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  • Solved

Firefox stuck in dark mode with a custom theme

I have been using the same custom theme for the past 3 years or so on both my windows 10 pro and dual boot Ubuntu 20.04. Recently, my windows 10 pro firefox started going… (read more)

I have been using the same custom theme for the past 3 years or so on both my windows 10 pro and dual boot Ubuntu 20.04. Recently, my windows 10 pro firefox started going into dark mode all of a sudden without me changing ANYTHING. The system theme and everything else stays the same. Then about 5 days later, my Ubuntu 20.04 firefox started to inherit this stupid dark mode as well. I have tried _ setting ui.systemUsesDarkTheme to 0 (number value) in about:config _ Changing to other custom color themes, and they all went into dark mode. _ Refresh Firefox _ Reinstall Firefox

When I went into "Ads on & theme" tabs, changing to system theme, it picks up the white theme mode. But Youtube webpage system theme mode pick up the dark theme mode.

Asked by Hekate 3 months ago

Answered by jscher2000 - Support Volunteer 3 months ago

I lost all my passwords

I am using Windows 10 on a desktop computer with all current updates, including all drivers using Driver Booster 9. It occasionally crashes - usually blue screen error vi… (read more)

I am using Windows 10 on a desktop computer with all current updates, including all drivers using Driver Booster 9. It occasionally crashes - usually blue screen error video TDR failure, ndlddmkm.sys.

After one crash yesterday, no saved login information came up on Firefox - no user ID or password.

In C:\Users\Paul\AppData\Roaming\Mozilla\Firefox\Profiles\z9j81sb8.default there were seven corrupt logins files, logins.json.corrupt and logins.json-1.corrupt to logins.json-6.corrupt, the last of these with a date modified showing the day of that crash, i.e. yesterday's date. Renaming this to the logins.json didn't restore any logins when Firefox restarted. I tried a couple of others too, and the logins.json from my laptop. None gave me my logins back.

There is no folder on my Desktop.

This has been VERY inconvenient. I have been relying on Firefox, and know only a some passwords. Thank goodness I always ignored Firefox's offer to generate a password for me.

Asked by Paul Major 3 months ago

Last reply by Bill 2 months ago

Multiple instances of Firefox spamming my computer, even with no pages open

When I open Firefox, I'm getting ** 12 ** instances of Firefox opening up and spamming the hell out of my hard drive (even slowing down other processes), even without ope… (read more)

When I open Firefox, I'm getting ** 12 ** instances of Firefox opening up and spamming the hell out of my hard drive (even slowing down other processes), even without opening a page (I have mine set to not open any pages on loading Firefox). This is annoying and intolerable. I have looked around to find a workaround, but the only post was from last year, and gives instructions to turn off recommended settings, then says to set Firefox instances to 1, where there is no way to do that in that section on the version I'm running. So, how do I fix this? I want the hard drive spamming stopped.

Asked by Browzilla 3 months ago

Last reply by Browzilla 3 months ago

  • Solved

Keyboard navigation in Google Street View is broken

To reproduce Firefox 96.0.2 on Mac (others also have this behaviour) Go to an address on maps.google.com and drag the StreetView icon to enter StreetView Hold down th… (read more)

To reproduce

  • Firefox 96.0.2 on Mac (others also have this behaviour)
  • Go to an address on maps.google.com and drag the StreetView icon to enter StreetView
  • Hold down the left or right arrow keys on the keybaord to rotate
  • After lifting the key again, the view continues to spin (it should only turn when holding down the key)
  • No other input is possible and the window has to be closed

Asked by brendanarnold 3 months ago

Answered by brendanarnold 3 months ago

Crashing issues

Hello, I'm encountering multiple crashes from firefox per day. Even after refreshing it twice. I've sent in multiple reports as well. Not sure if they can accessed to tr… (read more)

Hello, I'm encountering multiple crashes from firefox per day. Even after refreshing it twice.

I've sent in multiple reports as well. Not sure if they can accessed to troubleshoot.

I feel like it's video related? It only started doing this at about the time I started using a TV as a second screen. There isn't a real strong correlation with the crashes. Sometimes Youtube, Messenger, Reddit, it acts very stubborn to load different pages I click on google and then crashes. The page will be missing usually when I reopen firefox as well.

I've attached an image of a recent crash. I don't always get these error messages either.

Appreciate some help.

