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Can't create new account

I am trying to create a new Firefox account with it's own email to be separate from this Firefox account I am posting from. However, every time I try to follow the "sign … (read more)

I am trying to create a new Firefox account with it's own email to be separate from this Firefox account I am posting from. However, every time I try to follow the "sign up" buttons I get redirected to the login page where I enter what I want as the new account info and receive a "Primary email account required for sign in" The email I'm trying to use for my new account is NOT registered with Firefox and I am using a freshly installed version of the browser on a new PC so no extensions are interfering.

Asked by Gabriel 5 hours ago

Last reply by James 14 minutes ago

In iOS Firefox crashed due to plugin-container

I followed instruction several time to uninstall and reload fresh and Firefox will not run, except in safe mode. This issue has happened once before and I solved it by re… (read more)

I followed instruction several time to uninstall and reload fresh and Firefox will not run, except in safe mode. This issue has happened once before and I solved it by reloading it fresh but this time I cannot get it to run.

Asked by smartin322 21 hours ago

Last reply by AliceWyman 30 minutes ago

Browser freezes using Gmail and Youtube

Hello, Recently I was forced to install some "stuff" on my work laptop. Unfortunately, I am not quite sure what they installed. I have contacted my IT department and all … (read more)

Hello,

Recently I was forced to install some "stuff" on my work laptop. Unfortunately, I am not quite sure what they installed. I have contacted my IT department and all I've gotten in response is that "we haven't blocked any browser or sites."

Since this update, I find that Gmail will eventually show an error and when I go to refresh the page, the loading screen never completes. Additionally, Youtube will eventually declare that I have no connection and at that point I can no longer open new browser tabs.

I have updated Firefox, used troubleshooting mode, removed extensions, turned off ad blockers (uBlock Origin), and nothing seems to work—these issues always appear again eventually.

I would greatly prefer to not use Chrome, so if there is anything I can do to fix these issues I would be all ears to know what it is.

Thank you, John

Asked by johnvemery88 5 hours ago

Last reply by Dropa 47 minutes ago

Firefox is blocking click through to Google Ad results

when i execute a google search and click through to an Ad result, i get the following error message. Secure Connection Failed An error occurred during a connection to ww… (read more)

when i execute a google search and click through to an Ad result, i get the following error message.

Secure Connection Failed

An error occurred during a connection to www.googleadservices.com. PR_CONNECT_RESET_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

when i click "learn more" i am directed to this firefox support page, which is not helpful / does not resolve the issue. https://support.mozilla.org/en-US/kb/secure-connection-failed-firefox-did-not-connect?as=u&utm_source=inproduct

QUESTION: how do i setup Firefox to allow click through of Google Ads?

P.S. i do not have any ad blocker extensions enabled. this is only an issue in Firefox. i have no issue with click through on Chrome or Safari.

Asked by ipignatelli 3 hours ago

Last reply by Dropa 51 minutes ago

Screen goes black.

Yesterday when my wife tried searching on her computer within the Amazon site the screen went black. She is able to pull up the Amazon website but when she tries to searc… (read more)

Yesterday when my wife tried searching on her computer within the Amazon site the screen went black. She is able to pull up the Amazon website but when she tries to search for a product the screen goes black. There will be a split second when you can see the search results but then it goes black. I do not see any pop-up blocker warning at the top.This does not happen on other websites.

Asked by greyhndfan 1 hour ago

Last reply by Dropa 56 minutes ago

XULRunner error

Dear Mozilla Community members, For a while now I get sort of an error message some time after Windows start (every time): "XULRunner Could not determine any profile runn… (read more)

Dear Mozilla Community members,

For a while now I get sort of an error message some time after Windows start (every time): "XULRunner Could not determine any profile running in backgroundtask mode!"

I managed to find out that XULRunner is connected to Mozilla but I haven't found any info about this particular message so far, therefore, I would appreciate your help solving this issue.

Thank you in advance.

