Firefox Support Forum

i have just downloaded Firefox and i go to open in and it flashes open an close immediately. the occurs every time that i open the program. i have reinstalled it multiple times to see if that's the issue, used the Microsoft store to download it, the website, i tried to get the beta that didn't help and i was just wondering what the issues was and wondering if you could. i looked in the error message folder as well and its empty.

I am using Windows 7 and Firefox 115.5. When I close Firefox, it stalls and after a minute I get an error message saying Windows Explorer is hung up. Then if I can get an option to close the program. I have tried many ways to exit Firefox but nothing helps this. Thanks.

My Simple Tab Groups disappeared after one of the recent Firefox updates. This has happened before. Now, after considerable time rebuilding my simple tab groups, when I get a notification that a new version of Firefox is available, I dismiss it. I am afraid of losing them again.

Have you heard this before? Has the issue been addressed? Is it fixed? Is it safe to update without losing the tab groups? Is there a way to back them up and restore them later if they crash?

TRYING TO OPEN A SAVING ACCOUNT WITH BANK OF MONTREAL https://www.bmo.com/main/personal/bank-accounts/ CLICK ON THIS ONE: Savings Amplifier Account AFTER CLICKING THIS WINDOW APPEARS: https://www.bmo.com/main/personal/bank-accounts/getting-started/?rg=BMO&spc=7880184&ofid=SAASTAND001&lang=en IT TELLS ME TO USE ANOTHER BROWSER LIKE Firefox..... BUT I’M USING FIREFOX. I DON’T USE ANY OTHER BROWSER. HOW CAN I SOLVE THIS ISSUE?

Yesterday Firefox started closing at random, sometimes instantly as soon as I open it. The crash dialog doesn't open, and if I go to about:crashes my most recent unreported crash is from 2019. Tried refreshing, reinstalling, completely wiping all profiles and starting fresh. If I use troubleshooting mode it won't open properly at all. I am at a bit of a loss, any ideas?

Mozilla is crashing since last 3 days and it is often

Please do the needful urgently.

Submitted Crash Reports Report ID Date Submitted bp-51f75a07-5dab-464b-a880-8af320231126 26-11-2023, 16:16 View bp-fd13d783-6248-4baf-82d9-682d80231128 28-11-2023, 13:35 View

Hi, can you help? I can't access morphy richards website from my phone and my pc through Firefox. I can access it through Microsoft Edge on my pc and my Samsung Internet app on my phone but not through my Firefox app or windows 11 Pro desktop pc. I get this message on my pc

Hmm. We’re having trouble finding that site. We can’t connect to the server at www.morphyrichards.com. If you entered the right address, you can: Try again later Check your network connection Check that Firefox has permission to access the web you might be connected but behind a firewall

and this message on my phone through the Firefox app

Address Not Found. The browser could not find the host server for the provided address. Check the address for typing errors such as ww.example.com instead of www.example.com.

If you are unable to load any pages, check your device’s data or Wi-Fi connection. 

Steps I have taken is clearing data, history and cache on pc, turning off mcafee firewall. I use my pc through a wired Internet connection and my phone through Wi-Fi and data and it's the same on both I can't access the website. Like I mentioned I can access it no problems through Microsoft Edge on my pc and Samsung Internet app on my phone so I have now pinpointed it to Mozilla Firefox being the issue, also this is the only website I have issues with. Please can you help? Regards, Steve

Hello, the description is the same as in the title: Firefox is slowing down significantly while I have "more" demanding games running I'm talking about a game like assassin's creed mirage mostly on ultra for example.

It all started with the purchase of a new computer, on the previous one I did not encounter such a problem. It manifests itself in the way that the video is slightly desynchronized with the sound + I can see a significant difference (delay) when scrolling the pages.

My current rig: Intel Core i7-14700KF Nvidia RTX 4080 32GB of ram running at 6000mhz (G Skill Intl F5-7200J3445G162x16GB ) 2x Kingston SKC3000D2048G 2TB

I understand that the GPU focuses on the game but can't it be improved somehow? The rest of the applications on the computer work normally In my opinion, the computer does not seem so weak that it cannot handle Firefox and the game simultaneously.

Send help please 😊

For 8 months i am still getting tab crashed messages whenever i try to pause then replay videos. I have sent crash reports and shown them on the help page and get no real answers.

So my firefox recently started freezing while watching live streams on both youtube and kick. It'll freeze and buffer forever until I either refresh (kick) or hit the grey "live" button on youtube and the whole freezing thing repeats again after 2 minutes. Add-ons and internet speeds attached

hi Team,

We are working on xxx organization and for one of our core applications experienced suspicious activity since November 22, 2023, while users leveraging Firefox browser version 119.0 where customer made multiple attempts to perform sequence of flow and got dropped. Around 99% of our customer got dropped ever since Nov 22. We are not sure if its due browser or any other suspicious issue.

however, we would like to understand from your other customer experience perspective, have we encountered any bad user experience using Firefox browser version 119.0 / or do we have any bug encountered and recently had a fix? 

