Firefox Support Forum

Hey, since 2 months firefox started crashing when a video comes to the end. I tried it in troubleshoot mode skipped to min 10:45/10:50 and played. after this 5 sec it just crashed. I noticed it on youtube but tried it on other players and it also happened. Today I also started a video on a other website and it crashed but not when starting youtube videos.

Here my last 5 crash reports: bp-8fdedc8b-c8bc-404f-9e3e-8f2fd0230813 bp-b15becdb-456b-4a22-971c-2c0c20230813 bp-9754361a-f67b-445a-9163-c88a20230813 bp-cffc46ae-9ae5-4678-a323-7b60b0230813 bp-a863679a-577e-45f4-9f4e-002bc0230810

Best regards, Michal

Hello. We use Firefox at our work and are having issues with Heartland Payroll. It seems to use Microsoft's cloud and the issue we're having is that it won't send the text message in order for us to verify the browser. It seems to happen on occasion and they try to blame Firefox and tell us to use Chrome. I tried turning off all addons and site tracking protections. That seemed to work on some machines and not on others so I'm not sure if that's doing anything at all. Once the text message is received we can access and use the site like normal but getting the page to send the text verification is where we can get stuck. Thank you for any help you can give.

Hello everyone. The calendar add on at the side of my Gmail account does not open after the latest Firefox update (116.0.1), but it does work in troubleshoot mode. Could you please advise? Thank you.

On some webpage, I experience delay response when I trying to search sometime. For example, in Google homepage after typing something or even gibberish the page froze and not responding for about 10 second but the browser is still functioning (meaning I can still move other tabs or open option). Once that 10s delay is over, it responded with my result. And something when I when to search back something again(not in the homepage), more of the time is response back fast like 0.2s but other time the same 10s delay. This problem also happens in some other website but not all in their search bar. I have try in safe mode. disable all my extension, reinstall Mozilla Firefox, check any windows update and such. Also other browser does not have this problem such as chrome and brave. If this problem still persisting then I would such to other browser but prefer not to as I quite fond of Firefox. Thanks for your help in advance.

When I use a vpn with firefox (not the firefox vpn), I cannot open normally blocked websites such as twitter or youtube, and instead they open in a sort of half-loaded state (see image). I don't face this problem with other browsers. I have tried deleting and reinstalling firefox, but it doesn't seem to work. Can anyone help out?

8/18/2023 1340 Firefox ver 116.0.3 64 bit Keeper ver 16.6.0

I am still unable to use Keeper Ext. When I go to sign on screen for any of my saved websites, place the mouse in the sign on screen, nothing comes up for me to click on as before. On automated sights, nothing happens either. Can you advise estimated completion time?

This is what Keeper says:

Monitoring - We have pushed a new version to Mozilla (16.6.1) which is pending review to address autofill issues on Firefox. Aug 17, 2023 - 22:33 PDT Identified - We are aware of login and filling errors with the KeeperFill browser extension on Firefox. This issue is randomly occurring during initialization of the extension. Restarting Firefox when this occurs may temporarily resolve the issue. We have pushed a new version to Mozilla (16.6.1) which is pending review. Mozilla should release the update within 24 hours. Aug 16, 2023 - 11:24 PDT

Ron Armstrong [removed email from public]

I am using "multiple account containers" and when I remove a site from "manage site list" after a while, after synchronization, the site will again appear in the site list and when opening that site will still offer me to open in this container.

How can I permanently remove a site from "site list"?

Cut /copy and paste, nightmare!!!

what is going on? Cut / copy and paste should be easy, its not. Open a new tab, google homepage, and unable to paste the item I had just copied from another tab, it will only work when I go back to original and recopy? Too time consuming this issue.

Last October my sessions were gone after a Firefox Update. I asked for help here: https://support.mozilla.org/sv/questions/1394685 and eventually got kind help from @cor-el (that unfortunately wasn't skilled enough to understand) and from @RayGibson57. But by then, my life was in a flurry and I didn't have time to try the advice. And so, after a while I had, with some effort, gathered many of the old tabs back again, and built up new sessions.

This Monday I was trying to internet while having high fever (something people should never do :o ). I left three blank windows open when I shut down the computer, and next morning those three were the only ones Firefox wanted to remember.

(I still find this change frustrating, bordering on infuriating: what happened to "Choose how many old sessions you want Firefox to remember", I think the maximum was ten?)

