Showing questions tagged: Show all questions

Secure Connection Failed

Greetings, Firefox community. So a couple of months ago my Firefox browser (in a 2017 Macbook Air running MacOS Monterey 12.1) began having problems connecting specifical… (read more)

Greetings, Firefox community.

So a couple of months ago my Firefox browser (in a 2017 Macbook Air running MacOS Monterey 12.1) began having problems connecting specifically with Google websites (address bar search engine, Drive, Calendar, Gmail, YouTube, etc.).

Some days, my first search will go through, but then, with all posterior attempts, all I get is the "SSL_ERROR_HANDSHAKE_UNEXPECTED_ALERT" error code.

I have tried logging off my Firefox account, reinstalling the browser, resetting all settings ("Refresh Firefox" button), cleared startup caché, and clearing all caché and data from these websites, but I keep getting the code and can't get through to the website.

The websites work normally in Safari.

I'd really appreciate your help, as it is very frustrating to have to use another browser only for Google searches, YouTube and GMail (Firefox continues being my favorite browser).

Asked by Juan 12 minutes ago

Last reply by Greymagic27 1 minute ago

Chase.com

I use Win10. I have an updated Firefox browser. I have deleted cookies and cleared the cache. I have restarted multiple times. Chase.com will NOT work with Firefox. I get… (read more)

I use Win10. I have an updated Firefox browser. I have deleted cookies and cleared the cache. I have restarted multiple times. Chase.com will NOT work with Firefox. I get a page that says the browser has to be updated to above version 76. and mine is 96.0.3 I did indeed follow their link to download and do the update even thought I knew I had the most recent update, and it worked. UNTIL...I closed the browser and tried to login again.

I contacted Chase for online support. The online "specialist" who was also the supervisor (?) at Chase has told me Chase is no longer compatible with Firefox. This makes NO sense to me. She insisted this was the case. I felt she didn't want to assist in hunting down the issue.

Does anyone else have a problem with the Chase.com website??

Asked by quietspirit57 5 hours ago

Last reply by jscher2000 2 minutes ago

Add custom Search Shortcut to Firefox Home

I'm enjoying the feature of the pinned "Amazon Search" on Firefox Home – not just a shortcut to Amazon, but a shortcut with a blue magnifying glass that adds the "search … (read more)

I'm enjoying the feature of the pinned "Amazon Search" on Firefox Home – not just a shortcut to Amazon, but a shortcut with a blue magnifying glass that adds the "search with Amazon" parameter to the main search bar and allows you to search Amazon.com without having to visit the site first. I was wondering if it's possible to add a custom shortcut for other search engines... for example, YouTube?

For reference, I have a custom search keyword established in Settings for YouTube – "@youtube". But I want to know how I can have that keyword pinned to my Home page, just like "@amazon" currently is.

Thanks in advance.

Asked by Matt 2 months ago

Last reply by ngoclan5103 23 minutes ago

Facebook

Mozilla/5.0 (Linux; Android 10; Mi 9T Pro Build/QKQ1.190825.002; wv) AppleWebKit/537.36 (KHTML, like Gecko) Version/4.0 Chrome/88.0.4324.181 Mobile Safari/537.36[FBAN/EMA… (read more)

Mozilla/5.0 (Linux; Android 10; Mi 9T Pro Build/QKQ1.190825.002; wv) AppleWebKit/537.36 (KHTML, like Gecko) Version/4.0 Chrome/88.0.4324.181 Mobile Safari/537.36[FBAN/EMA;FBLC/it_IT;FBAV/239.0.0.10.109;]

Asked by LuCiFeR 20 hours ago

Last reply by Greymagic27 3 minutes ago

Firefox is crashing frequently

Firefox has been running fine for me for a long time but recently, like the last week or so, it has been crashing constantly. When I first boot up my computer, it will be… (read more)

Firefox has been running fine for me for a long time but recently, like the last week or so, it has been crashing constantly. When I first boot up my computer, it will be fine for awhile and then it'll just crash. If I try to restart it then, it will either immediately crash or crash after a few seconds. sometimes it will hold together for a bit and then crash. I've had it crash when I've clicked to move to a new webpage, and I've had it crash when it is just idling on a webpage. I have already tried troubleshooting mode and it still crashed, so its not my extensions. Ive also tried to reinstall it and that has not helped either. Any help would be greatly appreciated.

