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Need to update extension that is part of Firefox Recommended program but lost access to MFA so unable to logged in account

Hi, I am the developer of the Dictionary Anywhere extension which is a Firefox recommended extension. Recently my extension stopped performing up to its expectations due… (read more)

Hi,

I am the developer of the Dictionary Anywhere extension which is a Firefox recommended extension. Recently my extension stopped performing up to its expectations due to backend changes in public API that it uses to find meaning of the words.

However, I am unable to modify the code of extension to fix the issue as I am not able to login to my account due to it being behind MFA, and I have lost access to the phone which contains those MFA codes.

Can something be done here, to allow me to update the extension to rectify the issue that 50k users who use this extension regularly are facing? For example, can the extension be transferred to another account through which it can be updated, lots of users are suffering as the extension is not working. I have access to the source code of the extension .

Thanks and Regards

Archived 7 110

Firefox is not working with Rabby Wallet and Metamask extensions.

Dear Sir, Firefox is not working with Rabby Wallet and Metamask extensions. It does no pop-up the window to see the transaction and sign it. Firefox 134.0.1 (64-bit). … (read more)

Dear Sir,

Firefox is not working with Rabby Wallet and Metamask extensions.

It does no pop-up the window to see the transaction and sign it. Firefox 134.0.1 (64-bit). Windows 10 Home.

On Metamask at least I can click on the pinned extension and see the window. However it´s not the expected behavior, because it should open the pop-up automatically. With Rabby wallet it is impossible to proceed, even clicking on the extension icon.

Please fix it.

Solved Archived 7 682

Some of my extensions were automatically uninstalled and re-installing them isn't propagating to other devices

The other day, several of my extensions were automatically uninstalled from a bunch of my devices. After going through and reinstalling most of them, the reinstalled ext… (read more)

The other day, several of my extensions were automatically uninstalled from a bunch of my devices. After going through and reinstalling most of them, the reinstalled extensions don't seem to be propagating to other devices via sync. Newly installed extensions that I didn't have installed before seem to propagate fine. Is there some way I can fix the extension data on my account so that they start syncing properly again?

Archived 6 220

firefox 'extensions'

Quite a few websites don't connect using firefox, but do with other browsers (eg my microsoft account itself). I think it's because I need to install some 'extension'. I … (read more)

Quite a few websites don't connect using firefox, but do with other browsers (eg my microsoft account itself). I think it's because I need to install some 'extension'. I installed the one I thought firefox support said I should, but still can't connect to some websites. What am I doing wrong or missing? I'm on latest Firefox and windows releases on a desktop.

Archived 2 36

Roboform extension not working with 1.9.1b (Firefox 136.0.1)

New update to Zen browser this morning, indicated that Roboform extension needed to be updated. Uninstalled,re-installed Roboform extension. Zen browser does not seem to… (read more)

New update to Zen browser this morning, indicated that Roboform extension needed to be updated. Uninstalled,re-installed Roboform extension. Zen browser does not seem to use the the extension - no offer to fill passwords, etc.

Can I revert to previous version of the browser?

Archived 1 254

McAfee Truekey has stopped appearing in Firefox browser. App downloaded again, and being asked to enable. How do I do this?

Firefox is default browser. Have used McAfee Truekey for years with no issues. It has now disappeared from browser. Reloaded the app, and McAfee website tells me to activ… (read more)

Firefox is default browser. Have used McAfee Truekey for years with no issues. It has now disappeared from browser. Reloaded the app, and McAfee website tells me to activate it. How do I do this/ should I do this?

Archived 1 127