Asked by im2fst4u55 3 months ago

Last reply by FredMcD 3 months ago

FF trys to Restore Session at startup

When I close FF seems to close correctly I can close all programs then shut down the laptop But when I restart the computer then start up FF, Fire Fox tries to reload the… (read more)

When I close FF seems to close correctly I can close all programs then shut down the laptop But when I restart the computer then start up FF, Fire Fox tries to reload the last Browsing session. No crash had happened and I always start a new session. The message that I receive has been clipped and attached. I have tried to close using the x at the open tab and the x at the top right corner I get the same results.

Gerry

Asked by Gerry58 3 months ago

Last reply by Gerry58 3 months ago

  • Solved

Firefox Internet connection

I start Firefox. It works fine for a time Then, out of the blue, it says I have no Internet connection But, every other browser works just fine If I restart Firefox, … (read more)

  • I start Firefox. It works fine for a time
  • Then, out of the blue, it says I have no Internet connection
  • But, every other browser works just fine
  • If I restart Firefox, it again works just fine, until it doesn't, again
  • It just started doing this a few days ago
  • I know everyone says this, but I didn't change anything other than the automatic update Firefox performed

Does anyone have a solution to this problem? Thanks.

Asked by letsdothis 3 months ago

Answered by letsdothis 3 months ago

video stops in background and fokus is on a fullscreen game

Im having a issue, that video (plaing on a second monitor) laggs/freezes (not compleatly) when the fokus is on a fullscreen game. The problem only apears in firefox, crom… (read more)

Im having a issue, that video (plaing on a second monitor) laggs/freezes (not compleatly) when the fokus is on a fullscreen game. The problem only apears in firefox, cromium based browsers dont seem to have the problem. I've seen this happen on twitch and youtube. The video randomly updates the displayed image and sometimes playes slowly/laggy.

System Specs: Windows 11 Firefox Version: 96.0.2 (64-Bit)

Asked by Luis 3 months ago

Last reply by FredMcD 3 months ago

  • Solved

How to update OpenH264 from V1.8.1.1 to V2.1.1

Hello, I am trying to update OpenH264 but I can't find on how to update it. Is there a way to do it? I got the dll file. I have tried to use the install extension from fi… (read more)

Hello,

I am trying to update OpenH264 but I can't find on how to update it. Is there a way to do it? I got the dll file. I have tried to use the install extension from file but it does not show the dll file on my desktop.

Asked by DVT 3 months ago

Answered by TyDraniu 3 months ago

Firefox Really slow loading pages and slows other programs down after last update.

After this last update Firefox is really slow loading pages and has crashed on me multiple times, I have also noticed if the browser is up it slows other programs down no… (read more)

After this last update Firefox is really slow loading pages and has crashed on me multiple times, I have also noticed if the browser is up it slows other programs down now like when im burning a cd. Is anyone else experiencing this? Thank you

Asked by jsand1977 3 months ago

Last reply by cor-el 3 months ago

Javascript disabled

I have JavaScript on WIN 10 OS. For the past 3 days when I try to log onto AOL, using Firefox, I get a message that says "JavaScript disabled although I have not done any… (read more)

I have JavaScript on WIN 10 OS. For the past 3 days when I try to log onto AOL, using Firefox, I get a message that says "JavaScript disabled although I have not done anything to disable it and I don't know how to enable it. It worked one time after I refreshed Firefox but I can't refresh Firefox each time I want to enter my email.

Would anyone be kind enough to advise me. I just started using Firefox a few weeks ago and I love it but I can only stay in love with it if it works properly.

I will sincerely appreciate any guidance that anyone can give me. Thank you for your time and attention.

David

Asked by David Roesch 3 months ago

Last reply by cor-el 3 months ago

UI images missing

Hi, thanks for volunteering. In my gmail account the UI and images have virtually disappeared. Other than routine updates, I've added no additional add-ons. I have malwar… (read more)

Hi,

thanks for volunteering. In my gmail account the UI and images have virtually disappeared. Other than routine updates, I've added no additional add-ons.

I have malware bytes running.

Ideas or where / how to start troubleshooting?

Asked by g.michael.jackiewicz 3 months ago

Last reply by cor-el 3 months ago

Firefox will not work with journal access at https://journals.sagepub.com

As a member of the American Sociologial Association I have the ability to download PDF copies of ASA journal articles. Firefox simply will not work. So I switch to Safri … (read more)

As a member of the American Sociologial Association I have the ability to download PDF copies of ASA journal articles. Firefox simply will not work. So I switch to Safri and it works fine. I assume that Firefox security protections or something is blocking me. I cannot find any information in support for this problem. In Firefox I go in circles between this screen (attached) and logging into ASA. In Safari I download the article without this problem.

Can you direct me to a trouble shooting guide so that I know what to turn off when I want to download the articles without having to switch to Safari?