Kind regards, Ewelina

Asked by Ewelina 5 hours ago

Last reply by TyDraniu 1 hour ago

can not access aweb site

i have assurance wireless home page on my desktop and when i try to get it in firefox i get this messageInternal Server Error The server encountered an internal error… (read more)

i have assurance wireless home page on my desktop and when i try to get it in firefox i get this messageInternal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator at webmaster@localhost to inform them of the time this error occurred, and the actions you performed just before this error.

More information about this error may be available in the server error log.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request. Apache/2.4.25 (Debian) Server at myaccount.assurancewireless.com Port 443 works in edge and Chrome and ie/able all adons cleared cookies done everything i can even called assurance and they were able to access it not sure why i got it in edge and ie'

Asked by Mary 19 hours ago

Last reply by jscher2000 - Support Volunteer 1 hour ago

Need help restoring prior profile settings

Posting on behalf of a user who hit the VPN inbound queue with a question better suited for this forum: The tab bar, toolbar, and address bar placement in my Firefox Desk… (read more)

Posting on behalf of a user who hit the VPN inbound queue with a question better suited for this forum:

The tab bar, toolbar, and address bar placement in my Firefox Desktop browser has recently changed. I have been trying to revert these recent changes as they interrupt my current workflows.

I DO know which prior profile save contains the desired info however, it contains many files and I DO NOT KNOW which files I need for the bars to be restored. If you could provide me the name(s) of the file(s) that holds the bars data, I am probably saved, hopefully saved.

Asked by SUMOsJR 1 week ago

Last reply by cor-el 1 hour ago

OneDrive photos not loading

The photos page in OneDrive is having trouble loading most of the time. The page has the OneDrive header, and the section where the photos should show up is simply blank.… (read more)

The photos page in OneDrive is having trouble loading most of the time. The page has the OneDrive header, and the section where the photos should show up is simply blank. Screenshot attached.

This is working fine on Google Chrome, but I would prefer not to use chrome for privacy reasons.

Can anyone help me with this?

Regards, Harrison

Asked by h.bade93 8 hours ago

Last reply by Chris Ilias 2 hours ago

moz back up says my profile is corrputed

moz back up says my profile is corrupted. my emall works in every way, but when try to use moz back u to make a back up it says my profile is corrupted . Can someone te… (read more)

moz back up says my profile is corrupted. my emall works in every way, but when try to use moz back u to make a back up it says my profile is corrupted . Can someone tell me how to fix this ? Or can someone tell what I can do that is better ?HELP!!!!!!!!

Asked by spyder3 2 days ago

Last reply by cor-el 2 hours ago

How can I download an older version of Firefox?

I have an older Macbook Air that runs on OX Capitan which is not compatible with the latest version of Firefox. I have been a long time user of Firefox and have an accoun… (read more)

I have an older Macbook Air that runs on OX Capitan which is not compatible with the latest version of Firefox. I have been a long time user of Firefox and have an account. Please send me a link and instructions on how to download a version that will work on my device. Thank you in advance for your help. Venetia

Asked by Venetia 3 hours ago

Last reply by cor-el 2 hours ago

After upgrading to Firefox 100 version, AJAX uploader is not working for larger files

We have a AJAX uploader (Cutewebui) in our site. It was working fine for smaller and larger files. But after upgrading firefox version to 100, it is not working. It is gi… (read more)

We have a AJAX uploader (Cutewebui) in our site. It was working fine for smaller and larger files. But after upgrading firefox version to 100, it is not working. It is giving error 'html5: the upload task is interrupted'.

For older versions it is working fine.

Please help us to resolve it.

Asked by him_nis13 6 days ago

Last reply by Chintan Shah 3 hours ago

my saved passwords are gone

i opened firefox (v.95) and tried opening up my email and found that all my saved passwords were gone from firefox on my computer. it said i should crate a firefox accoun… (read more)

i opened firefox (v.95) and tried opening up my email and found that all my saved passwords were gone from firefox on my computer. it said i should crate a firefox account to get my logins back so i did and i still could not access any of my web logins. so i searched the help pages. opened up my profile n made a backup of my key3, key4, n loginjson files, downloaded v.91 firefox esr and copied my key3 file into a new profile.

so i still dont have my web logins ... n now i have an outdated version of firefox with none of my bookmarks either. im sick of troubleshooting n my wifi is almost out for the month.

how do i get my web logins and bookmarks back so i dont have to spend hundreds of hours recreating them?