2. Another question, If in case was a fix for Firefox version 119.0 will the customer browser automatically gets updated ?

It would be great if you can help us to share these details so that we can investigate further.

I found a problem with YouTube in firefox, maybe it's related to my computer. When you open and play a video at 60 fps, and at the same time pulling the mouse, the video starts to freeze, it seems like the fps drops. Does anyone know how to solve this problem? Maybe someone has encountered it already?

When I open firefox it opens on the "success" page it should open on my selected page Yahoo.com

this happened after I ran the "refresh firefox" option

My apologies if I am being a numpty, but I have been using Firefox for many years without issue, and recently (possibly after an update, but I cannot be certain), it has started to randomly freeze. I am running Ubuntu 22.04, and Firefox 119.0. I have demonstrated to myself that if I open a web page with links (but not always), and click on the link, I may still scroll up and down the page, but the mouse cursor never seemed to recognise the hotlink, and doesn't jump to it. The links will work on Chromium. I initially tried resetting the browser, thereby losing all my open pages, but that didn't work. That also removed all extensions ("all" two of them) and that didn't work. Firefox is now pretty much unusable. Any help to resolve this would be appreciated, as I cannot find any solutions online, and it seems I am not alone with this issue! Many thanks,

Whenever I navigate in a video or go fullscreen on YouTube there's a painfully loud crackle, I use the site frequently so I'd appreciate a fix because it's very painful for my ears.

Good Morning to Firefox Friends,

I received the following message after logging in to an online acct. and wanted to review my online bill:

"The address wasn’t understood. Firefox doesn’t know how to open this address, because one of the following protocols (javascript) isn’t associated with any program or is not allowed in this context. You might need to install other software to open this address."

Any thoughts or resolve? Also, I'm using AdBlocker Ultimate which I took via Firefox suggestion/recommendation.

Thank you in advance!

Sincerely,

Debbie Rusignuolo Email: [email removed from public]

Frequent browser crashes on the VK website when viewing content. What is it and how to solve this problem? Drop a message: https://crash-stats.mozilla.org/report/index/8b7a6415-dc8a-43ac-a0fe-e1d780231126#tab-details

Yo, Linux sysadmin here and been using Firefox forever.  Surprisingly I have this ancient 12 year old System76 laptop that I use for nearly everything (got a newer Lenovo that I been meaning to switch to but no time).

Using Debian 12/13 with Gnome 43.6/X11.  Can't quite figure out this issue though.  Besides being a sysadmin, can have other side jobs/projects going on as well, so can have 5-10 windows open in different workspaces, sometimes with hundreds of tabs all together (big fan of the Auto Tab Discard add-on and about:memory Minimize Memory Usage to keep performance up and resource usage low).

Been noticing this issue for the last few versions where suddenly, after random amount of Firefox uptime (can be after days of perfect performance) my keyboard input aka typing gets extremely laggy, like 30 seconds behind for all keystrokes, except: Ctrl-F instantly brings up the Find in Page bar, and Ctrl-C instantly copies to clipboard.  Ctrl-V, however, 30 seconds lag, Ctrl-A also....  Mouse is fine though and can right-click and paste instantly or use other menu options.  Happens anywhere in Firefox too: in address bar, in the find text box, in the preferences, in my saved passwords, haven't found a place with no lag.

Have searched around for some hours now and only found suggestions to disable accessibility service, but accessibility service has already been disabled for a while now.  Everything else in my Gnome desktop session is running fine.  Restarting Firefox temporarily solves the issue but is highly annoying and interruptive with as much as I have going on sometimes.  Due to timing randomness, starting Firefox without certain add-ons is impossible as I can't spend days at a time without any of them.  Just have to open a text editor and type what I need to in there, then paste with mouse, until I can find a good stopping place to restart Firefox.

Have included most of the info from about:support in the Troubleshooting Information.  Spent quite a bit of time looking at all my modified preferences, nothing popped out but if there's something you think I could include to help, let me know. Thanks

Firefox has been crashing multiple times per day for several weeks now. It used to be fine, hardly ever crashing. I can't think of anything I'm doing differently since before the crashes started. I can only assume that it started after a specific Firefox update. I do have a lot of windows/tabs open at once, but that was never an issue in the past. Occasionally individual pages will crash, usually several at once. The entire software crashes all at once regularly as well. Sometimes the crash seems to cause other issues, such as my computer hanging up for a bit, or my monitors going blank and the graphics system seeming to reset, before Firefox actually crashes. I don't always get a crash report dialogue when the whole thing crashes.

Most recent crash report ID: bp-bd37576c-c5ef-419f-a031-fe1910231123

I keep my Windows and Firefox up to date. I tried turning off hardware acceleration, but I think that might have made it worse so I turned it back on. I cleared the caches (which took well over five minutes), and ran speedyfox a few times. I exit Firefox through File > Exit whenever I need to restart or run other heavy software.