Asked by James Elbert Bearden 3 months ago

Last reply by cor-el 3 months ago

  • Solved

Not able to download Zip files from Google drive after compressing

I'm not able to download Compiled zip files from google drive. I have an folder with a lots of image so when I download folder, google compresses them in zip and then it … (read more)

I'm not able to download Compiled zip files from google drive. I have an folder with a lots of image so when I download folder, google compresses them in zip and then it downloads. but I'm not able to download the images. I don't know since when it started happening or which version because my Firefox browser is on auto-update.

Asked by satyamverma.8.b 3 months ago

Answered by satyamverma.8.b 3 months ago

The ability to download files suddenly stops working

In my settings I have enabled that FF asks me where to save files whenever I click on a download or choose 'save as'. This works... until it doesn't. For no reason and at… (read more)

In my settings I have enabled that FF asks me where to save files whenever I click on a download or choose 'save as'. This works... until it doesn't. For no reason and at random times Firefox stops asking me where I want to save downloads. It also doesn't download them automatically. It basically ignores any commands to 'save as' or download files like PDFs. The only thing that fixes the problem is restarting FF.

I'm on the latest macOS with the latest FF version, but this has also occurred on previous versions of FF.

Any suggestions?

Asked by info6880 3 months ago

Last reply by info6880 3 months ago

  • Solved

search bar and address bar issue

Hello, Can someone please tell me how to stop my "search bar" text from also showing up in my "address bar"? I have search the internet and found all of the following wa… (read more)

Hello, Can someone please tell me how to stop my "search bar" text from also showing up in my "address bar"? I have search the internet and found all of the following ways that have been suggested that have not worked.

I read that I should set the following to "false" to solve my problem.

1) keyword.enabled 2) browser.fixup.alternate.enabled 3) browser.urlbar.suggest.surches

I have also gone into the settings menu and un-checked everything I could find about suggestions or words or anything else being added to the address bar. The only thing that should show up in and address bar is................you guessed it: AN ADDRESS!  :-) Thanks so much for your help.

I really appreciate the help. Mark

Asked by kamarkie1 3 months ago

Answered by jscher2000 - Support Volunteer 3 months ago

  • Solved

Incorrect Timestamps in Gmail When Using Firefox

For several months I have noticed that the timestamps on my Gmail emails are 5 hours ahead of my actual time, when I use Firefox to check Gmail. These incorrect timestamp… (read more)

For several months I have noticed that the timestamps on my Gmail emails are 5 hours ahead of my actual time, when I use Firefox to check Gmail. These incorrect timestamps do not occur when checking Gmail, using Chrome and other browsers; so it appears to be something occurring only with Firefox.

I communicated with Gmail support staff; and they think it may be due to Firefox's anti-fingerprinting configuration settings that sandboxes the session to the point where the browser has no idea which timezone you are in. The timezone then gets sets to UTC time for everyone, rather than the timezone set on the individual computer.

The only option to get back the correct timestamp in Gmail, using Firefox, is to disable the the anti-fingerprinting value in about:config. However, this then disables other anti-fingerprinting privacy protections.

Is it possible for Mozilla to add an option to leave the timezone out of your anti-fingerprinting configuration settings, as that information is not really giving much privacy info away about anyone?

Please advise, and also let me know if there is a work-around to get my correct timestamp back in Gmail, without disabling anti-fingerprinting in about:config

Thank you for your attention to this matter and any assistance you can provide.

Asked by lmruffolo 3 months ago

Answered by cor-el 3 months ago

Firefox (Canonical/Ubuntu) snap app can't open external apps does firefox have --classic confinement policy

I am having issues with opening link for external applications. The application can be What'sApp or Zoom or Slack and when trying to open an external app I get a windows… (read more)

I am having issues with opening link for external applications. The application can be What'sApp or Zoom or Slack and when trying to open an external app I get a windows that ask for me to select the application to open the link.. When doing this the only option have I have is System Handler and Choose Application.. Neither option is helpful.. This did not happen with firefox packaged with .deb .. I am assuming that this deal with snap sandbox security.. I later read an article

I did a little reading and came across a link https://ubuntu.com/blog/how-to-snap-introducing-classic-confinement

Which instructed on how to create a snap with --classic confinement.. I am not sure if this will resolve the issue that I am having .. But I didn't find that I could install firefox snap with the --classic option.. I am not that familiar with snaps so I could be completely off but wanted to know if someone could look into it..

I would like to add an image but it doesn't seem like firefox will allow me to on this page. (Browse is not opening a window) Also copy and paste didn't work

Asked by lradical 3 months ago

Last reply by jonzn4SUSE 3 months ago