Report ID: bp-befe5e87-aee5-421b-9f5e-d30780220128

Asked by Zgamer96 1 hour ago

Last reply by Zgamer96 7 minutes ago

Unable to access google translate

When I try to access https://translate.google.com/ it gives me this screen: https://ibb.co/5GkB5qG I'm not sure what to do here since google translate should be an ok sit… (read more)

When I try to access https://translate.google.com/ it gives me this screen: https://ibb.co/5GkB5qG

I'm not sure what to do here since google translate should be an ok site to go to and it's worked fine in the past.. any help would be appriciated!

Asked by Greymagic27 19 minutes ago

Last reply by Greymagic27 17 minutes ago

Google Docs Rendering Roboto Weights Wrong

using Firefox 96.0.3 on macOS 12.1 i've been creating some Google Docs this week and using the various Roboto font weights (Light, Thin, Normal, Medium, Bold) to format… (read more)

using Firefox 96.0.3 on macOS 12.1

i've been creating some Google Docs this week and using the various Roboto font weights (Light, Thin, Normal, Medium, Bold) to format them with. the majority of the docs are using the "Normal" weight.

suddenly, i came back to it today and ALL the "Normal" weights display as "Medium" and all the "Medium" are displaying as "Normal" - even in the dropdown font selector menu.

it looks normal in Safari. and the Roboto variants look normal when viewing at fonts.google.com. so it's only in Firefox on Google Docs (as far as i can tell).

i have tried running in Troubleshooting Mode, which didn't change anything. so i event went as far as deleting all Addons, and completely resetting Firefox to factory defaults. the problem persists.

any ideas?

Asked by syberknight 17 minutes ago

  • Solved

open support ticket for firefox browser

'Release 96.0.1 Does Not Work with Our Ariba PunchOut Catalogs' Users can punchout and add items to the Shopping Carts, but when they try to return the items from the ca… (read more)

'Release 96.0.1 Does Not Work with Our Ariba PunchOut Catalogs' Users can punchout and add items to the Shopping Carts, but when they try to return the items from the cart back to our local Ariba Application, users receive a "Token Expired" error. When they click the button to return to the Ariba application, there are no items in the requisition.

We experienced the same issue when Chrome released version 80 in February of 2020. We have been recommending Firefox as the preferred browser but now it has the same problem.

Can you provide some way for users to run an older version of Firefox? Version 95.0.2 Works great. I have not upgraded to 96 yet due to this issue. However, many campus users have already installed 96.0.1.

Currently in our environment, only Inernet Explorer or EDGE running in IE mode work with our Ariba Application. Should we advise our campus users stop using Firefox now?

Asked by morriv 1 week ago

Answered by morriv 21 hours ago

Space bar moves cursor to front subject lint

I have checked against other web browsers and only happens in Mozilla, within the last few weeks. I checked on multiple computers, still having the following problem. I … (read more)

I have checked against other web browsers and only happens in Mozilla, within the last few weeks. I checked on multiple computers, still having the following problem. I use workspace by go daddy for my online email. I click on compose and the expected window pops to create the email message. When I get to the subject line. every time i use a space bar after typing in a word, the cursor automatically moves to the beginning of the line. This happens each time I type a new word in the subject line. NO other issue in to, cc, bcc, or main message body. This only happens at the end of the subject line. If i type in the middle with characters already on either side, the space bar does not reset.

Go Daddy tech support says it sounds like a browser problem

Thank you, Dr Steve

Asked by stevek3 2 months ago

Last reply by FredMcD 19 minutes ago

  • Solved

Search display

When I do a search, if a site has a green check mark in the title, the web address is superimposed over the title making both impossible to read. If there is no green che… (read more)

When I do a search, if a site has a green check mark in the title, the web address is superimposed over the title making both impossible to read. If there is no green check mark, the web address is above the title and I can easily read both.

