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Windows reset deleted Firefox along with bookmarks and passwords

My Microsoft Office would not update properly and my build (1803 or 1809?) kept getting a message about "End of Service, no longer supported and I needed to install updat… (read more)

My Microsoft Office would not update properly and my build (1803 or 1809?) kept getting a message about "End of Service, no longer supported and I needed to install update). I worked with a Microsoft Tech for two days and she was unable to get the update to complete successfully. The final step was to try do a Windows "Recovery" and run the "Reset this PC".

A message stated apps would be deleted but it also stated it would keep my "personal files".

Ultimately, the "Recover" and "Reset this PC" worked and I was finally able to update my Windows to build 1909. However, in the process it appears to have deleted Firefox and all my login data, websites, bookmarks, favorites and passwords.

Once again i worked with a Windows tech to see if we could get Firefox data back but the "Window.old" doesn't appear to have kept any Firefox data as every account "Administrator", "User", "My Name", Visitor and Default either have no Firefox folder, contains no files in the Firefox folder, or has a file with today's and is only a few kb's in size. Also, the Firefox "Import and Backup" feature doesn't have any files saved except one that is dated today has 11 items and is 1kb.

The Windows tech stated I may be able to contact Firefox and gain access to my information using my login, email, phone number type credentials to verify my identity.

As anyone reading this can understand I'm lost without this data. I have close to seven years worth of passwords, bookmarks and folders saved in that Firefox. I literally can't login to anything because not only do I not know the passwords but I don't know any of the login names either. This means resetting an account or password on a majority of my websites like banking, medical, etc...is virtually impossible.

Thanks in advance for anyone reading this and I hope what I'm asking makes sense.

Basically, I'm just hoping my information may be saved on the Firefox side a cloud server or something and I'm hopefully able to gain access to it talking to the community or Firefox tech support?

I do have access to my email on my phone but I can't see or reset the password on it either because it asks me to enter my email password in order to get to the area that allows me to reset the password.

Asked by AlatorreInWA 8 hours ago

Last reply by jscher2000 5 minutes ago

nfl.com blocked, all add-ons disabled

Any time I attempt to go to www.nfl.com (or any of the domain's pages), it will for a split second attemtp to go, but then quit trying as if it is blocked. I have disabl… (read more)

Any time I attempt to go to www.nfl.com (or any of the domain's pages), it will for a split second attemtp to go, but then quit trying as if it is blocked. I have disabled every single add-on in the browser, and it is still blocking the site. This is the only known site that is being blocked, and this site does NOT get blocked using Google Chrome.

What is likely to be causing this issue?

Asked by dodgester 21 minutes ago

I have always need connexion for Google ?

Hello everybody and sorry for my English I have all time this screen for connexion at the Google. I connect all the time but the authentication comes back Help :D … (read more)

Hello everybody and sorry for my English

I have all time this screen for connexion at the Google. I connect all the time but the authentication comes back

Help :D

Asked by gyzmonicolas 35 minutes ago

Nach dem Update auf FIREFOX 82.0 Firefox Release October 20, 2020 funktioniert nichts mehr

Nach dem Update auf FIREFOX 82.0 Firefox Release October 20, 2020 funktioniert nichts mehr. Deinstallation und Neuinstallation und Bereinigen, alles bringt keine Probleml… (read more)

Nach dem Update auf FIREFOX 82.0 Firefox Release October 20, 2020 funktioniert nichts mehr. Deinstallation und Neuinstallation und Bereinigen, alles bringt keine Problemlösung. Einstellungen lassen sich nicht ändern und aktivieren. Absturzbericht lässt sich nicht öffnen. Die gleichen Probleme hatte ich vor einer Woche. Erst nach vielen Stunden Fehlerbeseitigung und unzählige Versuche mit Deinstallation und Neuinstallation und Bereinigen hatte ich für eine Woche ein zuverlässiges und fehlerfreies Arbeiten mit dem Browser Firefox. Jetzt nach dem neuen Update auf 82.0 wieder die gleichen Fehler. Der Browser FIREFOX ist unbrauchbar. Über EDGE von MICROSOFT und GOOGLE CHROME kann ich problemlos im Internet navigieren und arbeiten. Dort läuft alles fehlerfrei mit der 64-Bit-Version.

Vor einer Woche hatte ich versucht, MOZILLA bzw. die Community über diese Fehler zu kontaktieren. Ich habe keine Antwort erhalten.

Ich hoffe, dass diese erneute Fehlermeldung jetzt dazu führt, dass ich eine Antwort erhalte, wie dieses Problem gelöst werden kann.

Vielen Dank.

After updating to FIREFOX 82.0 Firefox Release October 20, 2020 nothing works anymore. Uninstalling and reinstalling and cleaning up, nothing brings a solution to the problem. Settings cannot be changed or activated. Crash report cannot be opened. I had the same problems a week ago. Only after many hours of troubleshooting and countless attempts with deinstallation and reinstallation and cleaning did I have reliable and error-free work with the Firefox browser for a week. Now after the new update to 82.0 the same errors again. The FIREFOX browser is unusable. With EDGE from MICROSOFT and GOOGLE CHROME I can easily navigate and work in the Internet. Everything there runs flawlessly with the 64-bit version.

A week ago I tried to contact MOZILLA or the community about these errors. I did not get an answer.

I hope that this repeated error message now leads to an answer on how to solve this problem.

Many Thanks.

Asked by URSUS ARCTOS 1 hour ago

Shortcut to directly screenshot a full page.

