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My computer crashes when I try to upload a picture to ebay listing

bp-142a7886-259c-4733-8865-3af880200918 9/18/20, 9:26 AM View bp-43c1908b-ef7e-4fb7-b622-ba1a80200918 9/18/20, 9:17 AM These are the crash reports that came up for th… (read more)

bp-142a7886-259c-4733-8865-3af880200918 9/18/20, 9:26 AM View bp-43c1908b-ef7e-4fb7-b622-ba1a80200918 9/18/20, 9:17 AM

These are the crash reports that came up for this morning. It has crashed each time since then. I'm trying to upload pictures from the desktop to ebay listing. Please help, thanks!

Asked by mskibbe123 1 month ago

Last reply by cor-el 1 month ago

  • Solved
  • Archived

How do you bring up the Context menu in FireFox? (I'm using an Apple MacBook Pro)

I use a MacBook Pro with MacOS 10.11 and the latest version of FireFox (72.0.2) and I'm unable to figure out how to bring up the Context menu. With previous versions of F… (read more)

I use a MacBook Pro with MacOS 10.11 and the latest version of FireFox (72.0.2) and I'm unable to figure out how to bring up the Context menu. With previous versions of FireFox. I could hold down the Control key and click a tab and that would bring up the Context menu. But with the latest versions of FireFox, that option is no longer available.

I suppose if I bought a two-button mouse, I could bring up the Context menu with the right button, but you should be able to bring up the Context menu with the trackpad that come with Apple's MacBook Pro.

So how do you bring up the Context menu on an Apple MacBook Pro?

Thank you so much.

Asked by Marina43182 8 months ago

Answered by Marina43182 8 months ago

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  • Archived

How do you close multiple tabs?

I use a MacBook Pro with MacOS 10.11 and the latest version of FireFox (72.0.2) and I'm unable to figure out how to close multiple tabs at once. With past versions of Fi… (read more)

I use a MacBook Pro with MacOS 10.11 and the latest version of FireFox (72.0.2) and I'm unable to figure out how to close multiple tabs at once.

With past versions of FireFox, I could bring up the context menu (by holding down the control key and clicking on a tab) and choose "Close other tabs" or choose "Close tabs to the right of this tab." I could also choose either option from the File menu, but all those options seem to be gone now and I can't even bring up the Context menu any more. Maybe if I had a two-button mouse, I could click the right button, but you should be able to do the same thing with the standard trackpad that comes with the MacBook. I'm sorry.

Anyway, how do you close multiple tabs?

Thank you so much.

Asked by Marina43182 8 months ago

Last reply by cor-el 8 months ago

  • Archived

firefox keeps going back to previous page randomly , but i have not changed anything

i have the same OS and all else is same, but recently firefox keeps going back to the previous page randomly , and i have to click that forward arrow to get it back. a re… (read more)

i have the same OS and all else is same, but recently firefox keeps going back to the previous page randomly , and i have to click that forward arrow to get it back. a real pain as it reloads and i have to start over from what i was reading/copy-pasting etc. Perhaps it's a bug with a recent firefox update?

Asked by coatli 9 months ago

Last reply by coatli 9 months ago

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  • Archived

Firefox crashes because of the fbplugin plugin

I downloaded the newest version of Firefox and it simply crashes before it opens. This is the Crash ID: Crash ID: bp-19c953f3-7fb3-4ba3-9136-06c9d0181024 I don't know w… (read more)

I downloaded the newest version of Firefox and it simply crashes before it opens.

This is the Crash ID:

Crash ID: bp-19c953f3-7fb3-4ba3-9136-06c9d0181024

I don't know what to do.

Asked by ShahidIbrahim 1 year ago

Answered by jscher2000 1 year ago

  • Archived

Why can't I get Firefox to update on my Mac? I keep getting sent to the same useless page in this support section - I need help that works!

