Firefox Support Forum

So while using FF, I think it was a combination of too many programs opened and too many tabs (and an old potato PC laptop) suddenly the whole display turned black probably because of all those reasons, i waited a min but nothing, so i shut it down manually in order to restart it.

As i re opened firefox i finished the search that caused the "crash" i guess and only later i realized that all my history (an awful lot) is gone. Tried using an old Windows restore point of december but nothing... Pleaseeee help me retrive my history. Thanks a lot.

Windows 10 computer crashed and firefox lost all tabs, They aren't showing up in the restore tab. The only ones that show up are the ones that I opened after the crash.

Hi, I can't install Firefox and I don't know what's going on here.

Yesterday I installed the latest version of Firefox and it worked fine. Then, I turned off the laptop and the next day when I was going to use Firefox, it didn't load any pages. Edge was working fine, Chrome was working fine, but Firefox was not working. Trying to fix the problem, I decided to uninstall Firefox and installing it again. In order to clean even more the previous installation, I even manually deleted the C:\Program Files\Mozilla Firefox folder to remove all possible traces. I restarted the laptop and downloaded again the Firefox installer. I don't know how, but the installer detected that I had already installed Firefox before. I unchecked restart Firefox and hit the button to continue with the installation. After this, was impossible to install Firefox again. I got a message saying that the installation cannot continue because the VCRUNTIME140_1.dll was not found. The message said that this problem can be fixed by reinstalling the program, but that is not true, everytime I try to reinstall it, I get again the VCRUNTIME140_1.dll error.

After this, the installation stops and the Firefox icon appears on the desktop, but it doesn't install properly the software and when I open it, I cannot browse the Internet.

Do you know what's going on here and how to solve this?

Cheers

The past week or two it has been acting haywire and crashing daily. I uninstalled, re-installed, re-started computer. Nothing helps. I have attached picture of error message. windows 10 firefox version 92

https://imgur.com/a/L0JnN4P

picture crash report

When I am already on a website and try to search a new website in the search bar it opens a new tab. Is there a option to search in the same tab? I already tried browser.search.openintab in the about:config. And after restarting the browser that didn't work.

When I try to launch Verizon TV on my computer, all I see is a red spinning circle. This started happening two or 3 days ago after a firefox update. I was hoping that today's update would fix this but it did not.

As suggested, I un-checked the DRM Content box but that did not resolve the issue. Nor did disabling the Widevine plug-in. When I did that, I receive the message, "You must enable DRM to play some audio or video on this page.. When I click the Enable DRM button, I see the same spinning red circle.

Since I have no issues watching Verizon TV on Chrome, this appears to be a Firefox/Widevine issue. Hopefully, it will be resolved shortly.

Two new problems: Most recent is

"firefox having trouble restoring your pages...start new session"   

And...for several months, anything I print from website (i.e credit card statement) is in HUGE type that doesn't even come close to fitting the page. This does not happen when I print from Edge, nor when printing documents (pdf, notepad or anything NOT from a website), so the problem has to be in Firefox.

Not for the first time, I suddenly cannot download any files in firefox (from PDFs to wetransfer links etc.). I have followed every bit of online advice there is. In troubleshoot mode I can download files. However by a process of elimination it is not caused by hardware acceleration, addons or extensions or my avast antivirus. This is really troublesome and I really need to download a lot for work. Performing a refresh every couple of weeks is not the solution.

This problem has been around for at least two years now.

Both my wife and I have lost work and time due to Firefox notifications. I have seen my wife throw her hands up and ask me what to do because she has been hacked and now all it will let her do is change her Firefox color theme or whatever else Firefox is pushing. For people with physical or other handicaps these notifications are extremely stressful. I did the research (4hours) in Firefox archives and getting caught in the Firefox loop that took me back to the same wrong information. BTW, where is the "options" category in Privacy and Security? I have installed a block though I doubt it will work and would like to hear the correct way to stop or derail Firefox notifications. Suggestion: Use a pop up message like a sticky note instead of de-prioritizing the web page I am attempting to or looking at. I could be contacting poison control since I can't hear or (this actually did happen) researching what to do with explosives in my back yard that are smoking and dripping that I just plowed up AND the local law is a 1-800 number and will get back to me when they listen to their machine. When my freedom of choice is taken, it pushes me to not support the taker. If I can be of assistance let me know and I will do what I can to improve the Firefox notification scenario.

I'm trying to connect to octopi.local and keep getting the "Internal Sever Error" when trying to connect to my Octopie with octopi.local. This has never happened before and all I can figure out it that my browser has updated to version 96. How do I get around this so i can monitor my printers?

Hi Firefox team,

Recently after firefox browser crash all my Saved logins keep asking to either input password or login while I access that website and this is annoying. Previously it was not the case and i would like to change it to the old way how it was.

Thanks & Regards Gautham

When i cannot login to a websitet for example because I forgot the password, I ask for a password reset mail. For some sites, these mails do not arrive. Changed emaiiadresses, emaoilclient, not to, avail. Examples are Ryanair, Via Michelin aso.

Some time ago, my colour scheme in Firefox changed. I spent hours getting it back to what I wanted. Recently, following a PC restart it happened again, now I can't recover my original Theme. Worse, 2 website's, ASDA & Tesco have changed colour to purple making it very difficult for my wife to read. It makes no difference to these websites whichever theme I set. When I open the same websites on Google Chrome, they appear normally. I have used Firefox for many years but now it gets ever more complicated making it more difficult to use. Often, if I need to update anything financial with suppliers, it fails to do so, then I have to switch to Google Chrome which works without any problems.

PS I tried to add images both by word doc. & PDF but clicking the 'Browse' button below could not find them in my explorer, they are there.

Can we add our own options for "what should firefox do with this file" while downloading?

I want to open all .pptx, docs and .xlsx files to open on office viewer page online before downloading. (https://view.officeapps.live.com/op/view.aspx?src=)

If we insert the link in the field after src, it opens the doc on the browser itself.

Please help me

Hi,

This morning I logged into my Gmail using incognito mode and then closed the tab. Now when I visit Gmail inside incognito it logs me in immediately as if it saved all session information like cookies. I faced this issue first time on any browser and there is no mention of such issue elsewhere. I am on Version 96.0.1

I have stored some password with my account. Recently from past couple of days all passwords got cleared and not no passwords are shown. Could you please let me know what needs to be done.

When my Google calendar loads in Firefox the reminder entries don't display by default. All other calendar entries such as appointments, birthdays, etc. display just fine. To make the reminders display, I have to click on the calendar main menu (the three lines) and check the box next to reminders. Then the reminders display fine. However, the next time I start Firefox the reminders once again don't display. Once I have the reminders set I save the settings, but that doesn't help. I don't have this issue with Edge or Chrome. Has anyone else run into this, and if so, have they been able to fix it? Richard