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My email account is jp***.info and I am having a hard time importing account.

I am trying trying to install Thunderbird, as told by my Internet Provider. They have indicated they will no longer allow he POP3 version that my email software has becau… (read more)

I am trying trying to install Thunderbird, as told by my Internet Provider. They have indicated they will no longer allow he POP3 version that my email software has because of security reasons and have indicated to use you as a replacement. So when I try to install this software on my computer I get an error message, indicating that the User Name is incorrect and I have verified it several times, I know it to be correct, the only thing that I can think of is that Thunderbird does not accept of ".info" into the software. If so is there a way a to get this added to the software so I can get added to the software? My next question is the ".online" extension is the I would be inquiring about as I also use that extension for my business.

Please let me know. My email address is [email]@joelsphotos.info.

Joel H.

Asked by bmw15 7 hours ago

Last reply by Dropa 5 hours ago

Cursor dissapears when i press space or `

Whenever I press space to scroll one page down the cursor dissapears. The same thing happens when I press `. As soon as I move the mouse it reappears but this is unwanted… (read more)

Whenever I press space to scroll one page down the cursor dissapears. The same thing happens when I press `. As soon as I move the mouse it reappears but this is unwanted and annoying behavior which didn't happen in the past. I'm not sure when it started happening but it hasn't been long since that. I tried restarting with all the plugins turned off but that didn't help. I'm using the latest version of FF on Win 7 x64.`

Asked by gambit1 6 hours ago

Last reply by cor-el 3 hours ago

Newest FF Portable

Got a tough one: First time I have seen this problem: FF portable has an executable out front up top, and an executable in a deeper 32-bit folder and a 64-bit folder. Any… (read more)

Got a tough one: First time I have seen this problem: FF portable has an executable out front up top, and an executable in a deeper 32-bit folder and a 64-bit folder. Any modifications to the browser, including themes and colors and appearance mods ...are displayed when you open the browser to surf, (32-bit,) but if I click from an email link - it opens the uppermost executable instead - with none of the mods I have made to the browser. (So the browser as it first appeared on install, with no/zero/nada customizations and extensions.) I cannot see how to make an email link refer to the deeper executable. Get it? Thanks for any assistance. (!)

Asked by KentClark 5 hours ago

Last reply by Dropa 5 hours ago

New VPN service

I got an email awhile back stating Firefox was going to offer a VPN service, with a 30 free trial offer. MY question is does the Firefox VPN offer a split tunneling optio… (read more)

I got an email awhile back stating Firefox was going to offer a VPN service, with a 30 free trial offer. MY question is does the Firefox VPN offer a split tunneling option like other VPN services offer? From what I understand, split tunneling is a feature where the VPN service will be active, or connected in one browser but then it would be disabled or disconnected in another browser. Can you please explain if I got that correct? Thank you.

Asked by sciencemagic 1 day ago

Last reply by Dropa 13 hours ago

my computer keeps freezing when using firefox

my desktop computer keeps freezing. after shuting firefox and reopening it, it comes up with 'an old version of firefox is running in the background. firefox needs to clo… (read more)

my desktop computer keeps freezing. after shuting firefox and reopening it, it comes up with 'an old version of firefox is running in the background. firefox needs to close this to continue'. How do I delete an old version please I am running windows 7, 64 bit pro

Asked by arwoodward 1 day ago

Last reply by jonzn4SUSE 20 hours ago

Cached Web Content Not Clearing

Win 7 Home Premium Firefox Version 101.0.1 'Privacy & Security'->'Cookies and Site Data', 'Clear Data.' When 'Clear Now,' Cached Web Content; is clicked, it does n… (read more)

Win 7 Home Premium Firefox Version 101.0.1

'Privacy & Security'->'Cookies and Site Data', 'Clear Data.'

When 'Clear Now,' Cached Web Content; is clicked, it does not zero out. (It used to clear completely).

The browser webpage has been refreshed, the browser closed and reopened, and the computer restarted but the cache does not reset.

This issue started on the morning (Pacific time) of June 26-Is this a known glitch or am I missing a detail?

Asked by Buddy2014 3 days ago

Last reply by jscher2000 - Support Volunteer 1 day ago

Firefox not loading some web pages

Firefox 98.0.1 will not load some web pages that other browsers will. I get a message about Network Protocol Error with the option to "Try Again" which hasn't worked. I'v… (read more)

Firefox 98.0.1 will not load some web pages that other browsers will. I get a message about Network Protocol Error with the option to "Try Again" which hasn't worked. I've tried many of the fixes suggested here but nothing changes. If I copy the link Firefox won't open and paste it in Brave or Opera the link loads fine. I don't want to quit Firefox but I can't spend time every day trying to fix it either.