When I press ctrl+shift+s, I get a menu in the upper-right corner of the browser. It has a “Save full page” option. However, I still have to go and click on that. Is ther… (read more)

When I press ctrl+shift+s, I get a menu in the upper-right corner of the browser. It has a “Save full page” option. However, I still have to go and click on that.

Is there a shortcut to just directly take a screenshot of the whole page? Is there a way to configure such a shortcut if there isn’t one by default?

Thanks!

Asked by binki 7 hours ago

Last reply by p34nut 1 hour ago

  • Solved

Default Search Engine Problem

I have Bing set up as my default search engine and it has worked fine for years. Now all of the sudden, any search I request, whether in the address bar or search window… (read more)

I have Bing set up as my default search engine and it has worked fine for years. Now all of the sudden, any search I request, whether in the address bar or search window is completed by Yahoo. I have tried everything I know to try to fix this but to no avail. Also, when I click the Add-ons button to check for add -ons that I perhaps placed in error, a new blank tab opens up. I'm wondering if I should just delete Firefox and then re-install it. Any help would be greatly appreciated.

Asked by pfburdett 18 hours ago

Answered by jscher2000 13 hours ago

Flash Player Update foor Firefox from Performoverlyoriginalapplication.icu

Just received a supposed Firefox Update Marked "Important Firefox update available. Click "Install" to continue" Yet when I click the Install I get a Warning " You are at… (read more)

Just received a supposed Firefox Update Marked "Important Firefox update available. Click "Install" to continue" Yet when I click the Install I get a Warning " You are attempting to install an add-on from 'performoverlyoriginalapplication.icu. Make sure you trust this site before continuing" Is this a legitimate Firefox update, and IF IT IS - why do I get that warning from Firefox. I do NOT know, so therefore can NOT "trust" performoverlyoriginalapplication.icu. Can someone who knows this subject better PLEASE advise whethere this is a legitimate update for Firefox and can they be trusted. Also IF that is the caes why does Firefox send me a "warning"???? Thanks for your help.

Walt

Asked by Walt 2 hours ago

  • Solved

Google Search

Received notification this morning that I received the latest and greatest update from Firefox. Ever since receiving that notification, every time I do a Google Search, i… (read more)

Received notification this morning that I received the latest and greatest update from Firefox. Ever since receiving that notification, every time I do a Google Search, it comes back with response from Yahoo. My default Search engine is Google yet I can't receive anything back from Google. It won't even allow me to get in to Google Maps. What gives?

Asked by CGDoc 1 day ago

Answered by FredMcD 9 hours ago

  • Solved

Firefox doesn't load any websites at all

my browser has suddenly stopped loading anything whatsoever. unable to even go to options, as nothing happens when i try to press it. clicking on bookmarks lead to nothin… (read more)

my browser has suddenly stopped loading anything whatsoever. unable to even go to options, as nothing happens when i try to press it. clicking on bookmarks lead to nothing happening.

i am connected and can use chrome all fine.

tried using safe mode/refreshing, made no difference

heres a YT video showing what happens (essentially nothing when i use firefox), and how chrome performs

https://www.youtube.com/watch?v=MPL1msExLLs&feature=youtu.be

never had this issue before

thanks

Asked by goalie3777 5 hours ago

Answered by goalie3777 5 hours ago

  • Solved

Wrong Version of Firefox reported

I am running latest version of Firefox 82.0 (64-bit) but most of the systems are reporting my browser version to be Firefox 56. My privacy.resistFingerprinting is set to… (read more)

I am running latest version of Firefox 82.0 (64-bit) but most of the systems are reporting my browser version to be Firefox 56. My privacy.resistFingerprinting is set to" FALSE". Any other way to get the correct version of FF?

Asked by chillipepper 6 hours ago

Answered by FredMcD 4 hours ago

Localized Screen Tearing

Right, so, this is genuinely a weird one - Wherever the bottom of my scrollbar is, whenever I scroll, it will have a tearing effect on the text above and below it- as if … (read more)

Right, so, this is genuinely a weird one - Wherever the bottom of my scrollbar is, whenever I scroll, it will have a tearing effect on the text above and below it- as if its trying to decide "Am I up here? or down here?" I have no way of capturing this via screen shot, I've disabled Hardware acceleration for a previous issue (Firefox would flicker on certain pages, and outright crash). I can't find an issue with my graphics drivers, as everything else runs and works as standard as normal. It's only firefox that has this issue, as Edge and Chrome work perfectly fine.

Asked by Grier 3 hours ago

Backup profile from a PC and restore to a MAC

Hello I would like to backup my whole Firefox profile a PC and restore to a MAC. I know it works from PC to PC but I want to knoz how to do it from PC to MAC. Thanks a… (read more)

Hello

I would like to backup my whole Firefox profile a PC and restore to a MAC.

I know it works from PC to PC but I want to knoz how to do it from PC to MAC. Thanks a lot

Didier

Asked by didier9 8 hours ago

Last reply by cor-el 3 hours ago

Why is Firefox using too much ram and how to fix it?

Firefox according to task manager is using around 3gig of ram. I'm having trouble clicking on anything because there is a delay. I've uninstalled what few add-ons i had a… (read more)

Firefox according to task manager is using around 3gig of ram. I'm having trouble clicking on anything because there is a delay. I've uninstalled what few add-ons i had and no improvement. My pc is Intel I59400f running windows 10 with 8 gig ram plus gtx1660 super with 6gb ram too

Asked by james_t_mumu 8 hours ago

Last reply by FredMcD 4 hours ago