I have followed the instructions in the support section very carefully and still cannot get Firefox to update. I did see the note that the person who is the admin or the… (read more)

I have followed the instructions in the support section very carefully and still cannot get Firefox to update. I did see the note that the person who is the admin or the person who installed Firefox is the only person who can update it. That would be me and me alone, and I've exhaustively checked my Mac's settings and preferences and everything else I can think of. I'm new to Mac so I may well have missed something important during set-up...........but I can't figure out or find what that may be. Whenever I follow the link on the support page that says I can update, all it does is download the updated version of Firefox, not an update. I don't want to start all over and lose all of my bookmarks and developer tools just because something isn't working. I realize it is probably something rather simple, but I just seem to be missing it and I've passed the frustration point now.  :) Thanks for any assistance in getting this straightened out!

Asked by RevDr 3 years ago

Last reply by RevDr 3 years ago

  • Archived

Firefox Crash, I can not open Firefox, nothing will help. Crash in Safe Mode

Absturz-ID: bp-0ea5b693-1bf8-402d-98c1-8553b2160721 Process: firefox [661] Path: /Applications/Firefox.app/Contents/MacOS/firefox Identifie… (read more)

Absturz-ID: bp-0ea5b693-1bf8-402d-98c1-8553b2160721

Process: firefox [661] Path: /Applications/Firefox.app/Contents/MacOS/firefox Identifier: org.mozilla.firefox Version: 50.0.2 (5016.11.29) Code Type: X86-64 (Native) Parent Process:  ??? [1] Responsible: firefox [661] User ID: 501

Date/Time: 2016-12-14 02:53:01.483 +0100 OS Version: Mac OS X 10.11.6 (15G1108) Report Version: 11 Anonymous UUID: 19FAD957-DB86-D5F7-DE0E-A7698CCF5DAC


Time Awake Since Boot: 1800 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV) Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000 Exception Note: EXC_CORPSE_NOTIFY

VM Regions Near 0: -->

   __TEXT                 00000001081d7000-00000001081da000 [   12K] r-x/rwx SM=COW  /Applications/Firefox.app/Contents/MacOS/firefox

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread 0 org.mozilla.firefox 0x00000001081d9300 0x1081d7000 + 8960

Thread 0 crashed with X86 Thread State (64-bit):

 rax: 0x0000000000000000  rbx: 0x00007fff57a27c10  rcx: 0x0000010000000203  rdx: 0x0000020000000200
 rdi: 0x00007fff764302a8  rsi: 0x0000000000012068  rbp: 0x0000000000000000  rsp: 0x00007fff57a27bf0
  r8: 0x0000000000000040   r9: 0x00007fff764302a0  r10: 0xffffffffffffffff  r11: 0x0000000000000201
 r12: 0x00007fff57a28410  r13: 0x00007fff57a28439  r14: 0x0000000000000029  r15: 0x00007fff76431050
 rip: 0x00000001081d9300  rfl: 0x0000000000010246  cr2: 0x0000000000000000
 

Logical CPU: 14 Error Code: 0x00000004 Trap Number: 14


Binary Images:

      0x1081d7000 -        0x1081d9fff +org.mozilla.firefox (50.0.2 - 5016.11.29) <D2818770-61D4-38E1-A455-9FF774B26F5A> /Applications/Firefox.app/Contents/MacOS/firefox
      0x1081e1000 -        0x1081fcff7 +libmozglue.dylib (1) <58DB88E6-D1F1-32AE-89FA-1059FDFBD35B> /Applications/Firefox.app/Contents/MacOS/libmozglue.dylib
   0x7fff60cdf000 -     0x7fff60d16a47  dyld (360.22) <DC81CC9D-651A-3A45-8809-928282052BD3> /usr/lib/dyld
   0x7fff86334000 -     0x7fff865cafff  libmecabra.dylib (696.5) <EF6C0BD4-5FE8-34FB-8ADF-69A53CEC97A9> /usr/lib/libmecabra.dylib
   0x7fff865cb000 -     0x7fff865e8ff7  com.apple.AppleVPAFramework (2.1.2 - 2.1.2) <41378C0B-B56A-3A73-9BD0-E06FA1F87B8C> /System/Library/PrivateFrameworks/AppleVPA.framework/Versions/A/AppleVPA
   0x7fff865e9000 -     0x7fff865f1fff  libcopyfile.dylib (127) <A48637BC-F3F2-34F2-BB68-4C65FD012832> /usr/lib/system/libcopyfile.dylib
   0x7fff865fe000 -     0x7fff8660afff  com.apple.speech.synthesis.framework (5.4.12 - 5.4.12) <71DA00B8-5EA2-326B-8814-59DB25512F65> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
   0x7fff86670000 -     0x7fff86671fff  liblangid.dylib (122) <9CC4F0D1-5C51-3B69-BC8F-EE3A51FD0822> /usr/lib/liblangid.dylib
   0x7fff8669d000 -     0x7fff866d1ff7  com.apple.CoreVideo (1.8 - 191.3) <1AA24A1B-CB84-3F6B-B6DE-11494542649C> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
   0x7fff866d2000 -     0x7fff866e2fff  libbsm.0.dylib (34) <7E14504C-A8B0-3574-B6EB-5D5FABC72926> /usr/lib/libbsm.0.dylib
   0x7fff866e3000 -     0x7fff866e5fff  com.apple.loginsupport (1.0 - 1) <9B2F5F9B-ED38-313F-B798-D2B667BCD6B5> /System/Library/PrivateFrameworks/login.framework/Versions/A/Frameworks/loginsupport.framework/Versions/A/loginsupport
   0x7fff866e6000 -     0x7fff866e6ff7  libunc.dylib (29) <DDB1E947-C775-33B8-B461-63E5EB698F0E> /usr/lib/system/libunc.dylib
   0x7fff8673e000 -     0x7fff86758ff3  liblzma.5.dylib (10) <CC03591B-FA57-3CA5-AC81-0D76033AC0CE> /usr/lib/liblzma.5.dylib
   0x7fff867cb000 -     0x7fff868f8ff3  com.apple.CoreText (352.0 - 494.12) <ADBE8355-D4F5-3316-A6C4-D641D615CEC4> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText
   0x7fff868f9000 -     0x7fff86970feb  libcorecrypto.dylib (335.50.1) <B5C05FD7-A540-345A-87BF-8E41848A3C17> /usr/lib/system/libcorecrypto.dylib
   0x7fff86971000 -     0x7fff8697cfff  com.apple.CrashReporterSupport (10.11 - 718) <05892B57-F2CD-3C84-B984-0417F6B361DB> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/CrashReporterSupport
   0x7fff86993000 -     0x7fff86994fff  libDiagnosticMessagesClient.dylib (100) <4243B6B4-21E9-355B-9C5A-95A216233B96> /usr/lib/libDiagnosticMessagesClient.dylib
   0x7fff86995000 -     0x7fff86995fff  libOpenScriptingUtil.dylib (169.1) <AD0DAC8A-9849-3077-999F-9AEC6112BDAB> /usr/lib/libOpenScriptingUtil.dylib
   0x7fff86c11000 -     0x7fff86c2bfff  com.apple.Kerberos (3.0 - 1) <1B4744BF-E5AE-38E2-AA56-E22D3270F2E8> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
   0x7fff87345000 -     0x7fff87747fff  libLAPACK.dylib (1162.2) <42238ED4-6B7A-39D0-BFF2-304A0C287213> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
   0x7fff877a8000 -     0x7fff87a9dfff  com.apple.HIToolbox (2.1.1 - 807.2) <36413C45-36AF-34EF-9C0E-F18B31D1E565> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
   0x7fff87aa9000 -     0x7fff87aabff7  com.apple.xpc.ServiceManagement (1.0 - 1) <D96D7A6D-EDEB-35EE-B5D9-E33A3BF011B5> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManagement
   0x7fff87aac000 -     0x7fff87b39fef  libsystem_c.dylib (1082.60.1) <28733D22-553E-3CBC-8D2C-EDCEB46E46AF> /usr/lib/system/libsystem_c.dylib