I am switching to a different search engine until this issued is resolved.

Asked by gary.gerulat 5 hours ago

Answered by FredMcD 5 hours ago

Firefox skipping to the bottom of page

Hi. I am getting an issue with Firefox 69.0.3 64-bit whereby on some websites it's skipping to the bottom of pages when you load up is this a known bug or does anyone kno… (read more)

Hi. I am getting an issue with Firefox 69.0.3 64-bit whereby on some websites it's skipping to the bottom of pages when you load up is this a known bug or does anyone know a workable fix?

Asked by gavin323 5 hours ago

Last reply by cor-el 24 minutes ago

FireFox 96.0.3 - HTML download link forced to open as text file

Issue Description: My support ticket holder is running FireFox 96.0.3 and has to process records from the state, these records are available through links similar to thi… (read more)

Issue Description: My support ticket holder is running FireFox 96.0.3 and has to process records from the state, these records are available through links similar to this (not publicly accessible):

https://powerschool.tulsaschools.org/admin/reportqueue/prreport.html?jobQueueCurrentId=<id>&repName=<filename>&repType=html

When the dialog box offers to open / save the file the open option lists the file as a text file (ignoring the type tag above) and offers to open the file in the system's default text editor.

Choosing the save option downloads the file and saves it as a .html file... loading the downloaded file has the expected result of displaying the Web page as intended.

Other browsers (Chrome, Edge) load both files as HTML as expected. Steps taken: Cache and Cookies have been cleared, FireFox has been refreshed, and I closed and re-opened FireFox.

How can I recover the ability to display this HTML file as a webpage through the open option and not as source (text)? Resources: File saved in the temp folder & opening as source: FireFoxReport-Open.png Expected result (and result in other browsers: FireFoxReportOpen-Expected.png - Being edited for privacy

Asked by beaslmi 3 hours ago

Last reply by cor-el 28 minutes ago

Firefox breaks laptop keyboard

Hello So for the past couple of months I have had problems with my laptop keyboard. At random times I couldn't type anymore (also not outside of Firefox). To fix the prob… (read more)

Hello

So for the past couple of months I have had problems with my laptop keyboard. At random times I couldn't type anymore (also not outside of Firefox). To fix the problem I always reinstalled the keyboard drivers so I thought that my driver's were the issue. But this week it happened several times just after openingen the browser so I realised this was the problem. I opened Firefox in safe mode and I didn't have any problems with my keyboard, so I refreshed Firefox but the problem came back. I only use a few extensions that are recommended or made by Mozilla. I have been using an other browser for the last couple of days and haven't had any problems.

Thanks in advance

Asked by Lukas 23 hours ago

Last reply by Lukas 36 minutes ago

website desktop shortcut creation procedure does not work

I am using Firefox 96.0 running on Ubuntu 20.04. The procedure described on this site to create a desktop shortcut for a website (click on padlock, drag it to the desktop… (read more)

I am using Firefox 96.0 running on Ubuntu 20.04. The procedure described on this site to create a desktop shortcut for a website (click on padlock, drag it to the desktop and release) does not work. A grayed image of the URL being dragged moves onto the desktop when dragged, but when the mouse button is released that grayed image springs back to the URL field.

I also tried the alternate procedure i.e. drag a shortcut from the Bookmarks menu onto the desktop. The same failure sequence as described above occurred.

Thanks in advance for the help.

Mike

Asked by Mike's stuff 21 hours ago

Last reply by Mike's stuff 6 hours ago

Firefox Really slow loading pages and slows other programs down after last update.

After this last update Firefox is really slow loading pages and has crashed on me multiple times, I have also noticed if the browser is up it slows other programs down no… (read more)

After this last update Firefox is really slow loading pages and has crashed on me multiple times, I have also noticed if the browser is up it slows other programs down now like when im burning a cd. Is anyone else experiencing this? Thank you

Asked by jsand1977 7 hours ago

Last reply by jsand1977 2 hours ago