Asked by jkmcg 3 months ago

Last reply by dom1941 6 days ago

* .pdf

I don't want the pdf to save to disk without my will when I open a pdf file from any website. Fire Fox saves the file first, then opens it for reading. How to change it? … (read more)

I don't want the pdf to save to disk without my will when I open a pdf file from any website. Fire Fox saves the file first, then opens it for reading. How to change it? I want to read the pdf first and then decide what to do with it. This works similarly in Edge. FF is my main browser, I wouldn't want to change that, but I have too much garbage on my disk. every pdf is saved first, completely unnecessary.

Asked by Diabolo13 2 months ago

Last reply by jscher2000 - Support Volunteer 6 days ago

  • Archived

Firefox downloads

Firefox updates use the term MSI, but never do you explain what that means. Come on guys step around the counter and act like a user. Not only what does it mean, but what… (read more)

Firefox updates use the term MSI, but never do you explain what that means. Come on guys step around the counter and act like a user. Not only what does it mean, but what are the differences between MSI and the download without MSI?

Asked by rhdesktop 8 months ago

Last reply by AliceWyman 8 months ago

The update Firefox 100.0.1 ( or 2 ) has a bug

The update Firefox 100.0.1 ( or 2 ) has a bug: Firefox doesn't "see" the Fritz!Powerline ( LAN over Powerline adaptors ) and thus I can't enter the Fritz!Box. Even typing… (read more)

The update Firefox 100.0.1 ( or 2 ) has a bug: Firefox doesn't "see" the Fritz!Powerline ( LAN over Powerline adaptors ) and thus I can't enter the Fritz!Box. Even typing the IP address of the Fritz!Box doesn't help, because there is "no connecting" beyond the PC. The hardware works, so I can send and receive emails, but I can't access the internet via the firfox browser. Stepping back to 99.0.1, I had to "create a new profile" and all my previous ( before the update to 100.0.1 ) settings were lost, all bookmarks vanished ... I am rather angry, you know? This mail I'm sending via my notebook, as I this connects via 100 Mbit Lan network from an other room and as I had to "register" just to be able to complain ...

Asked by me-at-home 1 week ago

Last reply by cor-el 1 week ago

When I log onto Firefox I get this message. " This site is blocked because it may contain unsafe content that can harm your device or compromise your personal info.

bold textWhen I log onto Firefox I get this message. "This site is blocked because it may contain unsafe content that can harm your device or compromise your personal in… (read more)

bold textWhen I log onto Firefox I get this message. "This site is blocked because it may contain unsafe content that can harm your device or compromise your personal info.

Asked by tiatapoota1 1 week ago

Last reply by cor-el 1 week ago

Inability to connect to certain websites, Youtube, Gmail etc.

One part of the article I read says the connection issue is due to HTTP, another part of the Article says it is Googles fault due to their HSTS security policy. I have to… (read more)

One part of the article I read says the connection issue is due to HTTP, another part of the Article says it is Googles fault due to their HSTS security policy. I have to say Poppycock. I can successfully login to my Gmail on my tablet I just cannot connect to it with my laptop. Firefox itself is refusing to allow the connection. Unfortunately it happens more often than you'd expect. I am in no way or by any means capable of computer repair, but I seem to enjoy tormenting myself with constantly taking apart and rebuildingthis laptop, Took me almost 3 months to finally find out how to stop Firefox address URL bar from highjacking the search bar with that really annoying awesomebar in about:config. But something just seems wrong with the browser on the laptop not being able to connect, but there is no issue with the tablet.

Thank you for any advice or solution that could help me with this. Ive thought about the firefox refresh reset option instead of uninstall reinstall, but if there is a better solution

Asked by dougselland 1 week ago

Last reply by jscher2000 - Support Volunteer 1 week ago

Session problem

Hello. I have a question about the session. I did an upgrade to Firefox and when I opened it, I didn't find the last session. The only thing I have is an upgrade.jsonlz4-… (read more)

Hello. I have a question about the session. I did an upgrade to Firefox and when I opened it, I didn't find the last session. The only thing I have is an upgrade.jsonlz4-238 ******* file, but only that file, the other files are not in the folder. Please explain how to get my session back because I really need it. Thanks.

Asked by fofex59787 1 week ago

Last reply by cor-el 1 week ago

Second Tab Doesn't Close By Clicking X

Firefox 101.0.1 (64-bit) on Windows 7 The second tab does not close when I click the X. The first, third, and subsequent tabs do close by clicking the X. I can close the … (read more)

Firefox 101.0.1 (64-bit) on Windows 7

The second tab does not close when I click the X.

The first, third, and subsequent tabs do close by clicking the X.

I can close the second tab either by right-clicking it and selecting "Close tab" or by right-clicking the first tab and selecting "Close multiple tabs > Close tabs to the right"

It's annoying, but not a deal breaker.

Asked by Luminary99 1 week ago

Last reply by hidd3n.tern 1 week ago