   0x7fff87ea3000 -     0x7fff87fb1ff3  com.apple.desktopservices (1.10.3 - 1.10.3) <3A6906D4-C0B8-30D1-B589-0466E5E42B69> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
   0x7fff88013000 -     0x7fff88062ff7  com.apple.opencl (2.7.0 - 2.7.0) <39581F1A-04FE-3CCA-9118-E9BB9053F7A1> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
   0x7fff88063000 -     0x7fff880d7ff3  com.apple.securityfoundation (6.0 - 55126) <DAA4FDD0-7F84-30AA-BE6F-96BB9F871F07> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoundation
   0x7fff880d8000 -     0x7fff880e1ff7  com.apple.CommonAuth (4.0 - 2.0) <4B8673E1-3697-3FE2-8D30-AC7AC5D4F8BF> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
   0x7fff88146000 -     0x7fff88148ff7  libsystem_configuration.dylib (802.40.13) <3DEB7DF9-6804-37E1-BC83-0166882FF0FF> /usr/lib/system/libsystem_configuration.dylib
   0x7fff88176000 -     0x7fff8817efef  libsystem_platform.dylib (74.40.2) <29A905EF-6777-3C33-82B0-6C3A88C4BA15> /usr/lib/system/libsystem_platform.dylib
   0x7fff88185000 -     0x7fff88185ff7  liblaunch.dylib (765.50.8) <834ED605-5114-3641-AA4D-ECF31B801C50> /usr/lib/system/liblaunch.dylib
   0x7fff890ab000 -     0x7fff890c4fe7  libcompression.dylib (28) <F83F421D-115D-3457-A9AA-1BEB5070A30B> /usr/lib/libcompression.dylib
   0x7fff890c8000 -     0x7fff8910dff7  com.apple.coreservices.SharedFileList (24.4 - 24.5) <1D2AD77B-778F-3253-A295-3D0A32A8121C> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SharedFileList.framework/Versions/A/SharedFileList
   0x7fff8944d000 -     0x7fff89487fff  com.apple.QD (3.12 - 302) <0FE53180-2895-3D14-A1E7-F82DE1D106E1> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
   0x7fff89926000 -     0x7fff89aa4fff  com.apple.UIFoundation (1.0 - 436.1) <AABB5267-E7B7-3D75-B051-E665BDA8DEF4> /System/Library/PrivateFrameworks/UIFoundation.framework/Versions/A/UIFoundation
   0x7fff89ab8000 -     0x7fff89bdffff  com.apple.LaunchServices (728.13 - 728.13) <DF9A69C3-06AD-3062-A40A-50ED12CA18CA> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
   0x7fff8a0f4000 -     0x7fff8a17cfff  com.apple.CoreSymbolication (3.1 - 58048.1) <4730422E-4178-34F9-8550-BB92F2A4F44B> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSymbolication
   0x7fff8a252000 -     0x7fff8a25afff  libsystem_networkextension.dylib (385.40.36) <66095DC7-6539-38F2-95EE-458F15F6D014> /usr/lib/system/libsystem_networkextension.dylib
   0x7fff8a25b000 -     0x7fff8a260fff  com.apple.DiskArbitration (2.7 - 2.7) <F55902AA-5316-3255-A701-FDED5B553065> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
   0x7fff8a261000 -     0x7fff8a261fff  com.apple.ApplicationServices (48 - 48) <ADD57D3A-142F-3EF5-BFD8-EACD82164884> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
   0x7fff8a262000 -     0x7fff8a264ff7  com.apple.ExceptionHandling (1.5 - 11) <086E1FB3-8B75-3241-9585-06C43B51F2C8> /System/Library/Frameworks/ExceptionHandling.framework/Versions/A/ExceptionHandling
   0x7fff8a265000 -     0x7fff8a26bff7  com.apple.speech.recognition.framework (5.1.1 - 5.1.1) <9E5A980A-F455-32D5-BBEE-3BD6018CC45E> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
   0x7fff8a26c000 -     0x7fff8a412ff7  com.apple.audio.toolbox.AudioToolbox (1.13 - 1.13) <370E95BC-956C-3962-86CC-0A14CF6A0389> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
   0x7fff8a413000 -     0x7fff8a767fff  com.apple.Foundation (6.9 - 1259) <71A9D3A0-0B1F-3E3A-86F3-1486365A6EF2> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
   0x7fff8b897000 -     0x7fff8b8b3ff7  libextension.dylib (78) <FD952DA6-BBEC-3CB6-98B3-E1D111C5C54E> /usr/lib/libextension.dylib
   0x7fff8b9b3000 -     0x7fff8b9e2ffb  libsystem_m.dylib (3105) <08E1A4B2-6448-3DFE-A58C-ACC7335BE7E4>