Asked by redfoxole 5 months ago

Last reply by dpt150v 3 hours ago

Change browser width with keyboard only

Is it possible to use the keyboard only to adjust the width of the browser window? In other words, is there an alternative to clicking and dragging the mouse to change th… (read more)

Is it possible to use the keyboard only to adjust the width of the browser window? In other words, is there an alternative to clicking and dragging the mouse to change the browser size?

Thanks for your help!

Asked by rebecca28 7 hours ago

Last reply by cor-el 3 hours ago

Videos won't play

I am using a new iMac with the latest version of Firefox (100.0.2) Lately when I am reading articles on news sites such as CNN or The Guardian, or on Twitter, when I clic… (read more)

I am using a new iMac with the latest version of Firefox (100.0.2) Lately when I am reading articles on news sites such as CNN or The Guardian, or on Twitter, when I click on the video the screen goes black and stays black. No video or audio. This is incredibly frustrating. Also, even when I was able to watch videos, the default was that the sound was off. I would like to know how to fix both these issues ASAP!! Thank you

Asked by louisewats 7 hours ago

Last reply by cor-el 3 hours ago

Revoke mandatory extension permission

Is it possible to revoke 'tabs' permission from an addon that grants it by default? I modified the script provided here (https://support.mozilla.org/en-US/questions/12570… (read more)

Is it possible to revoke 'tabs' permission from an addon that grants it by default?

I modified the script provided here (https://support.mozilla.org/en-US/questions/1257097), I got a successful message but permission is still there.

browser.permissions.getAll().then(resp => {

 if (resp.permissions.length == 0){
   console.log('There are no permissions for this extension');
 } else {
   if (resp.permissions.includes('tabs')){
     console.log('Attempting to remove "tabs" permission --');
     browser.permissions.remove({permissions: ["tabs"]}).then(msg => {
       console.log('Removal successful (' + msg + ')');}).catch(err => {
       console.log('Problem: ' + err)});
   } else {
     console.log('Did not find the "tabs" permission, but found these: [' + resp.permissions.join(',') + ']');
   }
 }

});

thanks

Asked by suman55 5 hours ago

Last reply by Dropa 4 hours ago

Bookmarks

After factory resetting my laptop, all my bookmarks are gone. When I try to the *restore bookmarks*, the only date available to select is after the reset. Any help? … (read more)

After factory resetting my laptop, all my bookmarks are gone. When I try to the *restore bookmarks*, the only date available to select is after the reset. Any help?

Asked by othersidesteve 4 hours ago

Last reply by Dropa 4 hours ago

Antivirus software

Every day I am interrupted by McAfee with daily notifications across my screen saying they have detected a virus and to sign up with them. I have NEVER been a customer o… (read more)

Every day I am interrupted by McAfee with daily notifications across my screen saying they have detected a virus and to sign up with them. I have NEVER been a customer of McAfee and would like these nuisances to stop. Is there a way I can ban them from my pc. Thank you.

joann

Asked by condogal 5 hours ago

Last reply by qxyz123 4 hours ago

how to open new link in a new tab browser

For years I have been using Firefox. If I clicked on a hyperlink in any of my programs, Outlook messages, websites etc, Firefox opened a new tab. That behaviour has sud… (read more)

For years I have been using Firefox. If I clicked on a hyperlink in any of my programs, Outlook messages, websites etc, Firefox opened a new tab. That behaviour has suddenly stopped for websites including this one occasionally. It seems to still work for Outlook. Has Firefox changed its policy?

The advice on https://support.mozilla.org/en-US/questions/1283295 is to edit browser.link.open_newwindow (3) 1:current tab; 2:new window; 3:new tab; But that is already set to 3.

What other settings might work? And why has this been changed?

Asked by cvhorie 4 months ago

Last reply by Heidi M Taylor 6 hours ago