalled Firefox and reinstalled with version 18.5 installer with same issue, no recommended pocket.

Firefox 118.0.2 Windows 10 I cleared cache and cookies and since then when logging on to NatWest the "Remember Me" option will not work, I have to type in my customer number every time. I'm sure I had this problem a few years ago but cannot remember what fixed it. Tried contacting an agent of NatWest but their response was the expected "clear cache and try another browser" so no help at all. Probably a long shot but has anyone any idea what I am missing?

When I highlight text and move my cursor down to the bottom edge of the screen to scroll, it is super slow when going down. However if I do the same and scroll upwards by moving my mouse cursor to the top edge to scroll, it scrolls at a reasonable fast rate. The issue does not fix when I start in safe mode, or in private windows. The issue is exclusive to highlighting text and holding down to scroll. My scroll speed by clicking the scroll bar is normal, and so is using two fingers on my laptop (Asus Zenbook 14) to scroll down.

I don't encounter slow click and drag scrolling on google chrome.

I shifted to a mac recently and noticed that all the websites are showing wrong time, and to be precise they are showing UTC timezone. i tried checking privacy.resistFingerprinting and it was already false

what do i do

I have strict tracking protection turned and and i have a rule set for both https and http for bing, yahoo, and some other sites, and no matter how many times i delete their cookies from the settings menu they keep coming back and i have no idea why. I dont see a logical reasons why my extensions would be doing that

Not exactly sure when it started, but youtube shorts are broken in Firefox now.

You can scroll to the next video fine, but if you continue to scroll to the next after that (3rd consecutive video) you get redirected to the first video you started with.

I did try to restart FF in Safemode, but no change. In other browsers (Chrome, Edge) its still working.

I'm at a loss here, problem is in subject line. This has happened for a long while and has persisted through various versions, I have attempted to:

- Alter my antivirus and internet protection settings to allow as much traffic as I can. - Download addons as XPInstall files and try and use the File -> Open File option in the Menu Bar - only returns a line about not having permission, despite having Admin permission.

My Firefox Version is the current 118.0.2 (see: attached image).

Thanks in advance.

In the settings, under Files and Applications, my download directory is set to /home/user/downloads/firefox, but every day or two a new directory is created at /home/user/Downloads. This directory is always empty. How to prevent this from happening?

I need to know how to stop the tool bar from popping down whenever my mouse hits the top of the screen in fullscreen with hide toolbars selected, no other browser I have used does this so I dont know if it is intentional but if it is please tell me how to make it go away, thank you.

Every time firefox has updated this year it prevents me from signing into my Navy federal credit union account. I get the following error message; Access Denied You don't have permission to access "http://signon.navyfederal.org/siteminderagent/forms/mfa.fcc" on this server.

Reference #18.82b3417.1697332724.50b30aec

I have had to turn off the ad blockers in the past and delete all the history including sign ins to get it to work again. This update I again went through all of that and also tried turning off every extension, turning off firefox tracking blocker and even reset the network setting to no proxy. Nothing works. Will I have to go back to using the google spyware browser just so I can do my banking? Or can this problem finally be fixed? If firefox worked with NFCU forten years prior without any difficulty I don't know why it cant be fixed.

How do I stop getting this translation pop-up Firefox puts on my screen? I do not want this service, and I do not want Firefox to be putting ANY pop-ups on my screen, to include to tell me there's a new version available. Firefox has become the pop-up problem.