Asked by Hesi2016 3 years ago

Last reply by FredMcD 3 years ago

  • Solved
  • Archived

When computer was turned on after forcing Firefox to quit, Firefox was trying to install a 'helper something (maybe ap). What is this?

At one point last night, Firefox was not responding, so I forced it to quit. That took a while, and I had no idea why, so I shut down the computer. When I started Firef… (read more)

At one point last night, Firefox was not responding, so I forced it to quit. That took a while, and I had no idea why, so I shut down the computer. When I started Firefox up again, there was a dialog box that said Firefox was trying to install a 'helper add-on (or something--I don't remember) and it opened my administrator log-in box. I cancelled it. In case this comes up again, what is this helper and can I install it without fear of installing something bad? Thanks.

Asked by drgamgam 3 years ago

Answered by FredMcD 3 years ago

  • Archived

Firefox continually crashes in Sierra

Upgraded to OS X Sierra. Started Firefox and it crashed about 30 seconds after starting. Tried to restart it. Same thing. Problem continues every time I try to start it. … (read more)

Upgraded to OS X Sierra. Started Firefox and it crashed about 30 seconds after starting. Tried to restart it. Same thing. Problem continues every time I try to start it. Tried starting it in Safe Mode. Same thing. Tried refreshing it. Same thing. Uninstalled and did a clean install. Same issue. Followed every procedure I could find and nothing seems to work. Kind of wondering what's going on and how I can fix it so I can ditch Safari (useless POS browser)

Not very technical btw.

Thoughts?

Asked by MarkCollins 3 years ago

Last reply by John99 3 years ago

  • Archived

None stop crashing OSX

Report ID: bp-1de3d894-9edf-47e9-a2ef-859912160928 Firefox crashes non-stop on launch, even Nightly seems to be failing. I can't pinpoint what the problem is. Even safe m… (read more)

Report ID: bp-1de3d894-9edf-47e9-a2ef-859912160928

Firefox crashes non-stop on launch, even Nightly seems to be failing. I can't pinpoint what the problem is.

Even safe mode crashes, please help.

Asked by Brendaddio 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

firefox version 41.0

I need to install firefox version 41.0 in order to be able to use my outlook through my employer's portal. I can't figure out how / where to download this from your site… (read more)

I need to install firefox version 41.0 in order to be able to use my outlook through my employer's portal. I can't figure out how / where to download this from your site. Please help!!! I can't access email without it.

Asked by blbridges 4 years ago

Last reply by James 4 years ago

  • Archived

Firefox Starts and then Closes Shortly After it Starts

With FF not running, I'll be using my computer and FF will open to an empty page... and maybe 30 seconds later it will close. This happens at random times. I've looked … (read more)

With FF not running, I'll be using my computer and FF will open to an empty page... and maybe 30 seconds later it will close. This happens at random times. I've looked through Sync & Auto Update settings and do not see any controls established by FF that would allow it to run autonomously. Any ideas?

Asked by Aughlyeechimran 4 years ago

Last reply by Aughlyeechimran 4 years ago

  • Archived

How do I get a link to open in a new tab?

I went to preferences >general> Tabs, and marked Open new windows in a new tab instead. I actually did it a few times, also closed and reopened Firefox. Still, a n… (read more)

I went to preferences >general> Tabs, and marked Open new windows in a new tab instead. I actually did it a few times, also closed and reopened Firefox. Still, a new tab opens, but the link opens not in the tab but in a new window. Very annoying! Any ideas would be appreciated.

Asked by Kelley8 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Netflix not working

Netflix is not working. When I try to play a video I get this message, "Firefox is installing components needed to play the audio or video on this page, Please try again… (read more)

Netflix is not working. When I try to play a video I get this message, "Firefox is installing components needed to play the audio or video on this page, Please try again later".

I don't know hoe to fix this. Does anyone else know how to resolve this? Thanks.

Asked by lauram8 4 years ago

Last reply by AliceWyman 4 years ago