Now the fevers left and I went to those answers to try. That Q/A was archived though, so I'm starting again here, from as far as I got following King Rays instructions. They were:

1. Open the application menu (3 horizontal lines) next to the address bar.
2. Click on Help -> More troubleshooting information.
3. With that page open, find Profile Folder and click on Open Folder. That's how you get to the folder with backup files in it.
4. Set computer up to see all the extensions & system files. By default, the extensions don't show up (.jsonlz4 is an extension).
5. I found an older file in that sessionstore-backups folder and copied it one level back to the main profile folder.
6. Renamed the sessionstore.jsonlz4 to sessionstore.jsonlz4.old and the file I copied, I renamed to sessionstore.jsonlz4.
7. Opened Firefox and that missing window was in the history so I could open it.
8. Don't make any typos here, because Firefox won't find the files it needs to open.

I got as far as finding the Profile folder and the sessionstore-backups folder.

But I cant find any jsonlz4 file called "sessionstore". Only a "sessionsCheckpoints" and that one is a json file, and the date modified is today.

See screenshots please!

Can anyone talk me trough this like Im a grandmother from Sweden with extremely limited coding & tech skills (which is what I am)?

YouTube videos on Firefox getting slower and jerky. After refreshing Firefox (Settings -> Help -> More troubleshooting information -> Refresh Firefox), it is OK, but only for a short while. Then the problem starts again. Same YouTube videos are running fine with Chrome at the same time.

Running Windows 11 Pro (Clean windows setup not long ago and the issue was there from the beginning.) German Language Firefox 116.0.2 Build ID 20230805021307 Intel CPU i7-1360P, 16 GB RAM, 1TB M.2 SSD

Would really appreciate a solution for the issue because I really like Firefox!

New Laptop, new Windows 11 - and running permanently into the issue of having to sign into windows security, when trying to open Firefox. If I click it away - it provides me with the firefox browser but its original set up. To get to "my firefox browser" set up I have to log in. I cannot find anywhere in the Microsoft settings the possibilty to remove Firefox from this requirement. I have tried to unstall and reinstall Firefox, also reset Windows security (which is a joke - as nothing is reset). Can you tell me how to get ridd of this - so that I simply can open the Firefox browser without having to fall each time over Windows Hello. (I have tried to unsign from Hello and use on the classical password sign in - no hope - still asking then for the MS password). Firefox is in some super secure vault - and I would like to get it out of there.

I got the v116.0 update yesterday and since then, there's been some annoying hiccups with loading webpages.

It's not a specific site that is having an issue and it seems completely random. The best I can say is that if I just do websearches from the default Duckduckgo engine or if I use !g to search google through it, eventually i'll hit the hiccup.

What seems to happen is that i'll try to go to the website/perform a search and then it will just load a blank white page and hang there. None of the browsing function buttons will be available (so can't click refresh) but if I highlight the address bar and hit enter again, it will suddenly load without issue.

Until recently, this extension had worked well on YouTube, where downloading videos has usually worked for years without an issue.

However over the past month or so, when using the Linux system, it's become impossible to download any video from YouTube, without an error popping up after a couple of seconds.This occurs whatever choice of aspect for a video is available, be it in mp4 or mkv format. I should emphasize that this issue only seems to occur on YouTube. Other unrelated sites that host video-sharing still work with Linux.

In Windows 10, Video DownloadHelper with YouTube still seems to be working as normal. So any ideas why I can no longer use this extension with Linux and YouTube?

Regards,

See screenshot. An answer typed into Quora waits forever but never finishes sending. I have to retry several times and sometimes I have to switch to Chrome for it to send. What I type seems to upload but when I press POST it never gets me a confirmation that it has been received, i.e. posted. If I reload the current page then it says I've typed an answer, do I want to edit it? I edit it and press POST, but it still takes forever. Sometimes it does work after a few times. This has been going on for at least 2 months or more. Chrome works.

Hi, I use google chrome for work and firefox for personal use. I did not want firefox to import my bookmarks from Googe Chrome but somehow it did. Do I have to remove these bookmarks one at a time? And how do I prevent this from happening again?

Thank you, Harry

Hi there, I have been using Firefox for over twenty years now, but the latest findings are frightening. I use openhab for my smarthome and the openhab cloud website was not rendering properly under Firefox, so I tried Chrome. The page loaded without any problems. I had this behavior on desktop, Android phone and Android tablet. Sometimes I could fix the problem by deleting the browser data, but not always. I did a lot of settings on the tablet and thought it was not responsive, but it turned out to be Firefox. With Chrome, the application responds directly on the first click. But the worst thing was that I had a conversation with Amazon using my laptop and was waiting for a response. I reloaded the page countless times with Ctrl+F5 until I tried Chrome. The response was immediate and I didn't see it until three days later. Since then I keep noticing things not loading or updating in Firefox.

I don't know what I should look for this three devices have the same bad behavior. Is there already an effort to fix this? If not, I'll have to bite the bullet and switch browsers. I don't like the idea because twenty years is a long time.

Best regards

I can not access for days my bank account at truist.com. It shows it is loading but never does. I CAN access from any other browser want to use! Truist says it is a Firefox browser issue.